I recently purchased an bike from TEMU. However, I couldn't figure out how to fold it so I can…read moretransport it to and from my destinations. I met Whitney in the shop area, she greeted me with a smile. I explained the reason for my visit. She advised me that the Technician was on break, then she then told me to bring my bike into the shop and someone would assist me. It was just a few minutes later, I met Hadrian. He and Whitney weren't sure how to make it fold either initially. Then, I remembered I had a manual ony phone. I showed it them. Hadrian and Whitney figured it out immediately. The next thing I knew, my bike was folded!!! He did it so fast, I barely saw what he did. It was as if he had been doing this for years. I tried and still couldn't fold it. I asked him to please show me again, he immediately obliged me. They absolutely positively unequivocally made my day! They were so welcoming, polite, courteous, personable. They provided me with outstanding customer service. REI is fortunate to have them as employees. Thank you Whitney and Hadrian for a job well done, I truly appreciate you. If anyone ever asks me to refer a Bike Shop, I guarantee it will be REI~this location.

Garrett in the shoe area helped me pick out women's sneakers. Very helpful and knowledgeable!read more

Sheer IDIOCY! When the clerk who's checked out stands there…read morewatching you set off all sorts of obnoxious alarms and doesn't think he's left their equally obnoxious ALARMING INK security tag attached to one of the exorbitantly priced running shoes you've just bought, sending you home with it so you can waste yet another worthless trip to their incompetently run store to get the obnoxious object duly REMOVED! Sheer IDIOCY, we tell you! UH.... the second cashier CLOD utters as he's perusing the receipt he's demanded to see once we waste the time and energy to return to the store to get the thing removed. It checks out, he quips as if that some astounding revelation. This dys-functional store employs none but the most top-notch, otherwise UN-employable employees! Not even so much as a sentence of REGRET let alone APOLOGY, God and Heaven Above forbid! IDIOTS! Censor THAT, Yelp!

Hi all! This location is closing but that didn't stop…read moreDaniel from giving the best customer service! He was helpful from the moment I walked in the door; took wagons up and down from the display, got the sizing figured out for my daughters soccer needs, and offered to help me carry everything out to the truck! I hope he will transfer to another location. He's a diamond in the ruff!

Went in looking for sneakers for hubby, not greeted when we walked in. Went to look for a certain…read moresneaker & didn't see on the back wall. I finally found someone to ask & he said "nope we don't have them". Lucky for us I happen to see what they had on clearance, low & behold the sneaker we were looking for was on clearance in the size we needed. They were only $5.00 off regular price but oh well.

I walk in and looked at the knife display counter, there 3 employees chatting and no one has…read morebothered to ask if I want to see any of the knives. Very poor costumer service.

After an incredibly frustrating experience at the Fairfield Dick's Sporting Goods, I felt compelled…read moreto recognize an employee who truly understands customer service. I purchased a pair of softball cleats for my daughter online. Unfortunately, they ended up being too small. She wore them briefly while sitting in the dugout at practice, immediately realized they hurt her feet, and took them off. The cleats were essentially brand new. When I attempted to exchange them at the Fairfield store, I was met with resistance from management. Anna Pintane refused the return and was extremely condescending throughout the interaction. Instead of listening to my explanation, she lectured me about how cleats should be worn around the house before practice and even told me that if they didn't fit, I should sell them to a teammate or on Facebook Marketplace. I couldn't believe that was the solution being offered by a store manager. The entire interaction left me feeling dismissed and disrespected as a customer. Fortunately, I decided to try the Pleasant Hill location. What a completely different experience. Mike McKensy (store manager) was absolutely wonderful. He listened, understood the situation, treated me with respect, and promptly processed the return of the cleats that were still essentially new. He was professional, friendly, and focused on helping the customer rather than finding reasons not to. Mike turned a very negative experience into a positive one and restored some of my faith in Dick's Sporting Goods. Customer service like his is exactly what keeps people coming back. If you're shopping at Dick's, I highly recommend the Pleasant Hill store and especially Mike. He is an outstanding example of how customers should be treated. Thank you, Mike, for your professionalism and for making what should have been a simple exchange actually simple.

Not only does this store rarely have the item or size that I am looking for... the staff themselves…read moreare... well... Dicks... They say that they are engaging their customers... when in reality I felt that I was being viewed with suspicion and doubt as I tried on a pair of shoes and perhaps looked a bit dismayed when the common sizes I was looking for were not surprisingly out of stock. So Because I left the store without buying anything - store staff alerted police to my shopping habits and I was interrogated by a Pleasant Hill PD concerning my lack of purchasing at Dicks... not that I stole anything, just that my image as a shopper didn't match their image of a paying customer?! Since when do sporting goods store clerks determine what is probable cause to detain someone (a mile down the road have you) ? I understand that shoplifting is rampant in this area but that is no reason to treat someone who has no intent to steal in that fashion. Meanwhile the only engagement I had with any of the Dick clerks at Dicks came from me asking questions only to receive half assed Answers. Just a shtty experience all Around. I've bought plenty of items over the years from Dicks but I will never shop there again. As for pleasant hill PD sending out their rookie to investigate the Dicks lead that I didnt buy anything so therefore I was there to yada... yada... yada.... Go solve some real crime and use your brain before detaining me. Next time it'll cost you $

Great rental experience! I recently rented 3 bouldering pads for a week, and the rates were a…read morefantastic value; much less expensive than other rental options I looked at. When we realized all 3 pads wouldn't fit in our car alongside our luggage, we went back in and the employee working was super helpful, easily swapping one out for a smaller size with zero hassle. Both picking up and dropping off the gear was completely seamless. Highly recommend their rental department; I'll definitely be renting and buying from them again!

Quite frustrating experience with their online order process now…read more I ordered some bike tires on the website yesterday, which clearly stated 'Pick up at Berkeley within 1 hour'. I never received the 'order ready for pick up' email'. So later in the day, I called the store and they said that my items are having to come from another store. Why did the website say it would be ready in an hour then? Further, the guy said to check back tomorrow. It's now tomorrow and my items are still not in. Now I'm being told it will probably be a couple more days. Seriously, what gives with their inventory process? It is very clear that their website lies and I would be very concerned about believing it if it says that you can order and have your order ready to be picked up in an hour, or even that day....

DECENT VARIETY I…read morecame here on the Sunday before the first day of classes on Wednesday. I went to two stores prior to Bear Basis. I was looking for California Golden Bears clothes I could wear to a sports center/ gym while representing my alma mater. The two stores I went to prior to Bear Basics were more specialized in the merch but I couldn't find what I liked. When I came here I was hoping to find a t-shirt and short that appealed to me. After searching I found the items I liked. The t-shirt I bought had the insignia of the university. Also I bought a pair of blue short with a Cal logo. Both items were Champion brand. I liked the store because of the variety of Cal apparel. What made this store appealing to me while I was a student was the abundance of vintage graphic t-shirts. This was the place where I bought two Beatles album cover t-shirts: Sgt. Pepper's Lonely Hearts Club Band and Abbey Road. When I looked at the vintage shirts upstairs I noticed there were lack of selections unlike before. The quirkiness appeal of this place is gone, but Bear Basics is a nice store to purchase decent apparel.

The selection is horrible, the prices are even worse. They do not take returns after 7 days. If you…read morego within 7 days they only do store credit and will not give you cash back if your new selection is a bit cheaper. Do not come here to get your merch!!

I have come to Gryco with a super rush order two times in the past 30 days. They went into action,…read morefull steam ahead for both orders, executed, and have the T-shirts ready for us by the deadline. I appreciate you all making it happen and being so highly recommended with our firm. Thank you for being the go to for our T-shirt orders. You're the best !

Absolutely horrible business! Their Sales people are very rude and hard to be reached to get info,…read moreas they are hardly every in the office. When you do call to get information no one ever seems to know what is going on with your order. Several orders were done incorrectly with no real reason to why they were. The owner, Cheryl, got extremely crabby on the phone when I called to complain. On one occasion I had even walked into the office as they were talking badly about a previous customer, Sleepy Hollow, and how difficult they were to work with. Very unprofessional! I would never recommend using them. They are horribly overpriced! You might as well use another local business or go through an online store like Custom Ink or Teespring.

I visited the jewelry department here. Was assisted by "Arzo". She provided excellent customer…read moreservice, and was very instrumental in helping me make a decision regarding my purchase. Thank you very much Arzo! Regards, William K.

Nordstrom itself is still a great place to shop. This review is really for the free styling…read moreservice they offer. I was in need of a professional wardrobe after working from home the last few years. I set up an appointment with a stylist online and she called to ask what I was looking for, my sizes, color preferences etc. I was very specific- I needed an interview suit for my conservative industry, as well as day to day office pieces and shoes. I also said I was open to jewelry (costume - Nordstrom is one of the best stores for costume jewelry that is still high quality IMO). We set an appt and I cane in and she had reserved a large fitting room and had it filled with suits and separates. Everything in row sizes (I'm a 4 or a 6 based on the designer). Nice job of bringing in both high end and more reasonable prices. No shoes, no jewelry, no outfit suggestions. That was the "style" part I really wanted. Basically for a free service it's a nice time saver to have clothes pulled and ready for you to try on. But that's it. I was prepared to spend a lot of money because I hadn't shopped much in a long time and I ended up with a single suit, a blouse, and a random t shirt I later texted the same stylist to ask if she could pull some options for an upcoming wedding I had to go to. Never heard back.