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    Team Ford Lincoln

    3.2 (514 reviews)
    Open 7:00 am - 8:00 pm
    Updated 3 months ago

    Services - Team Ford Lincoln

    Auto brake repair

    Auto engine repair

    Team Ford Lincoln Photos

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    Reviews With Photos

    2025 Ford F-150 Raptor 37
    Jeff P.

    I have always loved dealing with, and for over 20 years all trucks and SUV's have come from Team Ford! Steve Olligas is a great friend and runs an amazing team! Chris Goeschel always answers my call with, what are we getting you now, Chad Rankens makes the magic happen, and James Vidal always seems to work the numbers to make sense for me and my wife! Also, looking forward to all my service work with Mike Smith and his crew. Thank you for the ongoing service and friendship you have all shown! I always buy and get my service with Team Ford, they truly are a "TEAM"!

    I want to share my horrible experience with Team Ford Las Vegas in the hope of helping others avoid this unprofessional and frustrating dealership!!! They do not care customer AT ALL!!! My experience with Team Ford Las Vegas has been an absolute nightmare and one of the most frustrating encounters I've ever had with a service department. I purchased a brand-new vehicle less than 6 months ago, and with only 8,000 miles, it developed a critical issue immediately after its first service. On Dec 29, 2024, the vehicle displayed an engine oil low-pressure warning and had to be towed to Team Ford Las Vegas. Repairs began on Dec 30, 2024, and from the very first day, I made it crystal clear to Team Ford service advisor Carla that the vehicle would need to be towed back to my home dealership in Irvine, CA, after repairs. Despite this simple instruction and the service being completed on Jan 6, 2025, Team Ford has unnecessarily delayed the return of my vehicle for no valid reason. On Jan 4, 2025, Ford Corporate Case Manager Victoria C. became involved and worked tirelessly to propose an easy solution: Team Ford would pay the towing costs upfront, and Ford Corporate would fully reimburse them upon delivery of the vehicle. This should have been a straightforward process, yet service advisor Carla has been completely unresponsive, uncooperative, and unprofessional throughout. She has ignored repeated calls from Victoria, stalled with unnecessary demands for documents, and created endless roadblocks instead of resolving the issue. Over 50+ emails have been exchanged between myself, Ford Corporate, and Team Ford, yet we are no closer to a resolution. Even when my local dealership stepped in to assist and tried to escalate the matter, Team Ford continued to delay, complicate, and completely ignore the urgency of the situation. As of Jan 17, 2025, my vehicle has been sitting at Team Ford for over 10 days, being held hostage with no justification. This entire ordeal has been caused by Team Ford's sheer incompetence, lack of communication, and complete disregard for customer service. It is infuriating to be treated this way, especially considering this is a new vehicle that developed issues due to no fault of my own. What should have been a quick and easy process has been turned into a drawn-out disaster due to Team Ford's blatant unwillingness to take responsibility or resolve the issue. I cannot stress enough how unprofessional this dealership is.

    Brett S.

    Garrison made a long day and a big purchase a pleasant experience. Very excited with our Bronco. Happy we got to work with Garrison.

    New Ford truck

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    1 year ago

    First time at Team Lincoln Jose in service was very kind and professional will go back. Jose took care of my Navigator. Thank you Jose

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    Page 1 of 13

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    Review Highlights - Team Ford Lincoln

    I can't say thank you enough to the awesome team of Team Ford Lincoln consisted by Chuck Colinares ,James Vidal and Bill Jenkins.

    Mentioned in 6 reviews

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    Low Keyy Auto Repair

    Low Keyy Auto Repair

    4.5
    (15 reviews)

    I thought he was doing a good job. He said he was fixing my problems. He said he had it figured…read moreout. I bought parts and he came over and replaced all these parts. I hired him for four things. The first problem - my car smells badly of gas. He changed the gasket on the fuel pump that is under the backseat. My car still smells like gas. The check engine light was on. And my car sort of starts up slowly. He put the diagnostic tool on the car and it told him to change the thermostat. So I bought the thermostat. He replaced it. Unfortunately, The check engine light is still on, and my car still does not start up normally. It takes turning over many times to start. The third thing I hired him to do was to fix the car vibrating when you hit the brakes at higher speed. I test drove it after he finished the work, but I guess I did not bring it up to high enough speed to feel it vibrate. He basically lubricated the brakes and he said that should take care of the problem. But it did not take care of the problem and the car still vibrates. He claims that he did good work because he lubricated the brakes. But he did not fix the problem. The fourth thing I heard was change the rear camera. That works. one of the three things that I hired him to do, does work better. Now he's over here arguing with me that he did all this work. But he can't seem to understand that he didn't actually fix three of the four problems have. Basically, I paid him almost $500 to do a bunch of work that solved almost none of the problems that I was having with my car. Somehow he feels justified that he actually did some work so he feels like he earned his money. But I didnt hire him to do random work, I hired him to fix problems. He does not seem to understand that.

    Josh is great. Went to battle on a tricky suspension job for me today and didn't give up. Great…read moreprice and luckily, available when I needed him. Thanks Josh! See you next time I'm in a bind.

    Zip Zap Auto

    Zip Zap Auto

    4.3
    (737 reviews)

    I brought my Hyundai Elantra in for an A/C diagnostic because the system was blowing warm air…read more I dropped the vehicle off around 9:30 AM and was told they would "get right on it." I understand shops get busy, this location is "first come first served", and I don't expect anyone to magically make time appear or drop everything to check out the new car. I don't work there and I walked in, so I have no idea what things look like behind the scenes. The issue wasn't that they were busy, it was that the expectations set didn't reflect reality. After walking around the area for about an hour after drop-off, I returned and noticed my vehicle was still sitting in the same guest parking spot at the side of the building where I had left it. By 11:00 (after waiting over 90 minutes/nearly two hours from drop-off) with no phone call update and no apparent movement of the vehicle, I went to the front desk to ask about the status. Shortly after I asked, the vehicle was brought into the shop and I was assured the diagnostic would take "about" 30 minutes. It ended up taking closer to 50 before I got up again to ask about an update. My main frustration was not the diagnosis itself, but the communication and expectations throughout the process. Everyone I interacted with was polite and reasonable, but I was given the same optimistic timeline despite the shop evidently being backed up. If I had been told up front that it would be hours before the vehicle would be moved, let alone looked at, I would have planned my morning differently. I do want to clarify that the issue wasn't attitude or service, it was a lack of clear and realistic communication. Better coordination internally and more honest timelines for customers would make a big difference.

    Everyone is very very nice…read more Had a small issue, and the owner Hamid reached out to me and made everything right. He was really committed to my customer satisfaction, and I plan on returning when my car needs service. Thank you Hamid and all the nice people at Zip Zap!

    Team Ford Lincoln - car_dealers - Updated August 2026

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