1. Cen-Tex Thermal.inc

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Manchaca, TX

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10 years ago

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7 years ago

shannon at cen-tex thermal is awesome. we recommend him to all of our customers

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Air Zone Heating and Air Conditioning

Air Zone Heating and Air Conditioning

4.3
(93 reviews)

Call them with a busted AC on a Friday evening and they were able to get somebody out the next day…read moreon a Saturday who called me to give me a heads up on their arrival. Luckily ended up being a minor issue which they diagnosed were able to repair fix and check out the rest of my system would highly recommend.

If I could give this company zero stars I would…read more The first time a technician came out and said it was the capacitor. He "fixed" it but 2 hours later it was hot again. We called him out again and he said it was the fan. He temporarily "fixed" it And said he would be bringing another fan the next day. The fan ran so loud you could hear it two houses down from us. And two hours later it was not working again. We called for a third time. Asking for a different Technician this time. They sent the same technician. He had horrible customer service. He could not communicate with us what he had done or what he had fixed other than naming the item he had fixed. The third time he came out, he said it was the compressor. It was a Sunday and he said he would get the part and somebody would come out Monday to fix it. Monday morning we got an email from the company saying they were no longer going to fix our air conditioner because they did not like the way we had requested a different technician and communicated our disappointment with them. So after three days of no air in JULY on Texas we are having to start from square one and call another company. I would not recommend this company to anyone. What a waste of time! Very very disappointing.

Smart Air Cooling & Heating

Smart Air Cooling & Heating

4.6
(167 reviews)

This company is truly amazing. They work hard to resolve issues and troubleshoot way beyond the…read morenormal "oh I think it's a freon leak so replace it". I love their dedication to the skill and craftsmanship of HVAC related work. These guys and gals are the best there is!

DO NOT DO BUSINESS WITH THIS COMPANY. They do not properly identify what is needed for a successful…read moreinstall, and do not properly address issues when they arise. Sorry for the long review...but please read on to hear my horror story with this sorry excuse of a company. I don't normally write reviews (good or bad), but my poor experience with this company cannot go unheard. I feel obligated to warn others of their frankly criminal business practices. I originally called them out to take a look at my old HVAC that was no longer producing cold air. They identified the Freon was low and filled it back up. Worked well for a bit, but then got low again...indicating their was a leak in the system. The unit was so old, we decided to replace the unit instead of fixing it. The new unit was installed, but not without issue. I chose what they described as their go-to brand - American Standard. Apparently their technicians do not know how to install their go-to brand, because it took several days and several different technicians to get the install completed. A year later, the unit began tripping the breaker any time it went to the 2nd stage. Took them 3 days to come out (when approaching triple digit temperatures), charged $150 service fee and $450 in parts and labor to add a capacitor to the setup (a $50 part and about 10 minutes of labor). Did not fix the problem. Tech came out again, and said it seemed to be an issue with the breaker and that I needed to call an electrician to diagnose and solve the problem. Ended up paying $300 for an electrician to come out. When he took a look at the install, he was flabbergasted. He could not believe what he was seeing! He identified the unit was installed on an aluminum electrical line, that was severely undersized for the unit installed. He said no respectable company would EVER do this kind of shotty work. He said replacing the electrical line would likely cost a couple thousand dollars, since it was on the other side of the house. When I called Smart Air to let them know of the situation, the dispatcher was very dismissive. She said she would have their lead install tech follow up with me, but of course I never heard anything back... That is when they went dark despite several additional attempts on my part, and broke communication with me entirely. I ended up having to pay an electrician to run the new line on my own dollar - several thousand dollars - and now I'm finally back up and running.

Cen-Tex Thermal.inc - hvac - Updated July 2026

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