Went in to get my son shoes and got home went to a party and my son ended up falling hard on…read morecement, he said Dad I think one shoe is bigger I check and sure thing one was bigger then other same size but one was youth and the other regular

Beyond rude ! arrived at 8:50pm and they locked the door and said they were closed , when the sign…read moreon the door states they close at 9 pm ! Security and cashier began to laugh at me while i knocked and asked if i can come in. So sad do better

Love shopping here and the people who assist! Good looking…read moreKate Spade purse Cannot say enough good things!

Really enjoyed browsing here on a hot 99 degree day yesterday, while conversing with a good friend…read moreup north. So many good brands at 50% of or more from the retail prices at Nordstrom. The clearance racks are 70% off! Found a cashmere sweater for only $20 in a gorgeous burgundy color. Didn't buy it because it was too hot for me to think about buying a sweater no matter the bargain, but I did buy a cute green beaded bracelet and a pair of long dangly earrings with clear spherical and oblong beads for a total cost of $19 . The staff were kind and helpful--one gave me the bathroom code when I needed it, and another helped me sign up for the reward program and pay for my purchases. I think I'll have to go check out the Nordstrom rack in my area sometime, because there are good deals, for shoes too!

Great selection and staff is really friendly but the communication line between phone and pickup is…read morevery disorganized. They said they would hold a shoe but then we arrived for pickup and it was no where to be found. I would recommend but only because I like the product.

2 stars but only because the manager Eddie is so helpful. Can't say the same for the rest of his…read morecrew especially Noemi. I called with an issue and Eddie the manager was absolutely helpful with instructions. I completed what Eddie said to do but unfortunately ran into Noemi instead. Didn't appreciate her tone when I asked for Eddie, then got absolutely 0 help from her when I followed the instructions of the manager. I'll be talking to Eddie soon to get this resolved and hopefully the evening team gets better.

Worse customer service Manager Jennifer wow the attidue…read morebecause I asked for multiple shoe size... hmmm maybe consider a different customer service is not for you. Shoe place do better. I know now never come to riverside. Spent alot too. Wow never again. Jennifer don't come to work please when ur pissed off and you look like a disheveled mess.

Excellent customer service from the whole staff. This was my 10th or 11th store with my picky-ass…read moreson and I was over it to say the least. Kevin was very patient and friendly. Made our shopping experience much better. Got little man fresh in some black and red Jordan's. Thank you guys for treating us right!

Bought a pair of shoes for my husband and when I got them out of the box at home both shoes were…read moreused and dirty on the bottom. Called the store twice to speak with manager and both times was told she just left. If you buy from them I would suggest you fully inspect shoes to make sure they are used returns.

Came by to do an exchange and the staff were awesome. Super helpful and made the exchange quickly…read moreand efficiently. This location had a bigger selection, too, than the one I went by in Chino. I'm impressed with their selection of adult men's shoes. Didn't really check out the other side of the store, but I was in a bit of a rush. Their exchange policy was great; even with a buy one get one half off promo, the exchange even gave me a few dollars back. The exchange had 90 days to be done, so, I appreciated their flexibility. Shopping here was convenient and accommodating.

I don't even know where to begin when it comes to this store. Firstly, the layout is always clean…read more It's always nice to walk into a store and easily identify what I'm in search of. I'm a regular there, so I've interacted with most of everyone at that location. I'd like to give a big thank you to Matthew and Jayden. Natalie as well. If customer service and product knowledge had a degree, they would all be metaphysical doctors in that realm. I've been to other locations that give united colors of Benetton energy, and thats cool and all, but generally when I come to 5.11 I'm on a mission for a particular item or nothing in particular at all. I just want to spend money and have someone not talk me out of it. 5.11 Riverside is that full send it button. Very happy to call it my home store, and always a pleasure to interact with the dedicated staff. Much love to the team. If you are in search of durable products, tactical gear, resonating customer service, swing by 5.11 in Riverside. Disclaimer: These are my personal opinions only, not professional advice. I am not endorsing, paid by, or sponsored by any business. Always verify current details (hours, menu, safety, etc.) before visiting. mikeabarrios@gmail.com

It was my first time in the store and Tim was a big help, answering all the questions I had and…read moremaking really good suggestions for additional gear I could purchase. I needed a good pair of boots, and Tim was patient while I tried on like a hundred different pairs to find the right ones. I only got the boots this time, but I notice all their other products seem like good quality, especially the shirts. I will definitely be back, and will ask for Tim every time!

Braedon's the man. Gentlemen cool vibes and a big help. Got good quality shoes for an excellent…read moreprice. That young man deserves a raise

Trying to get customer service at this store is darn near impossible. I've been to a lot of other…read morebig fives, they all had great customer service, this one is the exception unfortunately.

BEST PRICES,BEST CUSTOMER SERVICE, and the BEST BOOT STORE AROUND! Met rich today not only did he…read moretreat me right he showed me the right boots for me with the right prices, I'll definitely be coming back and making the drive to come here, I'll definitely be letting my friends and family know as well to stop by, I appreciate you guys so much and your service, if you guys where looking for boots to buy and from where you need to stop here

We went here yesterday and the costumer service was amazing, Rex the dog was so cute and we left…read morewith two pairs of boots for the price of one pair at a big brand store. This will definitely be the place we come too and recommend