We chose this location because I fell in love with a particular ring, and the customer service was…read moreso great we will probably purchase our wedding bands from here! It's totally fine if you know nothing about rings- the associates will walk you through the ENTIRE engagement ring process. They'll teach you about the importance of cut, carat, clarity, color and most of all COST. They also have lab grown diamonds which are a great economical and ethical choice if you're looking for a diamond you can feel good about.

Truly unbelievable--I STILL don't have my ring back! Checked in and was told it would take until…read moreAugust 7th, which means they had the ring for MONTHS. Sent a follow up email to the manager to see what was going on after, shocker, August 7th came and went without hearing anything. Why the customer had to be the one to initiate that conversation, I will never know. Finally called to follow up after zero response to my email, and was told it was at the showroom. We'll see if they actually have it back in good condition for me this time, since the last time they sent it back in pieces after being unable to make the repair. So, to recap: engaged November 2023, needed repairs and was without the ring for weeks in June/July 2024, ring broken this last time since February 2025, so OVER 6 MONTHS out of 21 without it, including not having it for my WEDDING in March of 2025. DO NOT PASS GO, DO NOT COLLECT $200, AVOID THIS COMPANY.

I remember purchasing my first Gorjana item back in 2019. It was a pair of earrings that a friend…read morerecommended to me because she knew I liked gold dainty jewelry. I remember when I bought them I was really impressed by their lifetime warranty policy (if any pieces break they'll replace them) and so grateful that even years later they still uphold this. Fast forward to today, 2025 I'd recently had a necklace break unexpectedly that I'd gotten for my birthday last year. I stopped into the DC Gorjana location to see if they'd be able to assist. The associate honored the lifetime warranty and made the process quick and easy for me to find a replacement. Gorjana not only has beautiful rings, bracelets, earrings & necklaces at great price points. They also have wonderful customer service and it's what has kept me coming back year after year. With other 10 different jewelry pieces I will continue to be a customer of theirs and recommend to others.

The sales associates here were SO helpful with an exchange I needed to make under the "lifetime…read morewarranty" policy -- one of my favorite bracelets broke (that admittedly, I wear the hell out of, so not a flaw of the product!) on vacation and I was not sure they would honor the exchange since it snapped off while I was wearing it, but they were FABULOUS. I was in and out in under 5 minutes, they happily switched out the product for me. I will be a customer of Gorjana for a long time!!

I purchased this pair of gold earrings for a very special day. The shipment arrived earlier than…read moreexpected. Lovely packaging, and above all, the earrings looked amazing on me. Everyone completed them throughout the day. Amazing product! Thank you so much!

From the owner: We only use superior quality diamonds and fine metals. Our respect for the environment, nature, and…read morehumanity translates into the ethical efforts and practices we live by. Our artisans ethically source conflict-free diamonds and recycled precious metals. FREE shipping with 4-5 day USPS First class mail. FREE returns and exchanges within 30 days from the date of delivery.

I brought my Breitling chronograph to market Street Diamonds after a scuba diving adventure in Maui…read more(300Ms or not, regardless to say I did not dive with it again) and the professionals did an incredible job of bringing it back to life, including modernizing and polishing. Dino and your Master craftsman, thank you so much! Alexander H.

Market Street Diamonds was recommended to me by another local jewelry shop (Shelter, in NE) for a…read morering repair that they could not do because they didn't make the ring. Trusting Shelter's recommendation, I went to Market Street Diamonds and was immediately impressed with their service, quality of their pieces, and attention to detail. The repair took a few weeks longer than the very fast turnaround they predicted -- one week -- which was still an appropriate timeline. When I received my ring I could not tell a difference between the existing diamonds and the one they added, and same for the broken prong. Would absolutely visit again for a purchase, a design, or a repair. Thanks, Market Street!

Almost went to a competitor and so glad I didn't. I love that they used single use needles which…read moreallows precision and ease of pleasure. I was lucky enough to get Dom and he was phenomenal. It wasn't painful as I thought. He said breathe, applying a little pressure, push push, and breathe out. It was that easy. I settled on a Tragus and Flat Helix. I absolutely love them. I'm praying no infection with constant cleaning (2x a day) and great healing. The girls up-front were phenomenal. They were all positive and reassuring. They took their time with me, answered all questions, including showing me options with position on the ear. I valued the time including their positive energy.

Clean, nice, quick. I wish there were more jewelry options that were not in gold wash, but other…read morethan that, had a good experience. Piercing went great and healing is going really well. I'll go back.

On a stroll through Cady's Alley in Georgetown, we ended up inside Jewelers' Werk Galerie. From…read moreoutside this tiny store there is barely a hint of the dazzling treasures you will find inside. All of the extraordinary pieces of wearable art on offer here are stored in drawers. Opening each one means finding a slew of surprises from bracelets to earrings to necklaces and rings. The pieces range from whimsical to architectural. My friend and I couldn't stop gasping and saying to one another, "Look at THIS!" From lucite to rubber, silver, plastic and even flower petals, extraordinary pieces are crafted from rather ordinary materials. The results? Stunning! If ever you've sought an inimitable gift for someone special be it your mother, finacee, sister or wife, this is where you ought to be shopping. Never in one place have I seen so many exceptional and beautiful creations.

This store is the most consistently innovative jewelry store in all of the metropolitan area since…read moreit's opening. The jewelry is outstandingly varied and is priced from very high to very affordable. Do not forget to look in all the drawers -- great fun and full of treasures. The staff is fully knowledgeable about the jewelry and the jewelers. One staffer even helped me to find galleries that carried an artist I was looking for but they no longer carried. I cannot say enough about the jewelry, the staff, and the store. Gayle Monkkonen

This was my second time visiting The Phoenix. Very cute shop with a unique inventory. I was able to…read morefind a cute gift for my brother. I do agree with other reviews, the employees watch you as a hawk, but I just ignore them. The cashier was very nice and even offered to pack the gift, free of charge! I will the wrapping paper would have been Christmas colors instead of a bright yellow. Most items are on the expensive side. Still, I'll be returning... probably for Mother's Day.

Came to this shop twice in the past 6 months. Cute stuff but the trailing the employees do from…read moreroom to room while you browse is insane. This is for 2 reasons. Number 1 the trailing is just weird. Number 2 while they are trailing you from room to room they never ask can i help you so its just hawk eyes which is awkward. I can only assume theft must be insane here. The 1st time this happened i just left cause clearly if you think i need to be trailed I'm not the customer for you. Today i gave it one more shot really hoping i can browse in peace but NOPE same thing. While I was in the store i read yelp reviews and im glad im not alone apparently this is their deal. I just cant shop with an employee following me from room to room watching my every move. I get theft in dc is crazy but it just makes for an unpleasant atmosphere. Also i was the ONLY one in the store lol so imagine how strange that was. Anyways do they have cute things? Yes. But for a in person browsing experience id say Pass. Super unfortunate none of the employees were rude by any means but the trailing is more than bizarre. Glad i wasn't alone in the feeling. Id actually rather them say we hold bags at the desk while our clients browse if they are that nervous rather than what the current model is. Let people browse in peace PLEASE!!! I let the girls know at the front desk how strange it was and they apologized but i mean i can only assume management asks them to do this which is truly unfortunate. Get yourself some cameras, take our bags if you must but please don't hover over me!! If you are ok with being followed absolutely check this shop out. Its on the pricey side a bit but really unique items.

After my initial 1-star review in Dec 2025, a few emails have been exchanged, and my problem has…read morebeen solved to my satisfaction. Thank you. It shipped back to me in the same overstated, bulky box. I'd be happier to see the size reduced by 3/4 to better our environment.

I'm really disappointed with our experience here…read more When we first walked in, we were greeted and initially assisted without any issues. However, once we sat down, things completely shifted. Our sales associate brought out two sets of ring options -- and then essentially disappeared. There was no walkthrough of metal options for men's or women's bands, no explanation of customization choices, and no guidance at all. We were just handed rings and left to figure it out ourselves. I kept having to ask, "Do you have more? Are there more options? Can I see more please?" It felt like pulling teeth just to see additional selections. At times, it genuinely felt like he was reluctant to show us more -- almost as if he just wanted to rush the process, get the order submitted, and move on. That's how it came across. What made it worse was noticing other couples being shown a much wider selection and having options thoroughly explained by their sales associates. They were being engaged with, educated, and guided through the process. We weren't even told additional options were available unless we specifically asked. The overall experience felt very cold and hands-off. I will say another associate kindly checked in on us and asked if we needed anything, which we appreciated -- and honestly, looking back, I wish we had accepted the help. But we wanted to give our assigned SA the opportunity to do his job. On top of that, everything had to be processed online, as they don't take payments in-store. We went ahead and placed our orders, but three hours later, we were still bothered by how disengaged and transactional the experience felt -- so we canceled. I'd rather spend my money somewhere that values customer experience, especially for something as meaningful as wedding rings. It's unfortunate because James Allen was always on my shortlist for wedding jewelry. After this experience -- and seeing similar reviews -- I won't be returning. I just hope the refund process is handled promptly.

This was the only Pandora in the area to have the promise ring that I wanted in my size. I ordered…read moreonline and picked it up from the store. It was a nice and easy quick process. If the location wasn't too far from where I live, I would probably go back.

This is my first time in a Pandora store period. Sure, I've heard of them but never went in one…read moreuntil now. I was trying to think of something to get my mom for for her milestone birthday (yes, all birthdays are milestones but you know what I mean). My sister got her theatre tickets, a day at the spa, dinner and a cruise. I guess she's trying to prove that she's the good one [insert eye roll]. Anyway, it didn't take long before Pandora popped into my mind. This location is not too far from my job so I went on a Friday after work. It was it was empty except for one other customer and then all of a sudden, it got crowded (the employees called it the Friday evening rush). Salesperson Shahgol assisted me and I think she did a great job. I was interested in getting a bracelet with a charm that had my mom's birthstone. She showed me an already created set called the Elegance Collection. I thought it was perfect and the additional birthstone charm when well with it. As luck would have it, there was a promotion in the store--if your purchase is at least $125 dollars, you get a free ring (value up to $65). Since my purchase was double, I got two rings. Shahgol said that I could give my mom the other ring. Umm, no--the bracelet is for mom, the rings are for me! I can't believe that it took me this long to go into Pandora. I think you could fine just about anything in here in terms of jewelry. The customer service was great. I'm already looking forward to my next visit to Pandora.

Kendra Scott has such beautiful stuff. Their stores are all laid out well and this one is no…read moreexception. The staff were all helpful and there was so much to choose from. They helped in answering questions and I'd definitely shop at this location again when I'm Washington.

For a busy Saturday morning the staff greeted and helped everyone that walked in. I initially went…read morein for 1 birthday gift and left with way more. Hat's off to the manager and the associate for being so awesome.