Worst customer service. Actually, no customer service. The AI will try and keep you on the line,…read morebut doesn't assist. I don't have another avaliable at my "luxury apartment", but will start streaming on T-Mobile. They have better up-times. Absolutely stupid.

The contractors who installed the physical cables made a mess of the neighborhood, busting…read moresidewalks, pavement and curbs, and left piles of stone and debris everywhere, taking over a month to clean up. I had the service for 2 years. It was solid, and the install went well. Trouble began when I needed to move. It took an hour on the phone and another hour in chat to finally get the service canceled. With only 8 days into the bill cycle, I could not get prorated for the remaining 22 days I could not use as I have left the location. I would never consider AT&T for any services again.

Great job installing my OTA. Very knowledgeable and professional. Rates very reasonable.read more

Mr. Smith is an incredibly knowledgeable technician with decades of experience, and he is highly…read moreskilled at fixing any issues you may have! Cablemasters is such a wonderful, integrity-filled company that provides excellent service, quality results, and affordable prices! Will definitely be using them for all of my high speed internet needs!!!

Do not get this internet. I swear it feels like every weekend there's a service interruption that…read morelast all the way until the next day. And you think you'll wake up with internet haha nope. Then when you call to check on the eta, you hear about how it's the most reliable blah blah blah and it pisses you off more. Battlefield 6 just came out and guess what. No internet. A couple weeks ago, same thing. This is just a dumpster juice of a service. Would not recommend at all. It should damn near be free to use this service. Update*** In case you were wondering if I'm joking or not in my post from 21 hours ago... The internet still isn't working. Still getting the most reliable and faster internet speech and they keep pushing the time that the internet will be on, back by 3 hours. They literally have the worst team ever. Who's fixing the internet? 3rd graders? Anyway Ive called AT&T and I'm switching over to them tomorrow. Btw you can't speak with a representative while the internet is down. So termination isn't possible. Don't know what internet has to do with a phone call when they have their chatters msging 5 msgs back to back because they don't know how to send one detailed msg. Surprisingly I've been paying $115 dollars for this shit internet. At least with at&t it'll be 60 for working internet and faster speeds.

I have had Grande, now Astound, since they came to San Antonio. The reception is poor and the…read moreprice goes up regularly. I see that Spectrum and Direct tv are no better , according to reviews. I wish there was a good option.

I contacted this company to come and run cat6a and cat6 for some network gear and PoE cameras. I am…read morevery happy with the results and will most definitely be contacting them again for any next work i need done. The work was exactly what I asked for and the final result is very clean.

Fusion saved me a ton of time and effort by racking and configuring my UDM Pro, PoE switch and…read moreinstalling APs throughout. Everything worked perfectly. I will rehire them for future work.

UPDATE: Feb 2017. I got a call last week that the higher…read morespeed Internet was now available in my area, 25 MB. I scheduled a quick install. It delivers on the promise. I'm a very happy customer. This is now really fast Internet for a rural area. Customer has improved greatly over the years, very knowledgeable and responsive, installation engineers are all really good as well. You can't judge Rock Solid on previous reviews, they have consistently improved my service over the last 18 months. I'm really happy with the service, for my rural location, it's without question the best solution available for me. Initial Review: Let me start by saying I have been a Rock Solid Internet customer for 8 years. I'm a computer professional, I work out of my house, so I use the internet all day long. I know immediately when my internet goes down, and I use the internet in the evening as well, including streaming services such as NetFlix & Hulu. I also am a very demanding consumer, who wants & notices the highest quality picture possible while streaming. I'll admit that many of the reviews posted here about RSI quality of service are experiences I have had at one time, but it's no longer the case for me. Sometime in late 2015 I noticed service was good enough for me to stream Hulu content reliably, but not NetFlix. In early 2016 I found I could get NetFlix to also stream really consistent. I actually waited several months to be sure I was going to continue to see good service, before posting a review. My internet has been consistently up during the day and very fast. As with many other internet providers, it does slow a little bit in the early evening, when people get home from work & school. But it's entirely good enough for evening stream on NetFlix & Hulu, I honestly cannot remember the last time NetFlix or Hulu paused.

Horrible horrible service , since it changed to vtx 1 . Have been with them 12 years , Feb only had…read moremaybe a week of service. No prorated service. It was thier fault . Waited on the phone for hours to speak to someone. Or tried the call back because they were so busy that did not happen, they moved two buildings down and was never notified of a change of address.. don't go with them. Close out my service today, would not prorate me, had to pay for the whole month of march.

When I finally got the home Internet, it worked well but everything else about the situation went…read moredownhill so much so that I switched to TMobile. First, the actual stores know nothing about what goes on with the rest of the company, esp any specials online. And be ready to wait forever. Secondly, if you only have home internet and not cell service with them, good luck! You can't even log on. The program does not allow you in and even customer service can't find you. Doesn't matter that they have my cell number and I registered it with them. I did not want to bundle. They will keep hassling you on that too. Third, keep track of the specials they offer like a free tv or PlayStation, they say it but you don't get it so easily. The wait is a full billing cycle and again the left hand knows nothing of what the right hand does. Been on the phone numerous times for long periods trying to resolve this and get my gift. Fourth, keep all receipts! So glad I kept my UPS return of the home Internet unit, they kept emailing they would charge me $200 and I kept calling to give them my documentation. They will not give me a confirmation of my call or status, until finally, I appealed to the supervisor by phone and insisted on some sort of email confirmation that they do indeed have my unit and will not be charged.

I visited the Verizon store at The Quarry in San Antonio on November 10 to ask about my cellular…read moreconnection issues and why my service hadn't worked since receiving my iPad. The experience that followed was one of the most frustrating and unprofessional encounters I've ever had with a service provider. When I arrived, a female employee told me they couldn't assist in-store and that I would have to call Verizon support directly. I called as instructed, provided my IMEI number, and followed their directions to turn the iPad off and back on. After doing so, the passcode--which I have never changed--suddenly stopped working. Even more concerning, the iPad did not lock me out after multiple failed attempts, which is highly unusual. The phone representative then transferred me without notice. The next person asked me to repeat everything I had already explained. After clarifying that the issue began after following the previous employee's instructions, I was placed on hold and transferred again--eventually to Apple, who were also unable to resolve the issue. I went back into the Verizon store, where one male employee told me not to sign in (which felt suspicious) and kept insisting that I had somehow locked myself out of my own device. He said he would call a manager, but after 25 minutes of waiting with no updates, I had to raise my voice to get any acknowledgment. When the Lead Manager finally came over, he was dismissive, condescending, and completely unhelpful. He repeatedly insisted that it was my fault, gaslighting me by saying there was "no way" Verizon could have caused the problem. To make matters worse, the staff refused to provide the name of the Store Manager when I asked for it to file a formal complaint. This lack of transparency and accountability is unacceptable. Verizon's customer service at this location is unprofessional, dismissive, and, in my opinion, demonstrates a pattern of gaslighting--particularly toward women of certain backgrounds. Verizon is a massive corporation, but that doesn't excuse the complete disregard for customer experience or the refusal to take responsibility for their actions. This store should be reviewed and investigated for its unethical customer service practices.

Tmobile has horrible internet and thier billing practice is unacceptable. I had to get the CEO…read moreinvolved in getting my phone payback refund. My account IS CLOSED yet I get letters showing i have a $48.00 Credit but Patricia-- customer service tells it is not a refund to me???? Why keep sending paperwork to me if my account has been closed since July 2025. This is how poor thier employees are trained. I keep getting letters saying I have a credit but Patricia tells me it is a paperwork glitch.

Never going back to them again. I canceled my service and they still charged me an extra month…read moreafter because I had automatic payments set up. They also keep calling me to pay for service I never used. My friend warned me this would happen because it happened to him too. I went to several stores to resolve the issue but none of them were able to help me. They give you different information and send you to someone else or call this number, etc.

Amazing customer service the workers there helped me get in and out in a timely manner answering…read moreall my questions helping me set up and learn about my new phone !

From the owner: Switch today & enjoy America's largest 5G network.read more

My service disappeared. I was prompted to download and PAY for an app which didn't work and now I…read morehave zero service that I have paid for a subscription and an app. Can't get anyone to help.

This is Scotty from Daytona Beach Florida and I recently called Rick to get my subscription started…read morefor the very first time and it was so easy to load and in 5 minutes or less I was up and running and can watch everything with this app including nfl football all games and he even got my friends hooked up also so a big high five to you Rick and call this guy righ away before football season starts and Rick you deserve 10 star rating!!!!