I had a successful Lasik operation done by Dr.Mandel. The operation site along with the staff in…read moreSaratoga offered professional, caring and dedicated service. It might feel a bit rushy as they have other patients scheduled on same date but they get the job done. The cost was affordable and the caring package was detailed. Points to improve include 1) provide more clear, up-to-date, on time instructions, 2) the Castro Valley Lasik specialist often doesn't pick up call, 3) less rush patients on site and remind patients more on what to do, to bring, and to keep on the surgery date. 4) provide receipts for payments on time.

Dr. Mandel was recommended by my eye doctor and my sister who had previously gone to Dr. Mandel for…read morecataract surgery. I was not disappointed with my cataract surgery. Both Dr. Mandel and his staff offered the best of care. Everything went smoothly, and I can see so clearly now. I would recommend Dr. Mandel to anyone needing cataract surgery.

Medical staff excellent, Back office/Front desk horrible. Poor Customer service..Rihanna/Susie need…read moreto be trained on dealing with patients. Training helps staff communicate with clarity and empathy. With the lack of experience leaves the patient confused and frustrated. Beware if you choose this Institute. They demand full payment up front before your surgery.

My first annual eye exam was performed here on NYE and I must say from the time I made my…read moreappointment by phone and spoke to Patty was a clear example of true professionalism where she outlined my benefits. In the day of my appointment I was warmly greeted by her staff who brought me back for my exam which went quite well. I ordered my glasses with ease and I cannot wait to sport my new lenses.

Good afternoon (Friday)I love the services for my Elderly Mother always have . But today there was…read morea lady in the Optical department she had on a gray sweatshirt . Not the young lady registering you in , she was so professional. This woman was Eating a cup of noodle ,having an online Survey conversation with an employee ( nothing regarding office work) having an unprofessional conversation with another employee . I know she could not have been a Manager , she was just Toooo unprofessional and loud!!

I got recommended to see Mr Batra cause they said he's the "BEST" surgeon person for my Pterygium…read more I had 5 surgeries done by him and it just got worse every time. Now that I finally have Kaiser. My eyes are finally corrected. Avoid and don't trust him with your eyes. His employees are nice and friendly though.

My wife just had cataract surgery, as well as Lasik 30 years ago, with Dr. Mandel and got the best…read moreof care. I should know because I am a retired optometrist that also had lasik and cataract surgery with Dr. Mandel. I have referred hundreds of my patients to Dr. Mandel during my career for both cataract and lasik surgery and they have all received excellent care. They have a filled reception room of patients because the Bay Area knows he is one of the best surgeons in the area. I referred my ENTIRE family for lasik surgery and now my wife for cataract surgery because I wanted them to have the best possible eye care. Dr. Mandel is the best!

I don't like writing a bad yelp review and this is the first time for me to do it as our experience…read morewith their office is so frustrating!!! It doesn't seem to matter what time of day you call this office -- no one ever answers the phone. Every call goes straight to voicemail with a message promising a return call, but that never happens (at least with our experience). Since January 5th, I have been trying to schedule a follow-up appointment for my mom after she missed her original appointment on 1/5/26 due to illness. My daughter and I have both called multiple times with no success in reaching a live person, and not a single call has been returned. I understand offices get busy, but completely ignoring patient's call is unacceptable. If you can't answer the phone, then at least be courteous and return calls. The lack of communication made me feel like they intentionally avoid answering, which is incredibly frustrating for a medical office where patients rely on timely care. This experience has been extremely disappointing and needs serious improvement.

I've called multiple times to schedule an appointment and 1) I get the voicemail every time and 2)…read moreNo one ever calls back despite leaving a message with all of my info. It seems they're not interested in new business.

Amazing staff! I came here because the hospital/ER across the street booked me an appointment. I…read morewas so nervous but there were so friendly and patient made everything go by smoothly. Definitely the best care I've gotten so far.

Dr. Batra literally saved my life no cap he is awesome! Check out his practice. He has eye exams in…read moredifferent language symbols and we love an inclusive king. Office is super tattoo friendly all his staff is diverse and very chill.

I went last month to see Dr. Bhatra. I waited in the patient room for 20 minutes and when I was…read morecalled in I could see several people in other rooms waiting in chairs. Dr. Bhatra rushed thru my appointment and when I asked him to repeat something he huffed and puffed. I think I will find a better more caring Doctor. Our eyes are very precious and dont want to leave it in the hands of a rushed and impatient doctor.

He was an amazing Doctor! Everything went well on my Dad surgery in both eye he said he feel young…read moreagain on his vision. Thank you so much for his team also there were all kind and helpful.

Everyone was amazing. Very kind and caring nurses! Cataract surgery was really fast. Dr Kuriakose…read moreis a great doctor!

Reported worsening vision. Was told to wait -- or go somewhere else…read more I have keratoconus, a progressive eye disease that can remain stable for long periods and then suddenly worsen. Recently, I noticed a significant drop in visual clarity in my right eye and contacted NVISION because I wanted to determine whether my condition was actively changing. I was not asking for special treatment. I told them I was completely flexible with dates and times, willing to travel to any of their three East Bay locations, and willing to pay for a full appointment if necessary. Despite that flexibility, I was told they could not accommodate me for 2-3 weeks and that I would need to wait for my routine follow-up appointment scheduled for August 18th -- an appointment I had originally booked six months earlier. For someone reporting a new change in vision from a progressive eye disease, being told to wait weeks was extremely concerning. It made me feel like I was being treated as a scheduling problem rather than a patient with a legitimate medical concern. When I escalated my concerns to management, Executive Director Susie Silva responded by explaining their policies and ultimately stated that, because I had already found an outside eye doctor, it "may be best" for me to continue my care there. She did mention placing me on a priority cancellation list, but after receiving a response that felt more focused on defending the clinic's process than addressing my concerns, my trust in the organization was lost. I will include a screenshot of that portion of the email so people can read it and judge for themselves. What makes this experience even more disappointing is that I was seriously considering NVISION for a corneal cross-linking procedure, a major decision involving my long-term vision. Eye procedures require patients to have confidence that their concerns will be taken seriously if something changes. After my experience trying to report a decline in my vision and feeling dismissed, I no longer felt comfortable moving forward with a procedure at an organization where I had lost trust in the communication and patient support process. This was also not my first frustrating experience. During a previous visit, I underwent a full refraction and was told I needed new glasses, but I was unable to obtain a finalized prescription during that visit and had to seek care elsewhere. The outside provider was able to evaluate me and help within 24-72 hours, which made it difficult to understand why a multi-location specialty practice could not find a way to accommodate a patient reporting a change in vision. I also had concerns with billing. I was told at the front desk that my co-payment had been fully handled, only to later receive an additional unexpected bill. After reading other reviews, I found that I was not the only patient describing similar frustrations with billing and administrative issues. Dr. Patel may be a knowledgeable physician, but my experience with the administrative side of NVISION left me feeling that policies and procedures were prioritized over timely patient communication and support. When it comes to your eyesight, trust matters. If you are considering treatment here, especially anything involving a major eye procedure, I would strongly encourage you to make sure you are comfortable with how the organization handles patients when concerns arise.

From the owner: Turner Eye Institute is proud to offer LASIK surgery as well as many other eye surgery procedures…read moreperformed by two of the Bay Area's top eye surgeons. In our Castro Valley office, we offer convenience as well as top-of-the-line LASIK procedures, eye care and service to our many Bay Area patients. When choosing an eye surgeon, you want to choose an expert physician with a successful track record. We welcome you to our web site and invite you to discover more about us! Along with offering premier LASIK surgery, you will find that we provide a number of other procedures and services to meet your eye care needs.

I have been going here for 10+ years. After some retirements, they now have new eye doctors, and I…read moream still very pleased. Staff is friendly, and it is easy to get an appointment.