My wife and I have been patients of Dr. Odil for the past 3-4 years. Throughout that time, Dr. Odil…read morehas always been pleasant, knowledgeable, and professional, and the office is equipped with impressive technology that makes the exams feel very thorough and modern. Unfortunately, our most recent experience left us disappointed enough that we will likely look elsewhere for future care. One ongoing concern has been the pressure to purchase frames and lenses directly through the office. While we have purchased glasses there in the past, the pricing is significantly higher than many alternatives. During this visit, we asked about using our own frames with updated lenses and were told that was not an option -- the only solution presented was purchasing entirely new frames and lenses from the office at a cost of $400+. The larger issue, however, was communication and follow-through regarding actual patient concerns. I scheduled this year's appointment specifically because I had worsening night vision and significant starburst effects from headlights while driving at night. I explained the issue multiple times during the appointment and specifically asked whether the updated prescription would help with those symptoms. I was assured that it would. I also had concerns related to a prior eye injury that occurred a few months earlier. Because the office was closed when the injury happened, I was unable to be seen at that time. Although I reached out, there was very little follow-up afterward. During my annual exam, Dr. Odil did check the eye and confirmed everything looked fine, which I appreciated, but the lack of concern and responsiveness when the injury initially occurred was frustrating. After the appointment, my wife and I requested copies of our prescriptions and receipts and were told everything would be available through the patient portal. Unfortunately, the documents were not there, and getting assistance became unnecessarily difficult. Calls were not answered, and communication was handled almost entirely through text messages, which turned what should have been a quick conversation into days of back-and-forth messaging. I ultimately filled my prescription elsewhere. When I tried the glasses while driving at night, there was essentially no improvement in the starburst effect that I had specifically sought help for. What frustrated me most was that recommendations such as anti-glare coatings, amber tint/driving lenses, and other options were only brought up afterward through text messages -- after I had already purchased the lenses elsewhere. Had those recommendations been discussed proactively during the exam, when I repeatedly explained my nighttime driving concerns, I could have considered those options during the purchasing process. I also found the communication process extremely impersonal. Even when I simply requested a quick phone conversation to better understand whether the prescription itself should have improved the issue, I was repeatedly directed toward forms and troubleshooting procedures instead of being able to speak with someone directly. To be fair, everyone I interacted with remained polite and professional throughout the process, and I do believe Dr. Odil is knowledgeable. However, the overall experience increasingly felt transactional and sales-focused rather than patient-focused. Strong communication, responsiveness, and proactive guidance are just as important as technology and presentation, and unfortunately that was where this experience fell short for us. One final aspect of this experience was particularly disappointing. After my wife left a review describing concerns similar to mine -- primarily regarding communication, administrative processes, and sales pressure -- we later received a certified letter informing us that our doctor-patient relationship with the practice was being terminated. While practices certainly have the right to make those decisions, the timing made the situation feel discouraging, especially after several years as loyal patients. Constructive feedback should ideally be an opportunity to improve the patient experience, not something that leaves patients feeling dismissed for expressing honest concerns.

He has literally changed my life for the best. I have been seeing very well. I have been taken care…read moreof very well. He's never showed me that he does not care. I think that he's the top eye doctor here in Polk and he does everything he needs to do to make you feel that you're taking well care of and be able to see the best that you can. I will always go to him as long as he's still working thank you so much eyes on lakeland

Front desk ladies are rude and inattentive (scrolling their phone) but they have always been that…read moreway. Not being called back for your appointment after 25 minutes waiting and not being updated or checked on in anyway is unacceptable. It's too bad, because the doctors are actually very nice and knowledgeable, as are the people who help you select and fit your glasses.

The lady at the front desk was an immediate turn off and I never went back! Very rude. Doc was…read morekind, but you have to get past the front to feel you're treated kindly.

I had an emergency and they were a referral from my primary. They wouldn't see me till a week later…read more! I told them forget it. I went somewhere else that day and got treated and taken care of . By the receptionist I can tell this place is a joke.

I truly appreciate the doctors and staff at Lakeland Eye Clinic. I've been a patient of Dr…read more Dorsett and Dr. Dunn for several years. They have always provided exceptional care for me. They are professional and knowledgeable but most importantly are very caring about their patients! I trust their care and highly recommend Lakeland Eye Clinic!

I'm new to the area & make a habit of reading reviews before giving a company my business. The…read morereviews for this office were solid. The staff is welcoming, friendly, professional & engaging. Definitely feel I was well taken cared of & appreciated the experience.

Dr. Dixon is the "best"! He is thorough and patient. Treated well by entire staff. Brian is also…read morewonderful with fitting for new glasses. They are so approachable

Phyllis was super helpful. My friend dropped and then stepped on her glasses, splitting them in…read moretwo. We ordered new matching frames online and took the broken set and the new frames in. Phyllis was quick to assist us moving the lenses from the broken set to the new set. We truly appreciate her assistance. She made a frustrating situation so much better. Thank you Phyllis!!!

The optometrist was great, but the company that made the glasses did a poor job. The focus was not…read morecorrect several times so that the glasses were not very useable. My wife was unable to use one pair at all. One time my lenses splintered in several places so that the glasses were not useable. The optometrist told me that it was the fault of the company that placed the lenses in the frames. Effectively, it was a bad break for me. My wife and I stopped going to Eye Specialists of Mid-Florida, even though we liked the optometrist.

Dr. Sankar and her staff are exceptional, extremely informative, and consistently very helpful…read more What a busy little place with great glasses to choose from.

We have been going to this clinic for many years and their level of service has greatly diminished…read more My husband's appointment was in January and they ordered a trial pair of contacts that he had to return to pick up. After trying them out for a while, he found that they weren't staying in focus so he called and asked for a different trial pair. He was told that someone would call him back....and no call ever came through. He called several times over the course of 5 weeks and each time he is told that someone would call him back. Since no call ever came, he decided to drive to the clinic today to inquire in person. Magically, they had his new trial pair of contacts and he asked how long they had been there since he was never informed. He was told that they had been there since January 29th and that supposedly someone called him but there was no answer. So, first thought was that there is voicemail and no voicemail was left. He checked his call log of incoming calls and there wasn't an incoming call from the clinic. The second thought is that why wouldn't they attempt to call again and why wouldn't they reach out via email? Because of this experience, we will consider changing Eye Doctors. This is a branch of a corporate chain of clinics. It is surprising that they have allowed their service to diminish as we have experienced. It shouldn't be such a hassle to get the proper prescription contact lenses.

I enjoy getting my eyes checked at this eye dr . He is very and friendly. Nice office area.read more

Appointment setting was quick and easy. My experience has been great. From the eye exam to picking…read moreup my glasses. THE DR definitely respectful and professional. Great service. They listen and have answers. All info was explained carefully. The price very affordable. Thank you GERCIE & NAOMI FOR YOUR GREAT PERSONALITY AND CUSTOMER SERVICE SKILLS!! Y'ALL ARE AMAZING!!

Don't ever pay for something you know is covered by your insurance; You will never be reimbursed…read more After hearing "we will look into it" for a year and a half, they find a way to make it look like you owed it and refuse to refund. Disappointing because it was a good experience until it came to money.

Very punctual and professional! The staff is attentive and…read moreDr Trawick is highly competent.