Let me first start off by saying I've been a raving customer for the last 4 years. I had my auto loan through them and they have been extremely easy to work with. Because of this, I convinced my husband to refi his truck with them as we could save on interest and they are so easy to work with. I sent in all the refi paperwork, we were approved and all was dandy. I made an appt to go into the bank to sign off on the documents only to be called hours before that they made a mistake and my interest rate was almost a percentage higher than originally quoted. Frustrated, i asked if they would still honor the original interest rate as I was already quoted and I've been a loyal customer for 4 years and have great payment history with my car loan through them (which I just paid off). They told me no because "people make mistakes" and if I want to move forward it'd be at the new interest rate. I explained I totally get people making mistakes, but this was a mistake made on the business and not one by me. Still no. I'll be taking my business elsewhere from now on. Sucks to think they ended a loyal good quality relationship on such sour terms. read more

I've been with CSCU since 1992 and, obviously, have been extremely satisfied with their services. I've had two car loans with them, best interest rate I could receive and their customer service regarding monitoring accounts is excellent. They caught two unspecified charges to my checking - that saved me a costly outcome. Previously banked with both Bank of America and Wells Fargo...got fee charges for almost every transaction. I like being part of a CU - would never return to regular banks. read more

Out of the 10 years I've been going to CSCU this branch is by far the worst in Stockton. The training must not be very effective as the service is slow to the point of me witnessing numerous customers complaint that there's not enough tellers. The difference is huge compared to that of the branch in El Dorado where the tellers are a lot more friendly, efficient and fast. The very short teller in the Center St. branch who appears to be of Hispanic descent is the worst. Don't piss her off of you don't want to see smoke coming out of her ears and nose. If you ask her to reset your password she tells you to call the call center rather than doing it herself. I'm not sure if she's lazy or hates her job but on two different occasions this girl has an attitude of entitlement. Don't waste your time. Go to the El Dorado branch. read more

I've been a member for over 20 years. I rarely call because of an issue. The last two times I had, I received poor customer service. I expected better considering how long I've been with them. read more

What do you look for in a bank? If you are like me, you look for security and total trust. That is what I get from Central State Credit Union. I have banked with them since college and wouldn't dream of switching banks. I feel totally confident knowing that my money is in good hands. read more

I came in, considering opening an account. The bankers were socializing at their desks, they gave me the brush off, then finally the blonde says, "oh. I guess I'll help her". I noticed they were dressed unprofessionally in jeans and t-shirts, which was off putting for a financial establishment. I kept an open mind, and asked for information regarding opening an account. I mentioned I had a few checks to cash, wages and such. Then she tells me they don't cash checks for new clients, and all checks on new accounts are held for thirty days. Ha. Very funny, I'm not waiting a month for the money I worked for. I left. On to greener pastures. I would never wait to cash my pay checks from work. Nope. Buh-bye, now. read more

I am so satisfied with the immediate prompt help that I was able to receive from AVP Branch Manager Mrs. Ebony Gardner. She has helped me multiple teams without forwarding me to someone else in the correct department. I have a been a member for over 7 years with this bank and I have always received great customer service, However the help that I was able to get from Mrs. Gardner at such a vulnerable time in my life is beyond words. She is a true angel sent from heaven above and words can not express the gratitude that I feel. I was on disability for quite some time and I had significant issues with my account. was very frustrated and agitated when I first called because of a negligence on my account that I had been battling for almost a year. I was not exactly a happy camper when I first spoke with her. I am truly amazed of the efficiency and team work that I have witnessed through Ebony Gardner and her team. After my account was reviewed and approved by management was able to get everything sorted out. This all took place during my birthday week and I am so grateful that they were able to make sure my account was promptly taken care of before my wedding proposal. I definitely recommend Central State Credit Union to anyone seeking a Credit Union that goes above and beyond to give excellent customer service. Mrs Gardner is a great leader and it reflects through her team. Thank you Ebony. God Bless. read more

Let me start by saying these people at this bank is not professional or suited to work at an bank. Came in to deposit money through the CO-OP and the ATM took the money and the machine froze with my deposit and started rebooting. Went inside to inform the bank personnel and remind you I was the only customer in the bank. An the all the tellers in the back office having a pow wow moment in the middle of the day. It was one Blondie hair did come out after waiting 20 minutes to tell me she would be with me in a minute that would be another 20 minute, until African American Lady provide me with service. An she came in from lunch. If this branch is ran unprofessional as this and other branches is ran like this, now I see why the bank look like an ghost town. If I banked at this bank, I would end my service immediately read more

I wanted a simple credit card with a $1000 limit for online purchases. My credit score is 800+ and I own my home with no mortgage. The rudest customer service loan processor was irritated and asked me for my taxes. I provided them. Later, she demanded all my corporate taxes. Now, I have banked at CSCU since I was in my twenties with the typical car loans and checking. I also have a savings account with them. I've put most of my money and lending with Bank of Stockton. What a difference in customer service. I just bought a new car and was thinking of carrying a small loan for credit score purposes. No way with CSCU; I wouldn't even bother. I knew H. Wagner and she would be so mad... read more

We are new to this credit union and let me say the moment we called asking questions about a refi- car loan it was nothing short of exceptional! Stephanie helped us and was able to answer all our questions and really went above and beyond. She got us in and out in a timely manner and was very professionally friendly! We will be switching all our banking needs to Central!! It's always a sweet deal when you're saving some money.... read more

I could not believe my first time at this location on Friday June 1st and there is only 1 teller REALLY WOW worst customer service ever you would figure they would at least have 3 for such a busy day it's the first of the month and it's Friday I do not recommend anyone opening an account here save your time and money and go else where you've been ( warned ) read more

I mostly go here with a friend. Although, one day I tried to open an account here, I found the account person to be rude. I provided all the necessary information that was requested and because my main mailing address is a PO Box, she gave me grief and made me feel uncomfortable when she insinuated that people who use a PO Box either do things illegally or have something to hide. That was enough to gather my belongings and head out the door. I never felt like such a criminal. So I do not need to (1) have them monitor my money that I work hard for with a legal job (2) I don't need them to hold any of my money and (3) I do not need to be spoken to in that manner - especially when they do not know me. All I know is I have a great bank and will not open an account with this credit union. read more

Warning! Don't use their wire transfers. They tell you the money will be transfered that day and then they don't do it. They call your house and say we can't transfer the money without your verification. Of course you'll get this surprise when you get home from work. They wont re-embursh the penalties on your title, after all you should have gone straight home and waited for a phone call they didn't tell you about. SUCKS is an understatement. read more

I deal with the San Andreas branch and am most satisfied with the service, attention, and courtesy I have experienced there. I was quickly notified when there was a questionable debit card use and steps were taken to protect my account. Couldn't be more content with a bank service. read more