I'm extremely disappointed with my experience with Cedillo's. We recently purchased a home in Redlands that had been renovated, including two brand-new HVAC units installed by this company. The original installation came with a 10-year warranty, which was reduced to 5 years when we purchased the home. I understood that and had no issue with it. What I did expect, however, was that the company would actually stand behind its installation and provide reasonable customer service when there was a problem. Unfortunately, that has not been my experience. Within the first year of the installation, and after only one season of use, and with two months of owning the home, we started having AC issues. I called Cedillo's for service and was told they couldn't get to us for about a week. Because we were concerned about the problem and wanted some peace of mind, I called the HVAC company we had previously used and paid $200 for them to diagnose the issue. They confirmed there was a refrigerant leak in the lines and that the leak needed to be repaired and the system recharged. Cedillo's eventually came out and repaired what they identified as the leak. However, we were also charged to recharge the system, despite the fact that the leak occurred within a year of the original installation and after very limited use of the equipment. When I questioned why we were responsible for the recharge, I was told that "anything can cause a leak" and that it could have been caused by vibration. That explanation honestly made the situation even more frustrating. If vibration caused a newly installed line to develop a leak within the first year, that raises questions about the installation itself. Regardless of the exact cause, I have a hard time understanding why the customer should be paying to recharge a brand-new system when it lost its refrigerant because of a leak so soon after installation. I could understand this being treated differently if we were talking about five, six, or seven years into the life of the system. But we're not. We're talking about a brand-new installation, less than a year old, that had only gone through one season of use. We then gave the system some time to see if it would actually perform properly after the repair. A couple of weeks later, we were still having issues and the unit was not catching up as it should. We reached out to Cedillo's again by text and also called the company. We received no response.bno matter what. System struggles to keep at 78 or 77 even after running 24/7. That's just not ideal for new units that are supposed to be more efficient. one half of the house is great the other not. I have kids and seniors in the home. That lack of follow-up is probably the most disappointing part of the entire experience. I'm sure Cedillo's does quality work when everything is working properly and there is a paying customer standing in front of them. My concern is what happens when something goes wrong and they have to come back. Looking through other reviews, I'm certainly not the only person who seems to have had the impression that getting the company to come back and address an issue becomes a hassle. To be clear, I understand that I am not the original purchaser of the HVAC systems. However, I purchased a home with brand-new equipment installed by Cedillo's. The warranty was reduced from 10 years to 5 years because of the change in ownership, and I accepted that. What I did not expect was a difference in the willingness to provide service or stand behind the installation. A warranty is only as good as the company's willingness to honor it and respond when there is a problem. At this point, I'll continue using Cedillo's while the equipment is under warranty because I don't have much choice, but I am extremely disappointed with the customer service, the lack of follow-up, and what feels like an unwillingness to stand behind their work. If you're considering using this company, I would strongly recommend asking exactly what happens if something goes wrong shortly after installation, and, more importantly, how willing they are to come back and make it right. We called again, gonna give them another chance but this is cool. No pun intended. read more

I have had Cedillo do work for us for years now and he has always been consistent, honest, fair with his pricing and straight forward. Never tries to upsell and always fixes the problem right away. It's hard to find reliable and honest people like that so definitely give him a call if you need your heating and air fixed! read more

My A/C unit stopped blowing cold air on a Saturday night, so I wanted to get it fixed as soon as possible due to the summer. I had called a few other companies who wanted to charge just to inspect the issue, so I crossed them off. Then I came across Jose's company as he was local to me (Grand Terrace) and gave him a call. After talking to him he was able to come by Monday evening and to my luck, it was just a capacitor issue. He took care of the problem at a very reasonable price seeing that it was summer. Jose was straight forward about everything, and gives you an explanation of why the issue might of happened. If you need an honest and reliable A/C guy, Jose is it! Don't hesitate to give him a call if you are having A/C issues. He is honest and straightforward and no B.S. I will for sure be calling him up if I ever have issues again and will definitely refer friends to him. A/C issues? CALL JOSE!! Thanks again Jose. read more

Quick service, best prices, local. I recommend.

Thank you to Cedillos Air Conditioning. Jose Cedillo has worked on both my homes for a few years now. He provides excellence, integrity, and professionalism every time. He is definitely an expert in his field and very dependable with reasonable prices. I agree with the previous review. Jose is honest, fair, and trustworthy. Thanks again Jose! read more

There are many options to choose from on Yelp. I'm glad I went with Cedillo's. What a genuine, stand up man. Fixed my problem with ease and offered some maintenance tips as well. His prices are very affordable also. I think we've found someone to help us if we ever have a problem with our unit. read more

None of us want to call and Air Conditioning and Heating Company but when you do Cedillo's Air Conditioning & Heating is the one to call! I called Cedillo's at (951) 377-9034, shortly one of his staff returned my call and to set an appointment. Cedillo's Air Conditioning & Heating is Honest and trustworthy and I would recommend them to everybody! I had a clogged Condensation line, Cedillo's cleared the line and explained how this can happen and what was really important didn't try to sell me something I didn't need. Want someone you can trust call Cedillo's Air Conditioning & Heating like I did, you'll be glad you did..... 951-377-9034. You can also check them out on Facebook.com/cedillos69 or email his staff at Cedillosqualityservice@gmail.com read more

Mr. Cedillos did a good job installing a new heating and new condenser unit for my central air with a good price. My concern is about 9 months later I called about a request for his opinion on why my central unit was making a loud noise( which as far as I know had nothing to do with his work done previously). We set up a appointment to come check out my central air unit and never showed up and never call to cancel?r I was disappointed since I took off from work and lost work time. read more