ALRIGHT!! I was trying sooooo hard to give this man the benefit of the doubt but I was just about fed up. I dropped my heels off on June 2nd and I wasn't able to pick them up until June 18th and by that time I was waiting on my second pair of heels because he misplaced by broken buckle I had originally brought in to fix. I brought in two pairs of heels. One where the bottoms were just flapping around and another pair where the buckle had broke. Although both heels were eventually fixed it took forever to get them and that's the main problem I had. Luckily I didn't need them right away but imagine if I did. Every time I went the store it was either closed early or closed on the days they said they would be open. I stopped by the shop at least 3 times hoping they would be open. Honestly I think a text or phone call when the shoes are ready would fix this problem right away! Saying they will be done in a couple days doesn't really help. When I received my shoes they were poorly done. Glue was smeared onto the shoes but at this point I'm just happy I have them back in my closet. Paid around $49 for both heels. read more

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Awesome experience fixed a pair of my rare jordans. Highly recommend I will surely be coming back!!!!

I have been doing business here since the 80's and have always received great service at a great price. Rebuilt my work boots many times over. Good honest people here read more

Yes, the stories are true. Yes, the crotchety old lady is rude. Yes, the place charges a bit on the higher end. I visited this establishment on September 4th, dropping off my shoes for a heel replacement ($43) and polish ($20). I scheduled a pickup for two weeks later, on September 18th. I wasn't able to get to the store on September 23rd. When I got here, apparently, the work had not been completed and I was told to return in 20 minutes. What's the point of scheduling a pickup time if work isn't completed at that time? I did get a "sorry about that" from the old lady after she exclaimed "NO AMERICAN EXPRESS!" so loudly that some folks walking outside peeked into the store to make sure everything was okay. In summary, you might get some good service if people mistakenly suspect you of assaulting an old lady. read more

The services were quite expensive, and the work was "fine", but you can tell there is no passion for shoe repair here.

I took my boots here and they made them look barely worn. Good job!! Will bring them back again when needed. Thank you.

Nothing is right here. Counter help writes a ticket that has no relevance to finding it. Ever. Very unfriendly. The work we have had done is poor. Place reeks of marijuana. The smell even goes into the barber shop next door. This is how my shoe was returned. "Fixed". We miss Leonard. read more

Cavagnaro's Shoe Service - Shoe Repair Near Me - Stockton, California

That lady at the front desk is way too snippy and downright unfriendly. When I came back to pick up my boots from being waterproofed, they had put a high shine on my expensive matte finish boots from Dillards. No apologies. They just don't care. I'm going elsewhere from now on. read more

Took my Boots in to get resold . He put the wrong soul on the boat didn't want to argue about it, the old lady behind the counter is crusty and rude. Finally got the right soul. Old crusty lady is still rude, I will never go back read more

Second pair of boots done and I'm just as proud of these as the first. Absolutely beautiful, comfortable, quality resole. The good-year heel is perfect, the construction of the new bottoms are perfect. Customer service: in a world where everyone is entitled and expecting to be worshipped, a straight to the point, direct and honest elderly woman might be offensive or considered "rude". I agree, to today's standard the counter person may seem cold but I find her helpful, concise and a straight shooter. On a side note, I silently noticed the severe arthritis in her hands. At her age and work life history, I imagine she's probably enduring a great deal of day to day pain all the while still working. I think people should be less quick to demean and judge people because they're not being cuddled for once in their California lives. I love this place, and I'll spend all the money here for no reason than other that they do an amazing job with expensive boots read more

Cavagnaro's Shoe Service - Goodyear heel, leather resole - Shoe Repair Near Me - Stockton, California

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Felt like I needed to leave the second i walked in. Old lady, grumpy, no help at all. We just needed the straps reinforced. We took on Friday she said come back on Tuesday. We went back on Tuesday, the purse hadn't been touched. She said come back in an hour. Went back 2 hours later. He was sewing the purse as we walked in. Poorly stitched. Came out the first time purse was used. Never again read more

Just from the initial contact with the old lady behind the counter there, just gave such an awful vibe... she was rude, not the slightest bit friendly, an presented an awful image. I gave them a pair of my good Athletic shoes that have a specific shoe-lace system that needed a repair of a hard plastic clasp piece. They called me some time later, only to tell me they COULD NOT fix them and for me to come pick them up. Upon my arrival of picking up my shoes, I encountered the lady again. She rudely told me "Here's your shoes, we could not fix them" an I thought, this is a Show Repair place, isn't it ? I was absolutely disappointed, and they weren't the least bit concerned or apologetic about the situation !! Will never go here again, nor recommend them either ! Thanks for listening- read more

I took Vionic sandals to be cleaned paid $20 per pair. I dont think these sandals are cleaned very well. If any one knows of a better place, please let me know. I was disappointed. read more

Cavagnaro's Shoe Service - Shoe Repair Near Me - Stockton, California

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They used to be the best in town. I took my LV tote bag there for the strap to be sewn back on. I didn't think I needed to tell them to keep it original. They sewed the strap on backwards and were ready to send it out like that, I had to point out@ this is backwards" so I left it for another week. I've used it for 1 week and the strap pulled off , and it's not packed with heavy stuff, because it was glued on instead of sewn. Being a long time Lincoln Center business , I'm sure they see plenty of LV bags. Never again. I'll send it to a LV store in SF. read more

Cavagnaro's Shoe Service - Glued Strap on LV bag... - Shoe Repair Near Me - Stockton, California

Wow just wow.. this place is something else! This was my first time ever going here, lady up front rude! Doesnt know shit. Asked her if that piece i needed replaced can be replaced and shes like maybe we can. WTF!! Its either yes or no their is no in between. Took some boots to get an inner leather piece replaced (R E P L A C E D) replaced not glued or sewed, this type of boot has an inner and outer piece, this is the way it was designed. (like the pic) the inner piece i needed replaced these dumb asses decided to glue and sew both pieces together. Like wtf i specifically told that lady i need this inner piece replaced, i pointed to what the hell i needed done. I never used the FCKN words "glue or fkn sew" NOW MY FCKN BOOTS ARE RUINED THANKS TO THESE A** Ho|es. Its not even worth spending money in this place! The person doing all the shoe repairer needs to come outside and freaken ask the customer what they need and if he is truly able to fix, replaced or what ever then have customer leave shoes! read more

Cavagnaro's Shoe Service - Shoe Repair Near Me - Stockton, California

Very poor receptionist. Not friendly and very off putting. I stopped in for shoe polish and she couldn't be less helpful. No thank you. Will not return. read more

I should of read the reviews first. I decided to give this place another try since the other two places I go to wouldn't have my shoes by New Years. The lady behind the counter is not very nice. Why don't they read the reviews on Yelp. Everyone is saying the same thing. I took my shoes to get stretched and they were not even touched. They were wrapped just like I brought them. Omg I am disputing with my credit card company due to she said they were. read more

Decided to give this place another try since it's been a few years I've been here. I came to get the heel on my bowling shoes repaired. Same old lady at the cash register... same rude, nonchalant customer service attitude. She should retire because it seems like she hates her job. On top of that , the heel on my shoes still had a gap after they just glued it together. I should've followed my first mind, and just attempted to glue them myself but as a person who supports local businesses, I wanted to give them one more chance. Definitely not coming back here ever again.. read more

Not even one star worthy. My nephew dropped off 3 pair of his Nike shoes... picked them up 4 days later, looking the same. They couldn't even pretend they did something and clean the bottoms. I called and this rude ass lady said well what do you want me to do. B*#?! do what you got paid to do and what your business claims to be! They just lost out on so much business. These shoes were dropped off to get cleaned and also to see if they'd return with other shoes. Bad business. Just cause they're in Lincoln Center doesn't mean they're the best. I'm so mad right now at how rude she was. My nephew said she acted like she didn't want the business... well you won't be getting it. There are other places we can try. Do not waste your money here! read more

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Older lady seems a bit crouchy behind the counter. Felt a bit unwelcoming. Bought some polish and left. I try to support local businesses but I'll probably go elsewhere for shoe products. Poor worker attitudes tend to make me want to shop online and not deal with it. read more

Ok. Now I understand the low ratings at this place of business. Took my favorite boots to get a new sole. Excellent work in the heel but broke side buckles. I will not be back. Thanks for nothing. read more

Cavagnaro's Shoe Service - They fixed heel but Broke the buckles. - Shoe Repair Near Me - Stockton, California

I went to take my boots to be stretched in the calf area and prepaid as I left the store, when I came back a few days later to pick my boots up they were not one bit stretched!!! She said I could come back if I needed them stretched more but the unwelcoming service and what seemed to be nothing done to my boots is a big NO to coming back!!! Now I have to go out and get some new shoes!!! read more

I'm a long-time customer. Been bringing my shoes here for quite sometime now for cleaning and repair. But the customer service here is horrible. The elderly lady is so rude she has no customer service skills at all! I think she got upset because I interrupted her crossword game. read more

I brought in some old hiking boots that were coming loose from the sole along the instep of one of the boots and the leather had come unstitched for about 1 inch. They told me they removed the sole and glued it all back together. . . . I honestly think they did nothing at all! When I first saw the "repair," I showed them a remaining 1-2 inch gap where the sole and boot should meet. The other parts looked OK at the time. They offered to fix the gap with more glue and they took off $5 (down from $15). However, I didn't want to wait another whole week like I had just done so I took them with me. When I got home I looked more carefully. The worst hole (in the leather itself) was actually still there. (How had I not noticed in the store?) Plus, the soles were not as securely attached as I thought they had been. So, if they did anything at all and used actual glue, it must have been Elmer's!!! This "repair" accomplished nothing at all. Now I have Shoe Goo and that is what I'm using to fix my beloved boots. I'm not doing a pretty job but we're talking hiking boots. The so-called repair gets a 1-star review, but I added a 2nd star because they were nice to me about the whole thing. Go there for a chat if you want, but do not go there for shoe repair. read more

Ok,I only went here for stellar shoe repair......well done! I bought the boots I took in here @ Bloomingdales in New York several years back & I LOVE THEM they were "pricey" but they are pretty! When the heels & the bottom started falling apart I took them here! I paid $49 For the repair (& the heels & bottom were thrashed) & I'm soooooo pleased. I get so many compliments on these boots often & they are lovely & I'm so totally happy w/ how they turned out. They look almost new!!I'm taking 2 more pairs of expensive boots here because they will make them look new!!!The personalities of the staff here are a bit ummmmm,not warm & fuzzy but I don't care,they do the job!!!Love this place! read more

Cavagnaro's Shoe Service - Beautiful Bloomy Boots - Shoe Repair Near Me - Stockton, California

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I used to really love this place & have supported it for years however it appears to be diminishing in customer service. As a long time customer, it is incredibly disappointing when you bring in a very expensive leather backpack purse and ask them to fix the strap which is coming out only to find they have GLUED it with I don't know what and charged me for stitching it into place (as I expected it would be handled). The strap immediately began coming out of the purse but it has this goopy mess attached...and I still can't use it. So, so frustrating. read more

I brought in my favorite pair of ankle boots that had a damaged heel. Only one heel had the missing top piece, but they replaced both so they would evenly wear together. The repair was completed beautifully, they replaced a few more damages on the base of the heel and cleaned them very well! They look great! $12 so not bad at all. Thank you also for doing it quickly so I could take them with me for my move to Ireland! read more

I brought in a brand new pair of leather sandals and asked if they could be stretched. They said yes. When I picked them up they were ripped and the white sole was not white anymore. When the lady at the counter showed the guy in the back he literally yelled at her "that's the third pair this week that's been ruined!" So, now they say they will fix them. I just picked them up you can totally see where they were tore and repaired. I said that they were brand new shoes... she says "well, no one is going to get down on the floor and see it"!!!! OMGosh! What happened to Cavagnaro's ? Not the place it used to be. I'll be going to Lodi from now on for my shoe and handbag repairs or cleaning. read more

Went there today,to simply have the soles of my Birkenstocks reglued. The soles were slightly worn,no where in need of replacing. The RUDE) lady took them in the back,the guy looked at them,said h'e have to put new soles and a bunch of other crap I did not need,and charge me $55.00! You must have bumped your head buddy! What a rip off! Bought some shoe glue at Ace Hardware,good as new! Oh and if you are wondering why I just did not do that in the first place? I was out and about and they were close by,and I was being lazy. read more

From reading other reviews, I gather this is not the place to take Uggs to be cleaned. I wished I had read the reviews beforehand. I took in a pair of Uggs to be cleaned since I had accidentally stepped in some water. The rude woman at the counter at the counter asked me if I'd ever put protector on my shoes, which I had. She said she couldn't guarantee if they could get them clean. When I picked up the shoes, they looked worse that before I had stepped in the water. They looked very worn which they hadn't before. I'm usually very careful with my Uggs (other than stepping in water at the cemetery). I'm not sure if the result was because the water ruined the shoes or because of the cleaning job. Either way, I won't be going back here again. The woman was still very rude when I picked them up. read more

My daughter's black Ugg's were in need of repair, they had a small hole on top of the toe. I brought them in a couple of weeks ago, the lady at the counter tells me I have to go to a fabric store and get a patch for the repair. I ask her, "what are your hours?" She tells me, "they are posted on the door." Apparently telling me was a bit too much for her. When I picked the boots up, the patch was just glued on the boot. Now they are worse than before. I should have just had my daughter wear black socks. Will not spend my hard earned dollar here again. read more

You need to take someone's bad experience with a grain of salt. These folks have been around "forever", not something that happens when you do lousy work or are nasty to do business with. This is my go-to place for Birkenstock sandal "freshening" and resoling. I am speaking from experience regarding the "Miracle Mile" location; the one in Lincoln Center has not been where I have gone for service read more

I took 3 pairs of shoes (one broken zipper, two needing heel block replacements). The zipper repair waa done good but when I looked at the heel block replacements it looked like they slapped shoe goo (the same color as each heel) on the heel and added a cheap block. I am PISSED! My shoes are ruined and now I need to take them to a place that will rectify the "repair"! DO NOT BRING YOUR SHOES/ITEMS HERE! read more

FIND ANOTHER PLACE TO SPEND YOUR MONEY When I dropped off my shoes, the cobbler was short and aloof. I gave him the benefit of the doubt as it was almost closing time and I'm sure he was tired. However, when I am told the shoes will be ready on a certain day and they aren't, and the counter person has the same attitude as the cobbler I have to assume that it's the standard. One would think smelling shoe glue all day long would make one happy-wrong. I will travel to Lodi and place my business back in Galletti's. read more

The older woman that works here is completely rude and you can see she's biased towards black people. I brought my shoe in for a shoe repair she was really rude to me and my shoe is a tan color and had planned on putting a black tip on the shoe common sense would tell you that this will not look right. I'd steer away from this place read more

This used to be the best shoe repair place in town. I've taken purses there as well throughout the years. I recently bought a leather backpack and wanted the adjustable straps on each side glued together so that they would not slide and adjust on their own.. When I picked it up it was a disaster. Not only did they decide to stitch it (which I never asked for) the stitching is crooked almost everywhere. Also the thread was a different color from one side to the other and on one strap you can see they added horizontal stitching and on the other side didn't even try to match it. It's a total mess. To add insult to injury, the purse was not ready on the day they said to pick it up. They said to come back the next day which I did and it was still not done. I went back the following week. I decided to call ahead of time and was told not to come in for 30 minutes because it would not be done until then. I've done business with this establishment for 40 years and sadly will never return read more

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Can't believe how a locally owned small business can give such poor service. The people who work there are rude and lacking in customer service. read more

**Softball/Baseball Pitchers Parents** Took my daughters cleats and turf shoes there to have a pitchers tie put on. Awesome job. The quality of work is great and the price was even better. I've bought tuff toe before and it's messy if you don't know what your doing. The owner sewed a piece of leather and my daughter loves it. We've even had a few girls from the team take theirs also. read more

My heals was torn 1 cm so I asked them if they could treaded. As seen in the picture they end up doing a horrible job. They actually made my heals worst than what I brought in. Therefore, I would NEVER return to this place ever again . read more

Cavagnaro's Shoe Service - Shoe Repair Near Me - Stockton, California

My daughter in college recently needed to have her Birkenstocks fixed because she broke her strap. As always Cavagnaro's came thru fixing the strap. She longer considered having to buy a new pair. Ok read more