Yeehaw. After living in Houston for 17 years, I now live in Phoenix. It took a return trip home for me to finally check out Cavender's Boot City. The reason? My attempt to dress like a cowboy. I'm certainly not a cowboy by any means, but I like the look. So I stopped by on a Sunday about an hour before close and had no problem parking in their spacious lot. First off, I was impressed by how big Cavender's is and the wide selection they have. The name doesn't do it justice. It's a lot more than boots. Clothes, belts, pants, hats, decor, and more. For both men and women. I ended up buying a t-shirt, two button-up shirts, and two belts. The staff overall was good. I was approached and asked if I needed help. I was told about a sale without asking. Overall, friendly and attentive. The prices aren't cheap. I spent a pretty penny. Time will tell if it was worth it. But at least now, I was happy with my purchase. Make sure to sign up for their email list for promotions (and to rack up points for future discounts). read more

This is a great location with a good selection, very nice helpful employs and they had a lot of great sales. I normally shop the Fort Worth Stockyards location and it's awful with poor selection and unfriendly employees. This location is the best I've been too. read more

The shoe sales person was very helpful, I found a pair of boots that I like but they had an ink stain that wouldn't come out. The shoe salesman offer to give me 50% to purchased the boots. Was excited because I would use the savings to get boots repaired. When I got to the cashier, I told her I was given 50% for the boots and she said the best she could do for me was 10%. She wasn't very welcoming, was probably having a long day. Not sure why they offer the discounted rate if it wasn't going to be applicable, but 10% didn't seem feasible to get the shoes and then had to put extra to get them fixed at the shoe clinic. read more

Customer service is top tier !!! Definitely recommend this location . Everyone was super helpful

Good products selection. Good price selection. We got the gift we planned. Good services.

My wife purchased boots for my Christmas gift. I tried them on and the did not fit well. Cutting into my ankles. She tried to exchange them and they refused because she had purchased them more the 30 days prior to Christmas. I've spent alot of money at Cavender's over the years but that done. Christmas shopping at Cavender's is apparently not a good idea. read more

Staff was very helpful buying my boots! This is the 2nd time in a Cavenders! I love all of your stores, and buying on-line read more

Horrible customer service, I asked around for an entire hour without a single person asking if I needed help. The one time I asked for help I was completely blown off. read more

I'm in town for the rodeo and just HAD to buy some cowboy/cowgirl boots! Well, this place didn't disappoint. They have all kinds of cowboy/cowgirl gear that you can imagine and rows and rows of boots for your perusing! My salesperson, Meredith, was very friendly and could see that I needed assistance when made it over to the boot area. I told her that I needed to focus on all cowboy boots for women size 11, and she quickly walked me over to certain rows where I could find many gorgeous pair of boots! After trying on 3 or 4 pair, I went with the 2nd pair and LOVE them! Of course I had to buy a fringe tip or two just to make sure that I had the appropriate rodeo gear. When in Rome, I mean Texas... well you know...the only reason I did not give this place 5 stars is because the check out woman did not go get my boots from being held (while I shopped around), was as slow as molasses and didn't hand me back my credit card at the end of the purchase. She plopped it down on the counter Overall, Cavendar's Boot City is the place to get ready for the Rodeo OR for some cool and quality boots....most handmade (mine were of course!) in Mexico. YeeeeeeeeeHawwwwww! read more

Cavender's Boot City - Absolutely LOVE my Corral boots!! - Shoe Stores Near Me - Houston, Texas

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Came to look for work boots and work clothes and I've gotta say even though I didn't find anything in my size (small women's doesn't have much range) the customer service was awesome!! Shout out to Natalie she helped us look and often came around to check up on us. A few other workers asked if we needed help as well!! Really enjoyed the service and ambience they had here! Five star service! Weill be back soon. read more

Had a wonderful experience shopping at this location on opening day of the Rodeo. For such a busy day, all of the staff were immensely helpful! Shoutout to Jose from the Tyler location who helped get us fitted for new hats. He was lovely! Highly recommend for anyone looking for western wear read more

I went in looking for some regular boots and to my luck I found em, I had come from boot barn that is in pearland because they didn't have my size, a lady called Ms.Paula (i hope I typed your name right ;) came and helped me out to look for the boots I was looking for and she did I was surprised that she found em considering that there are so many different sizes and I appreciate it a lot. I do see myself coming back here again. I need boots to go out to parties :) read more

Its been a while since I been to Cavender's. I decided to drop in for a pair of boos. I must say I really lucked but up and I love my boots! Plus I have gotten a lot of compliments on my boots. When I went in to purchase my boots the salesman worked with my budget and provided me with excellent customer service. I was in and out in top speed with no hassles. I will be back. I want a few other items. read more

Cavender's Boot City - It's been a while - Shoe Stores Near Me - Houston, Texas

The most friendly, helpful, organized, well ran western store I've ever been to! The employees seem like they love their jobs and go out of their way to make you feel welcome. Love the atmosphere here.... and my gorgeous new boots for rodeo! read more

Cavender's Boot City - Shoe Stores Near Me - Houston, Texas

We were visiting Houston and decided to stop in and look around. We were greeted immediately by a wonderful woman, Ms Martha! She made us feel right at home, helping us out get a pair of boots for my son. They didn't have all too many boots my size (men's 15). However we found some for my son, as well as some nice western shirts. They also helped to ship them back home to us, very nice benefit and customer service! It was so great, we went back the next day to get two new Stetsons, one for my son and one for me. We were again helped by Ms. Martha who walked us through the whole process. She was a true treasure for Cavender's! Thank you! read more

Vincent made my cowgirl dreams come true! I was absolutely, positively, not leaving the state of Texas for the second time without my genuine cowgirl boots! I am coming back to Texas in two weeks for my annual girls trip to visit a friend. This time instead of meeting her in Dallas we're headed to Austin and my boots are coming! She approves of the purchase! Thanks! read more

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I received the best customer service by Michael, if you come here this location this is the guy to see you can't miss him. He will help you with all your western needs. i can't say too much about the management MARTHA she don't believe in customer care, but overall a great place. Thank you Michael ! read more

I have been wanting a Stetson for awhile. He saw me walk through the door. Asked what I needed. Took me back there and let me shop alone. Checked up on me and we agreed on a Lariat. Perfect. read more

When rodeo season comes around these guys are your one stop spot for all of your needs. I wanted some boots, but I had no idea where to begin. Their staff was very helpful. Started out with sizes...Boot sizes vs tennis shoes are very different. I ended up with a 9 1/2 in boot sizes opposed to my 10 1/2 in tennis shoes. Their staff explained to me that it needs to fit in certain areas and other areas will stretch out. Then after getting the correct size they told me about the colors, designs, height, etc. I ended up with some basic black ostrich roper boots. What are boots without a hat? These guys pointed me in the right direction. Got myself a basic starter hat. They didn't try to hard sell me any of their really expensive stuff. I liked the customer service and selection. The best part is they give 10% for rodeo committee members! read more

Don't wait 'til Rodeo Season to buy yer boots! Cavender's is always crazy packed 'round that time; trust me. I made a pit stop the other day to check out their belts, buckles and - had I more time - the boots. During my short visit, I was luck enough to have the full-on assistance of young male employee. My "personal shopper," as I liked to say. The selection of buckles wasn't as much as I thought - there was about one full display case and a few rotating shelves; but I imagined they'd carry more ... perhaps since we're in an "off season?" Anyhow, for the more-than-reasonable price of $70, I snagged a kick-ass, big and shiny Texas belt buckle; and I paid another $30 for a leather belt. I opted for a men's belt since the ladies' styles seem to be a bit "bedazzled." ...Perfect for the Rodeo, but not for everyday wear. I'll have to do some more internet shopping for a new pair of boots - perhaps some Lucchese - and may just come back here if I find what I want. read more

I was determined to buy my first pair of cowboy boots in Texas. It sounded way more interesting and appropriate than purchasing them in the Bay Area. Enter Cavender's. My friend brought me here and I got pretty excited. Walls and rows of boots - in every size, color and design. How's a girl to decide? After an hour of trying on and debating (with myself), I found the boots of my dreams. Well, if ever I had dreams of cowboy boots. I also picked up a couple of t-shirts and a spiffy cowgirl shirt - black with white piping and pearl buttons. I have yet to wear it, but one day... one brave day... I will! read more

Cavender's Boot City - Shoe Stores Near Me - Houston, Texas

Friendly staff, and good customer service. Just don't walk in during Rodeo season dressed in Rodeo wear or everyone thinks you're an employee. I came in wearing a committee vest jeans hat and Boots, and people kept asking me questions about the store rather than about Rodeo. read more

This place is terrible to order from I ordered one pair they never came and I never even got an email that they weren't coming. Then I call costumer service trying to get it fixed and see what was happening and they said they could order me a new pair with no shipping. Since I already paid for next day air which was 30 something dollars. So I wait a few days hoping to see my jeans and nope 3 days later canceled they really shouldn't have stuff online available if they can't ever fill an order. 2 TIMES. RIDICULOUS. The first time was okay but the second time that's just terrible that you can't ever fill an order online. Just shut down the online if you can't keep up with inventory that you have and don't have. DONT ORDER FROM THEM. read more

This is my boyfriends favorite store to come to to buy button shirts and pants to go out on weekends and also to buy FR Pants / FR Shirts for work since he works in the refineries. It was about 6ish 6:30 the latest when we arrived and I myself walked in looking casual and my boyfriend walked in with not the most decent clothing due to the fact that he was barely getting home from work and we came straight here. The moment we walked in we felt uncomfortable since everyone was staring at us. A man named Vincent came up to us asking if we needed any help and my boyfriend responded saying he just wanted some casual shirts. We appreciate the suggestions and recommendations but don't appreciate being followed around and stared at while we pick out clothes. He stood around following us as we walked around without saying any words which is a bit weird. My boyfriend wanted to look at the FR clothing and since it's in the back of the store obviously we made the walk. So as he was looking at the FR pants and shirt, a lady came towards the back of the store and literally stopped once she was able to see us then walked away and we were barely starting to look through the FR clothes not even a minute of looking and we were already being checked up on, almost as if they were thinking we were stealing and 2+2 isn't 5 so it isn't too difficult to understand that employees or whoever works there were basically harassing us and following us because of his appearance and tattoos maybe. It was to the point where my boyfriend didn't even want to try on any clothes because he didn't want to be bothered or questioned about things like that. Thanks to the cashier named Nicolas though for easing my shopping that guy has a great attitude and a way of speaking to customers. He made us feel comfortable before paying and leaving . read more

Will W. The hat master saves the day! Was knowledgeable knew exactly what I wanted was honest when shaping my hat and it straight up perfection! I appreciate you Will ! I'll be coming back read more

This place is new boot heaven! Plus, they have a large selection of western clothes and accessories. The employees are friendly, helpful, and bountiful - you won't have a problem finding someone to help you out. IF YOU ARE LOOKING FOR RODEO OUTFITS - LOOK NO FURTHER! read more

The selection of boots is great, the girls were really helpful, my daughter wanted a pair which was not available in her size, however the girl who helped us found the right size at another store and is shopping them to our home at no cost in California!! read more

Cavender's Boot City - They fit just perfect! Thank you honey! - Shoe Stores Near Me - Houston, Texas

As a Californian visiting Texas, one of the first things on my agenda was to get some boots because every time I have come out here I always never get to it. Thus my google search took me to this Cavenders and the minute I walked in the door I knew I would find what I needed. My struggle with shoe shopping in any state is that I wear a size 11 so its hard to find cute shoes of any sort in a size that fits. But immediately after I walked in the door I was greeted and offered assistance by Michelle who is one of the sweetest sales gals I've ever met. She helped me find a boot shape that was flattering in shape and color, and felt great on my feet. It took a while but she was great about showing me what styles they had there in my size. I am so appreciative of her help and have been wearing these suckers around town all weekend. Other great things I thought about this store were it being easy to find off the highway, being clean and well lit and having all really friendly associates (everyone greeted me with a smile) Also there was plenty of merchandise in stock in all price ranges. The boots I ended up choosing were actually marked down and usually that isn't something a salesperson is willing to show a customer at first but they had no problem showing me what was on sale in store. Anyways the next time I am in Houston I will be back for another pair of fabulous boots! And maybe a few other things. Many thanks to Michelle and the Cavenders team. read more

Cavender's Boot City - Stoked on my new boots! - Shoe Stores Near Me - Houston, Texas

I never post bad reviews. Ever. But this one... I went in to look at some boots. I was minding my own business when "Steve" just came up to me and startled me. He literally stared at me and said nothing for a good 10 seconds. It was WEIRD. I was the one that asked him "Can I help you?" to which he responded "How can I help YOU?". I tought to myself ok he's a bit off but whatever. I told him that WE had been looking for some boots online to which he responded "Who is WE?" I replied "Me and my Boyfriend". He immediately changed his attitude towards me and pretended like he was looking for the boots I needed. He handed me a pair of boots which looked a bit worn so I asked him "How long do they take to arrive if I order them online?" He replied WITH and ATTITUDE "I don't think the website does express shipping". I said "I like the other boots too" just to make a comment and he replied annoyed "Well these are the ones you showed me." I was already fed up at this point. I wanted him to leave me alone because he was making me feel uncomfortable and he was no help at all. To make him leave I told him "I need to talk to my boyfriend and see if these are the boots" to which he said "I'm just hanging out". Overall my experience with this "Steve" was the worst, most unprofessional, weird customer service I have ever had with Cavender's and sadly I will never go back to that store. I felt harassed and extremely uncomfortable. read more

This Cavender's location always has a great selection. I've stopped during Rodeo to purchase new hats and boots, but I have also come here for Christmas shopping (so Santa can buy my boots), and the selection is still great. Last holiday season I came here with the intent to buy some cowboy boots with some turquoise on them. I found ONE pair of turquoise leopard Old Gringo's marked down almost 60%! They happened to be in my size.... it was fate. The employees here are always nice and helpful without being annoying. Nothing irks me more than a sales person walking around trying to show me what they think I'd like. I'm a picky bitch so I want them to help me without showing me things or acting like I care about their opinion when I try things on (I digress).... Cavender's also has great sales. If I am in the market for a new hat I always try to wait until they have their 20% off sale on hats. The sale is normally right before/during rodeo so that's always convenient. read more

Visiting Houston and 3 of us needed boots. It was a pleasure shopping and the staff was extremely friendly and helpful, especially Will Wilson. We bought 4 pairs of boots a hat and a wallet. Now all we need is a horse! Thanks Will! read more

Yeehaw!! This was the largest and most smelly good Cavender's I've ever had the pleasure of shopping in. And we have an outlet store not far from San Antonio. Every person working made an attempt to help us out! I could just take a seat and soak up the leathery smells from this place, but we had football to watch and that ended our visit. read more

Loved it! I was in Cowboy Boot heaven. Why oh why did I have to be so broke when I was visiting Houston?? Because there sure were some cute boots. This place was huge, the staff were friendly, and the selection was jaw dropping. Not to mention, they had some pretty cute clothes and accessories. Good thing they have a website, I might have to use it! read more

Great store with very helpful staff! We came here looking for a true cowboy boots for my BF and he spent such a long time that I was super impressed with how patient the staff was who helped him. (Brent?) I worked in retail several moons ago and I would have left him in his indecision. But not Brent (?). Pleasant, polite, and super helpful. Anyway, it took him so long to decide I ended up buying boots too! (So see, it paid off) Go here for friendly service and truly outstanding inventory! read more

Low END..Crappy service.. I realize they've been around for a while but I guess they forget you can buy online anywhere in the world these days.. I don't even think some of the products are top notch any more .. almost Low end! Sorry.. you can't live off your name anymore . read more

Excellent selection. C.W. is a terrific polite salesman, took the time to explain, advise and look for the right boots at the right price. Am really enjoying my new boots. Thanks C.W.! read more

You live in Texas. You're a man. You need jeans and boots, maybe a new shirt? Go to Cavenders. But take it easy, you could leaving looking like you got run over by a rodeo. read more

I purchased a pair of Tony Lama Lizards from Cavenders to replace a pair that I originally purchased from them and wore for 8 years. I have shopped at Cavenders for many years and love their huge selection of western wear and accessories. While I was wearing my boots for the first time, I noticed some stitching that was not done correctly. I pulled into the Cavenders to return the boots and their boot repair specialist was outside the building, saw me carrying the boots and promptly greeted me inquiring about the imperfection. He quickly took control of the situation, found a replacement pair, conditioned them and walked me through check out. This is about as good as customer service can get. I love this place. read more

Love this place. I'm from St. Louis and went in to get my first pair of cowboy boots. It was a great experience. I was genuinely greeted by Vincent. He was kind, patient, and very knowledgeable! He answered all 50+ questions that I had. He gave me the perfect amount of time to look around, but periodically checking on me to see if I needed anything else. Once I finally decided on some Ariat's (actually the ones I found on their website) I noticed a scuff mark on the toe. Vincent took the boot in back and fixed it. He then stretched the other boot so it didn't dig into my ankle. There are just so damn many things in this store, you could be lost for hours! It was my pleasure to shop there and I look forward to visiting again in the future. read more

One can't roam Texas without some cowboy boots. Lol Actually I did pass on the boots as I can't gather the need for one being a city boy. The wifey and kids just couldn't resist and all walked out with some fancy boots. This place has rows and rows of boots-more than I've ever seen. Prices seem to be fair, but never shopped for boots, so not exactly sure if it's the best deal in town. Prices started about 100 bucks for your typical Chinese made knock offs to 1000.00 plus for some really elaborately USA made custom ostrich boots. read more