Expensive, never was at this store and , my fault, I did not ask the price. Oil change $160...read more

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Westfield.

Had such an amazing time with United Transmission in Westfield, MA! I had a bad U-joint in the rear…read moreand it shook my pinion gasket loose in the rear differential. So I was loosing rear differential fluids down the road. I was blessed to have landed in this town with these super kind people; Mindy answered my call after a mechanic shop in the same area told me I was toast. This shop had me almost done in a day just Dodge parts are difficult to match up sometimes! They worked diligently and persistent to get me fixed up and on the road back to traveling! As a walk-in customer I was very happy with the mechanics and all the staff; smart, quick and time efficient! Happy to hear a little background from Michelle and her Dad that started it all! I value this company and they checked marked all my boxes, very family like and I will highly recommend! Also the prices are super fair! I was expecting a lot more than I ended up paying! Thank you Everyone at United Transmission!

I recently had transmission work done. I had taken it to the dealer who told me I needed a new…read moretransmission for a car that is three years old. I called United and spoke with Nick who was so informative and helpful. Brought the car in and saved about 5000 dollars that the dealer was willing to take no problem. Thanks United. Would recommend you in a heart beat.

Can't say enough great things about this garage. Have long looked for a place that offered good…read morecommon sense solutions to issues with my car, in a friendly, honest manner. Prices are very fair and communication is great!

Choosing a new auto shop is a difficult task. I know very little about cars, and it seems like…read morealmost everything related to cars is very unfriendly to women, or maybe to people in general. So I looked on Yelp to find a place in the area that had good reviews. Pleasant Street Auto only had two reviews, but they also took the time to post their own description. And, I liked the range of photos (I'll admit that I was a bit charmed by the photo of someone spray-painting a dinosaur) and the notion that there would be a place to sit and do work, comfortably, not literally sitting outside on a curb as I've had to do on occasion in the past. I was not a great customer up front, I'll admit. I completely forgot our first appointment, and then I became lost on my way for the remedial appointment. Throughout, the staff was patient and professional with me. I can't say a word about the garage/work area because I never saw it, which felt a little odd, but I could certainly get used to it! I don't have the slightest idea what the machines and tools are for, anyway, and so I don't know that seeing and hearing mechanics work really enhances my experience. Instead, I left my car and keys and waited inside. The front desk manages repair work, body work, and also Hertz rentals. When I made my oil change appointment, I was a little worried that I might have a serious issue discovered, and I might therefore need to rent a car. If this had been necessary, I could have managed it all at one location. Convenient! The oil change didn't seem to take all that long. I should have timed it, but I didn't. I think the total wait - even though I was late for my appointment, was well under an hour. During that time, I tried to take advantage of the homey waiting area with a t.v. (though the cable was stutteringly-intermittent), WIFI that didn't seem to work at all, and computers with internet service that required someone to come in and fix it for it to work at all. The computers were kind of old, dodgy, and dirty, but I was able to do some work, which was great. For families, there are toys and books (for kids and adults) and an area for children to hang out and play. I can only imagine that, since the space is open and adjacent to the desk area, it's not much fun for staff when the space gets "active," but it's very nice an accommodating. Overall, this is a huge leap over sitting on a solitary chair in a drafty space next to a noisy garage, or as said, literally sitting on a curb because there's no indoor seating at all. The best bit was that Lee, I believe a member of the family who runs this business, came out to speak with me personally while they were finishing up with the car. He spoke with me in language that I could understand, but not with condescension. There were a number of potential issues with the car, and he prioritized them for me, but he didn't make me feel pressured in any way. I feel like Yelp helped me to find a great fit for a new auto shop, and it's a great relief. I'd highly recommend this establishment to anyone who wants to feel confident about a family-run business that is professional, caring, and extremely well-rounded in terms of services available at a single location. With comfort, too! Great, great experience overall.

I've been going here for years and even with the crews always changing, I've never had a bad…read moreexperience. I've heard the classic "don't go to jiffy lube, they forgot to put my oil filter back on story" and the other ones that are as common as the boogie man. About all the jiffy lube stations I know of. I have been going to this location for the past couple years and I have never had a single bad experience. I have even pulled up to ask if they can please put air in my tires. The last time I was there, I did have a guy who was a little shy about smiling which I think even if you are having a bad day, if some goofy girl is talking to you, you should be more personable and acknowledge the customer, I know he heard me and all it takes is a smile. I don't know what kind of day he was having, but I made it a point to go out of my way to communicate with him and make sure he knew I appreciate him and being my goofy self. Good customer service is a plus. Other than that, I have always had positive experiences, positive customer service and I continue to have the oil filter, fluids filled, everything is on and in my car, and no boogie man stories. I definitely recommend this jiffy lube and you can get gas and a carwash and clean out the inside all in the same place!

Advertised battery price was $120 less than what I was quoted on site for the South Maple St…read more Location. For a synthetic blend oil change and battery they tried overcharging me , even after I showed them the quote for that location for my vehicle. I was told by Dennis, the manager, " oh yeah boss, the price went up 2 weeks ago". False advertising or extra pocket money for him, not sure which. To try and shut me up he says " we can take it out and you can take your old one back" so I went with it. Snapped a picture and found the same battery online for $187, not the $299 he was looking for. It pays to question them when you go there. He was unable to show me where that amount came from.

I highly recommend JP Auto Repairs! They put in new rear hub assemblies in my father-in-laws 2009…read moreChevy Impala on August 30th, 2024 and it's been running great! Quality work at a reasonable price. -Paul

From the owner: Professional automotive repair technician renowned for fair and honest serving of automobiles and…read moretheir systems. Our service center can provide a complete diagnostic of your vehicle and its electrical components to pinpoint issues and address any concerns. We pride ourselves on our customers' satisfaction, and will strive to meet your every need. Contact us via phone or email to set up an appointment.

went in cause I thought my passenger rear tire was leaking air- they told me my tires were bald and…read moreneeded all four new tires in my 2020 Honda CRV. My car was bought back in October- nothing has been wrong with it since. When I left it wreaked of oil/gas - only to find out it's LEAKING OIL When I called to complain KNOWING they were the source they tried telling me certain makes and models of Honda have a fuel pump recall and that could be it; in no way tried to take any accountability or offer help. My friend called- both managers hung up on him. Honda confirmed there are no recalls on my specific car. these people are responsible for my car leaking oil and I have opened a claim for a refund. Will NEVER go here again.

Communication sucks. Called in to service vehicle was told to dropped it off once I get there…read morei was informed they don't have my oil ​​

I arrived at 10:45 a.m. this morning for a state inspection at Brad's, which lists its hours as…read moreopen until noon on both its website and on the service door entrance. There was no sign on the door or at the counter about closing early or stopping inspections. I waited about 15 minutes before being told by the inspector that he wasn't doing any more inspections for the day because he was tired after being there since 8 a.m. He said he told the customer before me that he would be his last inspection -- but another customer wouldn't be responsible for telling me that, and he did not. If there's a cutoff time for inspections, it really needs to be clearly posted so people don't waste their time showing up well before closing and being turned away. Very poor customer service. I do wonder whether the owner or manager is aware of this decision to stop inspections early and the impact it has on customers.

Always the best!!! The staff is so friendly. The mechanics always do a great job! Never have ever…read morehad an issue. Pricing is always fair or the best price for great service. 5 star plus plus!!!

Fast and reasonable oil change! Past good experiences with stickers. Also noticed a veterans and…read moreactive military discount !

Excellent service, love that they have so many options for services. Prices are fair in terms of…read morecurrent value of parts and labor. Only knock is that if you need a repair it's going to be awhile.

Jeremiah was prompt in responding to messages. I needed front and rear rotors and brakes AND an oil…read morechange. He was fair and answered any questions I had. I will for sure be a return customer, and will recommend his business to others.

From the owner: we are a business that was created by the people who understand what it feels like to be stuck and…read moreneeding help. that’s why we are committed to serving our community with the lowest rates ever. the first two miles are free on us, we also will travel all over connecticut to help you out. give us a call and say ‘Hook Me Up’ for a new customer discount and we’ll make you family immediately and give you family prices. thank you. you can also text us and we will arrive immediately.

Went in to see if my flat tie could be repaired or replaced. I got lucky and just needed to be…read morerepaired. The only problem was nobody told me that my spare tire was put in the back of my car instead in its proper place. I went to place my luggage in the back and there was my spare tire. A kind man from AAA put it back in its place for me quickly so I could move on with my trip.

Jeff Beaudette was AWESOME! It was time to update tires for my truck and I wasn't sure if I wanted…read morenew tires and wheels or just tires. Jeff took the time to explain all my options and was very patient with all of my questions and concerns asked over multiple days. Install day came and Jeff and his team at Town Fair knocked it out of the park. My wheels and tires were installed in less time than they committed to and everything looks great. Just see for yourself. If you're in the market for a new set of tires or maybe to upgrade your vehicle look, I highly recommend you stop by and see Jeff and his team!