What a joke! Don't go here. Says they offer boat repairs and this is the message I received from…read morethe manager when I asked for some work done. The worst customer service. They only care about the initial sale.

First, Boulder Boats typically has a great selection of new and used boats. I had been watching…read moretheir site for about a year and had a good feeling this was a high-probability buy site! In summary, the whole buying experience was truly great in every way. Jake, did his part to understand what I was after and intuitively took me a bit further down a less-expensive road, whatttt?! And, he made the right call. Also, he worked with me as I worked him on the price. We did not frustrate, but methodically worked out a fair price, and he certainly held up his end of the bargain. For that alone, he gets 5 stars! Next, the boat checkout. I was probably an easy customer having been around boats all my life. Nonetheless, Dillon (sorry Dylan, if I butchered your name!) was timely, efficient, patient, and willing to help and answer any and all questions in the parking lot, on the lake, and on the ramp. 5 stars. Matt, the main service guy. This is a tough one because I know boats and love to work on them, buuuuutttt I had to let go and have Matt "geeter dun" as I had little time. We had to come to terms on several technical issues and haggle a bit on the cost, but his patience, experience, and knowledge resulted in a very sano install for a reasonable price. In the end, he and his crew did an excellent job installing ballast, batteries, prop, full engine service, trailer service, and he got us on the road promptly and confidently on a Saturday morning before a 400-mile tow. The tow went without incident, and the boat ran great. Thanks Matt! 5 stars. Cameron. Very knowledgeable, friendly, and patient. Hung with us through a 2-hour shopping spree including boat stuff, life jackets, wake surfers, and wake surf gear. Gear selection was good, but not quite Overton's or iBoat (duh!). Regardless, Cameron was extremely helpful and earned his 5 stars too! Dusty. Came and went, but checked on us often to ensure that all was good. He exuded customer care. 5 stars. Last but not least, Ann. She was obviously efficient at what she does and provided concise and friendly closure to our experience at Boulder Boats. Pretty sure she went an extra yard or two with the DMV while procuring our plates and registration. Big thanks Ann, 5 stars! All in all, a pleasurable and awesome experience with a really great team of individuals. Pretty sure this is not the norm when it comes to buying a boat. We would gladly do it again!

Customer Service is terrible with the service manager Marcel. Our boat was in this shop for 2 weeks…read morefor a service that is supposed to take 3 hours and then we have to deal with this rude service manager. Zero communication for two weeks. No updates, nothing. We got a price of $980 and even signed the form when we dropped off the boat. then after several calls. we finally get in and boat country turns around and says "$1150 or I take off the parts!" . Yes, the service manager said that. This service manager made a mistake and instead of owning up and fixing the issue, he threaten to take off all the parts. We are never coming here again. Service Manager Marcel gives crap service!! Rudest manager I have ever come across in my life. You make a mistake, own up to it like a man!! Not a wuss who makes threats to remove parts.

Came here twice for maintenance service. Each time the person confirmed that my "Boat was ready"…read more Both times I came in I found that my repairs were not complete. Issues not solved, panels not secured, trim panels still laying around. It is apparent to me that there is no maintenance supervision there. After a technician finishes the work, a supervisor should quality check his work before releasing it to the customer. Funny thing, talked to a friend who said they signed off his oil change but didn't do it.

Decided on our first boat purchase and came to Pacific Marine Center. When we arrived Jason greeted…read moreus, offered us waters and asked how he can help us. We told him that we were interested in looking at a Yamaha Boat. He said it was in the other showroom and we took the club car down the street to their extended property. Didn't realize how many boats they had in stock. When it came to making the deal he was not pushy, got us extra discounts within reason and spoke to Jack (the owner) to see what else they can do to sweeten the deal. Jack was pleasant, probably stressed with how busy they were that day, but still took the time to work with us to get the price right for our purchase. When we came back the next week to pick up the boat they were very good in going over the entire boat and features as well as inspecting every angle. They include basic safety gear 4 life jackets and a throwable that you can exchange for credit if you already have gear. The workers hooked up the boat and trailer to our hitch and we were on our way. It gets busy here especially around 10-11am with people getting service for their boats. A lot of drop offs and pick ups. Definitely plan on coming early when they open. Customers come in stressed but Jason, Jack and staff stay cool and calm to help everyone with their needs. Thanks Pacific Marine Center for the great experience!

You CAN'T trust Pacific Marine! Bait and switch at its…read morefinest!! PLEASE USE CAUTION! We put a $1,000 deposit on a boat while we went through the financing process and having a hard hit on our credit. We were in contact with them DAILY. We bought a year of insurance as the last act before giving the down payment and signing documents. We got a call that night stating they sold the boat from under us without even a phone call. They then told us the $1,000 was only good for 5 days (first time hearing that!) It was actually the 3rd business day as we had a holiday weekend. If this is how dishonest they are selling it, imagine what else they may be dishonest about behind the scenes! Jack's way to make things right was to offer more expensive boats.. The only boats the owner, Jack offered added more than $10k to the original price. Jack knew we were approved, They could care less we dinged our credit and most likely figured since we were approved; we could be easily forced into a more expensive boat! Jack "offered" two other boats that were way more money! ((Their only goal)) You've been warned.

Very knowledgeable and friendly. If you need anything they will go out of your way to help you.read more

Bobs Marine boats, Very nice and honest people and very knowledgeable . Definitely the place you…read morewould want to take your boat to Get something done if you want it to be done correctly! The owner had alot of experience and boat knowledge which was extremely helpful. We bought a boat there today and plan on doing all of our boat repairs and maintenance here . Thank you for the positive experience Mike and Debbie

I purchased a Manitou Tritoon from Mark in 2017. I shopped…read morearound for quite a while looking at other brands and models. Since the boat I liked was a lot of money, I had lots of questions and did not want to regret my purchase. Mark spent lots of time on the phone with me answering questions before I finally drove down, 2 hours, to buy the boat. I've been extremely happy with the boat and it drives like a Porsche on water, especially for a 27' pontoon boat. I've actually had it up to 55 mph! I get a lot of attention whether towing it in town or on the water. It's just a very nice boat. We did have a cavitation issue whenever cornering. The boat kept up high RPMs but lost substantial speed in a sharp turn. After talking to Mark a few times, we decided to drop the motor an inch. I brought the boat down and Mark's mechanics lowered the motor. Got the boat back in the water and problem fixed. Last week: We keep our boat in covered storage during the off season and this last time I dropped it off, I'd forgotten to turn battery switch off. The house battery drained and I didn't catch this. I had my buddy drop me in the water and although the motor was running I didn't catch that I didn't have any gauges or power steering. With no steering, I had to get towed back. I didn't understand the problem at the time and although I knew it had to be electrical, I checked the fuses and they were all good. I called in to Semper and talked to Jason. This guy was very willing to help and told me he'd look into it. I figured I wouldn't here back for a few days since it was Saturday and also figured I wouldn't be on the lake this weekend, but I was wrong. An hour later I got a phone call from Jason. He recommended putting a jumper line between the cranking battery and the house battery. That was it!! Back on the water. Jason saved my weekend. He even called later in the day to see how things were going. I couldn't thank him enough. One last note: I've driven other pontoon brands and they just don't drive like a Manitou. You can just tell the quality between other boats and a Manitou. I paid $20k more for all the bells and whistles for a similar boat of a different brand and again, I'm really happy with my decision.

My husband went there because we were having an issue with the start button on our Suzuki outboard…read more According to their sign, they open at 9:00, he arrived at 9:08 and nobody was at the front. He went around to the back where they were working and they told him they don't open until 0900 (even though it was 0908). When he asked them about his issue they said "just because we are an authorized dealer, doesn't mean we know anything about it." When he asked about a warranty, they said they didn't know Suzuki had a warranty and that they didn't even know how to make a claim. They said they would charge $175 to look at it. Needless to say, we took it somewhere else.

Tommy's Boats have input into Larson marine.. So I make an appointment for service and repairs…read moreFI motor having shutdown problems. "Yeah about 6 weeks out". (Like everywhere else) No problem , still have time before summer starts up. One Week before appointment I call to verify the day to drop. Mind you I am coming from Bay Area... " Uh I don't have you on the schedule.... Kind of a What!! Moment.. oh "I wouldn't have been able to get you in anyways...". "We are just finishing the boats we have in house, and are in legal issues !! " .... With all the info I gave you, you couldn't call to tell me this? Now 8 weeks at any reputable boat shop. Leaves me two months into summer.... Thanks for nothing Tommy's Boats..

I just purchased a 2021 Malibu MXZ 24 from Mike at Larson marine. Of all the boat dealership said…read moreI've purchased boats from in the past.. Larson in Marine is by far number one in my book. I drove from San Jose to purchase my boat and I'll tell you what it was well worth the drive I've never been treated better and with respect and not as just another sale...

Purchased a new Regency Pontoon Boat from salesman Dave Clarke. Outstanding customer service and…read morepromptly addressed all issues. Will definitely buy another boat from them in future. Great family run business.

Best shop in the Valley and it's not even close. The owner Ryan is super knowledgeable and gets…read moreeverything done exactly how and when he says. Great customer service, 1000% would recommend.