Cam was great! Excellent service! Great service all the way around. Used them several times.

Very disappointing experience at Castle Rock Chevy GMC with Luke & Kai. My daughter was originally shown a Mercedes SUV and told it was priced at $19,999. When we came back together later, the story suddenly changed and they claimed that price was actually for a different vehicle. That already felt like a bait-and-switch. It was also concerning that they were willing to push a 10-year-old luxury vehicle onto a 21-year-old who clearly needed a cosigner and had already been put into a bad loan situation at another dealership. The bigger issue was how they handled the trade-in. We were told they would "eat the negative equity" on my daughter's Kia. When we reviewed the numbers, it became clear they were not absorbing anything, they were simply rolling the negative equity into the new loan. By the end, they were trying to have us finance $45,000 for a 10-year-old Mercedes, which is completely unreasonable. Even more frustrating, the Kia she was trading in is actually in pristine condition, very low miles for its year, and had only one previous owner before her. Based on the prices of similar vehicles on their lot, they easily could have resold that Kia for more than the payoff and made their money back if they truly wanted to structure a fair deal. To make matters worse, multiple credit pulls were done, which dropped the credit scores of my daughter and my husband by 12-22 points, all for a deal that never made sense in the first place. My daughter left extremely upset after getting her hopes up, and we left feeling like we had been misled and that our time was wasted. Buyers should be very cautious and make sure they review every number carefully before agreeing to anything here. read more

Terrible experience. Terrible business etiquette. We were set on buying a truck and our wonderful salesman Brody scheduled us to come the next day because they were closing in 2ish hours. We came in at the scheduled time and they said someone else was test driving the truck but not to worry because we got there first. Turns out that didn't matter to the big boss, Julian. They completely disregarded our agreement and sold to the highest bidder. They have no word and I would not trust doing business there. read more

This is the worst dealership ever! People, when you see all the 1 start ratings for Castle Rock Chevrolet trust me when I say I understand why. From Tont the general sales manager to Julian the service manager, these people will screw you over every chance they get! They sold my daughter a car off the the lot that had several massive oil leaks to eventually the car not being road worthy. We were also told that the car came with a 1 year warranty, which turned out to be a lie. The dealer bought the car back but it was to late. They had already sold her trade in. They were no help at all after they screwed the whole deal up. When I call (I'm the father) to talk to Tony the sales manager about what was going on, he avoided my calls. I called 17 times in a row before getting him to answer and when he did, he just literally laughed at me! Come to find out he was removed from the Dodge dealership due to no one liking him over there. When my daughter tried to get answers out of julian the service manager, he was rude to her and could not answer basic questions about the car. Not sure where they found these to clowns but steer clear. Save yourselves the headaches and the lies, and the bad deals and go to another dealer. This place is absolutely horrible. read more

I worked with hunter the other day trading in my truck for something else that was newer and the process was painless. Hunter was able to work with me on what exactly I wanted for my car and walked out of there with something better! 10/10 would recommend working with hunter and the dealership read more

I recently purchased a 2020 Silverado 3500 as well as a 5th wheel trailer. Towing the trailer from Texas I would get random "check trailer wiring" messages on the dash. I changed the trailer wiring but the message would still reappear. After researching the issue, we realized this is common to our truck and GM issued a Customer Satisfaction Program (silent recall) that addresses this issue at no cost to the customer. I scheduled a visit with a dealership in Colorado Springs and gave them the information about the program. I could tell from the get go that they were hellbent on charging me for this. A few hours after dropping the truck off they called and said my problem wasn't covered under this program and that it would be at least $400 for troubleshooting. I told them I would come pick up my truck. I took it to Castle Rock Chevrolet and they got it done with no issue. I towed the trailer yesterday and no dash messages. Thank you Castle Rock Chevrolet! You earned my future business. read more

I knew it was bad idea to bring my Silverado in for a collision/lane assist camera issue. This location is always lackluster in their service. I dropped it off at 8:30 am with Greg. I had to call him for an update. i purchased the extended warranty through Chevy and Greg acted like Ally Premier Protection wouldn't answer the phone. I don't believe Greg made any effort to reach out to Ally Premier Protection Because they have always answered unless it is a federal holiday. Now my vehicle sits throughout the rest of Friday, the weekend and no confidence it will even be revisited on Monday. Don't use this locations. Their customer service is atrocious. read more

I had the best car-buying experience ever! Jonathan Nieto Villa was the best sales consultant. He went above and beyond to make sure I got the car I wanted. I traveled two hours to go to this dealership; it was completely worth it. read more

Castle Rock Chevrolet GMC - Car Dealers Near Me - Castle Rock, Colorado

Ethan Gonzales was awesome! Great customer service and he helped out so much! Go to Ethan!

Sean Martin We bought two cars from him He was absolutely amazing, very nice and sweet has the best personality of your looking for a deal please go with him. Highly recommend this dealership! read more

Sean Martin was AMAZING! we bought 2 cars from him in 1 week. Very awesome guy and my favorite dealership to buy a car from! Will be definitely coming back to buy another car here and highly recommend coming here! read more

Worst dealership in Denver. 7 days to do an oil change, then I go to pick up my truck and service is "closed" and I can't pick it up. Have to take a day off from work to go get my truck. Don't be fooled, these guys are asshats. read more

Steer clear! literally. I spent 6 hours in the sales office because the WiFi was down. I can sympathize and understand for delaying everything for an hour or two? but 4 hours no. My time is just as valuable as yours, but they do not believe that here. I was not allowed to move my belongings from my old vehicle to my new vehicle because I had not finished in the finance office. by now the sun has set. so any chance of doing a changeover in daylight was gone. I arrived at 2, drove the car and was sitting in a sales chair for paperwork by 2:30. I left the dealership at 7:30. Now fast forward two weeks. my running boards came in. I made my appointment for 8 am so that I could plan the rest of my day. I was seated in the waiting area by 8:05 as I watched my truck drive by. 10:10 comes around I ask how much time was left. I was left with an excuse that the person working on my running boards had a family problem just got in and will begin working on them now. Nope too late, I've already been here for two hours with no update or even "hey your technician is running late, we can either reschedule or wait for him". so now 10:30 I'm driving home with my running boards in my trunk because 8:00 does not means 8:00 here. it means whenever they are ready to waste more of your time. Thank you for reading. do not come here Sammie. read more

Muy mala experiencia no recomiendo este lugar !!! tuve que manejar casi una ora que por teléfono me avían prometido un precio y cuando llegué no respetaron el precio acordado me dieron un mal servicio no hay educación en los vendedores solo les interesa el ganar dinero ni un agua ofrecieron ! NO RECOMIENDO read more

If I could give this dealership less than one star, I would. The leadership team, especially the General Manager, Sales Manager, and Finance Manager, display a shocking lack of integrity and accountability. Despite being loyal customers who have purchased several GMC vehicles, we were met with deceitful practices and unprofessional ghosting. Avoid this dealership if you value honesty and reliability in your car-buying experience. read more

COMPLETELY dishonest. Both my wife and I purchased vehicles there and later discovered 4 separate warranties charged to our contract. They refuse to talk to me about it...not one time. The finance guy avoids my calls. Sooo upset read more

My review is based on the following summary of my recent experience: In July of '23 I drove to Castle Rock GMC with a spec sheet in hand of the exact vehicle I wanted to order. 1 1/2 hours later the order was finally entered and I was told I would be contacted before the order was placed if any options I specified were unavailable. In October I was notified the vehicle was ready for pick up and, upon arrival at the dealership, discovered four of the specified options were missing. They were able to locate and install two but I was then notified I would have to pay an additional $3k if I wanted the third option even though it was clearly listed on the spec and order sheets. The fourth missing option they completely ignored and provided no explanation. Upon further inspection, I found a series of scratched in the tailgate down to bare metal along with a 1/2" glob of trash under the paint in another location. They required an "assessment" so I took a day off from work to drive back in whereby they confirmed both were issues covered under warranty but the repair person was unavailable. I then took another day off from work to drive back in for them to perform the repairs. They attempted to repair the scratches but did not have the matching paint in stock so they used a different color paint which does not match. I was informed they could not repair the trash under the paint and it was up to me to find a dealership that was willing and able to do so. ???!!! Since this time I have encountered additional issues with the driver's side floor mat not staying in place and a substantial issue with the stereo (I strongly suspect what was installed is NOT a Bose product). I've contact GMC Customer Service directly multiple times and they do absolutely nothing to assist and just point me back to the dealership. I've written letters to both GMC Corporate and Castle Rock GMC's General Manager with no response. It has now been three months and I will apparently need to retain a lawyer to force Castel Rock GMC to address these issues. read more

Castle Rock Chevrolet GMC - Car Dealers Near Me - Castle Rock, Colorado

I showed up to the service department for a VIN verification and found out that I should have brought the paper from the DMV with me. Instead of sending me away, Michael Bosher helped me out dispute my short comings. Thank you for your help, I won't forget it. read more

I've been taking my truck here for a little over a year and never had a problem. Ive never worked with the sales department but service is good! read more

6 months ago this dealership supposedly added me to list to get my retrofit heated steering wheel and front parking sensors when I came in for an oil change. I received my letter from GM saying parts were available. I made my appointment 30+ days out to have them installed at this dealership. When I arrived, I was told they didn't have parts for me and I needed to call to reserve them vs. tell them in person or in my online appointment requests. Going on almost two years without key features. Just very poorly run service department. read more

If you are willing to pay "market adjustments" that the Chevy now has told dealers not to use and pay for "interior/exterior" protection without any documentation of coverage (a bogus charge they say they can't remove) then this is your place. Otherwise, save your money for a reputable dealer that is not trying to squeeze customers with bogus charges. read more

STAY AWAY FROM THIS PLACE! I would've never bought from this dealer if I knew what I was in for. My experience has been nothing but a hassle. A car I've been looking for finally popped up here at a decent price, so I went in to buy it only to be sat in an office for awhile. A manager comes to me telling me they "priced the car wrong" and tells me the price isn't actually 21k, it's 32k and that it was allegedly a "computer glitch." I don't understand how a price difference that large wasn't caught, especially when one of their sales reps reached out to me that morning with the price of the car being 21k. We ended up compromising a deal for the car (although I'm still paying way more than anticipated coming into this situation.) When I picked it up they reassured me that it passed a mechanics test, which was clearly bullshit. Had the car for 3 whole days before the check engine light came on. I call my sales rep who tells me to bring the car in and yet they refuse to provide me with a loaner car when I just spent several thousands of dollars with them and already had a bad experience. I explained I live 45 minutes away and my dog will be actively in surgery that day and I need to pick him up. Still denied a loaner car. So, I decide to take it to a Kia dealership. I then find out that they sold me this car with a known recall on my break system without fixing it before selling it to me, putting me in danger, and that this is unrelated to my check engine light. So not only do my breaks not work correctly and they sold it to me like that, but something is possibly wrong with my engine as well and they aren't even offering me a loaner car in the meantime if I bring it in. Left several messages for the manager Luke King and have been unanswered. Absolutely horrible experience. Will update if a solution is offered. read more

Bought a new Chevy Colorado from this company. After I bought it home I noticed there was some plastic on the top of the back seat. Not knowing what it was I took the truck back to the dealer so they could figure out what the plastic was for and to remove it. Only two days after I bought the truck, they all seemed like they didn't know me. And I had to keep asking to finally get someone to go look at the problem. Two employees went to look at it and then said the plastic was covering a baby seat carrier strap. One guy cut off the plastic on one and left the others to be cut off by me. SO UNACCEPTABLE!!!! I then asked for some help in learned some electronic features I couldn't figure out. This too seemed like it was something that they didn't want to help with. But after asking a few times a guy tried to explain answer sone of my questions but seemed perturbed that I was taking his time. So it seems to me that once my check cleared I am not a valued customer anymore. I will go to another Chevy dealer the next time. TERRIBLE CUSTOMER SERVICE!!! read more

I was looking for a new truck and had settled on Castle Rock Chevrolet as the dealer of my choice to make a purchase. I had given the dealership $1000 as a deposit on a truck that was to be in transit. After a week I had some family matters come up and unable to purchase the truck. I attempted to reach the sales person, Chris Hering via text on 7/16/23, 7/19/23 with no replies at all. I texted Chris again on 7/26/23 and he finally replied and said I needed to contact the new car sales managed Maverick (Chad). I called on 7/26/23 and never got a return call, left msg again on 7/28/23 and again, never received a call back. Going on almost a month now and never have heard from Maverick (Chad). If this is the way Castle Rock Chevrolet does business I would never consider Castle Rock Chevrolet again. Perhaps the GM, Parm Dosanjh will make contact or the managing partner, Travis Van Spronsen. Extremely poor business practice, never before have I dealt with such a disreputable company as Castle Rock Chevrolet. I will never recommend Castle Rock Chevrolet to anyone. read more

they took my truck for 2 weeks to fix the turbo and the fuel filter flange. I picked it up and drove about a mile before i figured out they cracked the radiator and had no choice but to take it back. They acted stupid like they were clueless funny thing is they have to take the cab off to fix the turbo , now you wonder why they cracked the radiator and then never offered me any help whatsoever ever , so to anyone who goes here's good luck they don't give a shit about much.And the kicker was my front end wasn't even put all they way back together it was loose and falling off , time to find new dealer the proof is in the work they did which was subpar for a dealer read more

I would give this a Minus 5 stars if I could. I scheduled my car for the air bag recall. Called them TWICE to make sure they had the parts. Was told both times "yes, we have them" even asked if there would be a charge and was told no charge. Drove over 60 miles and was told when I got there that GM doesn't have the parts. Can't trust them to work on my car if they can't even know what their inventory is. read more

Zack in service at CR Chevy is amazing! Had some issues with my 23 AT4 and he was prompt, respectful and followed through on what he said he would do. I drive from Lakewood to castle rock to get my truck serviced with Zack because he always takes care of me. Honestly, transparency, realistic expectations and respectful service are always received when I stop in. Zack is a Top level employee who's amazing service has been the reason I do business with CR Chevy. read more

I bought a new 2024 AT4 from Castle Rock Chevy,Buick, GMC. I worked a deal on a Denali but notice it didn't come with skid plates and we talked to the new car manager to install skid plates and his answer was " we don't modify trucks " That was a deal breaker ! Talking to the salesman while working the AT4 deal he said " It was mandatory to purchase LoJack and Warranty Solutions paint and fabric protection as part of the deal" That's $800.00 extra. I agreed to buy both, On delivery we notice plastic on door handles and headrests,and plastic under the rear seat storage area. This plastic should have be remove prior to delivery. The salesman also had to clean the spots on the windshield. While the salesman was showing me how to operate the tailgate we notice all the dust and dirt in the bed area. This got me to thinking was the paint and fabric protection ever applied? The delivery condition was terrible ! This dealership just scams people out $800.00 with every sale. No money was not a issue since I could afford to pay cash for the truck. Think twice before you purchase a vehicle from this dealership ! read more

HIGHLY RECOMMEND! Everyone at this dealership was so friendly and helpful. It was the most positive experience I've ever had working with a dealership to buy a new car. Juan was AMAZING. I can't thank him and the team enough. If you're in the market for a car, truck or SUV, definitely consider Castle Rock GMC, Chevy, Buick. Thank you all so much! read more

There's no where else I'll go. They're reliable, honest, and easy to work with. Huge shout out to Bobby for getting my truck taken care of and being an awesome person all around. I highly recommend trusting them with all your Chevy needs from service to sales! read more

I had my GMC truck serviced. Purchased 4 new tires. They charged a 3% fee for using a credit card. Don't use this dealership. This is an insult to their customers. They didn't tell me until I had already had the tires installed. There are several auto service centers and tire stores in Castle Rock who do not charge service fees for using a credit card. read more

Their web site sucks, especially for used older vehicles

My service airbag light was on, and I needed an oil change so I took it here. Not only did they charge an excessive amount for the oil change even when there was an advertisement on the wall for $40 less, when we paid our bill it was supposed to be $339, the credit card bill was $349.17. The $10.17 was for non-cash transaction which was not told to us before they ran our credit card. I would never use this dealership again. read more

Great service! We went back to specifically work with Stephen. Ended up buying two cars without any pressure. He's a stand up guy and doesn't mess around. No complaints. They were fair and quick. Arnold restored my faith in a finance person. So friendly and transparent. Will go back here for everything we need! read more

I have been going to Medved for more than 8 years specifically because of Tim Konitshek who is the service writer. I was concerned when Medved was purchased by the new folks to say the least. I have 4 vehicles that Tim takes care of for me. I buy 100% of my tires / batteries etc. as well as maintenance on 3 of the 4 (he can't help with my kids bmw). For anyone that is looking for the BEST, most honest service guy in Colorado... It's Tim Konitshek @ the Castle Rock Autoplex Chevy, Buick, GMC. I truly can't recommend him high enough. To have a service guy you can trust is so rare! Thank you Tim! read more

Zack valued my trade in at three grand under Blue Book value and wouldn't budge. Don't waste your time.

3/29/22 took my new 2021, 5k miles Camaro to Castle Rock Chevrolet Buick GMC for it's first oil change. While changing the oil their Grease Monkey did $4k (ouch) in body damage and then tried to cover it up. I showed the damage to TIM, Service Representative. Tim took photos of damage and specifically stated, "I see how it happened. No denying, we are at fault". No management was on duty so I spoke with BOBBY, Service Director the next day on the phone. Bobby also accepted responsibility and offered to free repair at their body shop in Wheat Ridge as they don't have a body shop in CR and offered a free loaner car. I decided that Wheat Ridge was too far away so he agreed that I take the car to a nearer shop of my choosing for the repair and that he would then pay for the repair with a credit card. Told him no need for a loaner as I have another car. I then make arrangements with a body shop to make the repairs at a future date when parts become available. All was good. My next communication with Castle Rock Chevrolet Buick GMC was on 4/13/22. I arrived at Castle Rock Chevrolet Buick GMC for an unrelated and web scheduled GM warranty safety recall repair on a different vehicle that I own. I was immediately pounced on by their employee JEFF, Assistant Service Manager. Jeff stated to me that their Legal Dept. had instructed them, meaning all employees to not speak with me about anything. Including my damaged and still not repaired Camaro which was not why I was there in the first place, plus the vehicle that was there for the safety recall which they were now refusing to service. Jeff showed me the door to exit their shop. Of course it would have been easy and better for them to just cancel the recall appointment by text or email and save me the trip, confrontation and stress. But rhetorically speaking, where would be the fun in that for them and their sick customer abuse business culture? After all I have only spent about $100k in cars and service there over the last 19 years. Since they severed all communications with me there was no way facilitate payment for the body damage and perhaps that was their goal. That was until I made a claim with my insurance company (SF). Now they are paying up after getting a call from SF. read more