Mike and his crew were attentive and communicated well. When buying an AC it's clearly a big decision with little clear information to draw from. Heard about Citywide from a friend and after my experience I understand why my friend suggested their service. For me, it was an informative experience and would definitely recommend them to my friends and family. The AC industry is riddled with jargon that can be complicated and leaves you confused. Jacob was able to explain our new system and break down the need to knows. If you're looking for a company with decades of experience, care about your air conditioning needs and technicians you can trust.. Look no further. These guys are the real deal. read more

I've been working with Citywide for a few years now both for my house and to refer to my real estate clients. They've come out so promptly each time and have had the cold air back up and running. Most recently, Steve came out to a client's house in Kyle after we had been working all day in a 90+ degree house where we had to go outside just to cool off. It was ridiculous but Steve came out the same day and got it fixed. Thank you! read more

City Wide Services is a highly reputable company that provides attentive and honest customer service. Mike and his team have provided support for our HVAC for a couple of years and they have always been respectful and gotten the job done to keep us cool in the summer and warm in the winter. We really appreciate their professionalism and how they communicate complex issues in easy to understand terms. Recently they replaced our whole system and were thoughtful in the problem-solving process to help us with the most efficient and economical way to do it. They were interested in making us happy instead of just making money. Thank you City Wide Services for the quality workmanship and the neighbors-taking-care-of-neighbors attitude. read more

Mike installed an incorrectly sized Heat Pump in our home, due to the additional tonnage, the AC doesn't stay on long enough to remove humidity. Levels in our home are upwards of 75%. Replacing the BRAND NEW UNIT, may be our only option. Furthermore, his crews haphazardly installed new ductwork, which is a complete mess and not sealed properly. He has been slow to respond on all accounts, and refuses to take responsibility. read more

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Mike and his team have taken care of us for years. They call when on their way, provide honest and cost-saving feed back, and are just the nicest people to rescue you from AC or heating problems. We have recommended them to friends and they saved ther $9,000 on repairs other bigger name companies in Austin tried to charge them. read more

I contacted City wide mid June to get a quote on a ac unit for a small restaurant. Manny responded to my request through Thumbtack.com. He seemed professional and fast. That all changed once I hired the company. What was supposed to take 2 nights has taking over 1 month. And the ac unit still not running efficiently. Manny and the owner Mike G. Had a fall out during this time and Manny stop communicating with me. I'm not sure what was the reason behind their fall out. Mike G. Is behaving like some other company did the work and he's trying not to take responsibility for the work his employees did. I absolutely do not recommend this company. I will be reaching out to Austin to report this company. The drainage for the ac unit was improperly installed and we have water damage on the floor and on the walls which Mike G. Is trying to take zero accountability for. I'm going to be contacting their insurance company to file a claim. Part of the deal was that the electricity would be upgraded for the much bigger ac unit . None of that was done. I had to hire another company to fix that issue which cost us a lot more money. Mike G. Refused to do anything about it. Dealing with Mike has been a nighmare . Avoid his company. read more

I called first thing in the morning due to my a/c blowing hot air. Mike with City Wide came out the same day and had it up and running in no time. He was knowledgeable, quick and affordable. I will use again in the future. The company was quick to respond to my call and very communicative the entire time from start to finish. read more

Alright y'all, we have used all sorts of companies that were sent by our home warranty company - but none have ever been this super! You see we dropped our warranty service a few years ago and called Citywide. They came in an instant like The Flash! They were friendly and neighborly like Spider-Man. And most of all, they didn't seem like jokesters with quick fixes and no explanation - instead they had a plan, gave us options and had their own devices to do the job like Batman. Lastly, like most AC issues, we always needed them during the summer and on the weekends when we most vulnerable. Thankfully for us, they are committed to their clients and try to do everything in their power to help us out. They came again today even :) I never wrote a review for them before but we have been using them for years and thought it was finally time to put them in the spotlight because they never fail to amaze us. Thanks everyone at Citywide, and especially Mike who always comes to the rescue like Superman. Y'all are real superheros and we would be sweating without you. read more

City Wide Services removed a monster of a whole house fan that was built into the attic floor and hallway ceiling. The built factor was a surprise on the job. They solved the problem by sawing the frame to remove it and then could remove monster fan. They beautifully cleaned up the mess from that too. Also did great solid temporary cover over entry because some work in attic will be done. After all that surprise extra work, the cost was no higher than the bid. The owner came by to be sure everything was ok ... and it was. City Wide Services are HONEST, expert in their work, personable, professional! I recommend them highly. I have already recommended to my friends. Thank you City Wide Services read more

Citywide you are the best! We have been using Citywide for many years and have always been extremely pleased with their service. Mike the owner is very professional and operates the company with honesty and integrity. Their technicians are knowledgeable, dependable and they always respectful of our home too. As a Realtor I have referred them many times with no complaints. In the past, we used several companies that tried to take advantage of us by telling us we needed to replace items that really didn't need to be replaced. Citywide has always given us honest answers and we've never felt like they were trying to pad the bill. They let us know if they see something that could become a future problem and have taken the time to show us ways to keep our HVAC running efficiently. With Citywide, we know we are getting excellent service backed by a reputable company that is locally owned. We especially love their maintenance program. Their maintenance program provides an HVAC check up twice a year to keep your HVAC running efficiently. Many people don't realize this but if your system isn't running efficiently, you are paying for that every month in higher utility bills. Thanks Citywide! Just in case you're wondering, I'm not getting paid to say any of this. I just think these guys are great! . read more

LADIES! A COMPANY WE CAN TRUST! These guys are the best. They helped me when I was in a world of hurt. My A/C was not working and American Home Shield sent me to someone that said their soonest appointment was two weeks out. We are in a Heat Wave that is breaking records daily!!! A friend recommended City Wide Services and they came the next day and fixed everything for an extremely reasonable price. I'm dropping American Home Shield and I won't use anyone else for A/C, Plumbing and anything else I can get these guys to do for me. They are honest, kind, compassionate and they know their stuff inside and out. They are the best!!! Destiny Hooks Please use my name, use my review and if you ever need a reference, you send them to me! read more

Citywide A/C Heating and Plumbing, they did it again ...they are an awesome company, very fair, honest and caring .. Mike is awesome (owner) and Tim and Sam were great !you will not find a better company for your A/C heating and plumbing issues . It's hard to find a company that would rather take all your money, than to be deeply concerned with your issue, and Citywide is always concerned with your issue . Please give them a call if you need the best people ever ! Thank you and God bless read more

They're INCREDIBLE!! They showed us and fixed what was installed incorrectly at our house. The team stayed until 2100 doing a install to get us up running with AC for our baby in July. Hats off to this family owned amazing company. They will absolutely be our go to HVAC company and I highly recommend them. read more

Mike and Jacob were super detailed oriented and explained the issue with my zone panel. Very quick response and great customer support. They came to fix the issue the same day a few minutes after my call. I highly recommend them! read more

I've been using CityWide AC & Heating for the last two years, and they've always been responsive, thorough, and great at explaining what's going on. When my old HVAC system finally gave up the ghost in late 2021, CityWide installed my new one. Yesterday it was in overdrive, but not cooling the house. I left a message after hours, and this morning Mike was at my door ready to diagnose and fix the problem. He's an expert-even gathering clues from the particular sound of the machine when we turned it on. Fixed it up in less than an hour and no charge. I feel safe and respected when they're in my home. Highly recommend. read more

Absolutely 100% would recommend. We just replaced our down stairs water heat after it would not stay lite. It was old anyway and it finally said enough. After calling around to several plumbers (voicemail after voicemail, for obvious reason) I remembered Citywide who also installed our new A/C unit this past summer who also did an amazing job then. Mr. Mike came right over because he was in our neighborhood, I expressed just to replace it and within 2 hours it was done. I think the easy access to the water heater had some play to how he could fit me in but none the less within a day we were all set to go. Super nice, efficient, and priced great. I did not do a review for the A/C but it would be the same. Highly recommend!! read more

Friendliest guys in town. They knew exactly what was wrong with my AC and even programmed my thermostat. Call City Wide and don't think twice about calling anyone else. Thanks for keeping us cool! read more

I would like to leave the following review for City Wide Services that is long overdue from my first experience, and my just recent experience as of today. I would like to preface this with the fact that I have not been asked to write this review, nor given a discount of services for it. If you are looking for someone genuine to be honest with you about your AC issues & not waste your time; please read the following experiences I have encountered with City Wide vs. other places. May 3, 2021 We purchased a home 8 months ago that is only 3 years old. Due to only owning the home for 8 months, we were still under the home warranty that you receive when purchasing a home. Regretfully, I called our warranty service to save money (since it was covered), and they had a company come out a week after I requested it. I paid $50 for the guy to just come out and look at it and received the following quote for $425 " repairs needed to get your unit working properly, 1- you need an additional transformer so you control board does not get over amped. 2- new control wire needs to be ran from the transformer to engage the motorized damper you guys have (which we didn't install and that's why it is unfortunately not covered its considered pre-existing, new wire ran from furnace to motorized damper is $150.00, new transformer is $275.00 please let us know if you guys would like to proceed w/these necessary fixes" Mike came out and immediately saw that the ductwork was not connected in the attic. AC was up and running in 30 minutes... and for $150. I won't say the company's name, because I don't want to be ugly about someone else's business as it could have been an "off day"- but I will say this- Go with Mike at City Wide and know you will only have to fix it once and that you are in good hands. June 2020 Our AC went out over the weekend (during hot of summer) in a home that we were renting at the time, while I was 8 months pregnant & with a 1 year old. There are no words to explain the heat in our home we were experiencing and the lack of care my landlord had for us as it was the weekend. We reached out to Mike at City Wide expecting we would need to wait until after the weekend, or at least until the next day as he didn't even finish his last job until after 6pm. This was not the case, he came straight to our house and had it cooling off within the hour. I have NEVER been so grateful to someone in my entire life. You don't know how much it means to be able to trust someone with not only your home, but your family in times like these when you are worried about what next step to take. read more

Quick response. They fixed my AC problem quickly and it now runs great in time for a very hot stretch of weather.

Just had our AC replaced. Jake came out and was very helpful. He showed up the following day and put the new unit in. Everyone was professional and I would recommend read more

City Wide rocks! Having AC problems in the Texas summer is no fun...especially when you're 8+ months preggo. City Wide was able to come out the same day I called and fix our problem pretty quickly. Mike was friendly and thorough. He explained the issue, as well as what to look out for in the future. He didn't push unnecessary services/products on us like other AC companies we've used. The cost was extremely reasonable. Thank you City Wide! read more

Mike and his team at citywide are honest, punctual and and always go above and beyond. They work hard, even on holidays! They never oversell you for something you don't actually need. As a first time home owner I wanted to know everything about my A/C unit to make sure it didn't go out after ten years- Mike taught me basic maintenance and was super patient as I asked all my dumb questions. Best of all, there yearly maintenance service is affordable. read more

I had a great experience using City Wide to fix a plumbing issue at my business! The owner Mike was quick to respond and communicative, and our plumber Alex went above and beyond--even calling the city at one point when they needed to get involved--to get our issue fixed as quickly as possible. Very professional and easy to work with! read more

My HAC was not working , not cooling. I called Citywide to come and check my HAC out. And they came right out and checked it out and determine I needed a new coil. Citywide scheduled a date to put it in. I recalled and scheduled an earlier date,which was no problem. They came out and put in a new evaporator coil. The technicians were friendly, fast and very professional. They put in the new coil. Checked to make sure the HAC was cooling and cleaned up the area. I am very happy with their service and I'm very cool. I recommend Citywide HIGHLY. Thank you Citywide Ruthie read more

Would give 10 stars if I could. Our AC went out in the intense heat of July with a baby at home. CityWide was quick to respond and was on the situation promptly. Jacob walked me through his entire assessment of our situation. He was on the phone tirelessly working with multiple vendors locating the equipment we needed for our repair. The next evening, Ernest sent Jacob and a team of amazing guys out to our house after they already had a long day to make sure that our family was comfortable. Thank you so much Jacob, Ernest, and everyone else who went above and beyond to help us in this extremely stressful situation. Will definitely be a customer for life and will recommend to anyone with HVAC needs. read more

Tyrone Manuel is the best! He is the only professional that I will use for my AC and heating system maintenance. He is at the very top of the mountain. I also find him to be trustworthy. He follows the book, provides great advice, and takes care of your property by wearing shoe covers, etc. You can't go wrong with Tyrone. He is an outstanding maintenance specialist. We love him dearly. Willie and Ina Josey read more

Honest, friendly service. Replaced our condenser at a fair price. Will definitely call them for any future needs!

This is our second time calling City Wide and they have been amazing! They respond within an hour to your home and provide very friendly service. The technicians also take time to explain the repair and costs are very reasonable! read more

Our air conditioning was not draining. This caused a leak through the ceiling and the ac to turn off every two days till I bailed the water out of the overflow pan. Multiple visits by another company did not fix this. We then called City Wide AC and Heating. They found and fixed the problem. Three days later, the AC works great and the overflow drain pan is not filling with water. We should have called City Wide AC and Heating first. I will in the future. read more

My AC was going on and off for several days so I called City Wide. Mike took time out of his day on Sunday, Father's day to check out my unit. The motor had gone out and needed to be brought in from another location. He was back on Monday early in the afternoon to finish the job. It only took half an hour to finish the install and now my house is perfectly cool once again. City Wide does fantastic work. They are very responsive and go out of their way to help their customers out. Several of my family members throughout Austin use their services. On top of that they have extremely good pricing and are honest people. read more

City Wide just installed a new AC unit in our house and the service was excellent. We called 5 other places and no one else returned our phone call, but City Wide came over immediately and spend 2 days fixing our issues. Really impressed with how timely everything got finished and with the hard work those guys put in. I would definitely recommend them for future use and want to thank them for everything they have done for us! Thanks again Cody for everything! read more

Mike is maintaining my AC system and keeping the 20 year old system running like a top. When it's time for replacement he'll be the one to install the new Puron system we now need. read more

Excellent service! We called Citywide about our HVAC unit and they were able to come out the same day to take a look. They had to order a part for us but it only took a business day and they were back. Jake was awesome and extremely friendly. He had our unit repaired in less than an hour! Give these guys a call if you need any type of HVAC servicing or repairs! read more

I called City Wide Services and over the phone had a thorough discussion of my issue. I did not need their services at that time, just paranoid. Then several months later, a new issue developed; they were prompt, thorough, comprehensive, and competitively priced. I was given a quote and told the equipment replacement would be the equal quality/efficiency etc, and it turns out the equipment I needed was about a lot more money and was a tougher job than anticipated. City Wide kept their promise and stuck to the quote. They provided great service and are true to their word. I have no hesitations calling on them again for big or small projects. It is nice to know there are still honest, hardworking, thoughtful A/C-Heater service providers in Austin. read more

Had our A/C stop working on a Sunday afternoon in July, and we were lucky to find City Wide was open. Within an hour, Mike came by and fixed the problem in no-time, for a very reasonable price. We experienced nothing short of great customer service. We will definitely be calling City Wide in the future, if we ever need anything A/C, plumbing, or electric related. read more

This review is for Citywide's consultation and installation of 3t and 5t HVACs in my Austin house. I worked with Mike the whole time who was patient with my questions, several changes in manufacturers, and curveballs like my mis-measuremant in the dark of the attic stairs, and the house lacking the space required to haul up some HVACs. Mike responded quickly to my calls and texts. He was experienced and respectful, letting me make the decision even with his obviously vast experience. He explained the different aspects of the HVACs like the SEER rating and variable speed. We settled on Carrier which was installed in my house previously. The installation day came around and Mike's team worked nonstop, finishing with everything in about 4 hours. The team was friendly and courteous. The installed HVACs looked so much like the previous HVACs, bolted down, secured, and hooked up to the ventilation in almost the exact same way as before. I am not an expert, but could tell the workmanship was quality, including fitting and sealing the HVACs to the ventilation. Mike also walked me through the installed pieces and explained how water and air flowed through the systems, how to maintain them and what red flags to look out for. It has been several weeks now and the HVACs are working perfectly. In hindsight, choosing the Carrier 15 Seer 5T which fit up the attic stairs instead of ripping the stairs to fit a 16 Seer, or going with another brand, was the best decision I made, and Mike definitely helped me stick to that decision. Also, after doing a pretty thorough analysis on the price Mike quoted me, it seemed to be a competitive quote, especially compared to the Costco Lennox quote I got. It seemed like Mike got better deals with other manufacturers than Carrier, but I did not let that decide for me. Carrier may have been more expensive than other brands, but I sleep better at night knowing the installation was consistent to the previous spec. I'd say Citywide was close to perfection. read more

Mike and his crew installed a secondary unit to make things more efficient in my house. Install was done quick and professional. Recently the fan motor went out and they were out first thing the next day. Part was under warranty and they were able to get it fixed with a reasonable amount of time at no additional cost to me. I highly recommend these guys and will use them again should the need arise! read more

I called City Wide Services after I had a few problems with my AC. Mike and Jake arrived in no time and thoroughly checked my air conditioner. They were friendly, knowledgeable, and never tried to sell or fix something that wasn't necessary. I could tell Mike was passionate about his business and his expertise shined. Mike explained everything he was doing and I came away with some great tips! City Wide Services is the only company I will call for my AC needs! read more

I feel compelled to give a great review for Chris. We had a major problem with our plumbing. We were dealing with backed up pipes. Having a baby in the house it can be a major issue with how toxic it gets. He went above and beyond. Came in 2 days on a holiday weekend and helped us clean the mess. This is the man you want working for you! Thank you Chris! You rock! read more

This company is the absolute best! I called for a quote at 2 pm this afternoon and less than three hours later my air conditioner is already fixed. Their prices were by far the lowest that I was quoted against two other local companies. Cody, the technician, was very friendly and informative. I am so pleased with this company I will use them for all of my HVAC needs in the future. read more