Today is 11/5/2025. Quest Diagnostics Merced under financial duress and tried to shake me down for…read more$168 to draw blood for a PSA Prostate Cancer Screen test. The lab technician told me not covered by Medicare and I can decline or get billed. I left room to verify Medicare indeed does cover. There's a bald technician who was rude and impeded my return to let technician know that my insurance will cover. I told him the room number. I was escorted to lab room by tech herself and I reminded her to go ahead and bill Medicare because website says PSA covered. I don't have to pay!

Local clinic for you to do your blood draws and labs. I think this branch is relatively clean, but…read morethe self check-in process can be a little confusing for folks, especially if it's their first time and even more so if English isn't their first language (which is a huge patient population for Quest in this area). However, they recently started having a person who's assigned to help you check-in. If they're not already in the waiting room, they'll wait to see if you struggle first before they come out for your assistance (or maybe there's a button on the screen for you to ask for help? Not sure. Never needed help checking in) Sometimes if the standby list is short, I would recommend just getting on the standby list. It generally moves pretty fast, as long as the appt line isn't super long and if they aren't understaffed. Otherwise, make an appt on the kiosk and come back later. Or better yet, DOWNLOAD THE APP and set an appt for yourself to avoid all the nonsense mentioned previously. The phlebotomists are hit or miss; mostly the staff are great but there is the occasional person who can take a couple classes on compassion and bedside manners. Regardless, I come in for a regular blood draw every 3months. My wait time can vary greatly. But always when I get seen and make it to the back, I'm served pretty quickly. Make sure you bring a face mask when you come! There can be a lot of people in the small waiting room and you may be surrounded by a bunch of sick or coughing people.

Yullissa is new and still practicing clearly she couldn't properly find the vein moving the needle…read morearound and still not being able to find it then when she went to try on the other arm she still couldn't find that one and again dug the needle around in my arm and still didn't find it until finally getting it and drawing blood, 30 minutes later my arm is in great pain. Yullissa if your reading this I hope you get fired for improper practice

Avoid this one like the plague. They're not only super slow but also rude and their compassion is…read morenon-existing. Go to the one on G. Much faster service, and all the staff are kind, efficient and treat you well.

There a sign "protect yourself and others"…read more the manager refused to put a mask on! I get that covid has a great recovery rate; however, I'm pregnant with an ivf baby! We've work hard to get where we are, and it's disgusting and disrespectful that the manager didn't wear a mask! Not to mention this place is cluttered, hoarder like!

Great place for blood draws. I have never had to wait more more than 5 minutes. They do Have…read morestudents draw blood ,but they ask permission first. I always allow the students to draw my blood, they have to learn somewhere. I have Never had a problem with a student. They are professioal, friendly and the Best place in Merced to go. I most likely have just added to my wait time by spreading the word on how Wonderful they Are.

ZERO STARS if I could. Avoid this place if you don't want surprised billing! Business manager…read moreenjoys her power to much and refused to adjust billing to the correct coding for my procedure even after my doctor acknowledged his mistake. Business manager told me over the phone is was insurance fraud if the coding was changed, but my insurance company confirmed with me that it can be changed without issue. This woman just refused to do it!! I do NOT recommend this place, take your health care another facility.

Very lazy staff. Makes patients wait long time and are rude. Very poor management. Took more than 2…read morehours just for drug test. Very in unorganized. The front desk staff communication skills need to be improved. They need lots of training.

We brought our daughter here a while ago and was very appreciative of how the nurse was gentle…read moretreating her. I was very thankful for their service then, but as of now it is a completely different experience. I think people should only come here for Urgent Care needs. DO NOT come here for a follow up appt. I showed up 15min early for a follow up and when they finally put me in a room, they let me sit there for over an hour. When I asked if they forgot I was there, an assistant replied, "no, she's running a little behind. There's one more patient before you." Maybe there's a reason they call us "patient". Me and the assistant get into an immature door opening/closing contest because I want them to know I'm in there and she doesn't want to be uncomfortable. To put the icing on the cake, she walks by and calls me some name in Spanish. Apparently, this is junior high. Real professional. Apart from the waiting and childish assistant, there was also the issue with inconsistent opinions. My first visit, the injury was deemed "superficial". My second visit, Catherine calls it "soft-tissue" damage. So which is it? Mind you, it's Catherine on both visits. Then, I have to fill out the FMLA paperwork FOR them and then they have the nerve to charge me $30. Catherine doesn't want to take the notes or another 5-10minutes to fill it out even though she's made me wait an hour.... You have to fill it out anyways, so why put it off?? Health services today seem to completely ignore the human element of each encounter. I feel like another animal through the processing plant. No respect for a person's time. No respect or listening ear for a person's life situations. I think Merced has this problem in general. Patients are overbooked and offices are operated like mills. If I make an appointment with my primary care doctor, I'm not seen for another month even in the case/risk of serious infection. I have to come to Urgent care to be seen for follow-ups that still make me wait. What was the argument against single-payer healthcare again??? Oh yea! Waitlists.... well since I'm waiting anyways, might as well be single-payer.

I made an appointment in 2021 to get a cyst looked at. the doctor was immediately very rude to me…read moreand didn't even examine me, never touched me. just sat in her chair and stared at me. she dismissed me and when I went to a follow up doctor elsewhere in 2024 they found the cyst had grown to the size of a golf ball and have had to deal with this as a much bigger issue because the doctor didn't do her job. I've been in so much pain and discomfort and it's been a frustrating experience in all.

It was a long wait, but the doctor was very thorough. He took his time and had tests done. I felt I…read morewas in good hands. The quality of care is exceptional. I highly recommend.

I took my son to Fountain View Urgent Care after he hurt his ankle and possibly sprained it. We…read morechecked in and waited about 45 minutes before realizing we hadn't even been checked in properly. During that time, I watched multiple patients get called up because they never received the text message the clinic supposedly sends for self check-in--just like us. Eventually, they called me up to ask the same question, and when I said I never got a message, they handed me paper forms to fill out so we could finally be checked in. It was really frustrating to sit there for nearly an hour with my injured son before anyone realized we weren't in the system. The staff were polite, but their check-in process is completely unreliable and needs to be fixed.

THANK YOU Getwell Care clinic! After a horrendous…read moreexperience with a local clinic and pharmacy, I was in need of medical care for a very acute UTI/Kidney infection, and in excrutiating pain. My old clinic would not give me a follow up appointment soon enough and while that was bad, I'm grateful because that's what brought me to GetWell. They got me in the minute i called, i was seen by a GREAT doctor, wait time was very short for an urgent care clinic, staff was kinder than kind (Samantha, I'm taking about you ), and they got me the antibiotics i needed and ordered the necessary bloodwork. Lab was nearby and the pharmacy was just across the street. So EASY! they truly made everything super smooth! My experience was so extraordinarily fantastic, that i asked them to adopt me as a patient for good! They scheduled me for a physical within 15 days. I needed to reschedule and i could do it via text message! Isn't that amazing? I don't know how you do it, GetWell! I'm SO GLAD i found you. Thank you, thank you, thank you! May you be blessed as you blessed me when i was in so much pain!

One of my friends fell today and injured her arm. It is a Saturday. I drove her to Get Well Urgent…read moreCare. As we approached the building, an employee slammed out of an employee entrance and nearly hit me. I jumped back and she mumbled an irritated apology. Then, we went inside. A bored receptionist told us that they would not be able to see my friend because she would need an x-ray and they don't do that on the weekends. Therefore, she said there were only two options: we could wait until Monday or we to the ER. She had no solutions that involved even helping my friend with the obvious pain she was in. Instead, we went to Golden Valley Health Center and they got her in immediately. She left there in under half an hour with a pain medication prescription, cray paperwork, and a sling. I just did not see the quality of concern or care at Get Well that one expects from healthcare providers.

This was such an pleasant experience for me! The staff was professional and very helpful! My wait…read moretime was so short, 10 minutes or less. I was able to pick up a CD of my scan the next day and take to my doctor! They even had a paper that came with the CD with a QR code that I could scan and view the MRI on my phone! I definitely recommend El Portal Imaging!!

NO ONE EVER ANSWERS THE PHONE!!! I would not recommend El Portal Imaging based on the repeated…read moreaccess-to-care issues my family has experienced. My mother cannot manage medical appointments independently, and relies on family assistance and transportation. I live in Los Banos and have to coordinate her care from out of town, including traveling to take her to appointments. Trying to schedule or cancel imaging with this facility has been extremely frustrating and unacceptable. The biggest issue is their phone system. When "all representatives are busy," the system disconnects the call instead of allowing patients or caregivers to leave a message or remain in a queue. I have called repeatedly and have been unable to reach anyone. This is not a one-time inconvenience; it has been an ongoing problem. I was also told that I may need to physically come to the facility just to schedule imaging appointments. That is an unreasonable expectation for patients who cannot drive, rely on caregivers, or use assisted transportation. Requiring a separate trip just to schedule an appointment creates a major barrier to care. This is not just poor customer service. It interferes with timely access to medically necessary imaging. Patients should not have to fight a broken phone system or travel in person simply to make, change, or cancel appointments. Because this has been a repeated issue, I will be reporting the access-to-care concerns to the appropriate oversight agencies, insurance plan, and patient relations/administration. Families dealing with serious medical concerns should not have to work this hard just to get someone on the phone.