We have been ATT customers for years. I manage and pay all of the att bills. But when I went into the store personally to BUY A NEW PHONE, as in lay down over $1000 to ATT (thanks to planned obsolescense, but that's another review for Apple) they would not allow me to do business with them because my husband has not "added me as an authorized user." He doesn't even know how to access the account. I was there in person, in the store, with the phone that I have used through ATT service for all these years, with my driver's ID, and the rep would not allow me to do business with them. Even though I have the My ATT app on my phone, and my phone is obviously the number they use to verify account details. So then my husband and I had to go through this SHAM BS process where he "authorized" me as a user, but through my emails. So I was forced to basically invite myself to become an authorized user. All in the name of "security." I hate AT &T. But congratulations. Because all of these companies make it such a pain in the ___ to change services, we stay. Idiotic, unhelpful, stupid. read more

Very busy when I arrived, (late afternoon) 1 person left. When agent was free, my turn . Fixed my issue. Done. No complaints from me. read more

i'd give the washington pike branch a negative rating if available. long story short...my elderly mom walked in and asked for ome help on a phone. didn't do squat for her since it was from another company, but a simple question that had nothing to do with service but finding a simple app already on the phone, did much to destroy the professionalism of the company and from the reviews posted, at the very least they would want customers to come in since their phone rates are astronomical. i can see why other phone companies are doing well...so sad, especially if you were a loyal at&t customer in the past...so disappointing and then you feel resentful as your patronage isn't appreciated. any more is how easily we can screw the customer over and run with their money to the bank. buyer beware! read more

Very poor customer service. I walked around the store not knowing what I should do to get someone's attention. No one even acknowledged that I was there. I realize they were all busy with other customers, but someone could have at least said "welcome to AT&T or just a gesture to let me know I wasn't being ignored. read more

In the past 8 months my opinion of AT&T has totally changed. A few encounters have ruined 20 years of service with them. I have learned NOTHING they have told me is correct. In September 2018 my phone totally quit. I went in too see if it was a problem that could be fixed. Dealt with a Christopher at the Washington Pike location. I was given 2 choices to replace my phone. To either buy a phone outright or to get a "free" phone if I changed my number. Being on disability I didn't have the resources to buy outright. I went for the "free" phone and changed my number, which I had had for 20 years. This promotion called for a specific model of phone. Of course they did not have this model, so I was given an older model. Christopher informed me that I wouldn't see the change in my bill till January, at which point it would reflect the phone was paid for. He was more intent on signing me up for Direct TV and showing me all the money I would save, which wasn't that much. Come April. My phone has another issue. I returned to the location on Washington Pike in Knoxville. A bubbly young girl greeted me. Told me it would be a warranty issue. Collected a little information from me then escorted me to a phone where she called the warranty department and put me on the phone. Now the whole time she has her head stuck in her phone. The warranty dept didn't want to talk to me. Finally got her to do what they wanted, then back to talking to me. The whole time she's standing there nose in her phone. After setting up to mail me a replacement, I asked her about upgrading, since my phone was mine as I was informed in September that it would be paid for in January. Sad to say, it isn't mine yet, but will be after 23 more $7 credits on my bill. I must pay $125 to pay my FREE phone off in order to upgrade. So, Corporate AT&T doesn't give a damn about their customers or their problems. Just put some employees there to vaguely explain the situation, or hand it off to someone not even on United States soil to take care of it. Shame on you AT&T. I'll be looking for a new provider. read more

I really wish I did not have give this place one star but I do. They completely ripped off my husband then when I called with questions I never got a call back. I suggest anyone wanting to do business with AT&T stay away from this store but I would suggest staying away from AT&T all together. From this whole experience I have gathered that AT&T is completely unprofessional and unhelpful go else where. read more