Gotta give credit where it's due and these guys handled their Doernbecher drop today like champs…read more They made sure that all the people that were there the night before got in the order they were there and didn't let a bunch of people that tried to cut get in front. Wish more shoe places made sure to take care of the people that put in the effort to get there early instead of reward people who try to take advantage. Will make sure to cop even the non hype stuff I want here cause I'll for sure support businesses like this that do the right thing! First time I've been to a drop and they ran it like this so it' made a positive impression on me.

This place absolutely sucks. They NEVER answer the phone, or they just pick up the line and then…read moreimmediately hang up. Corporate needs to close this pointless location. The people who work here act like you're bothering them by simply entering the store. Close down already, I'll never return or even try to call this worthless store.

Good ppl, very friendly and respectful with the offers when you selling shoes. I would definitely…read morebe back and highly recommended LAX premier kicks

Came to the store, asked for manager regarding a shoe size and they said they don't have a manager…read more Someone from the back came and said they couldnt do nothing about it. that just gives me enough to say that their customer service is horrible. The "manager" supposedly gave me an alternative to a shoe size but she said i would still have to pay. So, bad customer service, they had attitudes, lack of communication, poor management. DO NOT RECOMMEND!

I don't really order from here but wanted to give it a try, the bad thing about this company is…read morethere no customer service support. Just email you can't reach anyone. I recently order shoes here for a size 9 in men. I wasn't able to track or check my order when I received my packed it was a size 4 in men. I have sent all the pictures. Reached out through email. But a response of this is what you ordered. Wow thanks a lot !

Eddie n Albert where phenomenal helping me out with my World Cup 26 shirts. The store has a great…read morevariety. Plenty of parking. Helpful staff. Lots of sizes and great value. They currently have a sale that is until Memorial Day 5/25..

customer service was terrible had to wait for my order ... when it says it was ready for pick upread more

So I had to return the shoes I bought today. I was greeted by Brandon, such a kind and helpful…read moreyoung man. I was assisted at the register. Fortunately I was able to order the same shoe and the size I need. It will be shipped to my house. Thank you Brandon for making my return a quick and easy one. Your energy is unmatched and I hope your supervisor makes you aware of my appreciate.

During my recent visit a couple days, I had an unpleasant interaction with a new Assistant manager…read more, who I understand is a newly appointed Assistant Manager. Unfortunately, she came across as rude, dismissive, and unprofessional, and did not provide me with the information I needed about the shoes I was interested in purchasing. Her attitude felt condescending and impatient, which made me feel uncomfortable and disrespected as a customer. From my experience, it seemed that she may still have a lot to learn about customer service and leadership, as her behavior did not reflect the professionalism expected from a management position. I also couldn't help but feel that I was not being taken seriously, and possibly even racially profiled, based on how she interacted with me compared to other customers.

Good experience here, came in with 2 pairs of shoes I needed to get rid of and was given a super…read morefair number for them. Walked away feeling good about it and the people there were cool and straight to the point. On top of that it took all of maybe 5 mins on the long side, realistically maybe 4 mins. Love that I was able to get in and out quick. Wish I knew about this place sooner as it's down the street from me. Will for sure come back here to buy/sell!

Although my previous experience with Tilt in Inglewood was decent, my recent visits have been…read moreextremely disappointing. The offers have been consistently low to the point where it simply makes more sense to walk away. I understand resale shops need margin, but the gap between market value and what they offered was excessive -- especially on sought-after pairs. Today was particularly frustrating. I DM'd them in advance about some pairs I was looking to move. I had already received an offer from another shop and asked if they could beat it. The conversation made it seem like they would at least match or improve the number. However, when I arrived in person with the pairs, there was confusion and they ultimately would not match or beat the other offer. I've seen their videos and while they're entertaining, the low offers shown on camera feel very different when you're the one on the receiving end. I've sold the same pairs -- even at "lowball" prices on GOAT and to other shops -- and still made nearly double what was offered here. Their business model may work for them, and that's fine. But seller beware -- it may not be worth your time unless you're comfortable accepting significantly below-market offers.

Called in for a specific shoe and they answered real fast, the guy (don't know his name other than…read morehe was tall) was cool and polite very helpful during the call. Told him I would come in 30 minutes and when I showed up he had the shoe waiting for me. Very polite cool nice guy. 5/5 love this place

Even though they had the exact shoes I was looking for, if you don't look like you're in there to…read morespend money (I was in workout gear), then they seriously don't even acknowledge you. I wandered around the store for at least 15 mins trying to get the attention of one of the associates, but every time I made eye contact, they quickly rushed to the back room. I finally went to the register and asked for shoes in my size. They asked if I wanted to try them on, but I was so ready to leave that I said "no, I'm sure they'll be fine", then paid and left. I don't normally shop for shoes in person, preferring to order online and hope for the best. This experience makes me realize I should stick to that.

This location takes gently used shoes as donations. In exchange, you are given points on your DSW…read moreaccount. I have a hard time finding anything to buy at DSW. Although they have specials and send emails with discount codes, many times the discounts don't apply to brands that I'm interested in. I'll still bring shoes to donate because I'm hoping they'll get to someone who can use them, as opposed to donating to Goodwill.

Had a great experience here today. A worker behind the register helped me get the $15 off my…read morepurchase that was over $49 from a pair of shoes I purchased the previous day. In the clearance section they had a 60% off sign for shoes that were yellow tagged. Note: They no longer provide crazy discount savings. It's a standard 30% across ticketed shoes. The 60% was an anomaly.