Horrible inexperienced customer service!…read more Went in to simply send a wire transfer, and was turned away because "we only have one personal banker and they have an appointment in 15 min". Knowing from a previous wire that it only takes 5-10 minutes tops, I was extremely disappointed and upset considering the urgency. I asked to speak to their branch manager and got the run around.. I was almost ready to close my checking/savings on the spot! Never going there again...

this Wells Fargo branch is the best one I have been to so far. the staff is very friendly and…read morewilling to go the extra mile to help customers. I went to this bank a lot because I would have to deposit my pay roll check (before I signed up for a direct deposit), and the staff always made my money available to me the same day rather than having to wait a full business day for it to process. I have spoken to many of the workers at this branch, and have never been disappointed with the customer service. it's a smaller branch, not actually a full building set up. it's noticeable how close all of the workers are with one another, which is just another welcoming perk to this branch. although I do not go to this branch nearly as often, I will always come here if I need assistance!

I opened an account because this bank is closest to home…read more They charge for everything - accounts, services. When I tried to pay my first bill online, the system told me that because of "transaction limits" they would pay by check (to American Express). I tried to call customer service to find out what that means. They could not explain except to say that they're different for everyone (BTW, customer service is only open on weekdays during business hours). There have been other issues during the mere two weeks I had this account, so I closed it. The service level to cost ratio isn't good enough. Then, the branch manager in San Pablo would not waive the $25 fee they charge for closing accounts of less than 6 months duration. Also, they keep the door locked. You have to ring a buzzer to be allowed in. I'll stay with Redwood Credit Union. It's not very close to home but every service is perfect. No fee for accounts, every bill paid electronically, reimbursed fees for using other banks ATMs.

I am unsure as to why service isn't a goal for some organizations esp banking. I had a recent…read morenegative experience with the assistant manager at this location in which I had to demand service from higher management. I was then serviced by branch manager Ms. Carol (can't remember her last name), in which I was thoroughly explained how to rectify my situation. She was very thoughtful, patient and nurturing of my needs. I will be sure to request her services whenever I visit this location!

I wish i had 0 starts to rate them. The one employee was already roaming free and didn't assist me…read morebut she got in every person who was there after me. I guess they need to learn how to provide better customer service.

I went to this bank for help with a check fraud scam and they provided no assistance and told me to…read morestop coming as it would cause unnecessary stress because they wouldn't help me in the end. They turned me down through call and when I went in person and did not offer and help or solutions.

High-handed and dismissive with their customers. Chase has a complaint process that is intended…read moreonly for obstruction and delay, not to resolve or address complaints.

Sonia & Alina are the golden standard of customer service. Fast initiative to check in with what I…read moreneeded as a fresh customer and made sure I felt comfortable. They assisted amazingly with making sure I got to talk to someone with bank processes and even got me with a sit down member 15 minutes in while the next available appointment was in 3 hours! All questions were explained and very patient people. Couldn't have asked for anything more and super grateful for the quality.

Let's not talk about bank fees or the rules and regulations. They all have them and they all…read morestink. But they're there for a reason (sometimes government mandated) and sometimes the fees can be skirted around. Free checking is not an endangered species. What I like about my branch of Mechanics Bank is that they are customer service oriented. Yeah, the lines get a little long, but that's because of all the customers standing in them. Lots of customers translates into people who would rather not do business with big banks and do business where you get to talk to someone and not get charged for it. I moved a checking account over to Mechanics from Chase. I should have a long time ago, but I was lazy and that's all there is to that. Turns out that if you ask Chase for a Recipient Payee account, they want to see Conservatorship papers and if the Conservatorship doesn't include an estate, well, you're chopped liver! Mechanics Bank was so simple to work with. A letter from Social Security, identification staples (drivers license, SS#) and viola! A new checking account with the right vesting and no headaches. The checking is free with direct deposit, too. Sweet!

This is a fine bank. My dad banked here, I had my mom's estate account here, and my husband banks…read morehere as well. My main issue is that they are no longer open on weekends. They never announced it. I found out that it's been over a year. On the last Saturday that we showed up, three other cars arrived expecting to do business. No good Mechanics. It also doesn't help that you aren't open late nor do you open early. We're working people with a tax refund check and you need two signatures. It's not fair that you treat us like this. This is so off putting. And please tell your customers about not having Saturday hours. That many people should not have shown up to do business and find you closed. And also, correct this online, because everything I read said that you were open. If you don't have Saturday hours, people need to know!

I have been here many times and had mixed experiences more positive than negative. But I came in…read moreafter my mom passed and they had a traveling banker named Sara Barrow who was amazing. At one of the worst times in my life she was very helpful and made the experience not as bad as I feared it would be. She went above and beyond to help me resolve all the banking issues related to my mom. I came back a week later and she helped me again and once again provided excellent service. She is definitely an asset to Wells Fargo Bank and wish she was a permanent employee at this branch

Nineteen people in line inside the branch and only two tellers working at a glacial pace…read more They have the nerve to post a sign proclaiming Wells Fargo as being #1 in customer service three years in a row. If the manager of this branch is aware of these ratings and is doing nothing to improve customer service, that's all you need to know.

Great branch! Close to home, open Saturday. Needed to get…read moreJapanese Yen currency, they ordered it and I had it in ONE DAY!! Wow- great service! (For security I had to go to the branch to pick it up, and count it.) The process was easy too. I got a great rate, better than Credit/debit card rates I had looked up. And I left the branch WITH a smile and the address of a wonderful Ramen noodle place in Tokyo! Thanks WF.

I came in for an appointment with Fermin and he did a wonderful job. This is the third appointment…read moreI have had with him and he always does a great job, very thorough and pays attention to details. I have had appointments with other bankers and now will only set my appointments with Fermin. He is definitely an asset to this branch.

This branch has horrible customer service and the managers are not properly trained. I had a…read morehorrible experience with K. Meza a manager with limited amount of knowledge. I wonder how she became a manager without good customer service skills or knowing how to problem solve. Please save yourselves frustration and visit another branch.

Worst bank The manager was rude and only one person helping…read morebut they don't really help

I gave three star because, the bank is very understaffed. Customer also bank tellers. as of that…read moreeverybody is very nice and professional. one other thing you have So call security guard playing with there Cell not doing there job, I'm assuming they job is to keep their Eyes if something go's Wrong to keep every body safe. If I am wrong then I could do their job. Sorry but it true.

Customer service here is THE best!! The bank tellers are very attentive & welcoming. My…read moretransactions, questions or any issues are always handled with patience. Highly recommend!!

I went into this establishment over the weekday and I experienced a horrible situation where I saw…read moreone of the tellers, Middle Aged being extremely rude to a costumer. She was yelling to the point where people started noticing and felling uneasy. The customer was trying to be nice and patient but she did not seem to care. This is not the first time that I have seen this type of situation coming from this woman. There is some action that needs to be taken!! I tried to give this place a chance because there are other tells that are very helpful and nice but after I experienced this last situation I don't think I'm coming back

After trying contact Citi Bank and speaking with several people and given different phone numbers,…read moregetting transferred, misdirected, numbers with only recordings, I have absolutely NOTHING positive to say about this financial institution. Even after explaining my situation with the last person that I spoke with, he provided me with a number that he claimed was sure to help me, only to call the number with no avail but another recording. So extremely unprofessional.