It was my first time in the store and Tim was a big help, answering all the questions I had and making really good suggestions for additional gear I could purchase. I needed a good pair of boots, and Tim was patient while I tried on like a hundred different pairs to find the right ones. I only got the boots this time, but I notice all their other products seem like good quality, especially the shirts. I will definitely be back, and will ask for Tim every time! read more

Not my local 5.11 but will make the drive for the selection and service! I was acknowledged and offered assistance pretty quickly and when I didn't know what I needed, Tim helped with suggestions and I purchased much of what he showed me. I can appreciate that he never pressured me and took the time to really listen to what my needs were. Thanks for your professionalism and willingness to go above and beyond! read more

Excellent shopping experience. I had to buy multiple items related to EMS and Jayden was professional, kind and hardworking throughout my visit. When trying to order a special size in pants she was persistent in looking for a solution. Thank you! read more

Marrex has WONDERFUL customer service talents!! Top notch service, super polite and friendly. We ended up buying MORE items because of his great personality. He gave lots of information of all the clothing and accessories. We will be back to buy more because of his great customer service read more

The customer service was very good. I had several questions, and they were glad to assist. I will certainly return there.

For all your tactical needs from clothes, shoes and the best gear out there but it does come with a price but that being said your paying for quality and will last years you can put everything to the test and all of it will handle anything and everything you can throw at it!!! read more

Great place to find 5.11 tactical gear. The store is located in a great area, kept very clean, the people working provided excellent customer service and they offer a good selection of items. read more

5.11 Tactical - Outdoor Gear Near Me - Riverside, California

google shows 2 ads for a Casio watch listed on and directly tied to 511tactical for 255$ not only is it not on sale but customer service would not honor the price and tried to say that it must be google fault which is not true, why would google know or advertise for free a site that did not request it, service rep Angel was not helpful at all and seemed to shift responsibility for this issue you have Lost a customer for life. read more

Boyfriend was in search for EMT boots and came across 5.11 upon his search. We wanted to try some boots on before purchasing just because of sizing. You know how that goes. Waze brought us to no where. Google map brought up to a shopping center facing towards the freeway and with the building parallel to it. Very awkward set up California! Very. Couldn't tell if the parking lot went one way or the other because of how the entrance veered incoming traffic one way and out the other. But based upon straight parking, it goes both ways?? I don't know. Anyways. We were greeted immediately and found what we needed. This store has a lot of merchandise for your combat needs from running up a mountain, jumping over fences, something to carry your tactical needs, and stat enhancing boots. Donato was very friendly and helped us find the correct sizing for my bf's feet. Now he can safely save people's lives with +10 speed, +10 confident, +2 defense boots. read more

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Not sure what's going on here..... businesses on either side of this business didn't seem to have any power issues. Too bad, I was ready to spend some $$$$$! read more

So 5.11 Tactical says on its website that any item purchased online on their website can be returned at any of their actual stores. Not true. Stopped by this location to return items and immediately the employee started telling me that some items couldn't be returned at the store because they don't carry them in their store. And then she informs me that they'll only give me store credit because of COVID-19. I asked her if she could show me that store policy and she said she couldn't. Nothing on the 5.11 website has this information. How hard would it be to update the website. I own tons of 5.11 items. I think I'm done. Tons of better companies out there. So I called 5.11 customer service and the rep by the name of Mya said, oh I don't know why they told you that you couldn't return items there. They're wrong. She asked me to go inside so she could talk to the employee. The employee grabs my phone and puts it up to her ear! REALLY! I thought we were in a pandemic. So Mya speaks to employee and now says she's right. We don't want to have employees transferring money to customers. But your employee just touched my phone and placed it to her ear. So I asked Mya why any of this information hasn't been posted on their website or store fronts and she said they would use this as a training tool and take it into consideration. Right! read more

The Bakersfield store is located just South of the Mall and West of Reading Theater. If you rely solely on Google maps, you will miss the actual parking lot by about 150 yards. Facility boasts two dressing rooms and (shocking) a patron rest room (!) and a HUGE INVENTORY of...e-v-e-r-y-t-h-i-n-g 511. This is a REGIONAL STORE, which ships mail orders throughout Central California. Shoes, boots, accessories, packs & pouches, and mens/womens SHIRTS, JEANS, TACTICAL WEAR, JACKETS, COATS & MORE. You do NOT have to be in law enforcement to enjoy legendary 511 quality. NOTE: NO "EMS" PRODUCTS SOLD HERE--our local market will not support same. BUT, you could order online in a couple of different sizes and then PICK UP with benefit of trying on which size worked best. Juan R. and Juliet C. are thoroughly knowledgeable as to all colors, sizes, features, etc. Good staff selling good stuff makes for a pleasing experience. I went the day after Labor day and benefited from 20% off EVERYTHING + "close outs" which sometimes produced 85% total discounting from original price. Because it's a regional store, CLOSE OUTS will usually be available, with the typical, "sizes vary, first come..." Clean, well-lit, stocked to the max, I had both a pleasing and money saving experience. Recommended. read more

I was immediately greeted upon entry, they had everything I needed in stock and the store was very clean and organized.

Stopped in for the Family and Friends Event. I had such great service and assistance. I was helped on a couple of occasions prior. Sales Rep, Donato was exceptional. He went above and beyond. Provided several options. The location did not have what I wanted in stock. I went through the process for in store pick up. Great Service. read more

So I wake up check 5.11's Instagram and see that I got ripped off by your store for 59.80. Your salesman said that nothing was on sale except for the stuff outside under the tent, I found this strange for it being Memorial Day weekend, also Im a disabled combat Veteran. I will be coming back with my receipt and clothing. I expect this refund to be honored, I dont like being to. 5/21/2019 So I called yesterday and was going to retract the review this morning because of the mistake in sale criteria but wow, customer service at this store again is terrible, 5.11 employee sending some great responses. read more

Excellent product, amazing store, and even better employees. They know their product and they know their community.

Excellent company. Excellent store front. And excellent customer service. I have shopped here multiple times. The staff is very friendly and helpful. They let customers special order items from their website to try on in store. This cuts out the inconvenience of online returns. Overall, very pleased. read more

5.11 Tactical - Great deals - Outdoor Gear Near Me - Riverside, California

Rude costumers service. Better off at Upland 5.11 tactical store location. They have 5x more selections and sizes. Dont bother the one in Riverside, they dont greet you and directly give you a time frame of 10mins to shop. read more

If you need REAL "tactical" gear, don't go here. If you're a hipster going for the Tacticool look, and have money to burn, this is your place. First of all, it wasn't too long ago that the 5.11 brand meant cheap junk that might get a rookie by for a few months until you could save up to buy Safariland or Bianchi. Their quality has gotten somewhat better, but apparently somebody in marketing decided raising prices to Safariland levels would magically raise the quality. That is not the way it happens. As for the "tactical" clothing, um, no. While most of it the quality is good, the prices are crazy high for ITS INTENDED PURPOSE. Do you really want to subject a $90 shirt to vomit and blood and Lord Knows What? Do you want to crawl around on concrete or hug stucco walls in that shirt? I got news for you, a $13 work shirt from Amazon will do just as well, and it won't break your heart when you toss it away after Patient Zero coughs up a lung nugget into your breast pocket. If you have a dirty job, you don't want to wear $800 worth of clothes while you're doing it. When you get through with the $90 shirt, $80 pants, $250 boots, $250 jacket, plus belt and all the other stuff you'll have on, that's not hard to do. If you shop here, that is. I can see rookies loading up their credit card on this stuff thinking this is what they need to do their job effectively. No! Spend some money on good boots, spend good money on a very good holster, and cheap out on the rest until you get a better idea of what you need. Now, if you're a wealthy hipster who needs good cargo pants for your new Iphone while you sip a latte at Starbucks while lamenting the latest crisis to face your Social Justice Warrior buddies, this place can hook you right up! Actual "tactical" gear seems to be an afterthought. Everything is 5.11 branded, of course, and averages a 20% to 50% higher price than comparable items from other manufacturers such as Condor and Voodoo Tactical. The lack of brand variety also means lack of selection and variety...who thinks anybody gets all their gear from just one manufacturer? The 5.11 marketing team, apparently. I gave it two stars because the folks working there were very nice and helpful. The prices, however, are just crazy, and there isn't much of a selection. If this place (and 5.11 corporate) take a more realistic look at their prices, and if they don't bring in other brands to give some variety to their shelves, I see this store going belly up in the next couple years. It was deserted both times I came in. read more

This place blows. Needed to order new style uniforms for work, along with the other 3200 employees who work at same place. Went to the usual uniform store who was out of them and told me they were back ordered 8 weeks plus but I could go to 5.11 direct and they had them or could get them in 5 days. So I show up here. They only had the shirts. Pants back ordered 20 days "if warehouse doesn't send em to another store. We don't guarantee that." Plus no LE discount like the other uniform store. 5.11 even admitted they had all the other 5.11 stores send their stock of tan and green uniforms to the Riverside store. I guess it was an opportunity for price gouging the employees. $86.99 per shirt and the balance on the two pants being shipped to the store is another $189.20. I was told by the other uniform store that 5.11 has a 25% off sale every May 11th. Their gimmick sale on 5/11. I won't be returning. I feel ripped off enough. PS....the customer service at 5.11 was subpar. Three employees in the place and no one assisted in searching for items and it took two of them to figure out how to order the pants. One more reason to shop on-line. read more

Walked in was forced to wear a mask. Said it was mandatory in there store. I asked if they make there own laws employee answered yes. Rang us up we said thank you and got ignored don't recommend 511 tactical . Customer service was garbage. read more

Service is garbage. Walked in with the family and not one acknowledgement, hello nothing. Upon shopping nobody wanted to check on us or ask questions. There were maybe two other people in the store on a weekend. The foot traffic and lack of employee engagement is awful. The gear inside seemed overpriced. With the online options these days I won't be surprised when this place closes. Their business model is broken. read more

They had a small selection, so I couldn't find what I was looking for (I saw it online but this store didn't have any of the boots at all). The workers offer to help once and then kinda just disappear. One chick didn't seem to know their merchandise at all- I was able to find things faster and I had never been in there before. Also, that foot measuring thing is: 1) super disgustingly unhygienic, and 2) pretty inaccurate. My friend and I both tried it but the sizes was 1-2 off. If my toe is physically touching the end of the shoe, it isn't big enough. read more

I go into this place today to buy blue bdu pants. The girl tells me they do not carry them and I would have to go to the website or Galls to purchase them. Ummmmmmmmm this is the 5.11 store right? Why would I have to go to the competitor or order online for a 5.11 product? Makes absolutely no sense to me at all!! Needless to say no need to purchase anymore products from 5.11 anymore. Since they want to send customers to competitors that's exactly what I will do. I do not recommend this business at all! read more

I've never been to 5.11 until today. After looking at all of the gun T-shirts, shorts, pants and other tactical clothing items I settled on a cell phone charger. This is not a normal charger you can drop the soccer from 6 feet and it will not break. I will be coming back to the store once I buy more guns. read more

5.11 Tactical - Outdoor Gear Near Me - Riverside, California

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I'll cut right to the chase on this one. I wanted to go to this store to test their customer service I live in Irvine. With the brief research I made, I thought Riverside was the closest 5.11 Tactical store location. While down in San Diego for business, I found out that 5.11 opened up a shop less than a month ago in SD. So I started reading reviews on both shops. SD's reviews were great. Riverside's reviews were in between, with a few of them condemning the service provided. It was at that point where I decided to go to both stores - the Riverside location specifically to experience the service. I was instantly greeted with smiles and asked if I had any questions or if I was looking for any particular item. I asked them a question on maintenance for my Rush12 which one of the gals answered. After walking around the store for several minutes, a service rep by the name of Sid asked me if I had any questions. I asked him if they had any glass breakers, and that's what ended up starting a solid 15 minute conversation where I got to learn so much about knives and Sid's background. He is an incredibly sharp and respectful gentleman, with quite an extensive knowledge on knives, guns, and gear. He made me leave that store feeling a heck of a lot better than when I first came in. And for that, I dedicate this review to him. I wish him all the best on his future endeavors. On a side note: If you find that the service here is less than excellent, perhaps you should go when life isn't stressing you out to the point where you lose yourself and start disrespecting people. read more

I've been buying 5.11 for years and really enjoy their products, but the employees at this store have completely turned me off of the company. I've been in here 5-6 times and have either been completely ignored (which I normally don't mind but when I'm standing there waiting to ask a question and employees are just gossiping....) or on the flip side I'm followed like I'm going to grab stuff and run out the door. There were 2 major things that ruined the brand here for me. 1. When I came in I had grabbed the bag I needed and they claimed it was miss priced and would not honor the tag price and 2. The major one for me was when I came in here to buy a pack and they had signs ALL OVER the store advertising 25% off and when i went to check out they didn't take the discount off. So I mentioned it and they informed me it was for a sale that was coming up in 2 days!! (even though the sign had no date AND they were offering it currently on their own website!!!!) Perhaps don't plaster it all over if you are not offering it?! The manager came out and was a complete bitch (because she was pissed she had to do her job or get off a chair I guess) and refused to even consider honoring the price or the discount. No apology or anything. Do your self a favor if you need great that they sell here go elsewhere. There are other companies that want to earn your business. read more

Just stopped by. Place is brand new. They have almost the entire line and in a bunch of sizes. I can definitely see the amount of 5.11 wearers in Riverside going way up now that the store is open. Prices are consistent with most online retailers. Friendly people, clean store and restroom read more

Nice store, bad customer service, didn't even get a greeting when I entered. Set up is nice, but prices are outrageous. Don't go into this store with out a $100 minimum ready to spend. Then again it is 5.11. Won't be returning due to prices. read more

5.11 Tactical - Outdoor Gear Near Me - Riverside, California

I was originally recommended 511 range bags from an out of state friend. I was looking around their website and then realized that this location existed. Since the website was going to charge me both tax and shipping anyways, I decided to head down to the store to see the stuff in person and walk out with the items immediately. Unfortunately, they didnt have one of the items in stock and the other they didnt have the color I wanted. I was bummed, but their customer service turned the tide. The staff was very accomodating considering I had my young children with me (3 & 4 year old). One of the women was playing peek-a-boo with my daughter and the other salesman asked them if they wanted to write their names on the paper display that was water resistant. Marco was extremely helpful in giving me an idea of how handy their range bags are by pulling out all of the model pistols and putting them in varying ways to show me how fitment was. He was never pushy and was just eager to help. I ended up leaving with a Benchmade EDC knife instead, which i'm very happy with. The guys were just amazing in offering feedback and showing me their own EDC knives so I could narrow down my choices. Although, my kids were driving me crazy, the staff made my shopping experience as best as it could be given the circumstances. This experience has gone a long way and I will definitely be coming back to buy more stuff or even just making the trek to order items in store just to give this specific store business. read more

I'm amazed at the amount of inventory this location has. Never mind the amazing expansion of the 5.11 line. Gone are the days of pants and polos. They have everything. Backpacks, plate carriers messenger bags, pouches, trauma kits, watches, knives, the list goes on. Even a more discrete line of clothing that does not scream "contractor". And the people assisting the customers are very nice and attentive, ready with a no nonsense answer and to guide you where you need to go. It is well worth the drive :) read more

5.11 Tactical - This month's patch :) - Outdoor Gear Near Me - Riverside, California

Extremely impressed with Angel and his customer service! I was looking for a specific fit pant and he was more than willing to search the store, locate them, and hold them until I was able to get to the store. I wanted to commend him on his professionalism. Not many are going above and beyond in their job these days and he didn't hesitate to take the initiative. I felt he needed to be recognized for that. Thank you 5.11 Tyler location for your level of professionalism overall. read more

I've been a fan of 5.11 Tactical gear for awhile (especially their bags), but I totally didn't even know this store was here! I pretty much stumbled on it... and was so happy that I did! It was just before Thanksgiving and they had a great sale going on. The staff is super nice and helpful with suggestions. The store is pretty big and all the stuff is comfortably laid out -- not crowded at all. To be honest, a lot of this kind of gear, I usually purchase online so that I can find the lowest prices. But you know what? When I got home, I compared the store prices to Amazon and Ebay and found that that they weren't lower than the prices found in the store. And if you catch them when there's a sale, the prices are actually lower in-store. The other advantage to shopping at the store, of course, is that you can check out all the the gear in person and make sure the clothes fit. Definitely going back the next time in in the area! read more

Nice and neat store. Dude at the front counter was more than knowledgeable about in-store and online products. Came here for boot barn- Left with 5.11 gear. Awesome time. 10/10 will come again. read more

Came in to check out some med bags for work. The employees claimed that the store sells items 10% off MSRP to influence buyers to come into the retail store instead of buying online. The bag I looked at was around $125. When I price matched with the 5.11 website, the price was exactly the same. I asked the employee why it was the same and he claimed that the price on the website was the 10% discount too... Wait, what? So the in-store claim is BS. Then I asked if they had military/law enforcement discount and they said no. I found that odd, but the employee said to me it would not make sense if they gave those discounts because the target consumer of 5.11 was military/LE. So, I walked out. I called Corporate and asked if they had military discount, and they did. I also got free shipping, and a fixed blade knife for spending over $75. All in all, I spent $95 on what would have cost me $125 ($135 with tax), got free shipping and a handy little knife. This is why retail shops are closing. Franchisees either just want to make more money from would-be uneducated consumers or just simply don't know their own policies. read more

While I am a big fan of the 5.11 gear, I do find the pricing to be a bit on the ridiculously high side for the products they carry. That being said, I have been to their sidewalk sales and have purchased when I see their online ads offering a fair price for a good product. The one thing that will bring me in to pay full price for an item is their Patch of the Month ("POTM"). Every month 5.11 offers a different "collectable" patch that you can only get if you buy X dollars in merchandise. It's a trinket, it's silly, but I kind of like the idea that I can get something that is made of unobtainium. So I've tried to get several patches from this particular store. The employees don't seem to care about the customers - including the management. This I've discovered by spending the requisite hard-earned money to get the POTM, and not receiving the POTM with my purchase, or being given a POTM from a prior month (they seem to have a bunch of unpopular leftover patches sometimes) and being told that it's the "current" POTM, even though it clearly isn't - something anyone (even a poorly trained, uncaring 5.11 employee) can find out by looking at the 5.11 website). One month, there was a patch I really wanted - a Wyatt Earp one. I made the required purchase, and was handed a past month patch. I said I wanted the current one, instead. The unfriendly guy behind the counter said they didn't have one and that I could "take it or leave it, I don't care." At that point I asked to talk to a manager to see if there was a way I could get a voucher. The employee told me no. I explained to him that I really only made the purchase to get the patch, and if they didn't have it, could I please return the items - keep in mind that I hadn't even left the counter yet. He said "whatever, dude" returned the patch to the drawer and walked away. Into the back of the store. So I called Corporate HQ. They didn't seem to care about how I was treated. They said they didn't have any patches. I told them I understood, but that wasn't really the point by that time. The point was how I was treated, and that they wouldn't refund my purchase. I was told that they couldn't refund a purchase that was just made at the store. That I would have to go back to the store. At that point the discussion became more and more circular, with the corporate HQ person not listening, and me caring less and less about ever going to 5.11 again. Returning items to this store is virtually impossible. The employees are rude, they don't seem to know much about the products or the policies of the store, and their counterparts at corporate are just as uncaring about customer service or appreciation. They seem to think they're doing you a favor by selling you the item. This is the type of business that you really don't need to bother buying from; they don't care about the customer at all. read more

Great store driven by it 100 times and didn't know it was there until I searched it online. They didn't have exactly what I wanted because it is a new hot item. But they did have close enough to get me sorted. I thought everybody there was on point and knew their product well. I was thoroughly impressed with all staff and the store. It was well stocked and I can't wait to go back. I would rather go there than go online. read more

5.11 Tactical - Outdoor Gear Near Me - Riverside, California

Best 5.11, Branden was extremely helpful and knowledgeable about the product selections. I highly recommended this store.

I went in to get a new pair of combat boots for my Army National Guard drills, and for use in deployment. I found a good pair of boots and was helped by Brian, a staff member. I would highly recommend stopping by, customer service was exceptional and everyone was friendly. read more

The sales they have are awesome. Quality products and cool clothes. You can look casual but have very useful pockets and hidden compartments. Plus the stuff lasts long. I have backpacks, shirts, pants, socks, hats, patches and pretty much everything else they sell here. Employees are always happy to help. Just say what you want and they will show you the best options they have. They know the products well and it's just an awesome store read more