Dr. Vu is a great dentist! The only dentist I trust to care for me and my family. We have been his patients since he started at this practice about 5 years ago. My daughter broke her 2 front teeth in a fall recently and he was not in the office so we had to go to another "Smiles" office. They quoted us thousands of dollars and wanted to do root canals and crowns on those teeth. When Dr. Vu was asked to review that treatment plan; he immediately asked for my daughter to come in. He put bonding on her teeth for several hundred dollars and saved her teeth from root canals and crowns at 20 years old! Thank you Dr. Vu! His recent office staff are amazing as well; always so kind and professional! read more

Great care, No complaints. I went in for a cleaning and an exam. I didn't have any issues at all. Staff was quick and polite. The dentist was very thorough and the hygienist did a great job. read more

I was up charged on a service I did not agree to. I called the staff to explain and they thought they put me on mute but really put themselves on speaker and proceeded to discuss everything. The lady who up charged me was on the phone and said "to be fair we really didn't explain any of this to him". Then after realizing they were on speaker they put me on mute and later had the nerve to say it's still going to be the full price. read more

Staff continues to change, make sure you review treatment plan. They suggested laser treatment, my spouse went later that day and they suggested same to him. This visit I told them no laser treatment. It was already added and they pushed for me to do it. I have excellent dental insurance and it seems they only want to add on services read more

Recently visited again for my regular cleaning and a night guard. Got the same great service I had in the past and the person I worked with had a very light hand that made my experience very comfortable. Catalina Smiles is also in a great neighborhood. read more

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HAPPY PATIENT. As a healthcare professional, I understand that people will write a negative review before they feel the need to write a positive one. THIS PLACE CARES ABOUT THE PATIENT! Just remember you are a patient and the providers taking care of you are still human. My new Hygienist (Felipe) is incredible! Positive vibe, good attitude, veteran, hard worker, and most importantly highly skilled. He deserves the praise, hence the review. Ps I've had work done by Dr. Vu. He is highly skilled and competent as a dentist. I've a read more

What a dissapoinment this office turned out to be. I have been waiting for weeks to get xrays and my teeth cleaned. A ton of xrays were taken and after an hour in the chair I was told by the finance manager not the doctor that I needed a deep cleaning which would be $800.00 out of my pocket. I asked about the regular teetjmh cleaning covered by my insurance and was immediately told I needed more than that?? Overall this office has money on the forefront and patient care comes second if at all. The financial end is ALL they are concerned about. read more

After several negative experiences with other Dental offices, I was so happy to find Catalina Smiles! I've been a patient now for almost 4 years. They are so professional and one thing that stood out to me is the fact that the office personnel didn't change every time I went there as I've seen in other practices. They explain everything, let you ask questions and are very caring and helpful. I've recommended them to several people. I really can't say anything negative, other than having to wait sometimes for a bit, but that's the way it is everywhere now days. The office help, the hygienists and Dr. are great! read more

You should never use this office at all. They canceled my appointment without notification. I still say they are ignorant and stupid.

My wife came in with quite a lot of pain and we found this dental office and from an initial call we thought they would be a good choice. She needed several implants and it seemed like they were going to help. When she arrived for the surgeon consultation, he said he wanted to save the teeth. Even though they were badly damaged. The treatment plan would take months and many office visits. This goes against a 2nd opinion that we had received from a dentist outside of our insurance coverage. It did feel like a ploy to milk us for money. The surgeon was in the room for 10 minutes and we walked away with a $70 fee for absolutely NOTHING. read more

I agree with many of the reviewers that you will not be treated like a customer/patient and that you will feel like you have been taken advantage of. During my first visit, the dentist stated that I needed to have a filling replaced. My previous dentist had replaced my mercury fillings just a few years earlier, so naturally I was surprised to hear that, but agreed to let her replace it because I didn't want to take the chance of having problems down the road. She also tried to remove what she thought might be some bonding material on a front tooth (I had some cosmetic dental work done right before I moved here). When I returned for my six-month cleaning, she was no longer there. Since then, I have barely seen a dentist, only the hygienists. The only interaction I've had is with another dentist that poked his head in long enough to tell me that I should have a bite guard because I have veneers. I asked why and his explanation was that anyone with veneers should have one. Really? Does it appear that I'm grinding my teeth? No, I should just have one. No thanks. That same doctor on my next appointment once again poked his head in stated that we should probably address the microcracks in my tooth that they found the last time I was in. Huh? At this point, the only thing I can feel confident about is getting my teeth cleaned. Six months later, once again, they insisted on X-rays. I never saw the dentist, but I was told that he looked at the X-rays and everything looked fine. How are there microcracks in a tooth six months ago, but not today? At that point I started looking for another dentist, but Covid made it difficult to find one that wasn't booked up. Today, I went in for a cleaning and once again, more X-rays. I told the hygienist that I was only there for a cleaning, and I did not want another X-ray. She said she would have to talk to the doctor. The doctor, a different one, said that was their policy to require X-rays every year. I told her that I didn't want it because it seemed excessive. She said that some offices require them every six months and asked if my concern was radiation. I said yes and that I've never had an office require so many X-rays. She told me to at least get the bite wings done (still an X-ray), otherwise, they couldn't do the cleaning. I told her that I would do it, but I didn't want to. She told me that she wasn't willing to risk losing her license over it. Her tone was less than pleasant, as she turned abruptly and walked out. I walked out of the office right behind her. Over my lifetime, I've never been afraid to go to the dentist, or felt taken advantage of. That has all changed. Not only do I feel like my filling may have been replaced for no reason, but my veneer is now developing a dark spot where the dentist tried to remove the bonding. What others are saying is true. They push extra services, such as fluoride treatments. Also, you will be waiting for your appointment no matter what time its scheduled. If your appointment is at 8:00 AM, be prepared to wait at the front door in the hot Arizona sun until exactly 8:00 AM. No more! read more

All about the money. I know nothing is free but got the $29 xray and cleaning turned into over $300 with a small cavity. They control you and have a system of upgrade and control; designed to benefit them financially. read more

DO NOT LET YOUR LOVED ONES GO TO THIS PRACTICE. I justed picked my wife up at 7:30pm in tears. If I could give a negatie score review, I would. Her appoinment was at 3:30pm. Rose Line DDS left half way through putting a crown on to 'feed her cat, my assitants can put the temporary crown on'. After 45 minutes of the assistants trying to 'figure it out' my wife couldn't take it anymore and called me to pick her up WITHOUT A CROWN. Once the numbness wears off, she is in for a painful evening. We will not be returning to this practice to complete the work. read more

The office staff is professional, courteous and knowledgeable. I was able to get an appointment for a cleaning and dental filling in a very timely manner. Dr Thanh Vu has great bedside manners and explained what he was doing during each step of the procedure. He did a wonderful job on my filling and I'm able to eat comfortably. I traveled a little further to get here and it was worth it. And they have Saturday appointments! I would highly recommend. read more

I have been to many dentists throughout my life, and this is by far the worse place I have been to. The dentists are not good and don't really know what they are doing. The front office is a joke. Not professional at all. More interested in chatting with each other instead of acknowledging a patient. Lots of mistakes were made with the paper work. DO NOT GO HERE!!! read more

I had to get specialty work done on my 8 year old daughter that her pediatric dentist couldn't do. I didn't realize until recently how difficult it is to find a good dentist in Tucson. After a very stressful month long ordeal I happened upon Catalina smile. After hearing the frustration in my voice, the front desk staff talked to me for 20 minutes listening to my concerns and talking me thru everything. Dr. Line and her dental assistant (I think her name was Jeanne) were absolutely AMAZING with my daughter. I strongly reccomend them and will be changing our dental office for the adults in my family. Seriously, they should train the dentists and dental staff at Valley Endodontics because they certainly need it! read more

I wish I could give zero stars. Monica, the office manager is so rude. She tried to open a credit card to put the money I owed for the work I got done. I told her I didn't have credit and she gave me a dirty look and asked how old I was! Then I got a root canal done and the endodontist that did it hardly said a word to me and he also injected lidocaine into my nerve! That was done weeks ago and I'm still in pain from it. Then today they charged my card twice and all they could tell me was they'll look into it and call me back when it's convenient for them. read more

Catalina Smiles would be A-OK, except for the time that I've spent waiting in the chair and their generally unpleasant receptionist. Pluses: High tech office with computers and digital x-rays. Doctors are young and friendly. Minuses: I have never had a pleasant interaction with their receptionist. Also, they are very, very slow. Last time took 1.5h for a cleaning. The most recent time took over an hour again, even though I showed up for the first appointment at 7:00a! I actually wrote the draft of this yelp review from my iPhone while sitting, waiting in the dentist chair! That's when I knew it was time to find a new dentist. read more

I had a dental emergency and Dr P and his staff did everything possible to help. They went way beyond the call of duty. I am very grateful.

As a new patient I was very impressed how everyone worked as a team. I loved that Dr. Kraft came out and introduced herself then took me to her office to talk about my concerns. Got my X-rays, cleaning and was given all information as to cost with or without using my insurance plan. Very nice, clean, efficient and will be going back again. read more

Not much to smile about. About six months ago was my first experience with Catalina Smiles for an extremely painful, cracked and infected tooth. Dr. Copeland was very pleasant and gentle. Unfortunately things did not go well. They initially were unable to properly numb me for exploratory drilling. She abandoned that and, although I was in a LOT of pain, I was scheduled more than two weeks out for a root canal treatment by a roving oral surgeon who visits their office infrequently. However, I got "lucky" when a slot opened up on his upcoming visit about a week earlier. At the very start of the root canal treatment I received news that a neighboring tooth was dead, also cracked and thus could not be saved (why was this not discovered previously?) Halfway through the treatment I was informed that it was unlikely to be a success because the crack was worse than they thought. I was given the option to stop and reschedule for an extraction. Having already invested the time and money for the root canal, I opted to finish it, then wait and see. To top it all off, the expensive "same-day" crown that I had been talked into and had already paid for could not subsequently be done that day, as their crown machine was broken. I finally got the "same-day" crown made and installed about a week later. I was given estimates for the future extraction, a dental implant and a crown for another tooth that was chipped. All seemed ridiculously high. Since they had drained my insurance for the year on this one root canal and crown, I was advised that I could wait and see on the dead tooth next to it. It would eventually have to be extracted, but not urgent unless and until it bothered me. Fast forward to last week. That dead tooth broke in two and became loose. It was moderately painful at rest, but excruciatingly painful to eat. I called the next morning to schedule the extraction ASAP. I was informed by the receptionist that an oral surgeon would have to do the extraction, just as I expected, however I would first need an appointment with Dr. Copeland (not available until later in the week.) I re-iterated my plight and urgency and reminded her that both Dr. Copeland and the oral surgeon had already diagnosed that tooth, and I demanded that my next appointment be for the extraction. She replied indignantly, "That is not how it works." I was confident that if Dr. Copeland reviewed my records, she wouldn't hesitate to schedule the extraction. So I informed the receptionist how it WOULD work: Either you talk to the doctor and have her review my records, then call me back with an appointment or referral for the extraction, OR our entire family would find a new general dentist. I wonder if the receptionist (I believe her name was Monica) even consulted Dr. Copeland because NO ONE EVER CALLED ME BACK. Unconscionable. Good news was, it turned out I didn't even need a referral. I easily researched oral surgeons in my insurance's network, checked their reviews on Yelp and Google, made one phone call and had an appointment the next day. The extraction went very well. They specialize in dental implants, so I got the bone graft preparation at the same time and, no surprise, their quote for the implant was about half that of Catalina Smiles. NOW I'm smiling! read more

My dental hygiene appointment was cancelled at least 4x and rescheduled during the 2 years I was with this practice. The hygienists at this office are ofter over scheduled. During my last appointment the dental assistant did the flossing and polishing BEFORE my teeth were cleaned because the hygienist was with another patient. I waited 25 minutes and the hygienist came in and said I needed periodontal work and had an infection in a tooth so would need to reschedule. I went and got a 2nd evaluation and that dental office noted no infection or need for periodontal work. i have left this practice out of concern they are overselling their services. read more

as literally ignored every word I said. When I walked in I said good morning with no responses from anyone. I had a pleasant conversation with the woman who did the x-rays. I even showed her my cats and we were having a great time talking about how much we love cats and I don't know who she was but she was a young lady and she was very nice I hope this review reflects nothing on her customer service because it was amazing and you can ask her about the pleasant conversation that we had. I know for a fact that they are going to get together and come up with a story that's not even close to being true to this, but I don't care I feel like I need to let my side out so that everybody knows how horrible this place is huh but I will never go back to this place it was such a joke, maybe I have tattoos on my hands and maybe I have a piercing in my nose but that doesn't mean you treat me like a piece of garbage. I will be figuring out who owns this place and I will be trying to get in contact because when I asked for the names they wouldn't give it to me, and then threaten to call the police saying that I was being threatening for asking their names simply because they work in customer service they should be obligated to tell me their first name.The whole reason that I asked for their names were simply so I could leave a review on yelp and Better Business Bureau Google but the point is that you don't treat people that way when you work in customer service I was appalled, I got the crap beaten out of me by my stepfather the other night which is why my tooth is broken, you can ask my girlfriend and two daughters how gentle of a person I am and how non-threatening I am..... I will be finding out who owns this place and getting in contact with them. Don't threaten to call the police every time you get upset about someone calling you out for something it's not a good look, Karen or whatever her name was. read more

Was told that I needed a deep cleaning for which I spent 835.00 above what my insurance paid. The hygienist Sandra seemed pretty knowledgeable and the whole procedure took approximately an hour and ten minutes. I asked for an itemized bill and one of the items that stood out was a ninety five dollar charge for dental hygiene education well I guess what they meant by that was she asked me if I floss daily! Then I was quoted the price of 5700 for three crowns.This practice seems to be very mercenary and uncaring. I certainly thing they tend to over per scribe and over charge patients! Stay away? read more

I took my 88-year-old mother there. She just moved from Oregon, where she saw her dentist every 6 months without fail. When we went to CS (because it took UHC), they convinced us she needed a "deep clean" for nearly $300 more than her coverage, which she paid because we'd already been there for 45 minutes. They also recommended she come back in four months, knowing her insurance only covers cleaning every six months. Equally problematic was the "assembly line" treatment. She saw three different technicians, plus a dentist. Her appointment took two hours due to the wait time between people. I had to find someone to explain that she has arthritis and simply can't sit in one position that long. I was told me this is normal -- which is why we're going elsewhere. read more

Be careful! I've gone to Catalina Smiles Dentistry since 2018. I was referred to the amazing dentist (Christina Kraft) who is no longer with this office. Unfortunately, the service has declined since Dr. Kraft's departure. I visited a few weeks ago (my 1st visit in 2022) with my quality & unchanged UHC Dental Insurance, and repeatedly asked that they please be careful to only do what is covered by my insurance. After XRays & a visit with the dentist, the front office staff finally came to discuss what the visit would cost, before beginning the cleaning. Sadly, they wanted ~$240.00 to proceed with periodontal cleaning, as I've had with them many years. My insurance is supposed to cover 80% of cleanings, so this price was very exorbitant (I paid less than $50 for my last cleaning). I asked several times if they would just clean my teeth so I could afford it and avoid tooth decay after COVID & brain injury & other roadblocks to me getting a 2022 cleaning, but they refused. I asked several representatives (cleaning assistant, hygienist & front office staff) if they could please help & and do a basic cleaning my teeth (vs periodontal procedure) for a more affordable price, but they repeatedly refused. I had to walk away without any dental help, yet they still billed my insurance $88.00 for a "periodic oral eval" (even though I am an established patient of theirs) and they refused to even provide a toothbrush. As a RN unable to work after brain injury, ethics are in serious question for me here. Be careful :-( read more

Today my billing issue was resolved. It takes talking to the right person. Amazing how quickly issues can be resolved by talking to the right person. Also, I should have mentioned before that the dental assistants and hygienists are also fantastic. And, since my first appointment that went exceptionally long, all subsequent appointments have been speedy. read more

I have been going to Catalina Smiles for my dental work for many years now and they are the absolute best. I can't say enough about Dr. Kraft as as she does impeccable work and makes sure that everything is right. I had an issue with a crown and she replaced it with a better version with much stronger materials. I trust this dentist !!! read more

Very disappointed with this practice as far as their billing. Both my husband and I went in for routine exams with dental insurance. They insert extra services that may or may not be necessary, and are generally not covered by insurance. However, I do appreciate that they present the billing before they start the treatment. For my mouth, with zero cavities, my dental cleaning came out to about $162 ( with my insurance). I went ahead with the cleaning. When my husband went to have his checkup, they had a slew of treatments planned. The cleaning alone was supposed to be $530 with insurance. He decided to talk it over with me before proceeding and brought the paperwork showing the amount home. They wanted to do some laser scaling and other things. I told him to move forward because his dental health is paramount. He went to the office and was then told his cleaning ( same paperwork) was going to be $830 with our insurance. He paid it because he didn't know any better. Afterwards, we tried contacting the billing office on multiple occasions, through phone and email and were never responded too. We probably should have visited the office in person, but frankly after we had realized that we were dealing with thieves, we decided we wanted nothing more to do with this practice. I will also say that the state of the art crown machine was also inoperable at the time, resulting in a typical wait time for a crown. Luckily, we chose not to proceed with further services here. I would highly recommend researching other dentists in the area before being swindled by Catalina Smiles. read more

Stay away. They will try to convince you that you need more work done than you need. If you have insurance, they will love you because the more they work on your mouth, the more they make money from your insurance company and from you. Don't fall for their trap. read more

Do not ever come to this place. They tried to scam me into paying $300+ for a deep cleaning I did not need at all. And they even scammed my younger brother into paying for a deep cleaning because they pressured and scared him into thinking he would need it when he didn't. Not only that but the female dentist (can't remember her name) that came in to "look at my teeth" was there for less than 5 minutes and said everything looked good when it turns out I have 2-3 cavities!!!! I was in town for the holidays so I decided to get my cleaning done while I was there since I hadn't found a dentist in Washington, but I ended up spending 3 hours at this place for a simple cleaning that ended up being LESS than 15 minutes. A month later, here I am in deep pain with a toothache so I made an appointment here in Washington to get my teeth checked out. The new dentist took one x-ray on the upper right side that was throbbing and IMMEDIATELY saw that there was an obvious cavity on that side that he could see in person and on the x-ray.I told him I got a cleaning and x-rays done a month ago and he was clearly shocked and made comments about how there's still plaque in-between my teeth and that there were OBVIOUS cavities present. One was even an old cavity to which he said, "This is definitely an old cavity and not a new one so I'm shocked that they didn't say anything about it to you". He didn't even take an x-ray of that cavity, he saw it with his own eyes. That is beyond embarrassing for them to pull that crap and think it's okay. It makes me wonder how many other clients experienced the same thing I did. This place is highly inexperienced and only want money out of you. I'm not sure if they gave me crappy treatment because I was not willing to do the deep cleaning and my mom got upset with them while I was there for my appt because they scammed my brother, which really made me feel bad for them at the time. But not anymore. Now I'm having to take time off of work to get these cavities filled when I could have done it while I was visiting home and I've been suffering with tooth pain for the past week. Stay far away from this place read more

Great office and staff. Dr. Kraft is very caring, conscientious and exacting.

I am extremely disappointed with Catalina Smiles. I equate the dentist I had with a used car salesman. I was told I needed over $1,000 worth of dental work (deep cleaning and a cavity fill) when I went in for the promotional $39 cleaning. I then made an appt. with my regular dentist only to be told that a regular cleaning (and cavity fill) was needed, saving me nearly $800. If you try this company and are told you need extensive work, I would highly recommend getting a second opinion. read more

Dr. Copeland is awesome. I hadn't been to a dentist in a long time and eventually broke a tooth and was forced to go in as a new patient. I was nervous, but everyone was so friendly and understanding. I needed multiple visits to take care of multiple issues, and doing more than what I went in for was all 100% my choice. Nobody pressured me into a thing. If you haven't been to a dentist in a long time, you really can't be too surprised if there's more than one thing the dentist is going to recommend you take care of... that's their job. I'm glad she said something about the issues aside from what I went in for, had she not, I'd probably be in there months from now with a bill twice as expensive. They're great and on top of everyone being friendly, I've never felt a thing during any of my procedures. read more

While Dr Copeland is a very nice person, I have had nothing but trouble with this office! As far as dental care, they are close to negligent. I had (and still have) a cavity at my first appointment that has not even been mentioned. NO!! They want the $$ for a partial. And even though I stated immediately that I wanted a partial NEXT YEAR when my insurance doubles what they will pay for this service, I was pressured into opening a credit card with them for the partial, and Dr Copeland even ground slots in my teeth for holding the partial on my very FIRST VISIT. 10 months later my tongue is still bothered by these slots. And I don't have a partial yet!! To make it worse, it took them 5 tries to get an impression right for the partial, I was put off for so long I thought they had forgotten about me, but NO!! they were waiting to see if I was making timely payments on their credit card. Ridiculous to a point, I have been charged almost $300 for cleanings WITH MY INSURANCE, the $300 was over and above what the insurance paid, and I do not have gum disease. Requesting a detailed invoice for what I was charged was like "pulling teeth". Since I have the credit card with them I guess I am stuck with them, I believe, and I could not be more unhappy with the service and the price I am paying. Wish I never had to visit the place again. I came very close to calling the BBB when I had such trouble getting a printout of the $300 charge over and above my insurance for the cleaning. And, when I finally got the invoice I was told, "This is what you signed (while in the dental chair)". Some people, myself included, go into shock while sitting in a dental chair, and it was not made clear the charges were over and above what my insurance would pay. RUN!! DO NOT TRUST THIS OFFICE WITH YOUR DENTAL HEALTH!! read more

Horrible! Horrible! Horrible! Two hour crown? Had to go back THREE times. I wear upper dentures. Had them relined same day as crown. They just handed them to me...no checking to see if they fit correctly, if front crown aligned right, and no paste to glue back in. Fell right out of my mouth. Two days later, got bad infection where they put crown. Antibiotics for 10 days. Infection went into lymph nodes, lump in left breast. Dentures still didn't fit right. On 3rd visit back, Dr. Kraft was rude, spoke down to me like I was an idiot, and said there's nothing else she can do unless I want implants at their cost of $25,000! Just for the top. Then she walked out of room. Guess I was done. Now looking for new dentist. read more

Catalina smiles--very expensive Didn't like how I was talked into insurance policy Very high powered equipment. Lots of specialists. Transferred to a regular dentist. read more

This dental office only sees dollar signs when you walk in the door. They inflated charges by $400 when my husband needed a root canal. We had to show them the UCR print out from the insurance before they would change it. Then they tried to tell me I needed a $1000 special cleaning for periodontal disease. I got a 2nd opinion and was told I only needed a routine cleaning. This family of 5 will NOT be going back to Catalina Smiles. A pretty, clean office area is all I can say that is positive. read more

The best thing about Catalina Smiles is same day everything. Yes, it could take 3-4 hrs. but permenent crowns in a day is fantastic. The down side is like others have mentioned, it feels like it's all about the big bucks!! A seperate person comes in with the dental work choices and billing amounts and you have to sign off on a digital pad. I ALWAYS feel like I'm buying a time share (or a used car) and it makes me wonder if I'm being a sucker by agreeing. I think they do use modern methods and I think Dr. Kraft is a skilled dentist but I never feel good about the experience. Needless to say I have mixed emotions! read more

The office is very nice, this is the only positive thing about Catalina Smiles. I was going to get some inlays done, but decided to go for a second opinion first, since the dentist there looks just right out of dental school. The more experienced dentist gave me several treatment options. At Catalina Smiles they offered me only one, which I will not do now knowing other treatments available. Another thing, I've been waiting for a refund from them for the treatment I had last July over 6 months ago. They charged me their rate instead of my insurance rate. I will have to call them again, since I've not heard back from their office manager Jay. Frustrating!!! I am glad I changed my dentist and did not have any major dental work done at Catalina Smiles, like onlays. read more