Always kind with service and especially personal touches and banker meetings. Great experience.read more

The branch is one of the newer ones in the Tri-City area and is nice and well maintained. Staff are…read moregenerally friendly and really helpful and you're lucky if you get in with no wait. Best to book appointments ahead of time as a general rule for most branches.

I usually do not go inside the branch, I do all my banking online. But needed large cash so I went…read morein to this branch. The teller Adriana assisted me and she is spectacular! Genuine, helpful and very friendly! Completed my request efficiently. This lady deserves a raise, Wells Fargo!

Wells Fargo -- Dyer St branch (30925 Dyer St) Terrible…read morecustomer service. I waited over 30-45 minutes while staff ignored me before anyone asked if I had an appointment. I was trying to complete an urgent wire transfer -- completely unprofessional and disrespectful. I'm seriously considering closing all five of my accounts. Not acceptable.

never EVER, i mean EVER go to this Bank of America. I was in the line for 40 minutes just to…read moredeposit for a business. They only had 2 bank tellers that were open, and one guy who seems like the manager that was walking around. He could've at least helped the other two to pick up the pace of the line or had another worker help. Will NEVER go back to this place.

Never thought I would write a review for a bank but I had exceptional service here and want to…read morehighlight that. Ran into a financial documentation problem that couldn't be resolved by going to another BofA (twice) and after contacting their national customer service hotline (twice). The hotline referred me to to this branch and now I see why. The bank manager, Mr. Doan, provided the highest level of service even though we no longer banked with BofA. Because of him I almost wanted to open another account with BofA. However my experience with them has not been consistent with Mr. Doan's level of excellence. He's a rarity when it comes to customer service, most people I've worked with both professionally and experienced personally tend to pass the buck and make it someone's else's problem, reinforcing a doom loop. And oh yeah. Right before he volunteered to speak with me I saw him deal with a particularly difficult customer and he handled it beautifully. Man deserves all the laurels.

Very rude staff. Lazy manager who never responds to phone calls or emails. The ATM is always down…read moreand if you go inside and complain the staff Will mock you. This place absolutely sucks

They never count cash deposit in front of you neither do they confirm the amount that you are…read moredepositing so whatever you tell them that's it. As bankers they should be transparent when handling cash regardless of what the customer says

Steer clear of this branch there is a bank teller lady there that always has an attitude. She's…read morealways acting snarky and rude. Gives me sad divorced mid life crises cat lady vibes. I have been a member with Fremont bank for 20+ years with more than 100k+ in the account. Spoke with the manager who helped absolutely zero. Never go here.

Working with Fremont Bank on the purchase of a new car they were very helpful despite the fact they…read morehad to place a hold on my money that I had transferred from one account to another, Reshmi Deo greatly assisted on Maneuvering through the red tape to allow me to process my payment to the dealer. Thank you

Geoffrey Hernandez was amazing! He was very personable, courteous and professional! He is my HERO!…read moreHe made sure my request to change my second name was done! We need more Geoffrey in the bank industry! Keep up the good work!

I went to this location for banking assistance and the associate who helped me went above and…read morebeyond. Even though it didn't seem like she would be able to help me after a few calls, she found a way to help! I forgot the name of the associate, but I will not forget the great customer service she provided!

This is a Convenient Location 1800 Decoto Rd in Union City Ca. I visit often and make simple…read moretransactions and my last visit I was helped by Srabony Islam and I experienced a very Positive and Professional interaction. I was thanked for being a Citibank Customer Srabony mentioned me by name and thanked me for my 18 years of banking with Citibank. I needed two New $50 bills for gifts and some walking around money. The transaction was seamless, Professional and Positive. Srabony treated me like a Valued Customer and I felt part of the Citibank Family. Thank You for Reading. Reviews help Consumers.

so terrible and so rude, the representative unable to answer my questions on the phone, she…read moredropped my call. I called back this branch 3 times, each call over 10 rings, no one bother to pick up my calls. I don't have bank account with Citibank however I canceled my Citibank credit card effective today 9/23/25.

Terrible service I walked in to made my car loan payment,…read moreteller toke my check and gave me a receipt for that payment. Two weeks later I received a notice that chase said I didn't pay and charged me late fees too. Even though they already cashed my check. I went to this location where normally do my payments for a year.i talked to the teller who helped me 2 weeks before I received the letter. Pay at the bank ( location) they messed me up . Now I do payments over the phone they still messed up ..sent me letter stating I didn't pay ( the agent I talked to make my payment) After 2 weeks investigation they admitted this agent mistyped 1 digit that is the reason why payment didn't go thru . But they asking me to do the late fees for the mistake they made ( It was an Indian male agent who helped me that day over the phone ). So why i have to pay late fees for his mistake ... Terrible service Terrible bank ... Stay away from this bank 1 mistake to another ...nasty Zero star no star review for chase

Veronica Palmer is a true gem/best teller of Chase! Keep her and value her at all costs. As well as…read morethe man next to her. They are very patient and polite and they helped me with a trouble I had given them it took a lot of time but they went above and beyond! Best branch in Fremont/Newark!

Most attentive and well mannered people best bank experience even given that it's inside a grocery…read morestore

They can't count. They will take your money and pretend they didn't. All cashiers and managers are…read moreinvolved.

We needed to get some stuff done in person at Chase so my wife and I came in looking for a personal…read morebanker. We sat and waited on the sofa typically placed inside the bank. While we waited, I saw one of the two personal banker finishing a transaction with a client. I was excited but....she walked toward the back of the bank and disappeared? Was it her break time or are we just invisible? We had to tell a teller after some time to get her to come back and do her job during work hours? Rita was her name because when she finally sat, we saw her name plaque right in front so this ain't first week for her. Oddly, while she was working on our transactions she started talking to another customer who called over the phone and helped them instead of us. We were appalled and looked at each other with our eyes wide open. Is this lady a 1800 help desk person? Why wouldn't she just tell the other person to be on hold as she finishes with our transaction first? Is this discrimination? Or was she just that behind and clueless? The two transactions took over 50 minutes to complete. No wonder we need ai and transactions that don't need people like this. She's incompetent and completely useless. People like her needs to go to school/training/learn the basics and not a job. We told her our dismay after the transactions were completed and guess what she said to us? No, not a sorry but an..."oh". Yea, my toddler does this. Avoid dealing with her when you come here at all cost. You've been warned!

Typically, I don't like to write negative reviews... but I feel so frustrated that I'm compelled to…read moreshare my experience. Per the Chase website and the rep I spoke with on the phone, all you need to change your name is the actual document (marriage cert) and the new gov issued ID. I went into the branch and the 2 individuals I spoke with told me to come back another day because all the bankers were busy and because I did not have my old ID. Who do you think you are Chase bankers?? I have my new gov issued drivers license, marriage cert AND my passport. Why would I need my old ID?? Additionally, why did I waste my time coming all the way down in person to be turned away?? This branch seems to be running with their own set of rules... or maybe they were discriminating against me in some way. Who knows?! All I know is that I won't be returning to this location and I do want to warn others about the incompetency I experienced here. I've been a customer with Chase for over 16 years and the service here is very unsettling.