So let's say I'm a 2nd generation customer and proud of it. I had a boot that somehow the heel came…read moreoff. I took it in and was told it would be ready on the 29th. It's the 23rd and it's ready looking brand new. Mrs Francis is amazing to talk to and I shares wisdom with you . There is plenty of parking and the service makes you feel like family not a customer.

They have some cross communication issues but he does a nice job…read more Just be sure to get very clear on the charges.

Norvelle's have given my boots a 2nd life! The heel was worn but nothing wrong with my comfy boots…read more Thanks to my orthotic insoles they are so comfy. I only needed the heel fixed an now we have a 2nd life together! Last step is a good cleaning! So worth it! I'm ready for next winter! Thank you for your expertise when others said they weren't able to repair!

Confirmed they are open, Monday - Saturday 10-6, just stopped by for some boots and they were very…read morehelpful!

Absolutely the best! I was a new client and needed a dress altered quickly for my daughter's…read morebirthday. It needed alot of work, but Ann did it all in record time. Highly recommend!! I'd give more than five starts if I could!!!

I went in to pick up my dress for a gala this evening that I needed taken in. Anne couldn't find my…read moredress. Then she tried to assault me by saying someone in my family picked up the dress. I was like who since I had the ticket and there is no one to have done that. I have called several times and she has not found my dress. Now I have to go purchase another dress and she has no words for what she has done. I can't believe this , but I know God will handle this for me.

As people have stated , she is not very nice. Brung in 2 garments and some shorts and she said…read more"no." Very awkward. The 2 garments I understand as not everyone works with the material but not being able to take some shorts at the waist...? Ok... need to find another local tailor.

Soooo Rude!!! I went to her for years for my uniforms. Over the time, the quality of work has gone…read moredown and the rudeness has gone up! I would not suggest this business.

Good for general shoe repair but if you need something complicated, I would seek another place.read more

I'd leave a 0 start review , but She told me she could Reglue my Jordan 11s then told me they were…read moredone with the sole still coming off caked with glue. Beware take them some place else!

I found this place after my COACH BAG strap needed to be reinforced. Very disappointed in Coach…read more I've never known their bags to fall apart, in the decades I've used them. But Ferguson's did a great job at repairing it, and promptly. No problems so far.

I had a pair of cowboy boots that needed a pull strap sewn back on and a pair of hiking boots that…read moreneeded eyelets replaced. Feruson's did both pairs well. I had them recondition and polish the cowboy boots and I am happy with the result. They finished on time with no problems. I recommend them.

Redwings are designed for showing off in your work uniform, not the day to day struggles of the…read morereal work environment. For the price of a "redwing" $240, I can buy 5 pair of Bramas from walmart! Redwings are good for show, but the company sticks to their warranty, even if a sole wears through or a toe-cap is abraded to the point steel shoes. If you are a worker and not a boss buy from Walmart!

All Red Wing Shoes locations seem to have the same style of customer service and it is a very good…read morestyle. Every time I walk in someone greets me and asks if I need any help. Whatever questions I have, they have an answer and some extra information about the shoe or cushions or socks in question. ALL locations are very good

Absolutely recommend Kicks Klinic for all of your apparel cleaning needs. They do an amazing job…read more If you found them, use them. You won't regret it.

From the owner: At Kicks Klinic, we specialize in providing high level cleaning and restoration services for all of…read moreyour sneakers. Our state-of-the-art laundromat ensures that your prized footwear & accessories receives the care it deserves, from deep cleaning to intricate repairs. With our expert team and premium products, Kicks Klinic guarantees your sneakers look and feel as good as new. Step into a new era of sneaker care with Kicks Klinic – where your kicks get the high quality treatment they deserve. Locally Drop Offs available **By Appointment** & Mail-orders are accepted worldwide. Protect Your Investments Today. Why Keep Your Kicks Dirty? When You Can Keep Them Clean!

I highly recommend taking your shoe repair needs to Gus's Shoe Repair. I brought in some tango…read moreshoes that needed new heels and some boots that I wanted to see if I could save. I love the gentleman who works the counter. His customer service is 5 stars. He is also funny and easy to talk to. I appreciated that he was transparent about not being able to fix my boots long term. We were able to switch out the heel part of my dance shoes though. This cost me $17 to replace and took a little under two weeks to pick up. I paid up front. This is located close to downtown. I live nearby so walked, but there is some street parking around. If you want an affordable spot with honest and kind people, I recommend coming here.

Very small shop but I found this in Yelp so I gave them a pair of my shoes for heel replacement…read more They did an excellent job, the one man staff and the cobbler were so courteous, and the fee was appropriate. I then gave them another pair of shoes for heel replacement because I was happy with my first pair. If you need shoes, boots, or buffing out of your shoes then I highly recommend this shop. Btw, you do need to pay them for services beforehand. I wear my shoes until the heels wear out and then have them replaced because comfort trumps fashion.

This is a cool stop while in Williamsburg. We learned so many new things about how the shoes were…read moremade, how long it takes for one pair, how much they cost and much more. Staff were friendly and engaging and easily answered all questions.

If you want to get yourself immediately corrected by a CW tradesperson, come into the shoemaker's…read moreshop on DOG Street and either call them cobblers or ask them if they are cobblers. This will likely get at least one of the people working there to stop what they're doing for a moment and go into an explanation of why the two are not the same thing. Thankfully I was not the person on the receiving end of the explanation and it's not like the person on the receiving end was scolded, but it was interesting two days in a row watching someone say the C-word inside the shop and the accompanying reaction it garnered. The day of our most recent visit there were three people working in the shop which may not sound like it would be an issue but everything inside is very small. You can fit maybe eight or nine people tightly before things start to get claustrophobic. Each of the three was working on a different part of an order/project that day for a CW employee. To clarify, a shoemaker of course is the one actually making the shoes whereas the cobbler is the one repairing the shoes. In this shop did they do cobbling in the 18th century? Yes just like they fix shoes now for either themselves or for other CW in costume employees but it's not their primary duty. (Note that the current shoemaker building is not original) The way they are making shoes in this shop right now is very similar to how the process unfolded 200+ years ago. You come into the shop and take note of the display models hanging on the walls and see if there is something to your liking. If there is and if they have your size then you walk out the door with your new shoes right there. If you have an odd size or if you're looking for something a bit more specialized, you place a custom order and the shoes are done in about a day. In 18th century Williamsburg the shoemaking trade was very cuthroat. You had several shops in town along with larger operations where people could buy from cities like Richmond and of course people could always import things from London. Be good, be fast or be done. This wasn't a specialty item like a carriage where only the wealthy could afford it. The average person would be buying four pairs of shoes per year so there was a good amount of business to go around. The below link has way too much info about the historical angle of this trade. www.history.org/foundation/journal/summer00/shoemaker.cfm The shop is currently open 9-5 Wednesday-Sunday and is one of the more interesting trade shops in the historic area.