If you use concentrates don't even bother. Their staff was rude about their defective hash. For starters my order was not kept in the fridge area. Once I got my order and opened it in my car, the hash was cracked. I went back inside to exchange it and they were rude about it and replaced it as a "courtesy". Didn't allow me to open it in store to ensure it was fine - spoiler alert, it wasn't. Almost seems like they had a power outage and some hash got ruined but instead of taking accountability shifted the blame towards me for their unstable conditions. Usually I have no problems here which is why I make the drive, but next time I'll just order delivery and save my time. Hoping yall can make this right. read more

I've been a regular customer at Catalyst El Monte, but this experience completely changed how I feel about this location. I purchased a vape online after it was shown with an image of a Dabwoods pen. When I got home, I realized the product I received was not the item advertised, but a different brand and a resin pen, which I would not have knowingly purchased. This was not an issue of simply disliking a flavor -- it was a clear case of product misrepresentation. During pickup, the employee did not clearly show me the items, as they were held behind the register. When I returned to the store to address this, the manager was rude, dismissive, and unwilling to listen, repeatedly reframing the issue as me "not liking the flavor" despite my explanation. There was no effort to investigate whether the online listing or image had been incorrect at the time of purchase. When I asked if the issue could be escalated to whoever manages the website listings, I was flatly told it could not be done.What made the situation worse was her tone and attitude -- it felt condescending and dismissive rather than professional. As a customer, I didn't feel heard or respected at all. Mistakes happen, but how they are handled matters. The lack of accountability and the manager's attitude made this situation far worse. I did not feel heard or respected as a customer. Resin products should be clearly identified in online listings. Resin vs. non-resin is an important distinction for many customers, and accurate labeling would help prevent situations like this in the future Mistakes happen, but how a business responds matters. Unfortunately, the manager's behavior showed a lack of customer care and accountability. Because of this experience, I will be reconsidering shopping at this location and would caution others to double-check everything very carefully. read more

Easy to find and good service. Reasonably priced with ATM inside. Assortment of edibles, flower, and other accessories was nice and very aesthetically pleasing. read more

affordable prices and friendly staff; very chill and has a variety of goods. always has people coming in and out quickly read more

Catalyst - El Monte - entrance - Cannabis Dispensaries Near Me - El Monte, California

The customer service is excellent very friendly and helpful. I wouldn't go on the weekend as the security guard is a jerk.. major A-hole. But Monday-Friday is great read more

Great bud! Nice staff always, great prices and deals! The point system there is amazing!!

Service is cool value. but selection they messed up by selling sluggers the 1.5 joints. I would not buy those ever again. Not even if they on sale for a $1. Joint was $10, worst joint ever. Spend $10 to look like a bozo lol that things sucks. Don't buy avoid. read more

i paid 80 dollars for a cart and 1 g of wax anywhere else i would have payed like 40 bucks this place is a rip off use to be good not no more i wouldn't recommend just go elsewhere and they always offer their damn like no one what's that stuff it sucks read more

I was looking for a particular gummie and this place had the brand with multiple other options. Lots of parking on the front and back of the store. You check in with your ID and if it's your first time or if you bring someone new, you both get 30% off. Once you're checked in, you go into the door and wait in line. Everything is under glass cabinets and they have deals everyday. Def, my new "go to" spot and I'm glad they have locations all over Los Angeles. read more

Only been here once, but my first time was so absolutely wonderful I felt compelled to write this review for people who were maybe on the fence about going. This place is wonderful, especially if you're freshly 21 like me. They treat you with respect, like any other adult that would walk into the place, and not like a "fresh 21 year old baby". They treat you warmly, but not overbearing or belittling. It was awesome, honestly. Incredibly chill, really straightforward. Staff were very welcoming without being overexcited or pushing a bunch of sales. I live in Whittier so this place is about 15-20 minutes and 8 miles away, but I honestly think it's incredibly worth the drive. I want to go back for the atmosphere alone. I'm not used to being treated like I actually have valid opinions and know what I'm doing These guys are super respectful and I love them for it! Thanks ya'll! You've made my second ever dispensary experience very memorable! read more

Went into this dispo with something pretty particular in mind and my budtender Tevin hooked it up. He sold me on something better than what I came in for and even spotted me with his own tips when I was short 50 cents I appreciate him and wish I had more cash on me to hook him up back. Thank you Tevin, the best. read more

Legit had mad hopes for this place -but the dude that attempted to helped me cause he didn't was so unknowingly of the products they carried he came out like"this the cheapest weed we carry" like WTF idk if my dude was faded but I walked out Cause I was trynna spend money I like my flower but damn if your showing me bottom shelf idk don't think I'll be back read more

I would love to say this is my home dispo. Right down the street from my place. Every time I go in it's a delight to see everyone and everyone is so friendly. Finding something to compliment is like something they're professionals at. They've also recommended something new eveytime even if know what I'm grabbing. And the point system helps you get great pricing really quick. Always a 5 star read more

I come to the catalyst in El Monte. I have breast cancer and a back and hip injury. The tenders are very knowledgeable on the healing aspects of the flower and the teachers, they did not have the 710 oils RSO pens I was recommended this oil it really helps I take a dropperful under the tongue. You don't feel head high, the body relaxers to feel at ease if you see something funny you are sure to laugh that is the side effects I recommend the catalyst to those who are going through illness depression and stress they're very knowledgeable because you have to remember what you are ingesting can cause a reverse reaction to what you're trying to get be knowledgeable about what you're smoking and what you're putting into your body. read more

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I love catalyst but WTF advertise that you don't accept new clients past 9:15pm. I called earlier to check if something I wanted was in stock and nobody mentioned not accepting new clients past 9:15pm it is so quick and easy to mention or even in your voicemail, which I had to call them like 3 times until someone finally answered. Drove all the way from Long Beach to waste my time. WORST CATALYST I HAVE VISITED. read more

Very friendly staff. Even security was nice. The budtender was really helpful. First timers get 20% off.

Pros: -Great price -Good products Cons: - building is hard to find with outside appearance of old ambulance company - Front door guy was rude and comes off duchee read more

This might be the nicest Catalyst I've ever been to. Wow what a beautiful store and selection of cannabis products. The staff and managers are so nice, helpful, and knowledgeable. Special thank you to the manager Sabrina for going above and beyond helping me with my purchase. Came in during an event and got to meet the owner of Plug Play and even got a rare battery for $1. Coming here everytime. Thank you Catalyst El Monte for a wonderful experience. read more

Catalyst - El Monte - Plug Play - Cannabis Dispensaries Near Me - El Monte, California

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I found this place on Weedmaps; they were running a sweet deal. I was looking for Rosin and asked a budtender which one was the best, and got a few other things. Shortly after, my girlfriend and I took like 15 hits each and couldn't feel anything. I figured it was a dud product. I called the next day and spoke to a manager named Anthony; he told me he would make it right. I came in the next day, and because it's such a rare occasion, Anthony understood the inconvenience of the situation. Not only did he hook me up with a better product of equal value, but he also gave me an additional product of their own brand to try. The new Rosin pen he swapped it with is amazing. I'm excited to try theirs as well. As someone who works for a vape hardware company, I definitely know when something's off, and I'm glad they trusted me and took care of me. Overall, amazing service, great products, and they have incredible deals often. Highly recommend! read more

Closest dispensary to me, so by default after moving to El Monte I had to pay them a visit. The building is secured with on site Security. The greeter/receptionist who checks ID's is welcoming and all the staff are very helpful and knowledgeable in cannabis. I go mostly for pre rolls and gummies and they are fairly priced with daily specials that help cut the cost. Have only been a handful of times, but no complaints thus far. Kudos to y'all for keeping it professional and inviting. read more

Customer service has truly gone down here over the years. I have been coming to this dispensary for the better part of 3 years, but lately it seems as tho the employees and security are just..... not liking their work. I don't mind dealing with bad service if the price is good, but last night was the line of dealing with bad service, where I don't even want to come back anymore. I had a budtender lie and sell me what he said was a 100mg edible (tho he and the upped manager I'll deal with in a sec just seemed like they were on something if I'm being honest), didn't give me the chance to look at the product, put it in the bag. Before I left I noticed it was only 10mg. I would've thought a return could be simple. The manager said they "saw the purchase (which I don't know what that means if they implied I tried to steal it)". I asked if they heard their employee when they said how many mg it had, and all they said is they couldn't accept a return (so I mean, they were just giving me bull). I asked for the owner's contact to reach out on the weekday, and that really upset them. As someone was autism, the upscale of asking for an exchange to a manager being rude, sarcastic, and hostile is just uncalled for. I got. I store number, they rudely said to contact the ceo on instagram and "good luck with that", and called security. Furthermore, as someone with autism, I certainly dealt with this place (with the loud music, and being told to remove my earplugs) in regards to an unfriendly environment, but it's just pure hostile now. So you know, I dealt with bad service and terrible environment for the sake of price, but I'm not doing it anymore, hope that $10 edible you lied about and became hostile over was worth losing a customer. read more

Bad customer service employees not well informed and don't care about your loyalty points. Don't waste your tips here

Worst of the worst management in the history of management. 3rd time I've ordered online and they don't have my order. The line is also much shorter for people who walk in versus ordering online. Next time I'll order delivery from Kushagram read more

Large selection of products and reasonable prices. Good assortment of clones! Long line moved quickly.

No point to order online The staff will ignore you and pass 5 other people that came behind you on the regular line. Waste of time to just stand in line anyways and then they still speed through it like it's your fault they have to do their job. read more

BIG SHOUT OUT TO BRANDON!! Man is truly the embodiment of customer service, he was extremely helpful and answered all of my questions. Without exaggeration, this interaction is why i'm going to start coming to this one instead of bellflower! read more

I've been to this place a few times and never had a problem. That changed yesterday when I brought my best friend in to get her some flower for her birthday. I was telling her how great this place is, and was excited to show her all of the selection. We get called to the counter by a youngish brunette woman with pointy nails. She proceeds to be the rudest person I've ever encountered at a dispensary. I ask her what is the best and strongest indica they have. She just stares at me like I'm a jerkoff for a full minute and says, well the low quality stuff is here, while pointing to the bottom of the case. So I say I definitely don't want low quality, and budget is not an issue. She then says well do you want indoor or outdoor? I guess I asked the stupidest question ever when I asked what the difference is. She condescendingly says one is grown inside and one is grown outside. So. Rude. I was gonna buy some diamonds and some edibles too, but she was so clearly not into helping us, that I just bought the flower and left. I asked her name and she said nothing, just stared at me again. Girlfriend, if you don't like your awesome job, please quit because you harshed our happy vibe. You were mean and rude with no reason to be. And if you don't know about what you're selling, please educate yourself. Needless to say, I won't be back to this location and hope she doesn't work at others. Hoping the receipt can identify the epically nasty person behind the counter. Do better. read more

Catalyst - El Monte - Cannabis Dispensaries Near Me - El Monte, California

Service is always the best, this is my go to shop. Wide selection always stocked up with great prices. The team is welcoming and they never fail to get you in and out! read more

Love this place for the selection and various things they offer. Everything is reasonable

This place is busy but I can see why. They have absolutely EVERYTHING you might want. Great selections and there's always something on sale.

Best Cannabis in the game and for cheap! Really recommend this place if your trying to get into smoking. They will recommend you the best for beginners without getting super scary high read more

Last week I came by and I was greeted by front desk people who were very nice and sweet. But the moment you walk through the doors, music is blasting as well as men are screaming and joking around. I couldn't hear a thing from the immature behavior. I was wondering why my partner was so against coming after his first time alone that I decided to go with this time. We're both in our mid-30s and pretty seasoned with weed. But I wanted to know what the bus tenders were most excited about smoking. However, they seemed bothered by me asking for their recommendations. I almost felt like if I didn't know exactly what I wanted, that I was wasting their time. They rushed me through the process while barely answering my questions. I checked in with my partner after and he said that this was exactly why he didn't want to come here anymore. Absolutely no patience...and I'm sad to report that they're my closest dispensary. Very disappointing and unprofessional. read more

love everyone besides peter. peter has messed up my order twice and rushed ppl when it's busy. doesn't seem like he does well under pressure. this is the second time i got peter: when i was next in line i see a customer walk back in and she was irritated and walked up to peter saying he ended up giving her the wrong flower he told her to go to the pick up line. next thing i know peter is calling me forward (i knew i was fucked) i had a big order and had a list of what i was trying to get on my phone and as i was reading the next thing he cut me off saying he can't have me on my phone bc he's trying to take my order and im asking him "huh?" and he's saying how im just scrolling on my phone while he's trying to take my order i looked at him and said that i had written down what i wanted on my phone and im just trying to read it to him and he just changed the topic cut me off and said "what else can i get for u" i was baffled asf. however i chose peace and continued with my order. he told me to just tell him the rest that i needed so he can grab it and we can check out and so i started and he had cut me off telling me okay let me go get that rq then came back because he forgot two of the items, i still had more items i needed so him forgetting what i wanted happened like 4 more times after that. also was trying to tell me they didn't have something and that it was sold out but on the website it said they had it there (at the el monte location) that happened like twice, bro cannot look properly. very hot headed. never happened to me there with the other employees. back to the first time, i showed him and read to him what i wanted, i was getting a cart, and he asked if i wanted resin or a cart. i don't think he heard me properly even tho resin and cart don't sound similar and told me they didn't have that flavor and told me that this other flavor was good and i was down to try it. open my bag and as soon as i saw the packaging i knew peter done f'd up. messed up my order twice and messed up that other customers order too. we for sure can't be the only ones. peter is un-pleasant and next time if i see him there im just gonna walk out im not risking the chances in getting him nor do i want to cause tension or complications by asking to wait for someone else to be available or having someone go ahead of me. read more

They've got a wide selection of items with about a deal every single day of the week. Lots of friendly and very helpful staff.

Shout out to natalie. Thank you for the great service and hospitality, you are amazing thank you... we will definitely be back

I used to go to The Lab and Kush Hub. At the time I thought they were great. Then I went to Catalyst. WOW! Their selection is incredible. Their prices seem much better than the other dispensaries I went to. On top of that, you can place an order online. They gather it for you, and send you an email when it's ready. You can also pay with your debit card. My first visit, I didn't pre-order, and I was overwhelmed by the selection. 2nd and 3rd visits, I've used their pre-order and now they've spoiled me. Upon arrival, you go through the usual ID checkin, but if you pre-order, you're rushed in before the walk-ins. The service of the budtenders is impecable. They're helpful, friendly, and efficient. I couldn't ask for more. Enjoying some of their "Cheetah Piss" flower as I type. Excellent quality product, but then again, I've never had a bad product from them. read more

In all honesty this place is fire I love going here everyone even security are cool AF! but there's this one bud tender I don't know her name but she always has long really really dark fake eyelashes big lips and long nails. she always gives patients attitude and is rude as fuck. I got her once and she was super rude. She talks and acts like her shit don't stink! I wish I would looked or gotten her name. I thought this shop was all about the people but she's all about being rude getting in other's business and not about the people! beside that this place is the best and has the best products in town. read more

If you can go somewhere else I'd recommend it. So many people show up here and the workers are fried and take forever. I always waste at least 20 minutes here. Doesn't matter what time you come. Prices are just decent, nothing great, not a lot of good sales. If you don't mind a 5/10 experience, come here. If not just drive another 5 or 10 minutes to somewhere with decent customer service and you'll save time and money. read more

Super service spot and always stocked with coldfire!! They never fail!! I'm definitely coming back here. They helped me out side much to find the right cart with the right flavor. read more

Love love love this location!! Everyone is always so nice and welcoming and the wait isn't ever too long for me either. Today we were helped by I believe her name was Noemi since that's what is on the receipt but she was so nice and informing. She seemed genuinely interested in our plans for the day and made us feel so welcomed. Keep up the good work girl! read more