EDIT 10/31/22: After reviewing the case, Ubreakifix determined that it was indeed their fault that…read morethe HDMI port broke. They had us take the Xbox to the store where their advanced repairs are handled and fixed it properly at no additional charge. They also assured me that they would be training staff better so as not to improperly blame customers for damages. Original review: About three months ago, they "repaired" my son's Xbox by replacing the HDMI port. Unfortunately, they failed to secure the port. The reason I know this is that when it failed again and we took it back for repair under their warranty, they claimed that the port was "ripped off the motherboard." After receiving the Xbox from them the first time, we exercised the UTMOST care with that port and didn't even move the console after plugging it in. The only way that port could have been ripped off the motherboard is if it hadn't been secured properly in the first place.

As requested by their comment, I emailed all the documentation to the company, and they responded…read morewith their work is backed by a 1 year warranty. Now why would I want to take my phone back to them when they charged me to fix it twice, and both times they did so incorrectly?

Shoppers be weary, very weary, when having discussions with the sales staff. They will knowingly…read moremake false statements (i.e. that are contrary to the terms and conditions of the contract) in order to make a deal appear better than it is. I had been with AT&T for 20 years without any problems. I regret making the switch. I highly recommend that you ensure that anything explained to you verbally is backed up in writing.

Got offered 350 per line 5 months ago to bring over 4 phones. I did it and got also a good return…read moreon watches cause I wanted upgrade. 5 months later neither Verizon nor cellular sales want to honor their agreement. Do not do business with them. They will bait and switch it to nothing. Then blame upper management on making it not happen. Then after calling back today in response to response I got on this. Yap same exact issue. So awesome you got me to call in for nothing.

If you're looking for a battery, this might be a good place to check, but be cautious about the…read moreprices. My key fob for my Toyota Tundra indicated a low battery, so I searched online and found the battery listed for about five dollars. However, when I went to the store, I discovered that the same battery, which I could order elsewhere for around five dollars, cost nearly eleven dollars here. While I have nothing against the employees--they are always nice and provide good service when I need batteries that I can't find elsewhere--it's worth noting that there are likely cheaper options available elsewhere.

This is the second time now these guys have performed less than satisfactory work on my watch. This…read moretime the guy takes my watch in and comes back out 20 minutes later and states he can't get it open. This is how he handed it back to me. Unacceptable. Do not go here. No respect for others personal belongings. And they won't tell you they damaged your watch either. They just hand it back to you and smile like nothing happened at all. Wouldn't trust him to change the battery on my happy meal watch.

Would not buy anyting from them ever again got alternator from them did not last a month sales guy…read moresaid I should get the high power one it would last longer and give me more power so I did that one did not last long at all so they sent me another one and that one lasted 7 months right outside my warranty so I called back they told me I would have to buy another one...lol It's a waste of money......DONT WASTE YOUR MONEY

I used to visit Russell at DB back in the late 1970s! Great Place and he took nice care of my…read moreRevox! I guess it's still in business?

Like, but over priced. Good selection and can order on app and pick up. Service is good, but…read morealways short staffed.

CJ your customer service rep was SO EXTREMELY RUDE to my husband and I. She yelled at us ACROSS THE…read moreSTORE because we had the audacity to HAVE AN APPOINTMENT to get a TSA pre check on a day she said wasn't allowed, even though they verified the appointment with a QR code. She had ZERO customer service skills and belittled us in the store. Highly recommend NOT COMING to this store if you want to be respected as a customer in any way. I had to give one star because -10 wasn't available.

Terrible store, terrible company. Customer service is nonexistent. My daughter let her phone…read morepayment slip for two months while she was away and was not able to pay. We came in on June 23rd to get her re-instated. There were two employees there, one had just began yesterday, and the other three weeks ago. The latter stated that we had to get the most expensive plan ($77) because she was ineligible for some reason for the $49 plan she had originally even though it was advertised on the wall and the website. She ran my debit card as a credit card with a hold, holding it in my bank for 2 business days so she couldn't start the phone until it cleared. 3 days later, we came in and was still told they couldn't see it went through eventhough I had my bank statement in hand. Again, the 3 week employee didn't know how to fix it. She stated that metro sucks and wouldn't suggest we go with her company. Her boss was not available for a phone call of course. She also stated her training was a video, and that her boss took her online entrance test for her, then left her to figure out the register herself. This explains alot. Here it is the 27th and still no service, although my bank account shows it was taken out. You cannot get help online unless you wish to sign up. There is no customer service number. The 3 week employee said my best bet is to keep coming back to see if someone else could help me. I have, and they can't. There is no way to get my money back, except let my bank try to pursue it or get a lawyer, as they again have no customer service or support. Their support page helps you get a new line - that is all. I will update if and when I get my money back.

The employee at this location was very helpful and knowledgeable…read more She was easily able to resolve an issue that employees at the Clinton & Clinton Hwy. locations had no idea how to fix! As an added bonus, she was super cheerful and seemed genuinely happy to help me. Customer service at this Oak Ridge location is outstanding!