How a horrible experience resulted in a good experience and showed me management at Centennial Volkswagen is not the same mentality as service department. I believe after what I experienced, documented and explained to the General Manager, I suspect the Service Center will become a first class operation deserving of its awards for sales and hopefully service repairs and customer satisfaction. The General Manager is in my opinion a 2% manager, meaning he ranks among the top 2% of general managers in his industry. I know this because I am old and have many cars and many dealership experiences. I own Two new MBZ vehicles that are in the upper end of their lines and the service manager there is a 2% manager as is every service rep , general manager , sales manager. If not, they are not there for very long. There is no tolerance for mediocre there MBZ. The GM at Centennial VW has this high level management passion as I am sure his Sales Director has. The Service Department is a work in progress that will unfortunately need to remove the mediocre personnel and replace with high quality people to truly turn it around and make it a GREAT DEALERSHIP. The four stars is for showing me they can thanks to the GM. If not for his leadership, this review would have been a zero. Like I said, I believe they are now fully aware of the issue in Service including the ownership. Now I hope they make the corrections to raise their standing and increase more sales as a result of 100% 5 star reviews going forward. read more

Centennial Volkswagen - Centennial Volkswagen , Azure Way, LV - Car Dealers Near Me - Las Vegas, Nevada

I debated on writing this review but I think it's definitely necessary. I typically bring my car to the Henderson Volkswagen but since my car needed immediate service I called and scheduled an appointment with service at Centennial Vw to get in sooner. When I scheduled my appointment over the phone everything was great, I was told there would be a rental available that upcoming Monday when I would drop the car off even if it was towards the end of the day the rental was returned. Which was just a part of the issue. When I got there for my appointment time (right on time mind you) my scheduled advisor was not available so I had to speak to a different associate. I asked over six times if said associate needed help starting my car as the key had broken off and it just needed some extra tlc. Instead of no that's okay or any response at all, I was ignored every single time while they struggled to turn it on. The entire time was me asking 90% of the questions as they barely speak to you or care to make you feel better about them solving the problem at hand. When I explained I had a warranty and all the issues I had with the car I was basically treated like I had no clue what I was talking about and they'd just figure it out. I know my car and what I'm talking about, you'll definitely be treated differently as a woman here. Not to mention the nice lady in front of me who was told because she didn't know exactly what was wrong with her car "Well if you aren't sure the techs are just gonna say everything is fine." What?? If you don't like your job that's okay but shouldn't be in customer service. Absolutely experienced the mansplaining as well and people who are too prideful clearly. Management didn't seem to care either. Very dismissive. I ended up pulling the car completely and drove it all the way to Henderson same day, never had it serviced here because of them. Absolutely awful experience especially as a potential new customer. What should've been a positive experience was absolutely awful. Save your time and go elsewhere for service. It's more worth the drive to Henderson for me than dealing with what I had to go through. Let's treat every customer with dignity and respect regardless of gender, color, or what year their car is ! :) Do better. read more

I lease a Tiguan from this dealership and my experience with the service department has been positive and I t's been easy to make service appointments over the past 2 years. My most recent appointment, I experienced excellent service from Hugo who took time to assist me with a new battery for the vehicle. Hugo also replaced the batteries in both key fobs to give me piece of mind of reliability with the vehicle. I've read many negative reviews but I, personally have never had a bad experience with this particular dealership including the service department. Thank you Hugo Martinez for your excellent customer service, I am grateful! read more

I just bought used '24 Volkswagen. It had a couple simple recalls that needed to be taken of. I brought the car to them. Checking in I was told it could be a couple hours wait. What I expected. Sat down, realized I needed something out of the car so I went get it. The technician was taking it back then too. OK fast I respect that. Sat back down and before I could finish my game, it was completed. 37 minutes. They were simple recalls, so instead making me sit there and wait the took of it quickly. They did give it a once over for a clean bill of health and I left excited and happy I hadn't spent any money. read more

Centennial Volkswagen - My car being taken from the middle of the line! - Car Dealers Near Me - Las Vegas, Nevada

Not sure how this dealer stays in business, this dealership begins with offers that are ridiculously high and when you counter they scoff. This dealership believes they are the sole owner of reasonableness and the buyer has no sense of reasonableness. Go somewhere else to buy a car read more

Manslaining and childishness from male staff. No wonder they have such a low rating on Yelp. Grow up. If things like this happen all the time, than the Volkswagon brand is garbage. Right? Is that the message your dealership wants you to convey? Don't expect professionalism from the regular staff. Sales staff was fine. read more

Listen... I despise buying cars. The whole process usually feels like trying to do taxes during a root canal--confusing, painful, and full of surprises. But yo, DALLAS? Dallas is that dude. They should honestly be running the whole dealership, the DMV, and maybe even the UN. I rolled in after a dumpster fire of a workday--not needing a car, just looking--and definitely not in the mood for dealership small talk. But Dallas, man... lowkey therapy session turned comedy hour. We talked EDC, movies, and I found out they've never seen Game of Thrones. (We'll work on that.) Somehow, I went from sour patch kid vibes when I walked in to straight-up Sweet Tart energy by the time I drove out. Huge shoutout to Gabby for sealing the deal like a pro and to Hawaii (the finance guy) for being the most laid-back, no-stress numbers wizard in Vegas. I don't know what they're putting in the water in Hawaii, but I want two bottles. Oh, and yeah--the car's cool too. Bottom line: if you want a new VW and hate the usual car-buying nonsense like I do, go ask for Dallas, Gabby, and Hawaiian Finance Gandalf. Trust me--you'll leave with a car and a better mood. read more

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I bought my 2025 VW Tiguan SEL R-Line from Centennial. Gordon was my sales associate. Very helpful and knew a lot about the brand. Got me into my beautiful car with no hassles besides the dealership probably hating us because we got such a great deal. Great dealership. read more

I got my car serviced yesterday for a check engine light that was due to an evap leak. David got me an appointment a week prior and was very polite and professional as i was explaining the issue. The maintenance on my Taos was quick and the system that this establishment uses to keep you informed is great. The mechanic shows you issues with the car using a video and from a touch of a button you can select the work that you approve to be done in the vehicle. They pin pointed the issue and my car is working great. From a guy that does not trust mechanics. read more

The 2 star is well deserved. I waa hung up on and just treated like an annoyance. The manager tried to smooth things over and initially did but he didn't know the department he neededd was closed to January 2 meaning they would have had the car for a week. I am sure they have their version of what happened. I am not really concerned about that I picked the car up and took it to a mechanic that seemed to care. read more

Poor customer service by "David" with service department, he is careless, do not returns calls or provide updates, do not pay attention to details and paperwork. He said my vehicle will be ready on the day he was off and was not even at the dealership, did not even bother calling me back the day after to follow up or give me updates. This guy does not know the basic elements of service and should not be part of service department, when he see walk in customers he does not even say hi or greed people with respect. I expect the service manager "Steve LeClaire" have a word with him to correct his act, I will report this incident to VW customer relation so they can track his behavior for future reference. read more

My issue is the service department who tried to upsell services by calling preventative maintenance critical.

Horrible customer service and communication. Said they fixed my gas door area but it was exactly the same when I got it back and they know they screwing me so they are ignoring me. I'll be contacting the customer warranty to report their fraud! read more

Centennial Volkswagen - Horrible communication - Car Dealers Near Me - Las Vegas, Nevada

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Update: It's like going to the DMV. There are NO timely updates. You have to chase down the agent for what's happening with your car. No one picks up the phone. In the past I've had good experiences here, but since the ownership change it seems to be doing worse. It's nearly impossible to get someone on the phone, at least for servicing. I called a few weeks ago to see how much it would cost to get a front light bulb replaced, and they said I have to bring it in so they can evaluate it. When I called a Valvoline car center, they said right away it would be $20 to $30. Either the servicing department here was trying to see if they could get a much larger dollar amount, too lazy to look up my car and give me an accurate price, or too incompetent. I'm thinking about going to a different dealership from now on. read more

Had ongoing issues with my starter/ignition on my 2019 Jetta that would cause it to stall/stop in the middle of the road or highway. It was such a stressful issue given the safety concerns driving with me and my two year old. Took it in to get serviced David was my service advisor and he was great reassured me the entire process that the issue would be resolved and went over the options to make sure my car was up to date on needed maintenance. David made sure I had a ride back to my home and then Hugo made sure that I was able to get a ride back to the dealership to pick up my car when it was ready. Shout out to the techs/mechanics as well everything was done in a timely manner I know this time of year with the heat the work is challenging truly appreciate it. read more

I just bought my first VW from Centennial Volkswagen and it was a very seamless experience. Dallas was the best salesperson I've ever worked with. She knew the Atlas Cross Sport forward and backward and had answers for all of my (MANY) questions. This was a very positive experience and I highly recommend you visit them if you're in the market! read more

If you buy a car and it happens to have any issues they won't except any responsibility for it when you need it repaired. Any warranty work they try and claim it was something else and that it isnt covered. The guy David in the back is rude and condescending I will never buy another car from these people and now have to find another volkswagon dealer that can service my car cause you can not trust liars read more

Buy a Volkswagen, If you like car issues and throwing away money. Bought a brand new car a year ago. Breaks start screeching extremely laud. Take it to a local mechanic and they say the break pads are still like new but the plates have scratches and since this does not make sense, he recommends calling the dealership. Carlos at the service department says "yea I get 20-25 calls a day regarding this issue and the break plates are just poorly made". Says it's ganna be over $800 to fix and it's best to put on an off brand so this doesn't happen again in a year or so. Says the breaks are working as intended but you will have ear pearsing screeching every time you break. Then says call corporate. Samantha in corporate does not give two shits about the issue and says I'll notate the issue but if you don't want screeching breaks I'll have to pay for the replacement. She also said if you don't have anything else to discuss she will be hanging up. Like wtf.. So in short l, buy a Volkswagen if you like the sound of a T-Rex ripping through your car every time you break. They are aware it's an issue..20-25 calls a day. What a joke. read more

Wow, is all I can say about Pedro!! I arrived in the service department because I had something very minor as my tire was low, he meet me with a smile on his face and handled it just like it was a big job and I was very impressed. I'm from Chicago and was driving my daughter's car. I also am an owner of a Atlas Sport, which I love. If you need anything at all, make sure you contact Pedro. read more

Brought my car in for an oil change in July of 2024. Service department recommended several repairs, but I declined and asked them just to change the oil. Since I have a local friend with a used car dealership and an in-house mechanic, I called them to make the repairs at a fraction of dealership pricing. The problem is, when they went to do my repairs, they saw that the oil had not been changed, despite Centennial VW charging me over $100 for it. I contacted Centennial, asking for a refund, but they refused, with manager Steven L. offering instead a full car detailing service or my next oil change, since he said my photos of the unchanged oil and video at the dealership were inconclusive. I declined both offers, since I knew I was moving out of Las Vegas at the end of the year, and as a struggling student, I really needed the money back rather than having a detailed car. Centennial never gave me my money back. Even if I move back to Vegas--which is entirely possible based on my industry--I will NEVER give this dealership my business again. Don't trust them to do their job in the service arena. read more

Centennial Volkswagens customer service is the best the work is excellent and you get your car back in couple hours . They offer a shuttle and wash your car .They are awesome read more

DO NOT TRUST this dealership! I purchased a used vehicle from this dealership in August 2018 and I paid it off in 2 years, but I never received the title. I went to my credit union who I took a loan from, but they didn't know who had the title either. After about a year, in April 2021, the title clerk from the dealership contacted me about the title which needed our signatures, then later revealed to us the fact that the car had a salvage title and we needed to get it rebuilt. I asked the dealership why they never told us that this vehicle has a salvage title when we purchased it? We struck the contract based on the car with a clean title. They said they didn't know either. Carfax didn't mention it and the car was later deemed salvage by Texas DMV. The title had possibly been washed in California then brought to auction and the dealership bought it. So they claimed that they didn't know it had a salvage title either. That made me wonder, did they not have the title either when they sold me the car? I couldn't recall if they showed me a copy of the title during the process of purchase, but I'm pretty sure that they didn't provide me the NMVTIS report which was required by law at the time of purchase. They claimed that they never faced this kind of situation and they could buy back my vehicle after taking out the mileage, with the condition of making another trade-in deal. But how could I trust this dealership again? They sell customer vehicles without revealing the true vehicle history or title, how could they still stay in business? Especially this is something that they should have known before they purchased the vehicle, if carfax didn't reveal it, they could check the NMVTIS report, or the original DMV and get the title themselves first before selling it to unknowingly customers who would trust all their words! They not only breached the contract but also broke the law. And I'm still waiting for an answer for them to buy back my car in full. Please DO NOT TRUST this dealership! read more

DO NOT COME HERE. Go to AutoNation!!! Avoid this place at all costs. The longer drive to Sahara is worth it to not be treated like this. I wish I could give zero stars but yelp doesn't allow it. First, you changed my license plate cover without my permission. How fing dare you?! You clearly don't check anything or you would've caught that my battery was low when I had brakes done. Instead it died 4 days after. So I was back to get a new battery. How did you not see charge was low? Now I'm here for an oil change and suddenly you say my whole car is critical and I need everything done. How come I didn't need anything extra done the last two times?! But suddenly brake fluid is critical. I just had all new brakes put on. Did you not check the fluid?? I had a 7:00am appt and your doors were still locked at 7:05am. Your service ppl love to mansplain. Also they straight up lied. They are very unprofessional, even childish at times. They told me every Volkswagen has squeaky brakes unless I get ceramic brake pads which they don't even make. They "punished" me by not telling me my car was done while I'm sitting in the waiting room. I had to go ask if it was done 2 hours later and they acted like I chose to sit here for fun. I have been here once a month for the last three months and somehow you miss everything. What an awful experience. Luckily I was looking into buying a new car in about two weeks and the brake thing just solidified it won't be a Volkswagen. read more

Don't shop here. They won't do any deals over the phone in 2025. They will try everything to get you in the store even lie and tell you vehicle is there when its not. The sales guy Andy Roque got all my information and i gave him my offer and instead of being professional completely ignored my calls and emails. He was completely rude when k did talk to him. Very unprofessional. Don't waste your time buying from this dealership! If I could give it minus stars I would. read more

Took my 2024 ID4 for service, Hugo Martinez who was service adviser help me never returned phone call, I called to find out if my vehicle is ready or not and he picked up the phone and said he will call me after he speak to the technician and still never called me back. I finally stop by at the dealership to pick it up and he still did a poor job expelling what was done to the vehicle. Not sure where they find these people?? Very sad that good people have no job and these people mess around with real jobs, I won't work with him next time, he was not even addressing the problem right. read more

I had - what ended up being - a really good service experience at Centennial Volkswagen with Service Adjuster, John! I'm a fixed-income Senior. I'm giving my visit 5-Stars because John worked within my budget. John did an excellent job! This was my 1st time using Centennial VW Service Dept for major work and I left the office very happy with the outcome. Thanks, again! read more

As a disabled veteran, I am deeply disappointed with the service department at this VW dealership. I dropped off my vehicle on October 14th at 9:00 a.m. for a simple repair that was supposed to take three days. Now, over two weeks later, my car is still not ready. The lack of communication has been unacceptable--I haven't received a single proactive update and have had to call repeatedly just to get a status. Most of my calls go unanswered. When I do get through, service representative David Lucero rarely has any information about my vehicle and often says he'll "find the tech"--Gabriel Maldonado--for an update. Promised callbacks never happen, forcing me to follow up again and again, only to be told that Gabriel has already left for the day without leaving any information. Because of this poor communication, I've had to pay out of pocket for a rental car, an expense I wouldn't have incurred if the repairs had been completed on time. Despite my efforts to escalate the issue, there has been no progress. In my latest call, David raised his voice and told me it would be done "when it's done." When I requested an in-person meeting with him and the service manager, he hung up on me. After that call, I immediately reached out again and asked to speak directly with the service manager. On October 29th, the service manager finally returned my call, explaining that Gabriel is having trouble with the repair and my car should be ready by Thursday. He added that he was unaware of the communication issues with David and assured me he would address this with him directly. This has been the most unprofessional and frustrating experience I've ever had with a service department. Their disregard for customer care and basic communication is unacceptable, and I would not recommend this dealership for service or sales. Update (October 30): Today, I received a text from the dealership saying my vehicle is ready. However, they informed me that it now won't stay running and that I would need to pay an additional $1,500 to repair a broken manifold line. This issue did not exist when I dropped off the car, as it was running at that time, albeit with a long crank. I'm at a complete loss as to how my vehicle went from running to non-operational while in their care. When I called to ask for clarification, they simply said they would "need to look into it." read more

I mean, if you are a VW owner or are looking at one, you don't really have much choice unless you want to drive to another corner of the valley.. Even then, who knows if you would have a better experience, so for those reasons, if you are in the market, I'd say it is worth a look. When I went to this location, I had a specific model in mind and they had a good amount of colors and options to choose from. I had been communicating with their online salesperson (can't remember his name now) who was pretty helpful up to that point. However, once I was ready to buy, we made a time to meet him at the lot and when I showed up, he was with someone and quickly found someone else to help me. That's not what I was expecting, but I realize that salespeople are there to sell cars, so I wasn't too bothered by this circumstance. I would assume that anyone who passes you on to another salesperson would put you in the hands of someone who they would want to be taken care of by.. The new salesperson (I'm not going to say his name because I don't want to trash someone and hurt their ability to make a living). so the dealership as a whole gets the bad review from me. He gave me a weird vibe right away.. I was as friendly as I could be. (What reason would I have to start off with an attitude and mess up my experience unnecessarily??). None, right? So despite the weird vibe we take the vehicle I liked the most out for a test drive and he couldn't answer most of my questions about the options in the car. This was my first electric vehicle and my first VW lease, so I was not familiar with the vehicle at all. I have been an Acura customer for years, probably my last 7 cars have been Acuras. I was used to a very friendly, very easy car buying process with them. And I knew their vehicles very well. So regardless of his lack of knowledge, I did like the car. We get back to the dealership, sit down in the showroom and start negotiating. This is the type of dealer where you haggle (if you are smart) and I am not bothered by that or afraid of it. Actually I prefer it as opposed to just being told what price I have to pay for a car. I believe you can get a better deal by negotiating with them. You just have to be realistic and stand your ground.. So we went back and forth with him and the sales manager which is standard for this process. But this guy was arguing with me about what I was requesting. He was like justifying the dealerships side of it instead of advocating for me and what I wanted. The sales manager is the one with the power here, the salesman's job is to facilitate the transaction and try to get it done. This is a conflict of interest, but it can be done satisfactorily to both sides. Long story, I know, but we did come to an agreement as they were able to meet my demands on pricing and monthly payment. The dealership was starting to close for the night. So I get the car after signing the paperwork and dealing with a very nice sales manager and finance guy to finalize things. The car has not been detailed, just a very cheap and dripping g with water car wash. The salesman made no attempt to try and answer any of my unanswered questions about the car. Didn't explain anything to me about the free three years of electric charging that came with the car and was nowhere around when I received the car. We went home. Days go by and he never reached out to check in/follow up or anything. So I reach out to the guy I had been speaking to originally, from the internet department and he schedules a time to meet me and go over the car and the free charging setup as well as to have the car detailed. I never even received any communication from the dealership about my experience or anything. I never spoke to the salesperson again. They do not build relationships like I was used to with Acura. Instead I received maybe the bare minimum from this dealership. All that being said, I really like this car and love not having to buy gas every week. The savings are awesome and I don't see any difference in my electric bill. Now I only want electric vehicles. They have great power and we still take trips to CA, AZ and Utah, with our dogs. So, great car, very nice and fun to drive, horrible car buying experience. I'd only consider going back to them because I really like the product and they are the only option even within 20 miles from me. I know this is a very long post, but I wanted to convey the reasons for my rating and I hope it helps someone else. read more

I have had problems with a dishonest finance manager. now when I call service nobody answer the phone. the assistant takes my number and says someone will call in 5 minutes. no one calls at all. they are non responsive and show no concern for customers. read more

This is the worst dealership/body shop We have ever interacted with. Communication has been poor with trying to get our BRAND NEW car's AC fixed. We're still in the midst trying to get things handled and daily our calls are not returned and the service team doesn't get back to us when they say they will. It's been over a week that the car has been in their shop without any estimation of when it will be done and they also seem to not quite know what to do to fix it. There are no loaner vehicles available even though we purposely waited a week to bring the car in for service when they said loaners would have been returned by. Again I must emphasize: the vehicle is a brand new Atlas, literally had 3 miles on it when we drove it off the lot less than 3 months ago. We have 2 young children and full time jobs where my husband travels a good amount and we've been having to share a car for over a week now. It is BEYOND stressful and frustrating to say the least. Also we love 40mins from this dealership but we were told specifically, when we bought the car that they couldn't guarantee the other dealerships service but at their location it would be great. Since we bought the car there. And we assumed we wouldn't be needing much service anyway but alas here we are. Mainly writing this review in hopes it will cause them to actually help us with our car and making a loaner possible for us. But also, don't go to this place. read more

Man where do I start. We bought a 2021 atlas back in February and are having so many issues with it already and was lied to. They sold us a faulty vehicle that they knew had problems with the brakes. Was told that "it's just a problem with 2021's" and told us which parts to get to fix it. We got the parts and the brakes still sound so horrible. The manager Steve Dodge is totally unprofessional and rude. Everyone is just rude there and don't trust them one bit. DONT BUY A CAR FROM HERE! read more

Made appointment for service. Drive there 30 miles away and they say you are going to have to leave your car for 48 hours because they are backed up. Why didn't they call beforehand before I wasted my time. 0 STARS read more

Horrible customer service. I came in to pick up my car from service and received sarcasm from the guys working there. They were very rude and not helpful at all. After getting my car I was told by John to bring it back on 12/31 since they had no loaner cars. I later received a text message saying my part wasn't available and they would contact me once it's ready. I still have not heard anything back and have reached out multiple times and nobody ever has the answer. read more

I new vehicle and was made to believe that I would receive three years 30,000 miles registration paid free charging on my for three years. during signing, they told me that I received too many deals so I did not get the three year 30,000 miles. I had zero registration fees paid for and I've had the vehicle for three months and my free three year charging ran out. I was led to believe something that was not true. I feel like I was played when it comes to false advertisement and they have yet to rectify my situation. contacted the dealership twice Volkswagen and nothing has been done. I am mad. read more

Single mother needed a vehicle after car was totaled they advertised $12,888 they lie it's just to get u in door $2,498.00 prep and reconditioning fee???? I was in a hurry cause it was before closing didn't read 1st time buying car from dealership I put large down payment now I'll be paying $32,000 when I'm done paying payments .I have good credit over 7.dont trust them that's not good business. Please don't make same mistake I did . read more

After agreeing on a sales price for a new Atlas SE, I was referred to the Finance Department where my problems began. I was advised that I had no option in refusing two add-ons, the AAGI, which cost @299 and the AG/VAP, which cost $295. Not until I received the full print out of all my additions did I realize I could have refused to add them. Additionally, I complained that I did not receive the $500 towards my first year registration. The Sales Manager did in fact agree to reimburse me for the $500, but I did not receive any consideration for the other two items, which I was told I could not refuse. I enjoy my vehicle, but I would suggest that anyone who is considering a new car purchase, visit another VW Dealership and demand to see all the pages before agreeing to a purchase. Shame on me, that will never occur again. read more

I love the Volkswagen Atlas, however the breaks needed to be replaced at 12k miles. Their reason was that the stock breaks are made with metal particles. So I had to pay for the ceramic pads as an upgrade. Now at 40k miles, they are already squeaking again. The service department is terrible. Their customer service is poor. So far every time I have had to deal with the service department, it has not gone well. I will not buy another car here because of the service department. A shame because I do love the car. read more

Billy was such a kind and informative sales man! Although I decided not to purchase the car I was looking at, he still made the experience absolutely amazing. I 100% recommend Billy for anyone looking to purchase a vehicle from this dealership. read more

Requested a quote for a headlight as we had to go in for a "recall". Was advised the bumper needed to come off and it was extensive just to replace a headlight. Over $150 to replace one headlight. Did both headlights myself from a you tube video in less than 5 minutes and the bumper does NOT need to come off. For $20. Don't go there as a female alone as they think they can take advantage of you. Do your research. read more

Don't waste your time with the "sales" with which these people fill your inboxes. In your calculations you should add about $3300 or more in unnecessary dealer add-ons and fees to any "sale/final" price. You could go and play the "Let me see if my manager will lower any of these," while they sweat you in an office waiting for an answer you didn't want to have. Or you can find a place which will sell you the car for the price they advertised. They indeed have places like that out there, I recommend avoiding tactics from places like Centennial Volkswagen! read more