The personal doesn't know how to count and your clothes will be missing the manager it's not professional and will not take responsibility for your missing clothes. read more

Well if I could give it a 0 I would. Terrible management who tells customer that they will not be held accountable for items THEY have ruined. Do not use this dry cleaners unless you want the manager telling you that you bought your expensive items that THEY ruined at goodwill or maybe you shouldn't take you items there since they are expensive . Very disappointed. read more

I had two great experiences with them. The zipper of one of the down jackets that we dry cleaned broke. They were responsive and very responsible. The sent the jacket to two different places to fix it, and they did a great job fixing it. Not only they fixed the zipper, they also dry cleaned the jacket again. Thank you !! A few years back I didn't realize that I was missing my jacket's hood. When I realized it a few months later, I called CD One Cleaner not expecting they still had my hood. To my surprise, they still had it. I was so happy. Thank you CD One Cleaner! read more

This place is awesome! I brought in a silk designer dress that I got a grease stain on. The first time around they spot treated it and couldn't get the stain out. So when i got back I was really upset (with myself) to hear my dress was ruined. The lady could tell I was sad and told me to give her two days and she would keep working on the dress. Since it was silk it could not be wet washed and since it had beading it could not be dry cleaned. I did have to sign a waiver, since it was an expensive dress and they were going to try some different methods, saying I wouldn't try to get reimbursed for the dress if something went wrong. They did all of this free of charge. I went back two days later and the dress was back to perfect condition! I love CD One Price Cleaners... the cheapest dry cleaners I know AND they do the best work! read more

I just picked up my wedding dress here. Yep, I dropped it off for cleaning almost five months after the wedding. I don't know why I waited so long, but at least it's done. I was really nervous about dropping it off here a few days ago because I didn't want my beautiful bead & lace dress getting ruined somehow. When I picked it up, I was thrilled to see that the bottom of the dress was white and clean (I wore it outdoors and it was lined with dirt) and all the lace and beads seemed to be intact. I still have to inspect the dress more closely, but I'm really happy with it! I also had a coat cleaned here before and that turned out well too. I'm pleased with this place. Just a heads up: not everything is $2.49. I had to pay $25 to get my dress cleaned. I was really disappointed about this price, but I really needed to get the dress cleaned. I have no idea why, or how that compares to other dry-cleaning services. (I am secretly praying they didn't rip me off....) read more

I had high hopes for this place. I like the pricing model and they have a nice website. However, I won't be back. In the end, you get what you pay for. PROS: * Employees were very friendly and explained the concept/process to me in detail * Same day return for no additional charge or need to haggle for it * Free coffee. It said Starbucks but it looked like the free coffee in a muffler shop to me. CONS: * I wasn't asked what kind of starch I wanted in my shirts. Therefore, I got none. Not acceptable. * They don't take credit cards. Cash and check only. I understand this is probably due to cost of accepting the cards but you can't have a policy like this and expect anyone under 30 to come back. And having an ATM on site does not say "customer friendly" it says "extra source of revenue for you." Very bad. * Two of my shirts had melted sleeve buttons. Again, totally unacceptable and, to me, indicative of the processes you have to use to operate at rock bottom prices. I won't be back. I'm going to find another family-run shop close to my new work office. read more

I typically go to the CD one by my work but since this is close to home I thought it would be the same, was I wrong. These CD one are franchises so the prices are different by location. I thought I was going to get the 1.49 dry cleaning like I always do nope it's 2.79 here not the end of the world but for the outcome yes it does become a big deal. I picked up my clothes and started going through them and anything that was white turned yellow. The collars on all my shirts were ruined and when asked what happened you get well this is how we got your shirts. Never coming back here again read more

My coat got burned during my first dry cleaner's experience. Another coat loss some color, but I will focus on the burned one in this review. There are three large burn spots on the front, side, and back of the coat. I only hand wash my coats, especially the one that got burned because that's my favorite one and I'm unsure about how safe a dry cleaning process is. I saw some really great reviews on here and thought I would give CD One Price Cleaners a try. I mean, what are the chances that they'd ruin my clothes on my first go? Unfortunately, I found this out after I got home. I really wish I had given the clothes a more thorough look over in the store, then I could have brought it up right there. They are only open until 7pm though and I was only able to pick up the clothes near closing time, so I thought to be respectful and looked over the clothes at home. I also trusted the store wouldn't burn their patrons' clothes, but alas... How does CD One Price Cleaners remedies issues that arise from their dry cleaning process, especially since this coat is unique? I recommend others to be more wary of dry cleaners, especially if bringing in costly or unique clothing. It might be better to wash it yourself or put trust in other professional services. read more

I am relatively new customer at this location. So far my experience has been very good. Nice and friendly staff. Have done good job in dry cleaning my sport coat and pants. Recently used Yelp check-in one garment cleaned for free offer with no issues. Would be using them again for dry cleaning. read more

Testing another Dry Cleaner. Ok so this place is cheap. I tested out a couple dress shirts and some black pants & black T-shirts. Everything came back clean as in laundred. The Negative: The dress shirts had creases on the front from being bunched together with other clothing. The black T's came back with other peoples pet hair and fuzz. This happens a lot as dry cleaners don't go over the garments after they've been "Cleaned". In my book a Fail. The pants were ok... read more

I usually don't put reviews up , but this time around I am very disappointed in the way I was treated here. I have been talking my clothes to this cleaners for years now and I only started having problems with recently when they changed management. The staff is great their manager is the problem , if you can even call her that. I took my expensive clothing precisely because they are dry cleaner clothing. I took a sweater in that was a xs and it came out being an xl with a hole on the sweater. I tried contacting her but her staff couldn't get a hold of her and neither could I. I came in to look for an answer and said that she needed the receipt of the clothing(who keeps receipts of every clothing that is purchased) she asked me for that and I said that I didn't have a receipt , she even said that I should give her my bank info so she could look for the purchase herself. She said that I should be taking my clothes elsewhere , and mentioned that I probably purchased my sweater from goodwill. My point is she offered me 100 dollars to basically leave her store out of the 680 dollars that I payed for the sweater. SHE DOES NOT HOLD HERSELF ACCOUNTABLE FOR THE ACTIONS THAT SHE DOES. read more

The dry cleaning is fine but their laundry service needs improvement. They do a fair job pressing shirts but they don't seem to use starch even if you ask. Always check to make sure your collar was pressed evenly before you leave. They'll fix it but it's a bother. Don't bring in wing collars or French cuffs; they really mess those up. Overall, ok dry cleaning and fair simple shirt laundry. read more

I've been using this place for a long time with no issues. I like the quality and the prices are great. They handle long lines very efficiently and are friendly. Also, kudos for accepting credit cards. I hope they keep up the good work going forward! read more

ive been coming to this dry cleaning place for three years, i think its about time i write a review. I have gone to many different dry cleaning locations, and i dont understand the point of paying double the price for garments for the exact same outcome!? CD ONE PRICE cleaners does a GREAT job of dry cleaning. Only think i wish they did were bedding sheets and what not. But thats OK. I am always greeted with a smile AND by name - which is a huge thing in my book. The effort is always 100%, and theyve never seemed to let me down and im still goign to them for 3 years. Thanks again! read more

I always thought this location was good, especially since I could bring in my suit coats one day and have them the next. Well, I brought them in on a Saturday morning and was told to come back Monday after 5pm. Um what? Thinking it was a mistake I called the next day and asked if my clothes were done and the girl on the phone said "well what does your ticket say?" I replied that it said Monday by 5 but I had brought them early saturday. Her response sas "it says Monday by 5 it's monday by 5 good bye" and hung up. So I went to buy a NEW suit coat for work and when I went in Tuesday to pick up my items I had a teenager who didn't make eye contact with me and was scrolling through instagram as she grabbed my ticket and was just super rude and not once looked up from her phone. I will never give my service to a place that does not enforce treating your CUSTOMERS with respect. Never coming to this location again, would rather drive the extra mile for better service. read more

I asked for no crease in my jeans, 3 times.To make sure she understood me.She said no crease.I picked up my jeans with a crease.

I have only been bringing a few items here since my last review nothing, as I previously stated with unique buttons. I did, however, bring a hoodie that not expensive (from old navy) but I liked it . I had taken it to CD one price before without a problem. It has now been faded from bright purple to eggplant. The girl on the phone was nice but the manager was not in. I think they fried it by turning up the heat too high. Weird, because as I said it's been there before, and I didn't have a problem. Even my buddy said she wouldn't wear it except to Mc Donald's. Thanks again CD One. That's it for me with this place, the nice employees in front don't make up for ruined clothes. read more

The worst dry cleaners I had a horrible experience with the owner today when I complained about a pair of slacks that I brought back because they had stains on them that were not there when i brought them in she literally started announcing to me in front of all the other customers that she was not responsible for those stains and she then stated announcing in front of all the customers was she responsible for the stains in the crotch of the pants from My period it was incredibly embarrassing for me while I'm 60 years old I don't get it a period she basically did not want to take responsibility and just wanted to embarrass me so that I would leave the store. This owner is horrible it's very sad because the staff is incredibly nice and I will miss seeing them on a weekly basis but I refuse to ever go back to that cleaners! read more

Been going here since they opened. The service and quality is top notch. Have I had a few issues in the past, sure, when you use a business once a week for several years issues can occur. But they will always redo the cleaning for free and will bend over backwards to make it right. There are very few businesses today that provide a personally touch and care about there customers. I'm glad to have such a business in Palatine. read more

One of my coat's fur hood got burned. Tim, their manager, helped me to solve the problem. He was able to find a replacement with the same brand. Tim and all the staff was very nice and accommodating. I was very pleased with the service. Thank you. read more

Ok, I dropped off my 3 shirts for laundering. Less than $4. Grabbed a free cup of cofffee. Good start to a day. Next day: Picked up my 3 shirts, 30 seconds + another great cup of coffee. Am I nuts or is this one awesome deal? I love this place. Parking within INCHES of the front door, free coffee, great prices. Gave it 4 stars instead of 5 because the lady wasn't very talkative, but hey, with that kind of service...she must be too busy giving great service instead of lip service and that's fine with me! read more

great/friendly counter staff. excellent customer service. Owner is VERY INVOLVED and it appears that she has a great rapport with her staff! read more

The people there are what makes a difference. I have been a customer for years and the warm and friendly greeting I always get will ensure that I won't be going anywhere else. My husband, who is an amputee has taken on our "cleaners" duties lately since I got a second job and have been unable to go as often as I like. He came home talking about how nice everyone was and how they asked about "Valencia"...yes they know me and other customers by first name. He also stated how helpful and concerned they were...even getting the clothes out of the car for him and carrying our cleaned clothes to the car for him. They didn't want him to hurt himself especially being on crutches in the snow and ice....He says they always look out for him which makes going to the cleaners a pleasure and not a burden. This is just another example of how their customer service and professionalism is TOP NOTCH. read more

The employees are amazingly friendly, and the prices are great. We used the laundry services while our washer was out of commission and we wondered why we bought a new washer at all, because CD One Price was so affordable. read more

It was a Friday just before a holiday weekend. I live in the city, but it's most convenient to do my cleaning near the office. I'm on the email list, so early afternoon I received the email that everything was ready. They are always so helpful and accommodating. They offer to help bring cleaning to my car, always have a smile and my clothes are done right! read more

The service and quality is great here. I took my work shirts here every week and both my wife and myself were treated by name as soon as we walked in the door. I was sad when I moved and couldn't use them anymore. read more

the service here has gone downhill. i have had every homecoming and prom dress altered here no problem, but when i took my prom dress to get it altered this year not only did they forget to do part of the alteration BUT they also took a week to do it. now it's a day before prom and i still don't have my dress. it's a major inconvenience because after a week of it sitting there they didn't even think to alter the dress. and when i took it in, i told the lady who does the alterations that the strap also needed to be fixed along with it being taken in and when i said that she was very snarky. i just wanted to make sure it got done. and it didn't. i will never ever be going here again. the woman at the front is very nice though i have to say. the lady who does the alterations, not so much. you would be better off doing it yourself. read more

Brought a bunch of shirts to get cleaned, some of them very dirty. Service was OK and most of the stains came out. I found one broken button but it was an older shirt so I guess I shouldn't be too surprised. Overall average experience, if you need something done they could do it but there are better places out there. read more

WORST. CLEANERS. EVER!!! First off, the employee taking my garments didnt even ask what service I wanted done on certain items. Second , when I got my clothes back they were ruined. Never going back here! read more

They also told I am not allowed in the cleaners . I guess I can't pick up the shirts that they ruined.Also they gave me a $40 credit.They took that away from me too,because I went to the corp. office with the problem. read more

Do NOT go here. They are unprofessional. I brought in five pairs of pants and asked three times that they not be creased. I asked three times because I've been to other CD One Price Cleansers and they have always pinned a note to my pants indicating that they are not to be creased but the employee didn't do this. She swore that it wasn't what they did at her store and that the pants would be fine. She also tried to charge me $3.19 for one of the pairs of pants, which when I caught this and asked why they were charging more she said that she would change the price to $2.49. When I picked up my pants on Saturday they were all creased so I asked the employee (the same person who took my order) to please fix her mistake and she said that I would have to wait until Monday at 5:00 to pick them up if I wanted them fixed and then she walked away. I took my pants and walked out. I will never spend another dime here. There are other Cd One Price Cleaners that do great jobs but not this one. read more

Ever wonder which dry cleaner to use.????... here is the answer...CD on Dundee....great friendly customer service....prices that don't break the bank...plus they do a wonderful job cleaning and pressing your clothes.... read more

We have used CD One Price Cleaners for several years and have been happy with their service.

I brought in black pants.,and they came out dirtier then when I brought them in. They must of cleaned them with something white .They had lint all over them. Also they had hair on them . read more

The location I go to is on Dundee Rd., just west of Rt 53. I moved to the area in June ... since then, every time I go to this location, EVERY employee is always friendly, professional, efficient and courteous ... they seem happy. Two weeks ago when I stopped in I thanked the manager and told her what a terrific staff she has .... kudos to the management / leadership team! I am a corporate trainer and a few of the key topics I focus on is relationship building and customer service. As you can imagine, I have high standards and always appreciate excellent customer care. Thank YOU, CD One for always taking good care of me! Susan Fignar read more

Great price...and hey you get what you pay for so people who are so critical don't come to CD 1. SSpend the money $ that you have and can afford and don't comment. Nice people and know me by name...clothes look better then I could do so for the money good job! read more

I don't go to this location any more as too far for me but am surprised to see such negative reviews. I had been going there since they opened and have had no complaints. Dry cleaning as well as laundry service is decent. Staff is friendly and helpful. They even asked for suggestions and, I was shocked when I found out that they had pain attention to my recommendations. I would still be going to this cleaners if it was closer to my house. read more

Was in the area for business when I totally destroyed two of my shirts with coffee. Took them and explained the situation they rushed them to the front of the line. Saved me from having to buy a couple new dress shirts. If I lived in the area this is the only place I would go! Great service and a nice looking staff! read more

terrible experience with having my Ralph Lauren comforter cleaned. the entire inside of the comforter clumped up and it's now ruined. the owner did nothing about it and said it's the manufacturer's fault. I've had the comforter cleaned twice previously at a normal dry cleaner - no problem. I will never go to this shit shop again! read more

this place is great those dumb-asses writing bull shit don't know shit. first of all if shit falls off your clothing. NOTE: they are NOT responsible for sequins or anything that has fallen off. If your clothing shrinks also NOTE: that if the care label says Dry Clean only then its the clothing manufacturer's fault.. anyways.. Jason S. if you wanted starch on your shirt.. umm yeah God made you a mouth to talk and say "i want starch on my shirt" anyways.. this place is great all the employees are very friendly. i get awesome coffee. the owner is great and understandable. i really would recommend this place. they are open every day from 6:30am-7pm. they have same day service from until 10am, so what ever is in by 10am will be out the same day by 5pm. whats even better is that we can ask for an early special. so when ever i need something by a certain time they do the impossible to try to squeeze my clothes in to a certain time. i honestly recommend this place (: read more