These people have no idea what they're doing... 5 people in line took a total of almost 30 minutes!!! Dirty and disgusting with trash all over the floor. Food prep area was a MESS! What kind of imbecile is managing this place?! read more

Attempted to get a bowl a few weeks ago on a Saturday afternoon and the line was to the entrance door. Tried again during the week and I waited for approximately 25 minutes. Multiple people came into the restaurant and asked how low long I had been waiting. Lots of sits but very few people sitting. The restaurant appeared clean. This was my 1st experience at Cava. I enjoyed my take out bowl (steak & chicken) and thought that it was tasty and feeling. The line process was extremely slow and the staff appear indifferent about everything. Can't say that I am willing to go through this again just to get a take out item. read more

I Love CAVA and have been several times in MD. I ordered online and picked up from the driver up window. Positive- no hour long wait. Negative- the serving size was so small it was laughable, they should be ashamed of themselves!! The food was good, just not enough. read more

Love this place! Food is great! Staff is very attentive with great personalities! The decor is very spacious and inviting! Special thanks to Christian and Luchy for always getting me in and out with a smile! Don't forget to get some pita chips...they are my favorite! read more

CAVA - Build your own bowl! - Mediterranean Near Me - Canton, Michigan

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Customer service is lacking and so is the cleanliness at this location. They are very stingy with the rice which is the base of the bowl. The guy gave me one scoop and a half of rice which was only enough for my toddler then said I had to pay extra for more rice. Ridiculous!! read more

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We arrived there before the dinner rush, around 5 pm. Waited in line for far too long, only one guest was before us. Finally, when it was our turn, the attendant did not even know how to prep the bowl and couldn't accomodate simple modifications such as "no tomatoes" . The assembly line was a total mess, the food was not even looking appetizing after standing and waiting for what felt like forever. I was very disappointed. read more

Amazing worth the hype and the wait first you let be real there gonna be wait the place is popular and with that comes people you are better just working in and ordering. Me and the gf got two rice with some pita chips which are amazing the portions was as nice gf got like 3 scoops of steak I got half and half of two meats so a scoop of each. Very clean very nice workers be good people to the employees read more

When I first joined the hour-long line, I kept reassuring myself that the food would be worth the wait and that the overall experience would make up for it. Unfortunately, I was let down almost immediately. What stood out first was the way the manager was treating the staff--openly humiliating workers in front of a line full of customers. It was uncomfortable to watch and completely soured the atmosphere. To make matters worse, I never received the pita chips I paid for. I was told it would be a two-minute wait, which I was fine with--until I saw someone ahead of me get extra pita chips without paying, only to find out they were the last batch available. The manager then stood in the kitchen, ignoring the customers still waiting on their orders. I won't say I dislike CAVA as a whole, but this experience makes me not want to return to this location--or any CAVA again. I'd recommend avoiding this spot. It's simply not worth the drive or the wait. Mediocre food, visibly poor management, and a lack of care all around. read more

"Ladybug" (the manager) provides 0/10 service. Her attitude is extremely rude, short, and snarky for me to be a paying customer excited about this new popular restaurant. I'd prefer for her to be in the back of the kitchen instead of dealing with customers with little to no customer service qualities. The line was extremely long and we waited about 1 hour for our food. The service was very slow and lacked kindness or even consideration after our long wait. The food was decent however portions were extremely skimpy & when requesting to add extra of any toppings, we got prompted with "sorry, no". Not to mention, I ordered a half steak, half chicken bowl, but got charged for double chicken and steak, which is not what I ordered. Unnecessarily bringing my total up to an extra $3. "Ladybug" also attempted to charge me for extra sauce on the side but LITERALLY put a teaspoon of sauce in the to-go cup. Overall, between the wait, the customer service from the manager Ladybug, and the food quality, I won't be returning to this location. It's unfortunate because every other CAVA location I've attended I've adored. Do better Canton! read more

Same song as many other reviews. Online order came out an hour and 15 minutes later than the 15 estimate. no clear process for picking up online order.. wait and listen for someone to softly mumble a name and when you ask an employee if your order is up get yelled at rudely. Food was ok with small portions. I won't be back anytime soon or at all. read more

Under staffed. Huge line, out of menu options. Food was not great. Restaurant was dirty, had to clean out own table.

45 minute wait for carry out after it was due. Asked for a refund then got my food. The line was 15 minutes faster. Food was very underwhelming - fatty steak half full. Forgot part of our order. Just no. read more

CAVA - $12 bowl (they ran out of tomatoes lettuce and onion). How? - Mediterranean Near Me - Canton, Michigan

Continually out of key ingredients. Employees are great, but whoever is managing this store is not taking care of inventory properly. Tables are not wiped down, garbage overflowing. They could do so much better. On the rare occasion they have all the ingredients, it's amazing, but it's a rarity since they've opened. read more

They are the worst food ever Service was very bad had multiple employees that were very racist and looked like they had an attitude. Food wasn't cooked right When I went in the bathroom it was very dirty Tables weren't clean Waitress proceeded to ask me if I'm gonna give a tip while she had an attitude. The whole restaurant was not clean. Table was not clean. There wasn't any cutlery or napkins I will never come back read more

I have always absolutely loved Cava, but this location has really disappointed me. We arrived five minutes after opening and there was no steak, lamb, falafel, feta sauce, and several other things available. There were ZERO fresh made drinks available (all of the containers sat empty with lids inside) The staff did not seem prepared or ready to offer an apology for not being ready. The worst part - the food was incredibly salty. Everything seemed overly seasoned, which I have not experienced at any other Cava location. read more

food was great!! Fast and friendly, we went thru the drive thru. would suggest to everyone

Consistently slow service. Waited in the order pick up line (which is not a drive through) with only one car ahead of me for 45 min. They had 10+ bags of food packaged and near the window but no staff operating the window for people who have already paid. Underwhelming portions for the price. Unfortunately I don't see this business staying open very long. read more

I love this location , they are very helpful and polite and not to mention clean and they give you a great portion. Special thanks to Angel, brenden and Caleb . read more

All around great first time experience! Appreciate Christian walking me through the options and sharing recommendations. Excellent customer service; I'll definitely be back! read more

Terrible service. Takes forever to get food. Staff appear unmotivated and couldn't care less.

Stopped in for a quick lunch while traveling for work. Nice serving of chicken. Delicious as always

All of our orders were incorrect and some items were even forgotten. Having the most patience, it was a struggle to have someone acknowledge us. The drink we wanted was out in the main lobby and we were just told to get whatever else vs. use what they had in the back. I can't picture us having a second go around here because of how many mess ups with our orders read more

This place is ridiculously slow. Mobile order at 7 pm & chose 7:30 pm for pick up time. Was given 7:37 to be ready & to not enter drive thru line till notified that the order is ready. I entered the line at 7:30 assuming my order would be ready by the time I got to window. Was finally notified at 8 that it was ready. Line hardly moved by that point. It was 9:04 when I finally got my food. Got home opened my shawarma wrap & it was a cold sloppy soggy mess. Yeah, definitely won't be returning to Cava! read more

Slowest service ever. Store is filthy dirty. You stick to the floor. 10 employees and not 1 wiping tables, emptying trash, cleaning the place. Juju should not be in customer service. Rude to customers and literally rolled her eyes at the customer in front of us for her mistake. Rang up our order without asking what we ordered and when I corrected her she literally said to me ' you were not clear'. I simply told her she made an assumption and didn't ask. Will not return and we love the food. read more

They don't even have falafel. They say they are Mediterranean! Half of the drinks are empty. This place is awfully bad. Do not waist your time. Zero stars. Zero stars for service food and ambiance. read more

8:00 PM Monday with 2 more hours til closing and they are out of so many menu items. Drink containers are all empty. Dining room is messy and dirty. Line was extremely slow but everyone working was very nice and polite. Won't be back. read more

Fantastic service. Friendly servers/staff. I've only been here a few times so I definitely enjoyed the suggestions I received.

The food is delicious, you definitely need to get the pita chips and find your flavor and style but there are a lot of options to try. The manager Zoey and her staff are amazing and willing to make up for an issues with your order to insure full satisfaction. They are so professional and kind, I really enjoy every visit!! A true family ambiance. read more

Mixed experience. Staff is obviously overwhelmed by the lines, etc but the amount of people working is not an issue it's that SOME of the staff was sitting there talking instead of serving people. In the dressings/toppings area Tuesday 8/26 around 8:45 3 people stood there talking for like several minutes and complaining abt their boss. Girl working the far right of the line around the same time was GREAT and she made a point to tell people when there would be an up charge. Food was 10/10 literally perf but mixed service and I can tell they're stilll getting on their feet read more

Christopher was extremely helpful and polite throughout my entire experience in this establishment, even though they were very busy and slightly short staffed! read more

Zoey is the best worker in here and she's very nice, and the place is overall clean and very nice

Everything was great customer service awesome mykaela it was really great I will be coming back

Amazing service from Mykaela. They were out of the crazy feta but she handled it with grace! Thanks

Fire JUJU she makes this place a 1/10. Her tone, her attitude, and her overall existence make this place unbearable. This business could flourish without her. Also, charging $3.50 for a SMALL DISH SIDE of hummus in insane. My pita chips were $2.55. How is my tiny spec of hummus more expensive???? Over priced and over hyped. Do better. read more

Wish I could give no stars! They were out of dressings, and toppings. It was 5:30 pm! The bowl I ordered wasn't what the menu showed due to the items not being available. The last straw was they didn't have anymore pita chips. We walked out! A sign on the door with the items that are no longer available would save people time to decide if they want to go somewhere else. I will try again maybe next summer. read more

Don't believe the hype! Will not be returning food was very disappointing. Service was terrible!

If you even attempt to inquire about your online order, you get yelled at. Food is not that great for the wait and attitude, no thank you.

Stay away from this place! What a rip off! Employees doing nothing! Being rude to customers! There's no food to criticize! The portions are soo small! You won't get what you ordered! This place is horrible! read more

so pissed I drove 40 minutes. I arrived at 10 when they close at 10:30 when walking in they rudely yelled at us saying NOPE NOPE were close. we asked if we could please get something we drove 40 minutes the staff insisted they didn't have any food left... your open for 30 more minutes why don't you have more food??? so odd and unprofessional. very bad first impression maybe i'll come back maybe i won't. read more

I'd give it a zero if I could. We were treated HORRIBLY and will never return and would not recommend. We were there at dinner time and they were out of a lot of their toppings (feta, cucumbers, pita crisps, and more). Server was unbelievably rude - manager wouldn't provide her name - soft drink machine was out of syrup - just terrible from start to finish. read more