I don't have this company as my provider, but I was told by an installer that they had the right to install their equipment in my yard. They dug two holes in my yard, but left one huge hole behind my shed with the fiber hosing sticking about five feet out of the ground, wires hanging down it( not sure if live or not and a caution cone in front of it. I didn't know at the time because I broke my leg and was on a no weight bearing order and could not get behind the shed to see what they had done. I called and was told a tech would get ahold of me and be here by Friday. No call, no show, so I called again and was given 2 different numbers to call before a promise to come again, waiting!!! read more

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I signed up for quantum fiber internet service at the end of September 24 it was installed October 2nd . My service went down October 14th when I called fir service they said they ca not g e t anyone out to repair before October 22nd. I do not recommend quantum fiber at all 10 days in no internet. read more

The WORST customer service. It's almost like they enjoy wasting your time. My internet has been down for days and they haven't done anything to help solve the problem. read more

absolutely do not get CenturyLink. Worst internet ever, can't even watch a show with any tearing, quality going down. If anything the value of this internet should be 50 cents at most. read more

CenturyLink Denver - Constantly above 500 ping on any game. - Internet Service Providers Near Me

If i could give 0 stars i would ! scheduled a move with plenty of time with them and they do not show after calling to confirm . Then they say that it was an error with their system and they need to reschedule but with no urgency . I have been without internet over a week and after sitting there all day waiting was told they didn't know when they could come out . And I also have been charged daily for a service I don't have and I need to call and cancel that as well....straight from the mouth of a manage . This company has the worst customer service I have seen in a long time. We will go somewhere else. read more

BBB COMPLAINT Disabled and abandoned by CenturyLink! I gave this review 1 Star because there is nothing less on the menu to select a zero or less. Century link is a complete charade and leads it's customers on and on. I'm disabled, still can't, 7 months later, get internet in my apartment. The apartment very next door has internet. It's 5 feet away. The phones system will have you on hold for over an hour. The people seem nice. It looked good 8 months ago. So here I sit without TV, music, or even email. I signed a brand new lease understanding I had access to All utilities. I can't get internet for the life of me. I've been waiting 8 months to get service. Installers keep coming out but to no avail. I've been told every excuse there is. I'm Angry and with my time wasted! Worst service I've ever seen, or Not Seen! read more

Except for a few weekend times when the speed dwindles to a snail's pace, the speed is good and reliable.. My beef comes from the fact that they offer 60 MBPS for $30 in Denver but they charge in my building $50 + modem - total $65. This is a building for low-income seniors and they charge more here??? Many of the residents in these 2 high-rise buildings have dropped their service because of the cost. Wouldn't they do better to have more customers at a lower cost? Wouldn't that be a kind thing for this corporation to do? read more

We tried to cancel the home phone but they said we would have to change our internet to Quantum Fiber for our internet to do it. They said they would have someone call me.. one week later...no call read more

CenturyLink has been an absolute nightmare to work with. I moved to a new apartment in August 2023, and my complex has some sort of contract with CenturyLink where I can't switch to another company for internet. It is almost December 2023, and I have had to call EVERY MONTH because they refuse to fix the underlying issues with my account. For context, I started with the 940mpbs service and downgraded to 100M a few days after installation (realized I don't need that intense of an internet speed). That first service was never cancelled (even though they kept saying it was), so I was being charged for two services every month. I called every month due to billing issues and the representatives would just glaze over that issue and give me credits, claiming the problem is fixed for good. I finally got someone to listen to me this November, but I was transferred seven times. I spoke to EIGHT DIFFERENT PEOPLE (all claiming "this issue is not within my department's abilities") before they said "oh yeah, no one ever cancelled your 940mpbs service, let's do that for you." Now, a few days later after that 80 minute phone call, I'm having a different issue. My internet is not working at all due to "configuration issues" with my modem. I've been on the phone for an hour and 40 minutes, been transferred three times, and put on hold for probably 80% of this phone call. I gave up and told this representative that I will not spend one more minute on hold. As I write this, I am waiting for her to call me back once she is closer to fixing the problem. CenturyLink is an absolute joke. Just google the lawsuits they've had over the last 10 years. The plaintiffs have dealt with everything I am currently experiencing. Choose CenturyLink and you are guaranteed to be spending a ridiculous amount of time and mental energy dealing with customer service that doesn't actually have the power to do anything. read more

We had issues with our home phone line and scheduled a repair. Century Link gives you a repair window of 8am to 5pm, not ideal, but okay. The guy came out a little after 5 (whole day waiting) and fixed it. A few weeks later we have a similar issue again and schedule a repair. Same result with a repair window of 8am to 5pm. Only this time, nobody shows up. My wife chats online with a representative and they say it could be until 8pm for service. Ultimately, nobody showed up! We were never notified in any way. On top of that they tried to reschedule us for a week out! Do they realize people take off of work to wait around all day for the repair person to show up? Ridiculous!! What a horrible way to run a business. Terrible customer service. I suggest that anyone that has CenturyLink to switch phone service. We are. read more

Worst service ever! I'm paying for it every month and hardly get to use my tablet! So I will be looking for other services! I would like my money back since I paid for nothing!! read more

Would never recommend . Technicians refer you to Xfinity..they do not repair ( do not want to work) I did not have phone or Internet for 1 months . Always 2 to 3 weeks out for repair send some one out they don't fix it . 2 weeks later another repair person comes out they do not fix it . Now they tell me they are booked tell Sept. And it is June. They do not care about the quality of their work and do not want to keep clients poor business ethics almost impossible to talk to a real person read more

City trash truck took out internet line. Century link repair was over one week out, BUT, IF YOU UPGRADE SERVICE FOR MORE $ WE CAN HAVE OUTSIDE LINE IN 1-2 DAYS. . . Customer service sucked! I was a loyal customer for 5 years and HAPPILY CANCELED SERVICE! Never Again Century Link!! I live in th USA and should be able to speak to customer service in the USA!!!!!! read more

I installed CenturyLink fiber. They promised 940Mbps or 3000Mbpd depending upon which ad you see. I am getting 195 to 225 Mbps which is less than cable by half. They tolde that the equipment they provided would only go to 300. This was after install. Contacting techs they say I must buy my own equipment for great amounts of funds to get any higher speeds. If you have cable I suggest you keep it. It's still better. read more

I rented out my home and moved to another location so I transferred my Century Link service. Since my new home is in a high rise, this was designated as a "On" account. During this time, I had to cancel my credit card, so I updated CenturyLink auto-bill with the new card by logging in. A few weeks later, I started receiving texts that we had a billing issue. When I received the texts, I logged in using my main computer and saw that everything was current so I assumed the texts were bogus. This morning I discovered that my internet access was down so I contacted tech support. Tech support stated that I had a modem issue and that they would dispatch a tech to fix on Wednesday. After the chat, I got yet another billing text and I decided to access the link via my phone. When I clicked the link, I noticed that this was under a different account under my name...... When I payed this account, my internet access immediatly came back up..... What was terrible....... 1. I was being billed for the old address. 2. Nowhere on the customer support page was the home address listed. 3. CenturyLink had no records of an account transfer.... 4. I had to call multiple phone numbers and was stuck dealing with a bot each time. read more

Century is the absolute worst. Internet goes down constantly. Nearly imp to talk to a human when you need customer service. They schedule an appointment with you, expect you to be home the entire day and then cancel the appointment. They'll reschedule said appointment but tell you that if you're not home they'll Charge you $100 (who has time to sit around ALL DAY waiting for them to cancel and then do it all over again another day!). Almost The e entire neighborhood was out a while back and they wanted to set up individual appointments for everyone a month out on different days rather than getting to the bottom of why so many people were out of service in the same neighborhood at the same time. As a service provider, WHY would you make your customers wait so long before you fix what is clearly YOUR issue while acting like each person must have their own problem and it's "probably your modem"!? Good luck paying your bill, the payment app frequently doesn't work, they change your due date on you all the time so it's easy to be "late" even though you're paying a week earlier than your due date has been for the last few months. Just overall extremely disappointed with them. I would never have signed up with them and would switch in a heartbeat if there was any other option in my area. read more

Absolutely terrible internet service provider. When I initiated my service with them, they gave me a fairly reasonable price, then within a few months the rate hikes started and continued up to a ludicrous monthly rate. I strongly recommend that you never do business with CenturyLink. Horrible, totally unethical company. read more

Horrible in every way imaginable. Company came out to work on my neighbors literally just disconnected my line to make internet for my neighbor. When I called to complain they apologized at my situation and let me know unfortunately they are appointment only and are busy but not to worry someone will be there in a week. I work from home and need the internet. This wasn't a random issue this was a company not doing there job. So when I called to complain at the fact they obviously knew they were leaving me without service I was told they are sub contractors and they have no control over them. What a business strategy!!! Customer service refused to do anything as they are "to busy right now and are appointment only" to fix the mistake they made. Like most people I didn't read reviews like I should have. read more

by far the worst internet provider ever. in my area, this is the only internet provider we have access to and for as long as i've been around here (20+ years) it has been the most insufferable internet ever, and seems to only get worse. it is so bad actually, that i am writing this review on cellular data because THE INTERNET IS SO SLOW RIGHT NOW!!! extremely frustrating stuff and i'd go as far as to say that most walmarts or mcdonald's locations have better internet than what century link provides. please avoid this provider if you can- and if you are stuck with them like i am then i am so incredibly sorry that you have to deal with this too. read more

I have had 4 technician install appointments, and they never showed up. I have talked to countless people and endless online chats, all with apologies and promises that they will be there. And then at the end of the day, "sorry". No call, no email, no communication at all. They just didn't show up. Bad enough that they give you an 11 hour installation window. Then don't narrow it down at all the day of. But then to not show up at all and no communication. Absolutely maddening! Its just internet - find someone else and not worth the frustration. What a monumental waste of time and productivity read more

David the phone supervisor for Denver, Co is beyond disrespectful of customers. I had a very simple billing questions since our bill posted a new remittance address. I wanted to verify that the bill was indeed from Century Link and not a scam. David refused to answer any questions because of an error in his system and then proceeded to tell me that there is no one above him in Century Link when I asked to speak with anyone above him. His employee ID is 35385. So nice to know we are paying for service that does not exist according to David, and it was great to talk to the CEO of Century Link, since no one in that company is above him. What a joke! read more

I will try to be succinct though this review is relevant to CenturyLink as well as Quantum Fiber, both owned by Lumen. There was a loss of connection during the winter storm for which CenturyLink could not restore me to power in a reasonable period of time. I decided to shop around, ultimately learning that CenturyLink/Quantum Fiber has a near monopoly in my area. I signed with QF on 11-26 when the sales person told me a technician would be coming that day or the next. No show, but I was charged on 11-27. I tried talking to numerous people to reschedule (one was incredibly rude and patronizing), and finally settled on 12-2 after 4:00, but I continue to get text messages asking me to CHANGE or KEEP a date that I didn't reserved. Of course, the text does not allow me to respond with the actual day and time I was assured. One support person told me they couldn't change that but the notes would be in some dispatch folder. But that's what they said on 26th & 27th when no one showed up. The text continues to read they're coming between 8 and 10:30 when I'm at work. The technician assured me they would be coming between 4 and 6. I'm not holding my breath. Going on a week without service and there's so much more I could say about CL and the first round of outages. I understand people make mistakes, but billion dollar corporations with near-monopolies shouldn't get this kind of pass. read more

Signing up online is easy, but now I'm sitting on the phone waiting to cancel since they do not let you cancel online... add it to a list of things that will waste your time while you are preparing to move. read more

Trash, absolute dog **** company. Tech failed to install the first time but I still got charged for it. went to support staff to dispute the charge and was told I would get a free month as compensation which never happened. Had to wait a month for another install appointment and thank god I got a competent tech this time. Internet was installed but connection was inconsistent at best. Canceled my service and returned my modem but continued to get billed. TLDR: don't use CenturyLink. Document and save every interaction with support staff, you'll need the evidence later on. Guaranteed. read more

My service has been out for 5days scheduled a technician to come today . They Canceled and rescheduled for wensday. So that's two days outa work one week without internet and this company doesn't see a problem. Even tho my accounts paid and up to date... awesome! read more

Internet abruptly went out so I tried to contact Centurylink support. Customer service was awful and hard to get a hold of. Tried online chat, texting, and several calls but all methods were equally ineffective. I was told initially the only solution was waiting a week until a technician came out. Eventually after a two hour call of being bounced around to different people, they finally were able to fix my issue (they had cancelled my service accidently). It has been a recurring theme with this company that simple things take a frustratingly large amount of time and effort to resolve read more

Went to sign up for the only internet service in my building. They had more than 30 links in the sign up that each led to a contract agreement. I counted more than one hundred pages of sign-up agreement on a "no Contract" service. Of course, the Customer Service people high-pressure you to bypass this mass of knowledge and sign-off without reading. I found this to be a sleazy business practice that will only penalize the Customer and benefit the business. There must be some important agreements that need hundreds of pages to express, but I bet it doesn't protect me. I do know that Comcast didn't force pages and pages of binding contracts on my "no contract" account. Must mean something different at Century link than the plain words indicate. Broadband wireless for me. To he** with tricky, sneaky, sleazy internet providers. read more

I needed and still need assistance with my outside phone lines they're all falling out of the box. My phone lines were torched a couple of months ago vandalized and I was down Internet and phone for 3 days. A tech came out checked it out wrapped the lines that were torche. I realized after that tech left that there were other lines tapped into mine! I called and emailed four occasions Set an appointment. By the way that was so tedious being vetted by three people over and over. No-show all four times; each day I had to block out that whole length of time that's required to wait and wait and wait. The third time the technician marked the job complete! The box is exposee. In addition my top internet speeds are 1.0 uploads and .5. YES i true .5 for download. I have n o recourse and no other carriers in my area terrible. read more

Customer service? HAHAHAHA! Installation was to have been completed today between 11-2. At 3PM, I was notified that the work would be rescheduled for tomorrow between 8-5. An hour hold and conversation w/ a "customer advocate" was an exercise in futility. No compensation was granted, despite my insistence, supervisor was in a meeting and "couldn't" talk. This poor excuse for a company is a JOKE. read more

I set up an appointment for new service May 31st 2024 centurylink was supposed to send out a tech to install my new service July 2nd 2024 the tech never made it.waited a month for my appointment and no one showed not even a text/call/email to let me know no one was being sent to my house.i even got a confirmation that the tech was on the way.waited all day and never showed up.terrible worst experience.cancelled my service before I even got to use it. read more

Internet has been in and out since I got CenturyLink. Has gotten worse in the last week and a half. Can't get ahold of tech support and the recording says they will send a tech next week. Can't even watch a half hour show without the Internet cutting out every 5 to 10 minutes. I'm paying for streaming services that I can't even watch. The modem had a paper in it when it arrived saying refurbished. read more

I have a down CenturyLink line in my backyard from a previous owner. I have reached out multiple times and have scheduled appointments to have it removed, but every time nobody shows. It is a danger and could harm someone. read more

This service blows. They don't care about service, no one to talk to. Service constantly goes out recently. I don't recommend at all unless they change the way they treat their customers. read more

Monthly outages and it takes days to fix every time it goes down. Hours to get a real person on the phone. I only use this company still because it is the provider my building has fiber for. They suckkkkkkk read more

I would give Zero stars if I could, I have used Century Link for years until the past few months. Speed has dropped so low I am unable to watch a full 45 minute streaming show without interuption. I was sent a new modem and told my speed would improve and my bill would go down. My billwent up 18 dollars a month. I was never able to hook up the new modem and when I called customer service the parties on the other side were unable to understand what I was asking, they only offered to send someone out at a cost of 110 dollars to me. When I treid to disconnect service I was unable to do so on the web site. I had to call and go through being sold a new IMPROVED service which I declined. Century Link has gone from a five star to a no star. read more

Service is competitive with other local providers, but good luck canceling your service. They will hold you hostage and claim their Cancel Service button on their website or temporarily down, when in fact it has never worked based on the experience from other people. They require you to call during normal business hours, which always includes an hour+ wait, which makes it nearly impossible if you work during those business hours. I will actively work on making sure everyone I know never uses their services read more

Some of the absolute worst customer service I have ever experienced! My internet went out on Aug 23. The customer service number connected me with a seemingly endless phone tree where I was hung up on twice (and had to start all over again), given the run-around from one department to another and finally told that they would not be able to repair my internet until Sept 5 - 13 days until they could repair this vital utility! And it took over half a day on the phone to get the "help" I needed. I was given a window between 8:00 am and 10:30 for the repair and was notified at 12 that they were running late. I had not heard anything by 5pm so I called the customer service number for new service (to avoid that never-ending phone tree) and actually got to talk with a real person who helped me determine that my repair person would be there by 6 pm (over 7 hours late). The repair person was actually very polite and competent. However, I want people to know Century Link hires these folks as independent contractors (another example of their crappy business model and give a crap attitude about their customers and workers). Our repairman drove his own vehicle, had his own tools, had no safety equipment (hard hat, boots, etc) and was alone - no helper to spot him when he was high on a ladder throwing lines. Fortunately, my spouse is able-bodied and was able to help, but very unsafe practice and clearly overworked. read more

Actual internet service is good. Generally reliable and fast. The problem with this company is the customer service. I was migrated to Quantum fiber internet this summer. For the past four months, they have double-billed me (CenturyLink and Quantum). They refund me when I stumble across it, but it is time out of my day each time. I lost internet for a week during the migration this summer. They had messed up my connection at a box that isn't even on my property. They gave me a $25 credit to compensate me for the inconvenience. That didn't come close to the cost of gas and data. In an attempt to stop double billing me, they have canceled my service this week. So now we are without internet again while they figure out how they messed it up again. read more

This company is deplorable and beyond fixing. Their customer service is non existent. Their website is a mess that leads no where but in circles. How they are in business is beyond comprehension. Do yourself a favor and stay far away from this company. Nothing but aggravation. Don't believe me , just google "why is century link customer service so bad"? read more

I called to cancel my plan weeks ago. I had just paid a month's bill and was told no refund for the month I wasn't going to be using their services. NOW they have charged me a second time!! Apparently it takes many weeks to actually cancel plan. Pathetic. Never again! read more