They did a good job on the car. They called and procured the required part in a timely manner,…read morefinished the replacement in a slightly longer time than committed which was not too long to be bothered about so its fine. But, for a $1000 bill , I would expect at least a complimentary wash. Car is looking good and runs fine, so am ok.

I backed into the wife's Lexus. It's her baby and this was BAD. Raul at QPB did a special job (I…read morethink, he says normal) and wife is happy again. They do excellent work at a fair price. If I ever have to I'll be back.

My car wouldn't start even though battery was new and also could not shift into neutral. Called…read moreProgressive insurance and requested for towing service. They sent three different towing companies one after the other on the same day, and none was able to tow because, the gear could not be shifted to neutral and did not have tow dollies. Also, there was another stalled car parked right behind my car and hence moving became very challenging. I spent 5 hours and almost gave up. Thought of trying one more time. Finally, insurance sent Orange Towing service, and I explained the difficulty and hours spent waiting for multiple towing services that was unable to tow. They were so kind and arranged to send driver immediately and was able to tow my car. The driver was very friendly, professional, and handled a stressful roadside situation very well. In future, if similar need arises, I will only call Orange Towing service based in Houston. I very strongly recommend everyone to use them.

On 03/15/24, my insurance sent out a call for my stalled vehicle and they chose to take the job,…read morebut because I called twenty minutes later two times. The guy answering the phone got mad because I was reiterating the time. He then send a message to my insurance company to cancel, blocked my number as if I was going to bother him or the company. We just need a tow. I have a 78 year young mom with me and we have been waiting. I saw nothing wrong with calling him and asking of the ETA. He got really mad! Terrible company, Coward Workers or the owners!! I am a woman!!!

Daniel was amazing. Fast response, professional service, and a great attitude. He turned a…read morestressful situation into a much easier one. Thank you, brother. Highly recommend!

After an hour from my initial request for towing, I was called and told the wrecker would be there…read morewithin the hour. An hour later, no one showed up. I called League City Towing back. I was told the wrecker would be there in 45 minutes. Another hour later, I call back and was told the driver was headed my way and would be there in 30 minutes. 45 minutes later still no one. I called back and was told there was another person ahead of me being towed and I would be next! Really! I ended up getting another wrecker to help me. 4 hours waiting is unacceptable.

I have had my truck towed twice by this Company. Marc (now retired) on July 19, 2024, and Anthony…read moreon April 13, 2026. These two (2) guys were both nice, patient, and helpful. The Dispatcher who takes the incoming calls, is very helpful. For those who have had their vehicle towed before, thinks to them self, "What's next?" Then you get a person towing your vehicle in a hurry with an attitude. Bellaire Towing is not like that and will keep you at ease. Their cost is a money saver. I have given this Company's name and phone number to my Family members and Friends.

These guys are great. Not your typical towing company!! The owner is a real stand up guy...read more

Got a flat, and they fixed it fast and cheap. I would definitely recommend them…read more Thanks for the quick cheap fix

Went to this place due to having run over a screw over the weekend and needed to patch my drivers…read moreside front tire. The guys in the front were quick, and straight to the point. I was in and out in less than 15 min and the price was under $20. I recommend this place to anyone who needs a quick tire patch performed. It's a hole in the wall type of business so don't expect a waiting room and coffee like these other bigger tire places have. I trust these guys with my vehicle and appreciated they didn't try to upsell me. 5 stars!

I made an appointment at 8am and dropped of my truck for the check engine light. I was told I…read moreshould hear from someone by noon. I called at 230 since I had not heard from anyone and they told me to give them a few more hours. I call back at 430 since again I had not heard from anyone. I finally spoke to a mechanic around 445 and said they were currently looking at the truck. I don't understand what making an appointment does for dropping off a vehicle if it doesn't get seen till 8 hours later

Stopped by here yesterday after my Jeep rattled weird when I was braking. They quickly took my jeep…read moreout and drove it to check for problems and checked my brake pads and rotors all free of charge. They were so kind, helpful, fast, and fair - a hard combination to find for auto shops these days. Will definitely be back!

I originally stopped by for a free brake inspection, expecting nothing more than an evaluation…read more What I got was something much more valuable: a shop that genuinely seemed determined to earn my business. I'll admit, I probably agreed to have a little more work done than I initially anticipated. But with an upcoming inspection and plans to sell the vehicle, I wanted the peace of mind of knowing everything necessary to pass a basic inspection was taken care of. What impressed me most, however, was the way I was treated. They bent over backwards to make sure I was satisfied, answered my questions, and went above and beyond what I expected from a brake shop. Good work gets you a customer once. Good customer service earns you a customer for the long haul. These guys understood that. I appreciate the effort they made to earn my business and would definitely recommend them to anyone looking for honest, thorough service.

A couple of years ago, I went to get a simple inspection done and after they did a "200 point"…read moreinspection, they failed me because I HAVE to change my tires every 4 years no matter what; even though my tires were fine. For this reason and along with other things they were "finding wrong" with my car, It was my first and last time I went. My car is a Toyota Corolla that I take care of well. Just seemed shady over there, didn't like the vibe.

I'd like to thank service manager John and his team for exceptional service give the large volume…read moreof vehicles coming in and out. The customer service was top notch, uber requested was fast, and overall a very good experience. Recommend this location for service.

Update 17Jul2026: The sales manager, MyLinh Salazar,…read morecontacted me saying that I was a valued customer and had indeed purchased multiple vehicles at this location. Lexus would take care of my windshield replacement. Maybe they do care about their customers? MyLinh promised me that she would let the service department know and I just needed to schedule service with them. Everything would be on my file. Welp, I texted the customer service line to schedule an appointment; the same line I use to schedule vehicle services. Ana couldn't figure out how to schedule and kept deferring. She first told me that they would arrange for a manager to call me; which they did, and I explained the situation. Ana finally said she can schedule my appointment and to find a date/time that works. Once I provided that information, there way a 2-day delay. She told me she needed to talk to her colleague and they'll get back to me as soon as possible. That was June 2nd.. no response via that text line to this date. Skip forward a week or two, I decided to call the service department directly. I explained the situation, gave them MyLinh Salazar's name and that I would like to schedule a complimentary windshield replacement. Easy peasy.. I got in the books and was scheduled for June 10th at 8am. I came in to drop my vehicle off and they set me up with a loaner fairly quickly, with the understanding that they would call me in a few hours when my vehicle was done. I asked them this question specifically and this was the exact response. 4pm rolls around and I'm curious why they haven't called or provided any updates. I never received a text from the service team, which is abnormal, so I called the service line directly. My service provider called me back and told me they were still waiting for the parts. Why did they schedule a windshield replacement appointment and never order a windshield! Wtf?! So I wasted 2 days of them just keeping my car cause they didn't have the parts to do the job. Austin finally confirmed they didn't get everything in until Friday morning, June 12th. My vehicle was not ready until very late Friday, around 5:30-6pm. I opted to pick up my vehicle Saturday, June 13th, 3 full days later. I'm not sure what's going on with this dealership or their service department. It was a really bad experience, on top of a really bad sales experience (see below) the last 2 vehicles. 18May2026: One of the shadiest businesses I've ever worked with. I've purchased 3 vehicles here over the years and each time, the experience gets worse. My first vehicle was about 10 years ago when Sterling McCall Lexus actually cared about giving stellar customer service, but I've seen this mentality decrease over the years.. maybe due to demand but it's completely unacceptable. I bought my 2nd vehicle during covid and had to wait for it to arrive from Japan. The negotiations felt like a "bait and switch" experience, where they say one thing and come out with completely something different on paper. Luckily we read behind the lines and called them out on it before the documents were complete. This last time was a year ago, and it was with Finance. Again, a sought after vehicle. I had a deposit down and thought it was weird they took my deposit and didn't call me with the vehicle of my choice, over a year later. This dealership wouldn't give you your position # on the waitlist. When I absolutely needed a vehicle due to an unexpected accident, they magically came up with something in production that would arrive within a month. I purchased a windshield replacement option and they told me I could be covered for tires and windshield. I have documentation that the small print about the windshield replacement having a restriction of under 6" was never disclosed. That is, until I called and had to use it. No information about taking a photo with a ruler, or size restriction; the whole package was a scam. Anything less than 6" is not a windshield replacement, just a small chip repair through Caltex. Shady business all around, from sales to finance.