The staff are nice and the work they did was okay, but I had some issues from the very beginning. They parked in my driveway, and in my spot. I think it's rude to park in someone's driveway without the resident's consent. When I asked them to move their car, they moved it right behind my car and blocked me in, so I had to ask them to move their car a 3rd time. I had informed Catalina where her staff could park prior and there was a wide open curb spot in front of my house upon their arrival. They used our phone charger without our permission. I came across a phone sitting on my nightstand plugged into my charger. I'm fine sharing my things, but please ask. Not only are you using my things but also using my electricity to charge your phone that has nothing to do with my cleaning service. They forgot an entire toilet and shower but were great with asking me to check their work and going back and doing things I requested. I had informed Catalina of the things I wanted cleaned/not cleaned prior and she did relay the message to her staff. But when they first arrived they started cleaning things that I did not request. I was very particular about this because their pricing is a bit on the higher end so I wanted them to focus on my requests first and then if they had extra time, they could do extra things. $30 for every 30 mins after the first 2 hours is steep. In the middle of the service, I observed them again cleaning things I didn't ask for, multiple times. They could've done this more towards the end. They tried to leave with 15 mins left of the 2 hour time frame and again with 5 mins left. There was one cleaner who was amazing and never stopped working, she mopped my floor until the very last second before I closed the front door. One cleaner exited a little earlier than the other two. After they left I noticed they only emptied the trash cans that were easy to do and the ones where they had to remove the entire lid, they didn't touch. They even left a trash can on top of a bathroom counter, which is really gross, so I had to clean that after. Finally, I have them on my Ring camera taking snacks from my delivery driver snack cart. The cart has a sign that indicates that the snacks are for delivery drivers....not a super big deal, but again, asking would've been nice. Please note that when a time is given, example, 2 pm eta one hour +/-, it means an hour before or an hour after. I completely misunderstood this and they had arrived earlier than I expected. I think indicating "arrival between 1-3 pm" would've been more straight forward. I felt bad they were waiting outside for a bit but they maintained a positive attitude, which was appreciated. I had higher expectations for this company since my friends who frequently hire them had referred me, but I'm glad I gave them a shot. read more

We started using their home cleaning service back in 2010 and we couldn't be happier. They arrived on time, paid attention to every detail, and left our home spotless. It's such a relief to walk into a clean, fresh space after they've been here. Reliable, personable, professional, and worth every penny! I highly recommend them to anyone looking for a trustworthy and hardworking cleaning team! We moved out of state and have yet to find a good cleaning company that we can trust. read more

Guadalupe's team did an amazing job! I had not had my house professionally cleaned in over a year so I know it was a lot of work. These ladies did a great job throughout the house cleaning from floor to ceiling in every room. They were courteous and friendly and they let me know upon arrival that I was need more time since my house had not been cleaned in a while but going forward that I could expect to keep it at 2 hours since I would be on a regular schedule. I was happy to pay for the extra time and they used every minute scrubbing and cleaning. I am so happy with the results and to be back on a regular cleaning schedule.. Thank you for doing an amazing job! Scheduled can be done by text and is hassle free. For a 2 hour cleaning you will have 3 people cleaning so it is convenient and a great value! read more

Catalina's House Cleaning - Clean kitchen - Home Cleaning Near Me - National City, California

I wanted to share my recent experience with Catalina house cleaning. Have used their services quarterly since 2018. Sometimes, they would not put things back the way they were, but nothing too overtly to complain about. On April 7, 2025, after the 9am cleaning service, my fiancé noticed that my 24" by 36" poster was behind the master bedroom door. That poster was originally behind my shoe storage boxes where it wouldn't be in anyone's way. There was no need to clean or move the poster from its original position. The poster was damaged on the corner. When I got home from work, I called, left voicemails, and texted. I received a phone call that same afternoon. The two housekeepers that cleaned the master bedroom did not remember moving the poster. One housekeeper claimed that two frames fell during dusting, which is not true because I made sure the two framed posters that I had on the shoe storage boxes were put on the ground before they arrived. The same housekeeper claimed they moved some furniture to clean behind it. The second housekeeper remembers vacuuming and knows where the poster was located, but said she did not move it either. I was compensated for the inconvenience by a reduced service fee. Bottom line: property was damaged, not put back, and it seems that no one knows how the poster ended up from being behind my shoe storage boxes to being damaged standing on its own behind the master bedroom door. Very disappointed and will no longer be using their services. read more

I have used this company twice and would absolutely recommend them! They recently did a 3 hour move out clean for my mother in law's apartment who had just passed away. They did an amazing job and are very fairly priced. They are punctual and professional. If you need a cleaning crew, hire them! read more

Catalina has been our housekeeper for 10 years. she is prompt and does a wonderful job. she is very honest and is also a fabulous caterer! real mexican food and delicious. she is loved by our family read more

I LOVE THIS COMPANY!!! Everything is my house is clean ! Every room and they set up everything so beautifully just overall You will be happy with them!!!! read more

I love Catalina's House Cleaning services! They have cleaned my house for YEARS! They are trustworthy, dependable, and so thorough. I love coming home and finding my home polished, so clean, impeccable. Everything is beautifully presented. The team is very kind and professional. Whenever I have concerns or questions, I can notify management, and they quickly respond. I thank them profusely for all they do for us. read more

I desperately needed move out services and waited two weeks for them. I made the mistake of asking if they had anything sooner. As a result, my appointment was canceled when I asked if they had anything sooner they said they would text me and I said yes please do. Never did I say cancel my appointment. Only to find out on the day of no one was coming. Pretty shitty and unreliable. No alternative date was offered. No reworking of the schedule was even thought of. Just a basic apology. Sorry for the confusion we can't come we're fully booked today. This was horrible! read more

I do not recommend them! I don't normally leave reviews but I was highly disappointed in the results of the move out clean we requested for the house we were moving into. They did a move out clean for our house and we were charged for 5 hours of cleaning. I asked for them to focus on the kitchen and restrooms due to the current situation with COVID-19, along with a few other small areas like baseboards, etc. Mind you, our house was completely empty so there were no hinderances for them to get the job done. After their "cleaning" our microwave was disgustingly dirty, along with the oven. They sprayed the inside of the oven, and left the chemicals in there and never wiped them down. There were hairs all over the bathroom walls. It really makes me wonder why they did for the 5 hours that they were supposedly cleaning! Gross! I did not feel clean moving in after their cleaning. read more

Catalina's House Cleaning - Home Cleaning Near Me - National City, California

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Im very pleased with the service of Catalina House Cleaning. They came to my home and did an excellent job. They were fast and very thorough. My bathrooms and kitchen is spotless. It is obvious they pay attention to detail as well!!! 100% would recommend them. I would book with them right away as they fill up fast. I was on a waiting list and SO happy that they were able to fit me in!!! read more

Very dishonest! They broke my drawer in our new fridge. No one said anything. I just realized why the lady took 30min in the fridge. She tried to Mickey Mouse the drawer back together. Never will trust this company again. If they can't be honest about something like this, I definitely do not trust these people in our home. BEWARE!!!!! Also the owner didn't even respond to me at all. Pretty odd, since I used the company for 3 years. Bad business! read more

Catalina's House Cleaning - Broken drawer and wheel - Home Cleaning Near Me - National City, California

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They aren't taking any new or old clients. There's only so much the ladies can clean in two hours. Which is the time I was booking them for. The bigger your home, the more there is to clean. So if you have more than two hours worth of grime and dust, then you have the option to add half hour increments or other scheduling options, which can be discussed with the ladies and the owner in advance and during their visits. It also helps to have them visit regularly, because then they can help maintain the level of cleanliness you are after. The first visit usually involves getting everything to a nice and clean balance. The following visits involve everything also getting cleaned but they likely aren't spending the same amount of time getting rid of the things like soap scum that builds up when not regularly addressed, which allows time for other random things that don't necessarily need to be wiped down every week like baseboards. I would recommend them as they have always provided good service. Are they perfect? I really don't believe anyone is. But perfect enough for the hours and time I am willing to have them in my home. Plus they are there to take your requests and any concerns you may have. T read more

Decided to give myself a Christmas present a have the ladies come clean. I have been using this group for probably 15 years. I have NEVER had a bad experience only fantastic results. I see that some of the other reviews might not be so kind. I am sorry to see that. I will say that sometimes they ladies might be late (ran longer at last job) or got lost. Directions are not their best attribute but it is a good cleaning service that I am looking for so if I have to be a little flexible, I will. I am always so pleased to see that they did things like clean out my fireplace (what? who does that?) and cleaned my fridge and microwave. Sometimes they fix my curtains all fancy (I copy them now, lol) and make my bed like a hotel. I have nothing but amazing things to say about these guys. I am not going to quit them if they are late or come on the wrong day or to the wrong address (yes this has happened). They are a great company and I will take the bad with good. As far as i am concerned, enough good to make up for any bad. Ok, that is my two cents. THESE GUYS ARE GREAT read more

There had been a few tell tale signals that something was amiss due to the disorganization of the owner I worked with, John, but because the house was being cleaned, for the most part, at par, all the small warning flags felt dismissible. My first cleaning with the company, the crew was 20 minutes late because of incorrect directions given by the owner. It was a new job, honest mistake and I let it go. The next cleaning seemed to go without a hitch until a few days later a text came in from the owner asking for payment. I was confused and sent a screenshot of the same day payment via PayPal and asked if there was an issue with the transaction. I received a sheepish response that there was no longer a payment issue. In preparation for my third cleaning, I had to reschedule which was easy. The day of my original cleaning date, I get a text of an ETA update of the cleaning crew's arrival. Panicking, I respond back to the owner about the rescheduling we had agreed upon a few days before. Another apologetic response was received and that crisis was averted. My last and final cleaning, the cleaning crew was 45 minutes late. I texted the owner a few minutes after the arrival window to ask for an ETA. Only then was I notified that the cleaning crew had trouble locating their prior job's home and were running behind. They arrived and started working. I left for about 20-25 minutes to pick up dinner and my kids from daycare. When I returned home, they were finishing up which felt odd since they arrived late, but if everything got done, so be it. Once the cleaning crew notified me they were done cleaning (bear in mind they arrived 45 minutes later than the start time of 3pm and were leaving 25 minutes ahead of 5pm), I paid for the service and they left. Upon entering the kitchen, I noticed the cabinets had not been wiped down as they had done in previous cleanings so I sent a text with photos of the untouched cabinets to the owner asking if there had been a change in their cleaning requirements for wiping down the exterior of the cabinets. The response I receive from the owner, John, truly sets me off. He stated that this activity, among other time consuming things, had to be asked in advance, implying I was not only asking for something over and above their standard requirements, but also I would be adding additional time above the 2 hour cleaning block. This is where that straw finally breaks the camel's back. First, I hopped onto their website, took a screenshot of their own cleaning requirements and sent that back to the owner which specifically states interior cabinet wipe downs were "as requested" and that exterior cabinet wipe downs were in fact listed as part of the routine things to clean. Second, I let him know that his website cleaning fee specifically calls out 2 hours worth of cleaning. This group arrived 45 minutes late and left 25 minutes early and I paid for the full 2 hours of cleaning. It was my opinion that a 5 or even 10 minute exterior cabinet wipe down would not have impacted the timeframe allotted for my cleaning. The issue and setback that stemmed with the prior job was now impacting my cleaning service. What started out as a simple "hey, they missed a spot" feedback to the owner quickly escalated by his very, very, very disappointing response. I have always tried to be accommodating and understanding of this small business and I have never asked for more than what is required. We do a pretty good job of keeping our home clean so it was not unusual for the cleaning crew to leave a little early. But I did find this final cleaning, in particular, to be in excess due to the the late arrival time. At this point, I am way more offended and untrusting of the company by the way my situation was handled by the owner than the actual work of the cleaning. The rest of the house is otherwise very neat and tidy. The crew that came to clean was very polite. I did receive a response back from the owner, John, after all my screenshots and request to no longer have them come and clean for me. He mentioned that I had every right to severe ties with the company and write this review, but to keep in mind that by me posting my negative experience would not only be hurting his small company, but the cleaning crew who depend on the work for income. He felt bad, but he doesn't know how to fix at this point. I am only one person of the many jobs they have. I do believe that the cleaning his crew performs is, on par or better, and they are efficient. I, however, as a timely paying and consistent customer, do not like to be told that what I'm asking is over and above when there are clearly things within my right to receive under my services. It is the culmination of the various unprofessional mishaps and handlings with the owner, John, that has ultimately shaped my decision to severe ties with the company as well as I cannot do business with someone I'm always having to double check their work. read more

GREAT experience as usual with Catalina's house cleaning service. I have been a customer for going in two years now and every time that they have come in to clean out home we are pleased. Glad to be able to sit back and wait for family to fly in from the east coast! read more

Catalin's has been cleaning our house for a few years now and we think they do a great job! We have a large home and they completely clean all 5 bedrooms and 3 bathrooms within the 3 or 2 hours. They have never requested extra time for routine cleaning. I have utilized them for speial projects like cleaning out our garage and found them to be eager,efficient and amazing at getting the job done. They change all the beds, put away laundry if I leave it for them and windows also. My kitchen is always sparkling, my frig cleaned and all of my numerous Knick knacks are dusted and/or polished. My floors always look better when they do them - especially my stairs! They are thurogh, trustworthy and reliable. Catalina does surprise inspections while the ladies are cleaning for quality control. They are flexible and courteous when I need a schedule change - which I know is a pain! I wonder if the complainers about time and money had realistic expectations and are being forthright about the condition of the home. I have been pleasantly surprised when we have left the house in a hurry on their cleaning days. Overall I am totally pleased with their courteous, efficient, reasonably priced service! read more

It's been a year since I began having Catalina's House Cleaning come clean our 1,065 ft. condo. I still love them so much. I wish I could afford to have them come twice a month, but once a month is still great. They are the most thorough cleaning ladies I've ever had. Their products are environmentally safe and leave your house smelling great. The smell of their products just makes me so happy now because it makes me think of a perfectly clean house. I'm 100% loyal to Catalina's! read more

Always on time, always accommodating, always making my house sparkle like it's the top of the Chrysler building!!

My neighbor suggested Catalina's after I moved into my new house... two ladies came and made my house look and smell clean and new again! They bring their own equipment and cleaning solution that is Green for the environment, and managed to make my house look like I had cleaned for days in just over 3 hours! read more

once again an outstanding job by Catalina's House Cleaning. Friendly and efficient. my house looks amazing! thanks Catalina's!

These ladies are no joke! I always love to come home after they have been here. Today i noticed that they REMADE my already made bed. I like to think i make my bed really fancy but they outdid me. Like a fancy hotel. WHERE DO THEY LEARN THAT? Once again, FANTASTIC JOB read more

This absolutely the worst cleaning service we have experienced. 3 persons, 3 hours Only visible cleaning were 2.5 bathrooms Carpet not vacuumed Oven not cleaned. Sink had minimal work. Called office afterwards with no visible interest in helping customer. Stay away from this company read more

I contacted Catalina's House Cleaning when I was in a bind due to a no-show by a previously scheduled house cleaner. I had a tight schedule and was in desperate need of move-out cleaning that same day in the National City area. Thank God for Catalina's House Cleaning who were already fully booked for the day but were kind enough to do a late shift in order to help me out. The 3 ladies arrived on time and did a great job in the limited time they had. The 3 ladies were also very sweet and respectful. I am forever grateful for Catalina's House Cleaning and highly recommend their services. They are very responsive and their prices are also very reasonable. Believe me, being in a bind, I called many places in the area, many who never replied back or were outrageously priced. Payment for Catalina's House Cleaning was also very easy through Venmo. If you're looking for an excellent House Cleaning company with a kind and serving heart, Catalina's House Cleaning is the place for you! read more

Catalina's house cleaning has been cleaning my house for almost a year . I have been very happy with their service. My house is 4,000 sqft so I have a cleaning crew of 3 ladies that clean for 3 hours once a week and they do a good job. read more

They just did my house and they did an amazing job. Wasn't sure what to expect. I didn't have them clean certain areas I didn't want them to even though they offered. It was just we had to organize these bags of gifts we place in a corner and had them not do anything on that side. Other than that, will definitely use them again. My wife loves the job they did as well. read more

I've been using Catalina's for several years. We have them come every other week for a total of 6 hours. Sometimes, it's three ladies for 2 hours and sometimes it's 2 ladies for 3 hours. They do a great job . . . better than any other service I've used. No one is perfect, but one of the things I like best about Catalina's is how quickly and efficentily issues are addressed when I bring them to their attention. If there's ever anything I don't like or would like done differently, I just ask and it's done the way I requested the next time. I saw another comment about billing and asking to be paid for extra time. Honestly, I think their billing practices have been very fair. There have been times when I've been asked to pay a little more for a little more time. I don't mind that and would rather pay a little extra than have them rush through in the time they'd planned. I appreciate their willingness to put in a little extra time when needed and I expect to pay them for their time. I've referred Catalina's to many friends and was actually introduced to them through a referral. No complaints from me. They'll continue cleaning my house for a long time to come. read more

Great service at a reasonable price. We had two ladies do our move out cleaning. They were originally scheduled for 3 hours (6man hours) for $129 but our house was a big challenge. It was $10 for every extra half hour. Ended up being 8 hrs (16 man hours) but they did a fantastic job, bathrooms, blinds, fireplace, oven etc. our landlord came over for the walkthrough and was really impressed we got 100 pct of our deposit back. Their service is highly recommended. If we weren't moving out of the area we would use them again!!! read more

I called on Wednesday asking for something before Friday. I know it was short notice but i was expecting that they would say no if they were booked up. The guy called me back about an hour later saying they had a cancellation for "tomorrow" which would be Thursday. at 2:00.... So Thursday rolls around and I'm waiting...2:45 I call and they say "oh,its for Friday...I said No you said tomorrow(meaning Thursday) at that point he asks if i can do Friday even though i told him I was having to go to the airport and had a full day that's why i needed Thursday. He said i could hide a key for them... I said there was no way since this is my first time with them. He sounded offended and told me that's why they are licensed and bonded. I ended up cancelling. If i haven't met someone, they won't be in the house alone and have a key....no thank you read more

I use Catalina's cleaning crew for my home and my place of business. They always do an incredible job. I am very pleased with their service and the ladies are very pleasant. Blanca is a very hard working lady and trust worthy. Well, they all are. I highly recommend this place for your home or business. The price is very fair and the extra time is worth every penny. read more

WOW! Catalina's House Cleaning is TOP NOTCH! We just had them do a moving clean out for us yesterday and the ladies did a fantastic job! There was just two very friendly ladies doing the work and it took about five and a half hours. Great service and great price! Thank you Catalina's House Cleaning for making my life a little easier during our move! read more

Our house is squeaky clean, tidy, and polished after our first cleaning with Catalina's. I am so happy with how "fresh" our house feels right now. Three very nice ladies came and did an amazing job cleaning the house from top to bottom. Cleaning is a tough job and they worked very hard for the entire 4.5 hours they were here. Great service, professional team, and quality work. Looking forward to being a regular Catalina's customer. I would definitely recommend this company for cleaning services! read more

Great service! John was able to help me out on my last minute desperate need for cleaning. The ladies were great! My AC wasn't working and I forgot to give them the water I had offered, but I did not hear them complain. They did an excellent job regardless and I recommend them to anyone who needs real house cleaning service! read more

I've been using Catalina's for several years. They are priced right, dependable, trustworthy and flexible. I work from home and they work around me. I have a dog and they work around him. When they leave, the house is sparkling. If I have a special project I only have to ask. I've used several others, they are the best. Highly recommend. 5 Stars! read more

We used Catalina's for a deep clean of a rental property we vacated. Very happy with the service, quality of work and price. They gave us a military discount. The Catalina's representative gave us a time range the cleaners would arrive between (between 2-3pm), and communicated updates re: exact arrival time via phone/sms, which I appreciated as we were traveling/coordinating between houses. Will happily use them again. read more

How disappointing. The first time we used them, everything was good. Today was our second time, and unfortunately the cleaning wasn't that great. The customer service is wonderful when you call to make an appointment. The person I spoke with provided info on the phone and even sent payment option info via text message. Then I received a confirmation text message the day before the cleaning with the time of arrival. I really appreciate great communication, so that's a big plus. The cleaning was the downside today. Three ladies showed up and cleaned for 2 hours. It was a regular cleaning, meaning they cleaned the bathrooms, kitchen, floors, and dusted around the house. I understand that we didn't sign up for a deep cleaning, but I would assume some things should be part of a regular cleaning. After they left, I had to wipe the dining table, dining chairs, my baby's high chair, the kitchen cabinets, the hand rail of our staircase, the desk in my children's bedroom, our TV that was full of the kids' fingerprints, and I had to sweep in the corners of the living room and the kids' bedroom. I'm trying not to be a stickler and find something wrong in every room, but for the price that we paid, I shouldn't have to clean the house afterwards. When we did a walkthrough of the home after the ladies finished and pointed out the downstairs sink that wasn't cleaned properly, they wiped it down, but then rushed out. I wish I would have had time for a proper inspection before they took off. We requested the cleaning service because we sometimes rent out our home to Airbnb guests, but with the service we received today, I think we might have to try someone else next time. A real bummer because I consider myself a loyal customer. read more

I have been using Catalina's House Cleaning for 8 years and I have never been disappointed. They are very professional and always on time. I give this service my highest recommendation. read more

I have been working with Catalina's House Cleaning for 6+ years and find Catalina, her husband and the whole crew to be one of the most honest, reliable and quality cleaning crews I've ever worked with. I own and manage several vacation rentals and they have always been very reliable. With vacation rental work work they also need to go the extra mile to make sure that the house is really kept in the right order, make me aware of needed repairs, refresh supplies, etc. I would give them my highest recommendation and happy to be a reference for them anytime. Thanks Catalina and John for all your help!! read more

I was able to get a last minute deep cleaning the day before Thanksgiving! That's nothing short of a miracle. Lupe, Mayra, and Vanessa showed up right on time and quickly took care of my house. These ladies were professional, efficient and hardworking. I'll definitely be using their services again. read more

I manage a few rental properties and have used various cleaning companies with little success. Then I tried Catalina's House Cleaning. The home was very dirty and they did an outstanding job in cleaning it. If you're looking for a cleaning service, stop! Give Catalina's House Cleaning a try and you won't be disappointed. I know I will be using them from this point forward! A big thank you to John, Vanessa and the rest of the hard working ladies at Catalina's House Cleaning! read more