I arrived for a scheduled appoint and was turned away due to staff not communicating their billing and insurance policies. I was given incorrect information about who could provide a referral. The patient before me was turned away as well after the office changed his appointment and then had no record of it. The follow-up call I received wasn't a real apology--it focused on what I had supposedly done wrong rather than acknowledging their errors. Not a professional office. read more

Had cataract surgery in Both eyes in June of 2026. Dr Vazeen is exceptional as a professional and experienced physician. The office routine is patient oriented - quick, organized and easy to work within. I do recommend Ctr for Advanced Eye Care. read more

The office is not patient oriented. This is not a comment related to the optometrists or ophthalmologists themselves, but on the business and office functions. It is clear that "patient first" is not the office standard. Waiting for and hour or two for an appointment is common, my wife needed a serious eye injection and the office failed to call for insurance authorization but "tried" to say they did, but they did not. We arrived for the injection appointment and they said "go home" and come back in two weeks. There is a sign that they will charge an additional $50 if you request a written eye prescription. Doing this is illegal in Nevada but they apparently do it anyway. https://ag.nv.gov/News/PR/2019/Attorney_General_Ford%E2%80%99s_Office_Reminds_Nevadans_of_their_Rights_Following_Eye_Examinations/ read more

Dr Sergio Cruz. was very professional , attentive and extremely knowledgeable, I was so impressed. My dad's seeing and visiting so many different doctors for different reasons, but when we visited Dr. Cruz he explained everything at the moment he was checking my dad's eyes , he told him every single thing my dad's eyes were through over the years, even we didn't provide my dad's prior Dr notes, he truly spoke honestly, the position and options for him. And one more quality to his profession, he's fluent in Spanish Language and he explains everything in Spanish medical terms, which my dad understood very clearly , the same for me, which made me feel comfortable to ask any questions. We appreciate his great support team members , at the moment we walked there , we feel welcome , no long wait. read more

Been going there for years. I have a sarcoidosis of the eye. I made my appointment for my 6 months exam. Got up early, made it there.I then was told They no longer take Nevada Medicaid. I would have to pay for my visit.! Why didn't they tell me this 3 weeks before? Call me and let me know this. On Friday I wasted my time . Well it's only this amount of money for your payment... They said they didn't know they were no longer a carrier of Nevada Medicaid. I call BS. read more

My wife and I have been patients of Dr Wu for 5 or 6 years and we love him. Recently however, we called before normal hours and talked to their service. I explained the problem and was told to hold while the service contacted the on call provider. Vuess what? NO ANSWER from the supposed on call provider! Wow, REALLY? Someone's sight may be at stake and the on call.person is too lazy to get out of bed??? Gonna have a serious talk with them! read more

My office experience was less than desirable. My first appt was booked with the wrong Dr. After waiting in the office for 30 minutes, I was told of error and had to reschedule my appt. 3 days later I have my 2nd appt and wait for 45 mins in the lobby. I asked if I was next and was told no. The office staff then told me that the average appt is 45 minutes. So at best I would have waited 90 minutes for my appt, then another 45 mins with the Dr. I absolutely do not recommend this place. read more

I have age related eye issues, have had cataract surgery from Dr. Wu and yearly eye exams and know I am in good hands. Dr Wu is very knowledgable and answers my questions and concerns. Wait time is reasonable, which is not long. Dr. Wu and his staff are professional, friendly and caring. I highly recommend Dr. Wu! read more

Dr. Conway is competent, considerate and thorough but the wait is always way too long. They need to improve their scheduling as being there for two hours to see a doctor for five minutes is ridiculous. I was also uncomfortable with the cleanliness displayed. She wore gloves but I didn't see any cleaning of equipment. Maybe it is done when a patient leaves a room but seeing is believing. The tech used an eye shield on me which he picked up from the counter. Was the counter cleaned? Was the eye shield cleaned? Was the chin rest cleaned? Etc. read more

I recently had cataract surgery performed by Dr. Wu at the Center for Advanced Eye Care in Carson City. Dr Wu's staff was professional and always helpful and friendly. I never waited any longer than I would at any other medical appointment and was even taken early at times. Dr. Wu was AWESOME. He was friendly, answered all of my question and concerns, and explained the procedure in a way that was easy to understand. He put all of my fears at rest. The results of my surgery has been even better than I expected. I can't thank Dr. Wu and his staff enough. I would absolutely, without hesitation, recommend Dr. Wu. Thank you so much Dr. Wu for giving me my sight back! read more

These people (Dr. Wu) did my cataract surgery. I complained after the operation that my vision was blurry. I was told to wait until the followup 3 months later to see if it went away. It didn't. BUT THE OFFICE STAFF INSISTED I HAD TO PAY TO COME IN TO HAVE THEM FIX WHAT THEY SCREWED UP. I refused. Almost a year later, my vision is still blurry and I have trouble reading things because of it. read more

STAY AWAY!!!!! If I could give zero review I would. My post is based solely off the staff, not the doctor. I thought the negative posts were exaggerated so gave it a shot. Nope. Rudest, most unprofessional front office staff I've ever dealt with. If you hate your job, or dealing with the public, quit. Dont treat people who are experiencing a significant issue like garbage. Obviously they are the only opthamologists in the county and they must know it. If you care for your eyes, and being treated with a sliver of kindness, go to HDRetina eye center in Reno. read more

Dr. Wu is excellent. However, his office staff needs help. He is either over-scheduled or has a poorly managed office. Every time I go in for an appointment I literally wait over an hour to finally see him. Lots of other staff members pop in and out of the exam room during the time and it doesn't feel like he even knows I'm there. The last time I showed up for an appointment I was told that "Someone had called and canceled my appointment." I was not the one who cancelled and no one even bothered to explain how this could have happened. I hesitate to even bother to go back but don't know of any other good ophthalmologists in the area. read more

Waited nearly 2 HOURS past my scheduled appointment to see the doctor!!! The equipment did not look like t had been throughly cleaned, one of the eye covers was still wet with cleaner or bleach when I was asked to hold it to my eye! And another eye cover was greasy and had the previous patients makeup all over it! Was not cleaned at all! Gross!if I get COVID in my eye its probably from this place. I don't feel safe or comfortable!!! EEK! read more

I am very grateful to Dr. Wu for restoring normal vision to both my eyes after 55 years of using contacts. Great people.

I've been going to see Dr. Barron for years for my Eyecare and I have to say that she is the best! Super knowledgeable, easy to talk to, and professional! I highly recommend Dr. Barron to everyone for their eyecare needs! read more

While Dr Wu seems to be a good Dr. his scheduling staff/process is awful. Regularly spend an hour or more sitting and waiting for the doctor. Massively over-scheduled! Unless you enjoy sitting around a waiting room with lots of other people, look elsewhere for eyecare read more

I called this business based on other yelp reviews. I couldn't even get through the initial phone call for an appointment! The person receiving calls was less than helpful and lacked the basic phone skills needed to schedule an appointment. If I had heard the utterance of "uhh" once more.....!!! An easy decision was made, to just hang up and call elsewhere. read more

The customer service was atrocious (particularly from the desk receptionist/scheduling personnel). I will be finding another clinic and would NOT recommend this place. read more

I was concerned that my eye issue was worsening, so I called this clinic for an urgent consultation. I was referred to, and met with, Dr Wu. This doctor was observant and quick to the point; very good indeed. His staff was also very observant and well mannered - all but one, that is. That "one" was very rude, obnoxious, and belittling. For that reason, I will never go back. Funny how just one person can ruin it for the rest. Otherwise, I would have given Dr Wu a much higher score. read more