Back in July I brought my E450 cab in for warranty work. I was told I had to pay for an hour of diagnostic time for each issue and it would be waived if the problem was found to be covered under warranty. This is a factory extended warranty. I have had this type of warranty with other manufacturers and never had to pay any type of diagnostic fees. I was a little put off but authorized it. An oil leak was covered under warranty but the other issue I had with the ambient lighting was still in question. The service writer called me to let me know that the tech had three hours diagnosing the issue but still had now answer. At this time i was told I needed to authorize more diagnostic time to the tune of roughly $800. At this point I told them to stop and I would pick it up and decide what I wanted to do. My next call was to the original selling dealer, MB of Bonita Springs. This is where the extended warranty was purchased. I spoke with the GM and explained my issue. He put me in contact with their head service writer and made an appointment for service down there. I asked if I was going to have to pay for diagnostic time. His response was "your vehicle is under warranty, so no". I dropped the car off and within 30 minutes I get a call back to let me know there was an electrical connector unplugged under the dashboard. Keep in mind that drive was 18 hours round trip. So either Centennial was either trying completely rip me off or they have no idea what they are doing. Either way it's unacceptable. Most recent encounter. I had a problem with the convertible top. I had the tech at the independent shop that does maintenance on the car look at it and he suggested I take it to the dealer. Reluctantly I brought it back to Centennial. The car sat there a week after my appointment before they looked at it. I was then told it was going to be $6300 for the repair. $3100 labor and $3200 for parts. You guessed it, I picked up the car and brought it to Johnson's Trim Shop. $75 for parts and $400 labor. Top works flawlessly now. I've only been there twice and won't be back. read more

My experience at Centennial Imports was extremely disappointing and unprofessional. From the moment I dropped my car off on 1/21/26, my assigned service advisor, Chris Foushee, was condescending, dismissive, and vague whenever I asked questions about my vehicle. Prior to bringing my car in, I already had a documented diagnosis of a coolant leak from another repair shop, received while getting an oil change, and my vehicle was actively displaying a "Check Coolant Level" warning light. Despite providing this information, Chris told me I had no choice but to pay for an additional diagnostic fee, even with paperwork clearly documenting the issue. This was communicated in a dismissive and unhelpful manner. The situation escalated on 2/2/26 when Chris informed me via text that another leak was found after initial repairs. When I politely asked what repairs had already been completed (a reasonable question for a paying customer), he responded with two long messages written entirely in ALL CAPS that were rude, passive-aggressive, and completely unprofessional. Immediately after, he mistakenly sent me a message meant for another customer that was polite, detailed, and even offered an updated invoice--treatment I never received. I have records of all communication. When confronted, Chris attempted to excuse his behavior by saying the all-caps messages were accidental and later said he was "sorry I took it that way." The lack of accountability was just as disappointing as the behavior itself. Due to this experience, we will no longer be using Centennial Imports and will be taking our business to the Mercedes dealership in Mobile. No paying customer deserves to be treated this way. read more

I used Centennial for ages. But service has went downhill for the last year. John was my service manager and was great, efficient and honest. And most there were really wonderful. Now not so much. I won't use them again. No one answers and last service on my Benz I had to TELL them what was wrong with my car!! This was a few months ago. John wasn't available as he was out for health reasons. So I got "Mitch"and was told needed a battery. I said no -- it is the starter. We had checked voltage on battery before the tow. Well guess what -- they followed my instructions after I told them what I wanted them to do -- replace starter, do NOT replace battery. Problem solved. I have lifetime wiper blades so will stop in by parts dept to pickup and put on myself. I have an older Benz 2011 which I plan to keep forever -- it's perfect!! Maybe this is their way of weeding folks out. Don't know but I thought $$ was $$? Regardless. read more

Good sales approach, competitive pricing and knowledgeable professional staff. Auto delivered without any issues on time and polished!

I hate to buy cars! However, I purchased a used car from RJ at Mercedes Benz of Pensacola and thoroughly enjoyed the experience. Mr. Jarmon was straight forward, knowledgable, and simply a nice guy to work with. I have a new outlook on the car buying experience. Everyone at the dealership was kind, pleasant, and hope I get to work with them again. read more

Today, I bought a SL 580 4Matic from R.J. at Centennial Imports. It was a WONDERFUL experience. From the kindness, patience and knowledge base, to not letting us leave our garage opener in the Cadillac we traded, he was on top of EVERY DETAIL! The attention we received was beyond professional, with a true personal touch. I will recommend R.J. and Centennial Imports to anyone who will listen. Best luxury car buying experience, hands down! THANK YOU, R.J.! read more

RJ was great!! Got a great car at an unbelievable price! I was also in and out of there crazy fast!! I would highly recommend!! read more

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We stay in Pensacola Beach every fall/winter. We had our Revel RV sprinter van serviced at this location two times last year. We called about a month ago and were told that there's no issue with waiting for the van. That's why we waited until we got down here to scheduled our B service. We just called and were told we are not allowed to wait for the van while it's being serviced because new management is in place that doesn't allow people to wait. I've never heard of such a thing. You can't wait for a vehicle while it's being serviced? Even after Chris asked the manager and explained our situation, he called us back and said the manager said, "no." In fact, Chris couldn't even guarantee that we could get the vehicle back in the same day ~ even though we're scheduling it for a month out. We're living in the van with our cat so clearly leaving it overnight is not option. Very disappointed. We have scheduled our service with the Mercedes dealership in Mobile, AL. The woman who scheduled our appointment was super nice, helpful, and very accommodating. If you ever have an issue dealing with this dealership, I would suggest reaching out to the one Mobile. read more

I bought a CLS450 Mercedes out of town on March 20, 2025, and RJ (Robert Jarman) made the entire process outstanding. He kept in constant communication, sent detailed videos of the car inside and out, and even coordinated delivery to my home in Michigan. RJ picked me up from my hotel to finalize the deal and then treated my wife and me to cocktails afterward--white glove service from start to finish! He was professional, personable, and went above and beyond. I've purchased many cars, but never had an experience like this. Highly recommend RJ--you'll be in great hands! read more

I am the proud owner of a 2009 Mercedes Benz CLK 550 Convertible, which at fourteen years of age, is still by far the finest automobile I have ever owned. This car looks, rides and drives like brand new because I see to it that it receives nothing but excellent care. And to me, excellent care means the professionals at Mercedes Benz of Pensacola. It's all about confidence and trust. It's about the feeling I have when I drive away from the service department knowing that my automobile is in the best condition possible. Nobody touches my automobile but Mercedes Benz of Pensacola. read more

I worked with RJ to replace my daughter's certified 2021 Volvo XC90 that had been totaled. I found a used/certified 2022 Volvo XC90 on-line and contacted RJ. I live in Alabama and RJ was in constant communication with me concerning the car. He answered all my questions and went above and beyond for his out of state customers. When we arrived in Pensacola the day we bought the certified 2022 Volvo XC90, he went through the car with us, answered all questions and handled any request we had. He made the purchase process very smooth and had all the necessary paperwork ready to go. Smooth buying process. Would highly recommend RJ and Centennial Imports for your used car buying needs. read more

These guys are the best! The Sales and Service teams work hard to meet your needs. If purchasing, ask for RJ, he works hard to get you in the right vehicle. Chris in Service is always helpful and makes sure your vehicle is taken care of in a timely and efficient, professional manner. read more

Horrible service department. Dropped my car off at 8:30, had to call multiple times just for them to say that it will be ready tomorrow. We were refused a loaner because of the owners "strict guidelines" that the car has to be under warranty. Communication is simple, if I would have received a call earlier in the day arrangements could have been made on my end. read more

I would like to thank Brea the sales person that sold us our vehicle at centennial imports. She was great! They were all great! Thank you for my beautiful new car. They even brought my car to us in Gulfport MS. read more

I wouldn't take my lawn mower hear to have it repaired. Car came back with more broken than it went in with and nobdoy knows what happened

Took my new ( preowned 2014 G550) for a post delivery service and MX check Well done, fast, easy and the service department was very professional I'm particular JOHN in Mercedes service was outstanding Thank you read more

Had my first sprinter service with Chris and he explained everything needed for the Diesel oil change. There were no surprise costs, they gave me a rental car (free of charge), performed all the recall updates and kept me in the loop for everything. Will definitely go back and ask for Chris on my next 20k sprinter service. read more

BEWARE!! This is not a company I would recommend to anyone. I called and scheduled a Service B for my car. When I arrived for my appointment I told them I was there for a 9:15 appointment for a service B. I waited 3 hours for a service B. When I paid, I paid for a service B. What did I get? NOT a service B! They charged me over $320 for an oil change and a new car key battery. When I realized this on my paperwork, I immediately called and was told they decided on their own to give me a completely different service than I was originally told I would be getting. They said due to former customers being overwhelmed by the price of a service B they decided to take things out of the normal service B package and call it a basic service, which i was never made aware of until after I had paid. I drove an hour to get there and it was a total waste of time. I'm so disappointed. read more

Hello Mr. Mobley my name is Jeffery Burbank. I am an Air Force Veteran of eleven and a half years and a current Air Force Contractor. My wife and I started looking at Mercedes cars at numerous dealerships, including Mobile and Pensacola. I attempted to buy one at the Pensacola office however, due to inventory constraints along with dealer trades, there were a lot of unknowns in attempting to buy from Pensacola. We ended up finding the car we liked and wanted, so drove all the way to Dallas Texas, which is about a ten-hour drive from my current location in East Milton Florida. We bought our car at Park Place Mercedes in Dallas and had a wonderful experience there. We love our new Mercedes, as we are first-time owners. My salesman, Victor Noble, who's been absolutely amazing to me and my family, sent me a copy of the Florida registration form requiring VIN and Miles verification form. He informed me that I just needed to take it to the nearest Mercedes dealership and have them fill out the necessary information. I took the form to Mercedes of Pensacola and the General Sales Manager Robert McDonald brought the form back to me and said the following...."So you decided not to buy a car from us" I then replied yes sir that is correct you all did not have what I wanted, so I bought from another dealer, and I am sorry. He then replied..."And so now you want us to fill out your paperwork" turned and walked away repeating...."Classic, just Classic"!!! Now initially, I kept my mouth shut. Then, a salesman walked up to me with the paperwork and said sorry, we cannot fill this out for you tag office has to and then walked away. Then a sales manager walked up to me and said "Sir, did they get that taken care of for you"? I replied no you all did not and I do not understand what the issue is. The paper is just to verify the VIN and Mileage on the car and this form is coming from Mercedes. He shrugged his shoulders and said did this come directly from Mercedes or the dealership. I said I'm not 100 percent sure, but I do believe this is coming from Mercedes. I then proceeded to let him know how so disrespected I felt by everyone at the dealership with whom I came into contact. It all started with the salesman not approaching me when I walked in as he was the only one in the office sitting at his computer eating crackers. I had to walk into his office to get his attention. He sat there still eating his crackers looked at my form and said you will have to wait for one of the managers to come in. Ok fine. I saw the sales manager and he took the form please have a seat we're about to have a meeting we'll fill this out after our meeting!! He and another salesman are the only ones in this office, and I arrived around 830 am!!! Now I had some very choice words after Mr. McDonald said what he said to me!! I expressed my feelings in a very loud and rude manner, I will admit, but I have never in my life been felt and treated with so much disrespect from not buying a car at a particular dealership than I have at Mercedes of Pensacola. One would think that the GSM would have apologized for or attempted to lure me in the next time to buy a Mercedes, but he failed to do that. I have posted comments on the google review page along with Facebook talking about my experience with this dealership. When I think of Mercedes, the first word that comes to my mind is....CLASS!! That GSM and everyone at that dealership I had that day had none of it. Mr. Noble from Dallas even called and spoke with Mr. McDonald and informed him that he should call me and apologize. I was informed that it sounded like he will not be calling me anytime soon. I hope we can come to some sort of solution Mr Dougherty, as no one should be treated this way by not buying a car from a dealership. Again I have taken my frustrations to all social media platforms that myself and my wife have to express the disrespect that I received. Thank you for your time, and I hope the email finds you doing well sir. read more

I reside in the state of Nevada and bought my used Porsche Panamera from Centennial Imports in Pensacola FL. Though I did not have the chance to visit the dealership in person to look at the car before the purchase, the transaction was done smooth. Special thanks to sales person RJ Jarman who took care of this transaction from the beginning to the end. He always had honest answers for whatever the questions I had, promptly responded to my calls, Emails and Text messages. He went out and beyond to send me pictures and videos covering every part of the car I requested and even helped me in getting the car transported to Nevada. I will always recommend RJ's honest customer services. read more

I've had several cars serviced here and only once was I not satisfied. I like that they provide me with a loaner if the wait is too long. They do have a waiting room with a refrigerator full of waters/drinks and a basket full of goodies! read more

Centennial Imports - Car Dealers Near Me - Pensacola, Florida

We are visiting from South Florida. My wife unfortunately had a blow out returning from an appointment. We got a tow with Mercedes roadside assistance. We called Centennial twice to let them know we were coming. We were told as long as we got there before 5 we were good. Upon arriving at 4:35, Paul, the service manager, told us his technicians leave at 5. I told him that we were leaving for South Florida the next day. We rode with the tow truck driver because we don't have any options. He asked me, "Don't you have a spare?" I responded we do, but how is that getting us home? He said " Oh, yeah that's what you said." Do you have a tire that you can put on my car? Not sure he will have to check. A car lot full of cars, just like mine and he is not sure if he has a tire? I could have gone to Pep Boys to be treated like this. Finally had a tire and will change it. We told him that we have tire insurance through Mercedes of America. Did we hit a pothole or run over a nail? I told him I wasn't sure. After he spoke with Mercedes of America he told them that our tire was old and worn out, so our coverage did not apply. We were told it would cost us $261 for a new tire, and after all the reluctance to change the tire and not being sure about having a replacement in stock... he wants to charge us to replace our other back tire as well! We told him no thank you. Please replace the flat one and let us have our car back. What he doesn't realize is that Mercedes of Pembroke Pines put those tires on our car and have balanced and rotated them on a regular basis. They only have 25,000 miles on them. I refuse to be ripped off like this. Mercedes should be embarrassed to have Centennial as part of their family. Total con artists. read more

Easy to find, easy to make an appointment and get in. Courteous and easy to deal with. Great sales staff, clean showroom and friendly service staff. I'll be back! read more

This review is for the service dept, not sales. They recommended me to West Florida Body and Paint whom ripped me off. When I called the gentlemen in service who referred me and told him how i got ripped off, he defended West Fl Paint and body. Think service guy gets a kick back. read more

Their service department is not very good at diagnostics. They tend to throw a lot of your money at simple problems.

Very pleased with our Centennial Imports experience! Our salesman, Joe Joseph, was very knowledgeable about the products, courteous and made our Volvo S60 purchasing experience pleasurable. read more