10/10 star place! I had thrifted a vintage Coach Courier Bag from the late 70's and it had some…read moreparts that were worn down and missing leather completely. Two other cobblers that I had been to before suggested taking the bag apart completely and quoted me for $500! I did not like the idea of taking the bag apart completely. My husband went over to Stern's to see if they could make the fix possible and they did (for a VERY affordable price!) I really want to thank Stern's for the amazing service! The bag looks amazing!

I'm very happy with the quality and the customer service from Cobbler's Bench/Stern Shoe Repair. I…read morebrought in a pair of heels for a repair , and Julian was friendly and helpful when I dropped them off. A few days later , I got a call that the shoes were ready to be picked up. When I arrived and gave my ticket , Julian brought the shoes over and took them out the bag so I could inspect the work that was done. I was very pleased, and will certainly be back the next time I need repairs.

I have been going to Fortuna's for over 20 years, and it's so much more than just a cobbler shop…read more Over the years, I've trusted them with everything from shoes and belts to leather coats and vintage leather bags--and every time, the results have been incredible. If you have high-end purses that need some TLC, this is absolutely the place to go. The owner has an amazing eye for detail and a true gift for restoration. He doesn't just repair items--he brings them back to life, making them look beautiful and new again. Their cobbler, Greg, is amazingly talented! In a world that changes so quickly, I am truly grateful for the consistency, craftsmanship, and integrity I've always found here. That kind of reliability is rare, and it's why I keep coming back year after year.

i worked at the white flint mall years ago where they had a shop-…read moreawesome people and excellent work- the took care of my shoes including my belts-

I needed a time sensitive heel repair on my red bottoms so I called around the area and this place…read moresaid they could do it on the spot. At first I was a bit confused pulling up because it was also a Barbershop. Although I was kinda skeptical I went ahead with it due to me needing them that day. Shaq was very kind, helpful and did an amazing job! Even though it was slightly pricey ($20 to replace heel pieces I brought in) I will definitely be taking all my shoes back to him.

Helpful, fast service. I appreciated the thoughtful, kind approach to solving the problem I I had…read morewith a new pair of boots.

This place made my heels look like new. I only needed the heel tap and they buffed my shoes as part…read moreof their service.

had some loafers tha were fixed fast for a great price! They picked up my shoes from my address and…read moredelivered them a week later

We have been A&B customers for over 30 years (gosh I'm old!) and wouldn't think of going elsewhere…read more We moved from Bethesda 5+ years ago and yet I'm heading back to have shoes resoled and pants hemmed this week. Berc has watched our kids grow up and now they,too, drop off their clothes. He is a treasure.

Excellent work Great service…read more Very good value Very reliable Very pleasant Convenient location

I had two pair of trousers to hem. I never thought to ask for the price, my fault. When I picked…read moreup the pants the total was $50.00, $25.00 a pair. Wow! Next time I go somewhere to have some minor tailoring done I will be asking for the cost.

Consistently terrific service. Great people. And always a pleasure to go here. They get stains out…read morelike magic, and do great alterations.

I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.

shockingly expensive and very poor quality repairs. I requested and paid for the soles of my shoes…read moreto be replaced and he only replaced the very top but charged for the whole sole!

Raul took shoes that I'd gotten resoled at a local mall about a year ago, and he transformed them…read more The previous shop did shoddy, pricey work. The quality of materials Raul used, on the other hand, appears at this stage to have been superior. Time will tell, but he seems to have done a much better job.

I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L