I usually go to this quest but they are SO busy! Somehow I made an appointment at a quest on 13th…read moreSt. across from old McMc. Smaller a little older but still clean. Way less people. In n out! Easy peasey! Both are good but I think for the no wait factor, I'll be going to 13th St from now on.

I moved here 3 years ago and have been here over a dozen times and everytime there is some new BS…read more They never have the Dr.'s order, they can never draw blood the right way, they are always confused about what they needed to draw one you show them your lab order, etc. I've yet to have one normal blood draw experience. This is why now I only go to the bay area for my care. I've also updated my insurance online and with them in person and they still reference one from 2 years ago.

Tonight at 5:30 pm, I was exiting out of a drive way near planned parenthood and the guy driving…read moreyour vehicle got really close to my car and called me a Bitch. I know this is normally a good business but I've seen him in town driving erratically and don't appreciate being called a bitch for no reason.

I was first refered to the Merced office in 2020 and had no complaints. I was referred again in…read moreJanuary of 2023 and never heard from them. So I mentioned it to my NP who then referred me again in April. The person from my NP's office in charge of outgoing referrals contacted me to let me know she faxed my referral to Central Valley Cardiologist. Again, no phone call from them. So I waited 3 months before calling them myself. The receptionist was completely rude and could not grasp the fact that I had legally changed my name to align with my gender identity and wasted 5 minus of my time telling me she couldn't find me under my new name... we went back and forth with me telling her all of my documents and ID cards have been updated to reflect my new name, she still didn't seem to get it so she put me on hold to speak with the referral person. !0 minutes of silence so I hung up and tried back. The 2nd person I got was equally rude. She transfered me to a 3rd person who was the rudest of all. This person kept saying they never got a referral, and they refused to take the pre-auth number I was told to give them by my doctor. She said I could drive down there to show them the piece of paper I had but she couldn't take it over the phone or schedule me until she had the 15 page referral document. Nevermind the fact that I'd already been there 3 years earlier and they have my records on file. She kept saying the Dr. needs to review my info. I asked her why she was so incompetant and she couldn't answer me. Yet, another sign of their incompetence. All three of them completely rude and incompetant. If you have the option to avoid this office, please do so. Because my original referral was due to intense dizziness with extremely high blood pressure - so they would rather argue with me than set me up with an appointment. This showed me that they cared more about winning an argument than about patient healthcare. They do not care about what's best for the patient. They would rather play games and treat you like you're the one that's the problem. I don't know what happened to the staff at this office over the last 3 years, but they should all be fired and start again with fresh people who are happy to have a job, people who want to help others and take ownership, not refer them out or tell them they can't be seen there.

We have been going to this Quest branch since El Portal G St Quest is being remodeled…read more They have professional staff , courteous & accommodating:) thank you for your services! All Quest laboratories we go have exceeded their excellent services ( so far ) the place is clean & they definitely observe Covid precautions!

If you wish to have no customer service then by all means go here. You are greeted by computers…read moreonly, no receptionist. My 86 year-old husband navigated this system unsuccessfully and someone did evidently help him finally. But we were unable to download the blood test results because someone input his birthdate incorrectly (which would have been someone else other than him as he is not computer competent, nor can he see or hear very well). So I attemped to get a copy from Quest (in Merced). After waiting too long, (20-30 minutes) to speak to a human, I had to interupt one of the staff that was ignoring me when collecting other patients. They do not have a recepitionist! They claim to lack access to results. So, she handed me a card with a phone number so that I could call to get the birhtdate changed online which meant another 30 minutes or more of my time to correct an err we did not make. Still do not have the results. I chose to spend my time looking for a more humane service. I refuse to accept my husband or myself being treated like a cyphers (One having no influence or value; a nonentity)! The Management should be ashamed of implementing such inhumane delivery methods.

We came here yesterday from 2pm-7:30pm after a boating accident with our 2 year old. Dr. Stark and…read moreAllie our nurse were both so professional & amazing. They took great care of our little girl and really advocated for her wellbeing and our overall experience. I am so grateful for the care we received by the staff, during what appeared to be a very busy day in the ER. Thank you guys so much for all you do!

Not good at all. Turns out I have hypothyroidism. I spent 5 hours there. My time was divided…read morebetween sitting in extremely uncomfortable chair and being led on hikes around the maze of back rooms for testing. I observed that this system is new to me. Telling patients to hike to tests rather than testing coming to sick people or offering transport. I was told that I need to get used to the system as it is. I saw caregivers scrambling to find an empty wheelchair and following occupied chairs in order to take the chair for someone else asap. The worst part though is being treated like a problem or number. I was seldom able to make eye contact with anyone. The young man who drew blood for lab did though. It was an oasis of humanity in a department seemingly run by droids. I got no answers. I got no help. After 5-6 hours it was almost dark. Another older lady who had come just after me, had to leave to drive back to Sonora. My sister and I had to leave because of the chairs and the oncoming darkness. We would have driven home after dark, even though that's not best for us, if they had allowed us to wait in our car. We both have phones and could easily receive a text. I was told that, "They won't do that." We finally had to give up and go home. I didn't receive any help from my usual doctor until 5 days later. I looked up my patient record on the Mercy site. The nurse charted that I was uncooperative and angry. I was angry. It's just left hanging, you know, the reasons that might be the case. I was told that my written lab and X-ray results wouldn't be given to me, since I was leaving without seeing a doctor. I wish I could have seen a doctor. Since no provision would be made for minimal comfort measures, I didn't fit in their system, therefore I was a troublemaker. I saw several other people who were injured, bleeding, writhing with pain, who waited with no attention, no ice pack, no wrap for bleeding wounds. One elderly woman who could not keep still was holding her obviously deformed and bleeding hand, sat alone for 15-20 minutes before the triage attendant brought an ice pack and towel. The woman was crying and so grateful. She was alone. The young woman who brought her left without a word. There were many there who seemed to need more urgent help than I did. I was very weak and needed help, as it turned out with good reason. I learned that I cannot ever expect to get care or help in that ED.

Fast and easy to make an appointment. I would recommend getting blood drawn here. I've been going…read morefor at about fifteen years.

Yullissa is new and still practicing clearly she couldn't properly find the vein moving the needle…read morearound and still not being able to find it then when she went to try on the other arm she still couldn't find that one and again dug the needle around in my arm and still didn't find it until finally getting it and drawing blood, 30 minutes later my arm is in great pain. Yullissa if your reading this I hope you get fired for improper practice

Pros - COVID 19 tests readily available online and by phone…read more Cons - Be sure to read Consent for vaccination before signing. Golden Valley Health Center will not know if Pfizer or Moderna available until day of injection for COVID 19. Golden Valley put me on a waiting list and never dispensed vaccination. Lack of communication is why I left Dignity years ago but in other ways Golden Valley has its issues too. Dignity has a supply of Moderna vaccine and was able to provide me first dose. Per Stat News: https://www.statnews.com/2021/02/02/comparing-the-covid-19-vaccines-developed-by-pfizer-moderna-and-johnson-johnson/ Each dose of Pfizer's contains 30 micrograms of vaccine. Moderna went with a much larger dose of vaccine, 100 micrograms. Also Moderna requires 28 days between doses v 21 for Pfizer. Moderna ships at minus 4 degrees fahrenheit v minus 94 for Pfizer.

No body picks up their phones Getting an appointment is an…read moreissue Will not go back Will not recommend

Went in for my DOT medical without an appointment and it was easy. The receptionist was really…read morenice. And Patty was super helpful. Thank you staff for being great.

Was a walk in and was great. Staff amazing and the Dr's great. Much faster than ER, got a paper to…read morego get an x-ray. Just had to call in the morning to get results.

The person who drew my blood was extremely nice and explained everything to me my experience here…read moreis always great. It's fast with appointment and everyone is always extremely nice.

Asked for payment for an amount in collections from years ago I requested a bill and explanation I…read morewas told they couldn't give it to me denied service and I left . I said if I owe the amount your stating send me the bill that I can visually see and I will make the payment, 2 months later no bill no calls nothing. My insurance has no copayments and a yearly deductible of 100. And that deductible is paid to the facility that makes the first claim at for the first medical visit of the year. I'm not denying payment I refused when I was denied a bill with itemization or explanation of an amount "owed" several years old. They have monopolized Merced county and hate the fact that the county has allowed them to that with no other options for labs around the area. I have an online account and my account does not have a balance due

ZERO STARS if I could. Avoid this place if you don't want surprised billing! Business manager…read moreenjoys her power to much and refused to adjust billing to the correct coding for my procedure even after my doctor acknowledged his mistake. Business manager told me over the phone is was insurance fraud if the coding was changed, but my insurance company confirmed with me that it can be changed without issue. This woman just refused to do it!! I do NOT recommend this place, take your health care another facility.

Very lazy staff. Makes patients wait long time and are rude. Very poor management. Took more than 2…read morehours just for drug test. Very in unorganized. The front desk staff communication skills need to be improved. They need lots of training.