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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    2.7
    (26 reviews)
    $$

    First don't let them up sell you on the the insurance they sell to make the phone repair cheaper it…read moredoesn't take effect for the first month. Other then that quick and easy repair service that was not cheap but not to expensive. I would have given 4 star if not upselling useless at the time service but that was on me I admit to a point.

    2.8 stars is embarrassing but well deserved. What a bunch of incompetent employees. We were sent…read morehere by asurion to look at our television that was still under warranty. Asurion sent the parts that they thought would repair to this store. The store called us to tell us part arrived and we made an appointment. We show up for the appointment and had to wait through 2 other walkins (why even make an appointment?) so about 45 minutes of waiting later, we check in. The guy (I think it was Ryan) says "oh I thought that was your television in the back. My husband tells him the parts were sent for the tv, he disappeared to the back to check and then returns to tell us that the parts they sent were used on the other guys television and oops looks like they only sent one set of parts! Oh but don't worry, the parts didn't work on their television so we will try them on yours and get back to you, should take about 4 hours. We called on Sunday (2 days later as they never bothered to call with an update) and they said they had to get other parts to fix - eta Tuesday. They called Tuesday to tell us the parts didn't work and the company was sending a new TV. We returned today to pick up the stand for our broken tv and once again, walked in, guy with dark hair blonde bangs didn't even acknowledge we were there - he was helping someone else. 30 minutes later, he overhears me saying to my husband that this is ridiculous and he finally acknowledges us; and oh now he's going to pause helping person one to see what we were there for. Guy in the back, Travis, didn't even come up to help as now there was 2 additional people behind us. This place is a joke.

    Batteries Plus

    Batteries Plus

    4.4
    (24 reviews)

    They have never let me down They always have a wide range and wonderful selection of batteries some…read moreof the most hard to find items can still be found at batteries I enjoy going there and I will continue going there if you have any issues or problems I would suggest that you go to Battery Plus

    IMPORTANT NOTE - most Battery Plus locations will not replace batteries in any iPhone older than an…read moreiPhone-10. This location is the only Batteries Plus location that will still service older iPhones - like my iPhone8. I did find another store that would service iPhone8's but their price was substantially higher than the price at Batteries Plus MONDAY - Scheduled an appointment for replacement of a battery in an iPhone. Got an email confirming my appointment. I arrived at the appointed time and was told that they didn't have a technician on Monday and couldn't do the battery replacement. In their defense (at least partially), they did try calling an hour before my appointment but their call was blocked by my call-blocking software. Warning - don't rely on their email confirmations. TUESDAY - I made an appointment and returned the next day. The technician (assistant manager) was prepared and had the replacement battery at the counter - ready to install. He said the installation would take 30-45 minutes. I returned 45 minutes later and the installation was complete. Very satisfied with their service Friendly staff, good service, fair price.

    Best Buy - Columbus

    Best Buy - Columbus

    2.1
    (121 reviews)
    $$

    When I walked into the store I was like wow I haven't been here in years and when I was walking out…read moreI remembered why I stop going to this location the customer service experience is the worse not sure how they train or even why they got 100 employees and none of them know how to help ! They stand around and just talk to each other not working ...it looked like a high school all the different groups of employees standing around talking . I didn't purchase anything I walked out fussing saying I will go somewhere else to get help with what I'm Buying

    The store manager, Zachary, was outstanding--truly a 5/5 experience…read more Unfortunately, my interaction with the Post Purchase Team was extremely disappointing. I don't write many reviews, and when I do--positive or negative--it's because the experience was significant. I make a point to remain respectful and constructive, but this situation warrants direct feedback. My wife and I travel frequently for work and needed a replacement laptop immediately. She located one at this store and placed an order for one-hour pickup. Given the higher price point, the credit card company requested verification, which we fully understand and promptly completed. At this time the payment had been processed and the laptop was onsite!!! We were then connected with the Post Purchase Team. Despite the issue being resolved, the representative and their manager, Ssyed, refused to allow the store to release the laptop. This was particularly frustrating because the store manager confirmed there were two physically available units and was willing to provide one. Instead, we were told we would need to wait until the 17th for fulfillment--despite the product already being in stock at that location. As travelers, we may not even be in town by then, making this solution impractical. Additionally, Ssyed declined to provide a last name and was unwilling to deviate from scripted responses, repeating the same information without addressing the situation. This lack of flexibility and problem-solving made an already frustrating experience worse. For context, the majority of my company's expenses are with Walmart, Home Depot, and Best Buy. Experiences like this directly influence where we choose to do business. If not for Zachary's professionalism and willingness to help, I would strongly consider moving future electronics purchases elsewhere. Brick-and-mortar retailers already face increasing competition, and employees like Ssyed do little to inspire confidence in Best Buy's ability to retain customer loyalty.

    Cellairis - mobilephonerepair - Updated August 2026

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