Back in July I brought my E450 cab in for warranty work. I was told I had to pay for an hour of…read morediagnostic time for each issue and it would be waived if the problem was found to be covered under warranty. This is a factory extended warranty. I have had this type of warranty with other manufacturers and never had to pay any type of diagnostic fees. I was a little put off but authorized it. An oil leak was covered under warranty but the other issue I had with the ambient lighting was still in question. The service writer called me to let me know that the tech had three hours diagnosing the issue but still had now answer. At this time i was told I needed to authorize more diagnostic time to the tune of roughly $800. At this point I told them to stop and I would pick it up and decide what I wanted to do. My next call was to the original selling dealer, MB of Bonita Springs. This is where the extended warranty was purchased. I spoke with the GM and explained my issue. He put me in contact with their head service writer and made an appointment for service down there. I asked if I was going to have to pay for diagnostic time. His response was "your vehicle is under warranty, so no". I dropped the car off and within 30 minutes I get a call back to let me know there was an electrical connector unplugged under the dashboard. Keep in mind that drive was 18 hours round trip. So either Centennial was either trying completely rip me off or they have no idea what they are doing. Either way it's unacceptable. Most recent encounter. I had a problem with the convertible top. I had the tech at the independent shop that does maintenance on the car look at it and he suggested I take it to the dealer. Reluctantly I brought it back to Centennial. The car sat there a week after my appointment before they looked at it. I was then told it was going to be $6300 for the repair. $3100 labor and $3200 for parts. You guessed it, I picked up the car and brought it to Johnson's Trim Shop. $75 for parts and $400 labor. Top works flawlessly now. I've only been there twice and won't be back.

My experience at Centennial Imports was extremely disappointing and unprofessional. From the moment…read moreI dropped my car off on 1/21/26, my assigned service advisor, Chris Foushee, was condescending, dismissive, and vague whenever I asked questions about my vehicle. Prior to bringing my car in, I already had a documented diagnosis of a coolant leak from another repair shop, received while getting an oil change, and my vehicle was actively displaying a "Check Coolant Level" warning light. Despite providing this information, Chris told me I had no choice but to pay for an additional diagnostic fee, even with paperwork clearly documenting the issue. This was communicated in a dismissive and unhelpful manner. The situation escalated on 2/2/26 when Chris informed me via text that another leak was found after initial repairs. When I politely asked what repairs had already been completed (a reasonable question for a paying customer), he responded with two long messages written entirely in ALL CAPS that were rude, passive-aggressive, and completely unprofessional. Immediately after, he mistakenly sent me a message meant for another customer that was polite, detailed, and even offered an updated invoice--treatment I never received. I have records of all communication. When confronted, Chris attempted to excuse his behavior by saying the all-caps messages were accidental and later said he was "sorry I took it that way." The lack of accountability was just as disappointing as the behavior itself. Due to this experience, we will no longer be using Centennial Imports and will be taking our business to the Mercedes dealership in Mobile. No paying customer deserves to be treated this way.

Gavin, our service advisor was fantastic. This was an unplanned trip due to a family illness and…read moreour brakes needed service - badly. The calipers for the Ascent are a fairly special part so he had to put in some work to get it delivered and installed for us. The cost, for a complete brake job on a newer car is, like everything else, not too cheap. That said , I think the charge was in line with what I would have expected to pay back home. While Gavin was our main contact, I did have interactions with other members of the Service Department and they were all extremely helpful and considerate. If we were to move here, Anderson would be "my" Subaru Dealer. Excellent service.

Nick and the sales team are superb. I've never had so much fun buying a car. It felt like family.read more

Free waters and coffee for paying customers. Restrooms clean and in working order. Staff brought…read moreout and extra chair for me to sit in while I wait, that was very thoughtful and nice. Knocking a star off because there are cheaper options for an oil change for my car. A newer model (2024) and I paid around $100* for an oil and filter change (plus labor) at this location.

Brought my Nissan Sentra with CVT transmission issues here for a full diagnostic. I clearly put in…read morewriting that I wanted both ECM & TCM codes read and transmission fluid pressure sensor data pulled. Instead, I was charged $125 for what felt like a basic OBD scan (same P0846 code I had already gotten for free at O'Reilly Auto Parts). I called for an update and the call was disconnected, would not be shocked if they hung up on me since I was very firm on the he call. They had told me they would call me back, but never did. No way should they have needed to keep my car overnight; I dropped it off in the morning and was told I'd get an estimate later that day, yet I only got the same vague "you need a new transmission" answer the next day. They quoted $4k-$6k for a replacement CVT without providing the live data, freeze-frame data, or proof I requested. I was shown a jar of dark fluid with metal debris, but there was no confirmation it was from my car. Overall, I left feeling underwhelmed to put it mildly. This was more about selling a transmission replacement than giving me the thorough CVT diagnostic I paid for. I would not recommend this shop.

Words can't express the gratitude I have for this place; I can't recommend them enough! They are…read morethe most genuine and knowledgeable mechanics I've ever met and they truly care about your car and finding the root of issue instead of charging you thousands of dollars for an entire replacement like other places. I took my Volkswagen to a different auto shop down the road and was told I need a new transmission. They said they couldn't find the part and would have to order it which would take 1-2 weeks. Being on vacation, I didn't really know what to do. After calling around, a transmission shop recommended I call Palafox Imports. I had my car towed from the auto shop to Palafox Imports and, within the hour, they had found the issue with my car: simply a 2 inch long connector that had come off. They were so honest explaining everything with detail, even giving me helpful tips and info on how to care for my specific car, and sending me on my way, same day. If you own a European car, trust me and don't go to a regular mechanic. You will end up wasting your money in the long run as they'll give you the quick expensive fix which might not even fix the issue. Put your car in the hands of guys who have the knowledge and experience of working with these kinds of cars and therefore know what they're looking for.

I'm new to the area and found Palafox online for needed service on my 2020 Mercedes C300....When…read moremaking the appointment, Tom made sure that they had the parts needed in stock so I didn't waste my time. I arrived on time and they were ready for me, finished up the work quickly and I was on my way. That's the way a business should operate. Everyone was very friendly, & helpful and even helped give me directions to some other places in the area I was going to. Thank you, Palafox....I'll be working with you again when needed!

This shop said it would be $600 to replace a single wheel bearing (the cost of labor was $400 on…read morethis piece) and an additional $500 to change the rear break pads and rotor. also they don't close at five. I attempted to pickup my car at 4:50 due to the pricing (and my only ride just got off work) and got told off saying they were closed. overall just go to a place that knows how to set up their times correctly.

Got every aspect of professional service. I personally expect to encounter the following traits…read morewhen I know I'm going to spend money. Honesty, knowledgeable, experienced polite staff, fair prices and above all clear concise communication. We agreed to having a large amount of work performed. Mark is a class act. His estimate was on the money. Before he started turning a wrench he verified with me what they actually found. We agreed to proceed with the repairs so the vehicle would be safe, dependable and a pleasure to operate. Do not pass this repair shop next time service is needed from a simple oil change to a complete and complex engine rebuild. Just bottom line. These are good people.

Great experience! They were respectful, informative, and resolved my issue in a timely manner…read more After researching the electrical issues I was having I was expecting to spend over a thousand if not thousands of dollars and they got all my issues resolved for $600! I will definitely be taking my vehicle back to them should another issue arise!

My car broke down Thursday night in the UWF Commons Parking Lot and the next morning, the tow truck…read morecame and brought my car to Dennis Auto Repair and the mechanics were able to get my car fixed over the weekend very quickly. Today, I went to go pick up my car from the shop and because of how awesome the service was, I couldn't have left with a bigger smile than shown in the pic I attached. Definitely go to Dennis Auto Repair if your car needs fixed and you're in Pensacola.

Outstanding service just bought a 2008 Escalade on 20 March 2020! I was really pleased how smooth…read moreeverything went! Thanks Alphonso and Tom!

My wife and I purchased a 2000 Chevy van conversion in November 2018 and the entire experience…read morecould not have been better. From the greeting to the test drive to a deal we both liked, this was probably the best dealer car buying experience in our lives. Seriously. Nobody really likes "the dealer experience" and then meeting with the "finance guy", etc. but here it was an excellent friendly experience and we would recommend it! I have bought plenty of vehicles over my lifetime and know the difference between expectations (and price!) of a used car verses a new one, and we are totally satisfied with the vehicle, price and Gulf Souths Automotive customer care!

good service!!! We had questions and he answered them well thank you so much for your service!!read more

Used transmission. Over promised, under delivered, overpriced, poor workmanship (missing fasteners,…read moredid not properly reinstall gear shifter). Had to take it to the dealership to fix improper installation for extra $270.