When they switched to hi-def, I specifically asked if We'd have to have a box & was told no. I…read moreasked again to clarify, "You're telling me I will never have to have a box if I buy a hi-def tv?" "That's correct". Well, now we have to have a box because they're switching or no tv. When I tried to set up a time to install, they only had "all day" time slots---in other words, you have to be home all day because they're unable to set specific a time. We also have to use their very small remote--no more single remote to run both tv and DVD player. We have to switch from one app (on the tv) to another if we want to change from tv to DVD. Almost all the channels have changed too. I've also heard there's a fight coming up over channel charges, so we may see an increase (already too expensive) or lose some more channels (we lost some a year or so ago). The local phone number automatically switches to some phone center, they were not very friendly or helpful. On an up note, the man who came to set up the boxes was friendly, patient & quick. I give cable one as a whole a 2, the LOCAL employees a 4.

I called "customer service" about the possibility of getting a static IP for my account. I went…read morethrough the phone tree and chose the option to add to or upgrade my service. After waiting on hold for 15 minutes I was somehow routed to billing where a woman immediately began talking to me about my bill. I told her I was calling about the possibility of a static IP. She clearly had no idea what I was talking about and said she needed to transfer me to someone else.....back on hold for another 15 min. Finally hung up after wasting 1/2 hour of my life. In addition, my wife and I both work from home and we experience periodic outages every week. Looking into other options for internet service.

I live in an offgrid cabin in get lost and turn right. It's an hour to cell service and the web. We…read morefinally pulled the trigger as the snow is gone (the county doesn't plow out to where we live) and ordered Hughesnet from Davis Communications, but Custom Satellite was the installer. We had to give specific mileage markers and posted homemade signs as there are no address or street signs to the cabin. Sheldon, our installer, made it after turned too early onto a snow covered logging road and when he was stopped by a downed redfir thought it might be another road. But alas, he went another 3 miles and found our signs. We couldn't find our compass, so I had to draw up a radial grid to loosely identify the degree we needed for best transmission. Fortunately, we didn't have to fell any trees, which was amazing considering we live in timber. I do wish we had been told ahead of time the degree location for we could have saved 150 bucks to install our own pole, but with the aid of 30 chickens and 2 mutts, Sheldon installed the equipment, having the net up and running within an hour and getting 100% reception. Now my friends don't think I live the Unibomber anymore.

I was pleasantly surprised with the service. For the first time since dealing with installers and…read morerepair of satellite and dish issues, Dan actually took the time to do things properly! So far things seem to be fixed as well! I also was given the assurance that if for some reason things went bad again, they would gladly come back out! I can highly recommend this service, which is something I couldn't do with any of the other companies I've worked with. We are in the Moscow area and have dealt with several local companies. Custom Satellite will be my first call from this point on if I need help!

I find this business friendly and helpful. I stop in if I have a question and they always give…read morehelpful advice and save me money. I would rather call them locally than talk to an operator at a call center. I really like the DISH storage on the DVR and the remote jumps again 30 seconds to skip ads on the shows I record or 10 sec back or 30 forward on something I'm watching. Much easier than Direct tv I've tried.

Shinn Reimers is a good business. Sorry that they support the Dish network. Dish is a terrible…read morecontract. My main complaint is when you try to break from them. They are unkind and cruel. I found Roko tv is about 100$ a month cheaper. The kicker is I get HBO and Fox which Dish doesn't offer.

Price gouging. $67 for basic internet. Tried to negotiate and all they want to do is try to sell…read moremore services, like cell phone service and new phone. I'm happy with my AT&T phone service. Thinking about internet with AT&T. Yes they do that....

Spectrum is the worse. They don't properly take care of equipment and old account, so they will…read moreillegally use your contact information for contracts. I used to have Warners 8 years ago, and Spectrum used my information for a contract with an apartment complex. They won't solve the issue until police and BBB get involved.

This is the location you go to test your patience. These people know nothing about phones or…read morecustomer service. Spending hours to get one person set up while others are waiting forever just to get a question answered, pay a bill, or cancel service. I'm honestly surprised the company doesn't care about the performance here.

Been a customer for over a decade of price increases. Monolopistic competion at its finest.read more

If Dish would offer internet they could probably pull a LOT of Charter customers because they suck.read more

Yet another example of corporate greed. Now they have dropped the networks and charge you for…read morestuff nobody wants when free tv is better. I would like to be the first to offer my condolences. You are on your way out. I tried to post a complaint on your website but the list of complaints was so long, I couldn't find it. Hope you all have other jobs lined up because you are never going to make it if you don't bring back the networks and lower your price. Keep in mind Netflix, antenna, hulu, dvds, etc. we don't need you anymore. (This is in regard to the Oregon/Washington area which recently dropped Fox, NBC and CBS)

We live 7 miles outside of Coeur d Alene. We thought Air-pipe was our only option. Absolutely the…read moreslowest, most intermittent internet service we have ever had. We are maxed out on their available speeds. Tech/ service guys are very helpful and nice but even they can not overcome the limitations of their technology. Neighbors just got Verizon's 4g LTE service and have no problems. Looks like we will be going that route. Sorry Air-pipe... we gave you three years to fix the service up here on the Cougar Gulch relay. Three years too long. From their business description, "Perfect for gaming or watching videos online" = total joke. If you enjoy watching 5 to10 sec snippets of a video at a time, this is the internet service for you.

My internet has been down more this entire week than up I think I should get a reduced bill this…read moremonth working now but for how long who knows

I have only very recently become a member, after having been an ardent non-financial supporter for…read moremany years. There are so many shows that I enjoy that my list could go on and on. Currently I'm fascinated by Victoria and glad that Mercy Street is back, despite the grit. This summer I loved the Corfu story, and would like to read the book sometime. My friend and I enjoy Call the Midwife, and she ended up going to the library to read those books. I also enjoy the nature shows, ancestry shows, American Masters and Kennedy Centre Honors. I'm not big on news shows or classical music but that's okay. What made me decide to become a member are two things. One, my financial situation has improved. I must tell you that I've always been grateful for all those people listed who make these shows possible - I say that most sincerely. The second thing is that I discovered that I can watch A Chef's Life online - I was so thrilled and grateful, as I missed a couple seasons :) Keep up the good work!

From the owner: KSPS-TV is the Public Broadcasting Service (PBS) public television station headquartered in…read moreSpokane, Washington. We reach more than 2.3-million households in eastern Washington, northern Idaho, Alberta, and beyond. Viewers hail from Calgary, Edmonton, Coeur d'Alene, Kalispell, Wenatchee, Moscow, and hundreds of cities and towns across one of the largest Nielsen Designated Market Areas in the nation. KSPS is licensed to Friends of KSPS, a 501(c)(3) non-profit organization in the state of Washington. Our mission is to provide on-air, online, and multimedia programs that entertain, engage, and educate to enrich all the communities we serve. KSPS is the region's source of top quality PBS programs, including Masterpiece, Victoria, Great Performances, NOVA, Nature, Frontline, Sesame Street, Antiques Roadshow, Arthur, Sherlock, Mercy Street, POV, Curious George, American Experience, Wild Kratts, and PBS NewsHour. Thousands of KSPS viewers remember past favorites like Downton Abbey, The Magi