This was such an pleasant experience for me! The staff was professional and very helpful! My wait…read moretime was so short, 10 minutes or less. I was able to pick up a CD of my scan the next day and take to my doctor! They even had a paper that came with the CD with a QR code that I could scan and view the MRI on my phone! I definitely recommend El Portal Imaging!!

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.

Today is 11/5/2025. Quest Diagnostics Merced under financial duress and tried to shake me down for…read more$168 to draw blood for a PSA Prostate Cancer Screen test. The lab technician told me not covered by Medicare and I can decline or get billed. I left room to verify Medicare indeed does cover. There's a bald technician who was rude and impeded my return to let technician know that my insurance will cover. I told him the room number. I was escorted to lab room by tech herself and I reminded her to go ahead and bill Medicare because website says PSA covered. I don't have to pay!

Local clinic for you to do your blood draws and labs. I think this branch is relatively clean, but…read morethe self check-in process can be a little confusing for folks, especially if it's their first time and even more so if English isn't their first language (which is a huge patient population for Quest in this area). However, they recently started having a person who's assigned to help you check-in. If they're not already in the waiting room, they'll wait to see if you struggle first before they come out for your assistance (or maybe there's a button on the screen for you to ask for help? Not sure. Never needed help checking in) Sometimes if the standby list is short, I would recommend just getting on the standby list. It generally moves pretty fast, as long as the appt line isn't super long and if they aren't understaffed. Otherwise, make an appt on the kiosk and come back later. Or better yet, DOWNLOAD THE APP and set an appt for yourself to avoid all the nonsense mentioned previously. The phlebotomists are hit or miss; mostly the staff are great but there is the occasional person who can take a couple classes on compassion and bedside manners. Regardless, I come in for a regular blood draw every 3months. My wait time can vary greatly. But always when I get seen and make it to the back, I'm served pretty quickly. Make sure you bring a face mask when you come! There can be a lot of people in the small waiting room and you may be surrounded by a bunch of sick or coughing people.

My initial scheduling experience wasn't great, but I decided to give them one more chance. The…read moresecond time around was fine. Not terrible, not great but fine. Now I have to go back and it's the same old schedule games. They give me a date. A couple of weeks later they say the Dr. will be out of town so they give me a new date, then they call with even a newer date. This is the 3rd time they changed my date and now it's on a day I'm out of town and they act like I'm the one making things difficult. The office lady there is the worst. Avoid Advanced Endoscopy (aka) Merced Gastroenterology. Sorry Dr. Munnangi, your office help is horrendous. Unfortunately Mercedians have to go out of town for most Dr appointments. This is one of them.

Had a 9:30 a.m. appointment so I prepped the night before. Arrived on time and have been waiting…read more I was just told the earliest I can get in is 2:00. Meanwhile I haven't eaten since 6:00 a.m. yesterday. I could reschedule but then I'd have to go through that awful prep again.

Tonight at 5:30 pm, I was exiting out of a drive way near planned parenthood and the guy driving…read moreyour vehicle got really close to my car and called me a Bitch. I know this is normally a good business but I've seen him in town driving erratically and don't appreciate being called a bitch for no reason.

I was first refered to the Merced office in 2020 and had no complaints. I was referred again in…read moreJanuary of 2023 and never heard from them. So I mentioned it to my NP who then referred me again in April. The person from my NP's office in charge of outgoing referrals contacted me to let me know she faxed my referral to Central Valley Cardiologist. Again, no phone call from them. So I waited 3 months before calling them myself. The receptionist was completely rude and could not grasp the fact that I had legally changed my name to align with my gender identity and wasted 5 minus of my time telling me she couldn't find me under my new name... we went back and forth with me telling her all of my documents and ID cards have been updated to reflect my new name, she still didn't seem to get it so she put me on hold to speak with the referral person. !0 minutes of silence so I hung up and tried back. The 2nd person I got was equally rude. She transfered me to a 3rd person who was the rudest of all. This person kept saying they never got a referral, and they refused to take the pre-auth number I was told to give them by my doctor. She said I could drive down there to show them the piece of paper I had but she couldn't take it over the phone or schedule me until she had the 15 page referral document. Nevermind the fact that I'd already been there 3 years earlier and they have my records on file. She kept saying the Dr. needs to review my info. I asked her why she was so incompetant and she couldn't answer me. Yet, another sign of their incompetence. All three of them completely rude and incompetant. If you have the option to avoid this office, please do so. Because my original referral was due to intense dizziness with extremely high blood pressure - so they would rather argue with me than set me up with an appointment. This showed me that they cared more about winning an argument than about patient healthcare. They do not care about what's best for the patient. They would rather play games and treat you like you're the one that's the problem. I don't know what happened to the staff at this office over the last 3 years, but they should all be fired and start again with fresh people who are happy to have a job, people who want to help others and take ownership, not refer them out or tell them they can't be seen there.

They never answer their phone, they will put you on hold for 30 minutes, and the call will…read moredisconnect.

The information on this page and business definitely needs updating. This business is actually…read morenamed El Portal Imaging Center and is an extension off the the imaging center on G. Street. The correct phone number is 209-384-4250. The website and phone provided are incorrect. The service I had was great. They were quick to get to me and the process was extremely smooth. I was nervous due to the reviews on this page, and I was ready to have a horrible experience. However, I would come back here again. I'm unsure if this place is under new management but the service was good. Other than the initial contact information online, no complaints!

There a sign "protect yourself and others"…read more the manager refused to put a mask on! I get that covid has a great recovery rate; however, I'm pregnant with an ivf baby! We've work hard to get where we are, and it's disgusting and disrespectful that the manager didn't wear a mask! Not to mention this place is cluttered, hoarder like!

Great place for blood draws. I have never had to wait more more than 5 minutes. They do Have…read morestudents draw blood ,but they ask permission first. I always allow the students to draw my blood, they have to learn somewhere. I have Never had a problem with a student. They are professioal, friendly and the Best place in Merced to go. I most likely have just added to my wait time by spreading the word on how Wonderful they Are.

Yullissa is new and still practicing clearly she couldn't properly find the vein moving the needle…read morearound and still not being able to find it then when she went to try on the other arm she still couldn't find that one and again dug the needle around in my arm and still didn't find it until finally getting it and drawing blood, 30 minutes later my arm is in great pain. Yullissa if your reading this I hope you get fired for improper practice

Avoid this one like the plague. They're not only super slow but also rude and their compassion is…read morenon-existing. Go to the one on G. Much faster service, and all the staff are kind, efficient and treat you well.

I recently spent some time at Mercy medical center. One of their strengths is definitely their…read morenursing staff. The great majority of them are caring and professional. The one exception to that was a girl by the name of Bernice (a nurse). She seemed to have some sort of personality disorder. She had almost a frantic need for attention at times and seemed to have some serious control issues.

A Health Hazard Disguised as a Hospital…read more This was my first and only experience with Mercy Hospital under Dignity Health, and I can say without exaggeration that I would prefer to go to an unlicensed facility before returning here. My 75-year-old relative was admitted to the emergency department due to a mental health crisis. What we encountered was appalling: the room was filthy, littered with trash, floors unmopped, no bedding, walls stained, and an overwhelming stench filled the air. This was not an isolated issue--both rooms we were moved through were in similarly unsanitary condition. While the hospital often responds to public reviews citing privacy concerns, I found this ironic. As a licensed psychologist, I was shocked by the complete disregard for HIPAA. Conversations about treatment were held openly, with no effort to preserve the dignity or confidentiality of patients in crisis. I visited two different bathrooms on two different floors, and both reeked of urine. I'm not sure how a hospital could maintain a level of cleanliness worse than a gas station restroom, but somehow this facility managed it. Despite being cities away, I felt I had no choice but to remove my relative from their care. The conditions were simply unpalatable and not conducive to anyone's healing--particularly someone experiencing a mental health episode. *Highlights* (because credit is due): The security staff were very kind and helpful Phone calls were answered promptly Medical staff were personable and kind They showed compassion toward patients with mental health conditions However, compassion alone cannot make up for the deplorable conditions and lack of basic patient privacy. I sincerely hope Dignity Health re-evaluates the standard of care provided at this hospital--especially for vulnerable populations. "If you are ever in a crisis call 911 and ask for a different hospital intake."