As a former Cadillac customer for over 15 years, I recently experienced two instances where GM repurchased 2 (two) of my vehicles within 1 year due to mechanical issues. This prompted me to consider switching brands and reach out to Team Lincoln to inquire about the 2026 Nautilus. Initially, I was contacted by Cory Medina via text, phone, and email. Upon expressing my concerns about the price, he promptly sent me another email inquiring about my specific requirements. Subsequently, he scheduled an appointment for me to view the vehicles that matched my criteria. I greatly appreciated his transparent approach, as he genuinely showed us the vehicles we sought and more. Cory demonstrated exceptional patience, attentiveness, and a genuine desire to assist me. He guided me through the lot, discussing the features and differences between the cars. Finally, I found my car. Although I initially had reservations about the white color, Cory enlightened me about the metallic flakes present, which ultimately made the decision easier. His extensive knowledge and empathetic nature were evident throughout the process. He not only helped us determine the purchase price but also thoroughly explained all the warranties we desired. We are all about peace of mind and he helped us with that. His professionalism extended beyond the sales transaction, as he treated us like friends rather than mere customers seeking a sale. I wholeheartedly recommend Cory Medina for all your Lincoln vehicle purchase needs. Recently, we encountered an unusual noise in our car, prompting us to contact Cory. He graciously invited us back to the dealership to assist us in identifying the source of the noise. He did an excellent job, and as a token of his goodwill, he also washed my car that day. His attention to detail and courtesy made a significant positive impact. Additionally, Cory's prompt and thorough responses to our inquiries demonstrated his commitment to customer satisfaction 100% / A+. We are extremely pleased with our decision to switch brands and are delighted with our new Nautilus Hybrid Premier II. We are particularly grateful for the opportunity to connect with such a remarkable individual, Cory Medina. Thank you for everything, you are truly an asset to Team Ford Lincoln. read more

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I visited Team Ford Lincoln in Las Vegas expecting a professional car-buying process, but it turned into a frustrating and disrespectful ordeal thanks to sales manager Ricky Avalos. I've bought vehicles before and handled tough salespeople, but Ricky is exceptionally rude, volatile, and unprofessional, traits that make him unfit for customer interactions. If you're considering this dealership, avoid it, especially if Ricky is involved. Here's what happened, so others can steer clear. We arrived interested in a Lincoln model and received an initial cost sheet that seemed reasonable. Then Ricky stepped in with a contradictory sheet: higher prices, vague details, and a clear bait-and-switch feel. When we asked for clarification, his attitude turned hostile. Ricky was disrespectful from the start, belittling us like our questions were stupid. His condescending tone and sarcasm showed deep anger issues. He got agitated quickly, face red, prominent forehead wrinkled as if overwhelmed by internal stress, perhaps personal problems or dealership pressures. But that's no excuse to take it out on us. Absurdly, he accused us of running a dealership and spying on them, pure paranoia. We were just regular buyers, not corporate spies. It got worse when I asked for details on his $65,000 sheet, like rebates, taxes, and discounts. He refused aggressively: "You can't have a copy, and you can't take a picture either." I hadn't suggested a photo, but he assumed deceit. This raised questions about hidden fees or shady practices at the dealership. His cheapskate approach treats transparency as a threat. He paced, muttered, and treated our request like an insult, making me worry he'd explode. We tried to calm things, explaining we needed full info for such a big purchase. He doubled down on rudeness and dared us to leave, so we did. I said without disclosure on costs, rebates, and all, we're out. He snapped "Ok" and stormed off, no effort to fix it, just pettiness. Exiting, we realized he had our test-drive keys, a tactic to keep us there. We demanded them back; he handed them over silently, still fuming, forehead sweating as he glared. We left disturbed, hours wasted, feeling demeaned. I rarely write reviews, but Ricky's behavior demands warning others. His anger issues, cheapskate secrecy, and delusional accusations show instability. Whatever burdens him, it's wrong to inflict on customers. This guy isn't a good person to deal with. read more

This dealership is dog friendly with water bowls and bones available. I was recommended to bring my dog inside and out of the heat. read more

Team Ford Lincoln - Car Dealers Near Me - Las Vegas, Nevada

First time to this Ford and man this is the BEST ford in Nevada!!!! Mark McDaniel you are great all round. My family really appreciates how kind and straight forward you are with everything. You personall will have us come back for sure!!! Keep doing a fantastic job man. read more

Team Ford Lincoln - Car Dealers Near Me - Las Vegas, Nevada

Had great service this past week at Team Lincoln. The service manger Jose is amazing , gets back to u when called ,keeps u in the loop when service is being done etc. An asset for sure. i stayed and waited and service took the usual amount of time to complete. Jose washed my vehicle and I was good to go..... nice facility to wait which helps.Thank u Jose read more

BUYER BEWARE!!! This happened back in August when I was looking to buy a car. I have been very loyal to the Ford/Mercury brand for over 25 years. I had a 1998 Mercury Cougar, a 1998 Grand Marquis, and a 2013 Ford Taurus. When I bought my Taurus in Las Vegas, I just couldn't find a trustworthy mechanic, so I would take it to Team Ford to get it fixed. Considering the age that I held onto it, it actually lasted me quite a while with little repairs up until the last year. One of which was to replace the cat. In July, I had received from Team Ford a letter stating that they "had been authorized by Ford to buy my car" for $7,000+. Well, I thought this would be the perfect opportunity to get into what I was considering my dream car of the Lincoln Nautilus. They had a slightly used Nautilus, last years model, but with a beautiful paint scheme and ticked 90% of the options I wanted. I contacted Team Lincoln to show interest and mentioned the letter. They stated that they would honor the letter. I went down, test drove the car, liked it but told the salesman that the deal had to be perfect and include the letter offer in order to have a deal. I was also pre-approved. It was late in the day and so the salesman took pictures of the car and told me that they would talk to me tomorrow about my trade. The next day came and the salesman calls me to tell me that they weren't going to honor the letter because the "car was more than 10 years old and they wouldn't have access to parts." They wouldn't even buy it off of me! They knew the service record of this car, I've been a loyal customer of theirs for years! Why send me an offer letter to only tell me, I don't think so!? They then tried to sell me on a newer vehicle but a lower trim. Still wouldn't give me my offer letter. I told the salesman that I really felt betrayed by Lincoln. That this was a bait and switch. They denied it, but I was crushed that I was treated the way that I was! Additionally, they had tacked on add ons of $800 and had a doc fee of $750 or so. When I told the salesman that they will need to take it off, they left it that they would "work with us." Overall, Ford/Lincoln has lost a loyal customer. They spit in my face. A carrot was dangled in front of me to have it yanked away. Save yourself aggravation of dealing with any dealerships in Nevada and even paying add ons and doc fees! Take your business out to California where the state limits doc fees to $85. If enough of us Nevadans take our business elsewhere, the dealers will feel the pain and hopefully either match or reduce the fee. I ultimately purchased a non-Lincoln vehicle in California and had an EXCELLENT experience. While I couldn't haggle, the price was more than fair, I paid no add ons and only $125 in total fees. (Still paid sales tax, but you can't do anything about that.) Check my profile for that review. read more

To be honest 1 star is too generous for this company. If I could give 0 to negative stars that is where we would be at. We brought our Ford F-150 to Team Ford Lincoln in January-February 2025 after a sudden transmission failure that caused loss of vehicle control at highway speeds. This was a frightening and dangerous situation. The total repair cost was approximately $8,958 and Ford declined to meaningfully assist, despite widespread documented issues with this transmission.This vehicle was purchased through a military program while my husband was deployed to Afghanistan and not but 6 years after did the largest most expensive piece of the vehicle break down. On top of the already extreme cost of a mandatory, safety-related repair, Team Ford Lincoln added $268.75 in credit-card surcharge fees (3%) across two transactions. This was not a discretionary purchase--we had no reasonable alternative but to repair the vehicle. When we raised concerns, the dealership's position was simply that the fee is "allowed by law," with no consideration for fairness, customer impact, or the circumstances surrounding a serious safety failure. They later offered to refund the surcharge only if we repaid the entire repair cost using another payment method, which is not a realistic or good-faith solution. We have done business with this dealership in the past, but this experience made it clear that once a major issue arises, customer loyalty and safety concerns take a back seat to rigid policy enforcement. I'm sharing this review so other customers are fully aware of the dealership's pricing practices and how disputes are handled--especially when facing expensive, unavoidable repairs. Based on our experience, I would strongly encourage others to consider alternative dealerships. read more

I have always loved dealing with, and for over 20 years all trucks and SUV's have come from Team Ford! Steve Olligas is a great friend and runs an amazing team! Chris Goeschel always answers my call with, what are we getting you now, Chad Rankens makes the magic happen, and James Vidal always seems to work the numbers to make sense for me and my wife! Also, looking forward to all my service work with Mike Smith and his crew. Thank you for the ongoing service and friendship you have all shown! I always buy and get my service with Team Ford, they truly are a "TEAM"! read more

Team Ford Lincoln - 2025 Ford F-150 Raptor 37 - Car Dealers Near Me - Las Vegas, Nevada

I have zero clue what happened to their once great over the top customer service. I don't see why bother making an appointment if I will be waiting 2 1/2 hours for a simple oil change. And to make matters more interesting I give them a coupon which was not accepted because they said they already applied it. Sadly Team Ford on Drexel Road and Ann was a huge disappointment this time around. My only advice to customers is do not get your oil change done in the afternoon and make sure you book at least 2 weeks in advance. read more

Every time I need to bring my car in for service I have always experienced excellent customer service. The service associates take the time to fully explain what needs to be serviced and how long it will take as well as how long. read more

I brought my wife's Edge in for some warranty work, and a couple of other things. The service Advisor Carla Dalba, made our whole process seamless and worry free. We even got lucky enough to have a loaner vehicle available to us which saved us a lot of money. We have brought our Fords here a few other times and Carla always made it a pleasant experience. Thank you Carla and thank you Team Ford. read more

These guys must be making a TRUCK LOAD of cash on the cars they sell because they wouldnt take .5 cents off the price of a used car. You are better off finding a dealership that will negotiate in good faith. These guy will NOT do that. Bad expierence. Zero Stars. read more

Our experience in buying a new 2025 Lincoln Nautilus at Team Lincoln in Las Vegas has a lot to be desired! From buying the vehicle to having service performed on it was a total nightmare. Our salesman couldn't seem to get the final purchase agreement drawn up correctly. We had to resign them 3 + times! Also, we recently had a slow leaker on the right side from tire. Who knew that a vehicle that is only 3 months old with 500 miles on it that a new tire was not covered? They fixed the tire but would absolutely not give us a new tire unless we wanted to pay for it! It went flat after my husbands doctors appointment & neither one of us were able to do anything about but he managed to put air in it & we had to keep our fingers crossed that we were able to get home with 23 lbs in it! My husband is 76 & I'm 71. We bought a new vehicle so we didn't have to worry about being stranded! We are old people! The only good thing I can say is that the vehicle is great & when we go to the dealer to have it washed, whoever is there gets it washed for us immediately! read more

Thank you Mina for being so patient & helpful yesterday Making my life so easy by ordering my new license plates. You have such a sweet attitude. You are beautiful inside & out read more

I stopped in Wednesday to check out a car on their used lot. I was met by Javier Aguirre Vargas and he was extremely helpful! No pressure and he was very knowledgeable. I ended up going back the next day to purchase the vehicle. Very happy! read more

Salesperson was ok. It became readily apparent that they were not the least bit interested in working with us to buy a car. I do admit it might have taken some effort to make things work but we just got the brush off. Never going back. read more

I want to share my horrible experience with Team Ford Las Vegas in the hope of helping others avoid this unprofessional and frustrating dealership!!! They do not care customer AT ALL!!! My experience with Team Ford Las Vegas has been an absolute nightmare and one of the most frustrating encounters I've ever had with a service department. I purchased a brand-new vehicle less than 6 months ago, and with only 8,000 miles, it developed a critical issue immediately after its first service. On Dec 29, 2024, the vehicle displayed an engine oil low-pressure warning and had to be towed to Team Ford Las Vegas. Repairs began on Dec 30, 2024, and from the very first day, I made it crystal clear to Team Ford service advisor Carla that the vehicle would need to be towed back to my home dealership in Irvine, CA, after repairs. Despite this simple instruction and the service being completed on Jan 6, 2025, Team Ford has unnecessarily delayed the return of my vehicle for no valid reason. On Jan 4, 2025, Ford Corporate Case Manager Victoria C. became involved and worked tirelessly to propose an easy solution: Team Ford would pay the towing costs upfront, and Ford Corporate would fully reimburse them upon delivery of the vehicle. This should have been a straightforward process, yet service advisor Carla has been completely unresponsive, uncooperative, and unprofessional throughout. She has ignored repeated calls from Victoria, stalled with unnecessary demands for documents, and created endless roadblocks instead of resolving the issue. Over 50+ emails have been exchanged between myself, Ford Corporate, and Team Ford, yet we are no closer to a resolution. Even when my local dealership stepped in to assist and tried to escalate the matter, Team Ford continued to delay, complicate, and completely ignore the urgency of the situation. As of Jan 17, 2025, my vehicle has been sitting at Team Ford for over 10 days, being held hostage with no justification. This entire ordeal has been caused by Team Ford's sheer incompetence, lack of communication, and complete disregard for customer service. It is infuriating to be treated this way, especially considering this is a new vehicle that developed issues due to no fault of my own. What should have been a quick and easy process has been turned into a drawn-out disaster due to Team Ford's blatant unwillingness to take responsibility or resolve the issue. I cannot stress enough how unprofessional this dealership is. read more

Team Ford Lincoln - Car Dealers Near Me - Las Vegas, Nevada

Garrison made a long day and a big purchase a pleasant experience. Very excited with our Bronco. Happy we got to work with Garrison. read more

Team Ford Lincoln - Car Dealers Near Me - Las Vegas, Nevada

Purchased a new F250 diesel at this dealership. They were both fair and professional. read more

Team Ford Lincoln - New Ford truck - Car Dealers Near Me - Las Vegas, Nevada

If I could give a 0 I would. I bought a new 2025 mustang ecoboost premium in June. The touch screen computer kept freezing up. I brought it in twice for repairs and was still not fixed. I went back a third time and they got upset because I was possed and swore, and I drove away. I filed a BBB complaint and contacted corporate, and now the dealer refused to fix my car, AND they black balled me to Friendly Ford who also refused to fix my car!! I ended up trading the car in because I was through with this crap.AVOID TEAM FORD and FRIENDLY FORD!!!!!! read more

Free video games for children, drink coupons, fast service, lovely spacious waiting area with so many tables. AND they have cheap meals. Doesn't get better than this! read more

Ryan McDonald did an outstanding job on my July 5th visit to Team Ford. My right front tire went flat due to a puncture from a screw. I had to use the temporary spare to get to the dealership. The tire could not be safely repaired so Ryan was able to get me a new tire installed, even though it was closing time. I have a road hazard premium plan, but they were closed so I purchased the tire. Two days later, when I needed further documentation to get reimbursement, Ryan went above and beyond to get me what was needed even though the software system didn't provide it. He is an exceptional example of what the word "service" stands for. read more

My review is for the service department: my car failed smog on Friday and I called the service team up since I had a warranty. Mike D. Was so quick to help and was incredibly friendly on the phone. I know most of us dread having to deal with salesmen and dealerships but Mike made it such a good experience. Showed up super early this morning without an appointment and all the employees had smiles on their faces and made sure everyone waiting were taken care of quickly. I was shocked at how friendly everyone was. Mike made sure I was taken care of and got everything fixed for me same day. I'm so grateful for Mike and the friendly team at Team Ford!! read more

An amazing experience they (Quick Lane) came and picked up my car. Did an oil change and put new tires on it - all for an excellent price. I had the car back within just a couple of hours. The best part is, they didn't try to sell me anything needlessly like some of the places I used to take my car to be serviced. I certainly recommend them to anyone! read more

Took my 2015 Ford Focus ST into the service center to get my brake fluid serviced. I had a reservation there for 7:30am. When I arrived to the location and told the technician about my appointment, he looked confused and said that regardless of my "appointment" they wouldn't be able to get my car back for up to a week?! They also told me that they would have to do a $250 diagnosis when I already knew I just wanted the brake fluid to be changed. Eventually I decided to let them keep my car (bad decision #1) and had a friend pick me up as they did not provide rental cars for a car that hadn't been diagnosed. About 3 days later I get a call that they're working on my car, but they noticed my coolant level was low and asked if I wanted to get that serviced as well. To prevent any car issues I decided to trust them and let them change the coolant (bad decision #2). The next day my car was ready to be picked up. It was over $600 for brake fluid and coolant replacement. I ate the cost and proceeded on my way. It was a Friday when I picked my vehicle up, and drove it home. It sat in my garage until Monday when I drove it to work (pictured). I was about to drive home when I noticed the leaked coolant under my car. I tried to call Team Ford Lincoln with no answer as it was late (around 5:00) so I figured I'd call the next day to figure it out. Mind you I am in the USAF and it's a process to get a tow truck on the installation so I was already frustrated that I had let them change my coolant when that wasn't even part of the problem in the first place. When I called to let them know my coolant leaked out the first time I drove it after it being replaced, they claimed it was a "part failure" and that it couldn't have been their fault. They refused to send me a tow truck or admit that this could have some how been there fault. I ended up paying to have my car towed back to the service center (bad decision #3) and told that it would take a couple of days for them to fix it and that it was not their fault that the coolant leaked. (This was the first time my coolant had been changed and it mysteriously fails the first time I drive it after getting it serviced?!) They refused to listen to any questions and told me I would have to pay an additional $600 to get the coolant redone. I ended up paying over $1300 for the services and the tow truck to get it back to the shop. The service manger refused to talk about the issue and dismissed me without a second thought. I felt extremely disrespected not only as an Active Duty Member of the Military but as a young man who doesn't earn over $50,000 a year. Team Ford Lincoln will not be having any of my business in the future and may potentially getting served after this fiasco. DO NOT GO HERE. read more

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I went in to buy out my lease and almost drove away with a beautiful used F250 diesel truck. Our sales person, Rich, was so friendly, helpful and not at all pushy or high pressure. The price was just too high for us even though he worked very hard to try and get to the price we were comfortable with. The process of buying out my lease was pretty quick. The financial associate explained the benefits of purchasing an optional warranty and ran different options with numbers. I felt comfortable and not pressured at all. read more

Had my E350 van in for window repair smog and service. I will only say be careful. For an old van with 180000 on it I was only looking for the most economical service I could get. When they called me to go over things I wasn't available and they talked to my wife into doing whatever they felt was needed and we got far more work done than I believe was necessary and it turned out to be a very costly service so that will be my last repair and Service work that I have Team Ford do because they weren't looking out for me, the service writer was looking out to upsell everything and this is the second time that's happened with Team Ford. read more

Overpriced, communication is horrible from the service department. Quotes for vehicle maintenance more than 30% off from original quote. Service manager very condescending and rude when asked about communication and work quotes. Will not ever bring my vehicle to this location. read more

Had to take my Ford F-150 in last week for a leak and check engine light service. I have been coming here for years and this is the first time I received amazing professional customer service. Daniel Cruz was very friendly, informative and prompt with responding back to me. I felt well taken care of and I am very happy with the service he provided for me and my husband. read more

I had to order a part for my car. I went to the parts department and the employee was extremely rude and condescending. He tried to accuse me of lying and say the part was fine. He then said he would order it and it would be in the next day. But he didn't order it, they sent a text the next day at lunch time when it was finally ordered. Three days later there was still no word. So we called, several times but their voicemail is full and nobody answers. In the meantime my car is inoperable and I've had to inconvenience people to drive me. We went down to the dealership and the part was sitting there having come in and nobody bothered to notify me. Completely incompetent as well as rude. Makes me not want to do business with the entire dealership ever again! read more

Team Ford Lincoln does not stand behind their used vehicles! Clean used trucks are hard to come by right now, especially locally. I found a 2018 truck that looked crazy clean in the pictures. I had two salesman look over the truck and they also agreed that it was flawless. The price was high but if the truck was actually flawless, it would be worth it. I flew in a few days later to pick up the truck, did a quick once over and drive it home. It was evening when I flew in so you can't see everything as well as you can during the daylight. While stopping for fuel on my drive home, I noticed a large dent on the back of the truck. After taking a closer look, the dent had rust on it and part of the plastic trim had been hot glued back on. It was obvious that the damage had been there for some time and someone attempted to make it look half way repaired. I contacted Team the following morning about the issue. They said they weren't aware of it and that used vehicles are sold as is. I also tried contacting George Chickering, the used car manager but did not receive a call back. If I had bought the truck from a fly by night dealer on the side of the road, it would be a little more understandable. I expected a large dealership with a good reputation to do a thorough inspection and detail of any vehicle that they sell. That obviously did not happen. If the dent had been disclosed, or I noticed the dent beforehand, I would not have bought the truck Buyer beware! You are probably better off buying a vehicle from a used car dealer or private party. At least you will save some money over buying from a large dealer. read more

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First time at Team Lincoln Jose in service was very kind and professional will go back. Jose took care of my Navigator. Thank you Jose

-10 stars, this is for service center, high upsell, prices 4x over retail, they said because they have overhead (doesn't everybody?) plus when I left 3/4 of my gas tank was empty ! They provided some lame excuse. AVOID read more

This was the second vehicle I have purchased from Team Ford and it was a smooth process. I contacted Michael Mercado the contract manager and he set me up with Christopher Rodriguez as my salesman. Christopher is newer to car sales but he has a bright future. He is knowledgeable, patient and eager to show you around the lot and help you find what you are looking for. His cool demeanor goes far as you don't feel pressured and he isn't making trips back and forth "for a better deal". Michael is good people and makes you feel at home. If anything arises either he or Chris will take care of it and give you time frames. Michael is a funny cat and will greet you himself when you see him. He takes his job and customer service seriously. I'd drop by just to catch up! The Michael and Chris combo is at Team Ford is a win and will help you out with your next purchase. read more

I wish I could give 0 stars. Stay away from this dealership. They have been nothing but a problem for me for years. Don't order a car from ford through them. My order took 2 years to be built and delivered so my needs have changed in that time. I was promised constantly that my deposit was refundable. 2 weeks since they sold the order to someone else and I hadn't seen my refund. I keep getting told to wait a few days and wait some more, when the refund still hasn't shown up guess what? Wait longer. These guys will find a way to rip you off at every single turn. Avoid them like the plague read more

I have purchased over six cars from this dealership and they've always taken care of me. They've always been very professional and speedy and enjoy all the people that work there. read more

You know. I don't really know where to begin. The fact that my vehicle has been in for service 3 times in the last month and my problem hasn't been fixed. The fact that I paid for the Lincoln pickup and drop off service that is always an inconvenience to use . (They make that well known when trying to use the service) The fact that I've called and left several voicemails for the service manager who will " call you back by the end of the business day" that's not the case. I've now called Lincoln cooperate and filed a complaint about the way this dealership handles service. Bottom line. Strongly consider getting your services done elsewhere. I'll update my review if they decide it's important enough to call me back and fix my vehicle... It's almost like they aren't interested in doing warranty repairs.... read more

This is just a review for the service department. I bought a Ford SUV from a friend a few months back, who made a point of saying she got all service at this dealership - thankfully it's close by and when I got a dash alert reminding me about needing an oil change, I gave them a call to schedule. Turns out, they don't really do appointments (which is confusing because you can schedule online for some services?), it's all first come first serve with the Quick Lanes. Went by on a weekday morning to drop off before work. Pulled in about 6:50 to a few cars in line, and at 7AM, staff promptly came out to check everyone in and get us on our way. Within an hour, I got text updates about my vehicle being done and also some upcoming services needed - Ginny was friendly and informative without being pushy, which was nice. Services include "the works" so your car comes back to you freshly washed, too. Waiting area has free and fast Wi-Fi as well as coffee and comfortable seating. TIP: Hours listed on Yelp are wrong, they're open 7AM-7PM read more

I'm just sharing one hard-working blue-collar man's opinion who has been disappointed by several dealerships in the past. Further, I'm usually very hesitant about recommending a business to others as most business cannot remain consistent in putting out quality products, workmanship, customer service, etc. However, I can wholeheartedly and without reservation state that after decades of buying new cars, dealing with shady sales-people, etc., I've finally found a dealership that I trust and who truly puts my needs, wants and desires first. Our Lincoln New Car Specialist was Dan Doncel. Dan provided us with nothing less than outstanding service. He is a passionate professional who is very knowledgeable, intelligent, competent and courteous. He's on time, very thorough & professional, and definitely takes pride in his work; he will not disappoint Bottom line - I feel Team Ford / Lincoln is dedicated to giving their customers the highest quality of care at an affordable price which made our buying experience easy. Absolutely no problems, no issues, no excuses; they just take care of business the right way. Dan was fantastic!! Team Lincoln is a business that I will recommend to family and friends with no worries or concerns. read more

What a shady company - their online appointment system is literally useless. It means nothing. We had an appointment at 8AM but upon arriving the technician informed us they were "full today" and the "appointments aren't guaranteed" So if that's the case, why bother having an appointment system? Trash. Absolute garbage. Don't waste your time with these clowns. read more