7 days out to send tech to fix their problem with internet? Unacceptable. I'll Never recommend CenturyLink. Avoid centurylink for internet at all costs... read more

Absolute disregard for customer concerns. Simply moving existing service from one residence to another was a monthlong nightmare complete with disinterest, lack of their own internal communication and multiple occurrences of outright misinformation. Makes even Comcast look marvelous in comparison. read more

18 years with CenturyLink. Had a land line, but added Internet Service at one point after repeated problems with Comcast (... now called Xfinity). Dropped the land line. I now have the absolute worst internet service available. I'm getting about 10-25% speed of 20mb DSL plan, but the connection is intermittent, so I'm actually getting zero speed, on and off, all day. Every day. I have updated/upgraded my modem on several occasions as directed to helps solve the speed and connectivity issues. It never helps. The only reason I have tolerated it to is long is that Xfinity (Comcast) has the worst customer service. I switched from Comcast to CenturyLink to bundle my land line and internet to save a few bucks. Not worth it. So, the choice is staying connected to the internet with bad customer service (Xfinity) or slow speeds and crappy DSL connectivity with INEFFECTIVE customer service (CenturyLink). I would not recommend CenturyLink internet service to anyone. Intermittent connectivity and slow DSL speeds is not a good value for anyone. Wish there was a better option, because there are plenty of reasons for all the one star reviews. read more

Absolute, sheer and utter negligence. I have never had a good experience with this so-called "service". Let me give you a quick run-down of the past month's attempt at a new installation. I set the date up over chat for the 22nd of September. I received email confirmation AND called to confirm. Great. The "window" they gave me was 9am-7pm. Annoying, and my partner would have to stay at home all day, but fine. The technician is to call when they arrive. I confirm my phone number twice over the next couple days. The 22nd comes, and 7pm comes and goes. No call, no email, nothing. I call and ask them to explain. "Well we have limited techs because of Covid." No, no. I scheduled an appointment. That means someone is scheduled to show up but home boy just gives me a shrug and an apology. I ask them to reschedule me. The earliest date they have NOW is the 7th of October. Whatever. I call back again because I need a better explanation of what happened and they CLAIM THEY DON'T HAVE A RECORD OF THE PREVIOUS APPOINTMENT DATE. Two transfers and several hours later, I finally get someone who knows what they're doing and he says, "Oh, the tech did come, but they didn't see your name anywhere on the door, so they left." The tech, I must remind you, was asked to CALL ME when they arrived because we JUST MOVED IN. Never happened. Which the person I'm now talking to confirms. But they can't do anything about it because we "don't have an account." I DON'T HAVE AN ACCOUNT BECAUSE Y'ALL FAILED TO DO YOUR JOB CORRECTLY. Not to mention, after all these complaints and really frustrating b.s. I've had to go through, this last person in "customer care" started trying to sell me TV and home security bundles. As if I would want anything from you after this train wreck. A pile of hams in a trench coat could provide better customer service. read more

Century Link should get out of the internet business. I live in a rural area in North Central Minnesota. My internet has been knocked out every time my power goes out. Internet has gone out due to power outages at least 50 times in the last three years. There have been at least two separate occasions in which my internet has been out for a week. Each time of internet outage, I need to call Century Link, and am generally on the line 1 to 1 1/2 hours. If internet goes out after hours during the week or on weekends, good luck with that. That requires a call Monday morning. Most recently, within the last week, Century Link updated the email system. I lost all email contacts and saved emails. I have called and emailed Century Link, and either do not get a reasonable explanation of what is going on, or no response from them (emails to their support dept.). As far as I am concerned, their customer service is a total failure. It is as though no one on their end knows what they are doing - abject incompetence and total indifference to the concerns of the customers. Living in a rural area, my internet options are very limited. I am ready to drop Century Link and my internet connection. They have money to put their name on the stadium where the NFL Seattle Seahawks play their home games, but not sufficient funds to upgrade their internet infrastructure and provide a reliable, dependable internet service. When it comes to internet service, they are absolute failures. My advice is to stay away from this company at all costs. I've rated it 1-star, but only because there is no lower rating offered. They are easily in negative territory. read more

For the second time- they never showed up! Appointment made; first guy came at 8pm stayed 15 minutes telling us "I can't get there part but tomorrow by 10 AM someone will deliver your furnace part And it would only take 30 minutes to install." Next morning nothing..... called and was out on hold for over 29 minutes and they hung up saying nothing! What a scam and terrible company! We know a friend who has had 3 different people to his house to fix his washer- its been 2 fricken months and now he still doesnt have a working washer! How is this ok? This company should be investigated by the attorney general for fraud and shut down! What a joke think about how much money they take in for monthly charged and to never show up means they never fix anything covered; which means they are making money beyond belief! Disgusting! If our pipes wouldve burst waiting for them a huge law suit would have followed! Royalton Heating and air came through for us! No we are not owner just mere customers who were in dire straights because HSP never showed up! read more

Ever since updating to 80M DSL Internet I have had speed issues with my internet connection. Every few days line 2 of my DSL bounded pair drops down to a barely running, then I need to reboot modem to fix the issue. I hate having to constantly monitor my modem if it needs rebooting or the fact my internet connection is running at half speed every few days. Centurylink needs to update their infrastructure to match what they are selling since it obviously is unable handle what they sold me. read more

Worst ever, should be zero stars!!! They sucked when they were Northwestern Bell, they sucked when they were Qwest, and they still suck now that they're CenturyLink! Same bad service of a monopoly (even though they aren't one anymore), same "we don't give a crap" attitude of lifelong union employees, and the same ancient tiny phone wires as before. My wife and I like to call them CenturySTINK. These guys lie about download and upload times. And customer service is the crappiest of the crappy. Here's the only other thing I have to say: when you discontinue service and they continue billing you for months...and after they finally stop billing you they refuse to give you a refund for a few more months...and after six months of fighting them you finally have to contact an attorney to deal with them...you must wonder if this is a deliberate strategy to make extra money. Stay away from them if you can help it. God help you if you need to use them for anything. -Daddy Maxx Retro P.S. 7-13-17. I'm glad the Minnesota Attorney General is finally looking info these guys! Best of luck to the MN AG!!! read more

NEVER...NEVER...NEVER SIGN UP WITH THIS COMPANY!!! If you disconnect their service they will CONTINUE TO BILL YOU FOR ALL ETERNITY! Even if your return the MODEM with the return tag THEY send you!! I had been with century link for years....as at my old location it was the only service avail (we had no choice) but I kept them when I moved to Abq NM. I had to have security cameras installed due to the crime here in Albuquerque. The security person told me my cameras will never work with Century Link as the serivce is 'too slow' to support the Cameras so I had to switch to Xfinity. I notified Century Link...returned the Modem as instructed, & they have continued billing me for MONTHS & MONTHS, have called over & over, emailed over & over...& even SNAIL MAILED a letter to 'corporate'. My client told me yesterday closed her medical office here when she moved & they did the SAME THING.,,to her, If by some miracle you do get to speak to a live Person they will transfer you all over & you will be on hold forever...on the phone all day over & over. DO NOT USE THIS COMPANY UNLESS YOU WANT TO BE BILLED FOREVER, & it will affect your credit rating if you don't let them continue to extort you for more money & pay the endless bills for NO SERVICE. read more

worst customer service. Was a loyal customer to them for over 10yrs. They don't care about there customers... Don't use them!! read more

Not sure how this company stays in business. If I had another telephone land-line option I'd definitely go for it. CenturyLink service continues to be intermittent and trying to get support is beyond belief. If you are contemplating using this service, see the other Yelp posts. read more

Absolutely awful! I switched many years ago from another provider because of everything CenturyLink said they were. It has gone downhill every year since. I constantly find myself having to call and either talk with customer care or technical support. Very rarely do my issues get resolved. They just offer to lower my bill because of a "promotion". I guess that is their way of retaining customers. Nobody knows what they are doing and I am always just transferred from person to person. Just disgusting! I will be looking to make a change! read more

It took 6 calls to centurylink before I was finally given a reason why my internet wasn't being set up today. The first person I talked to after my window of 9AM-1PM was over assured me it would still happen today. After more calls I finally learned the technician showed up, found something wrong, and rescheduled despite not informing anyone. A one star review of this company is too generous. read more

I had a new modem put in by Century Link. I cannot see my printer on my desktop, iPad or IPhone. Can't seem to get support

Horrific service from beginning to end. I had a 940 mbps internet package and could barely keep my electronics connected to the internet. From the technicians to the Customer Service representatives, I spent over 15 hours on hold during multiple phone calls to the company trying to handle service issues. They "lost" multiple repair tickets." When I left, it took 5 requests to cancel my service. Each time they "lost" my request to cancel service. read more

Moved into a new apartment that came equipped with quantum fiber century link and I'll have to say, this is the most unprofessional internet service I have ever dealt with. My internet at wasn't working upon moving in so they had to schedule a technician to come out for new installation. The tech that came out left before finishing the installation because he didn't know how to do his job apparently. He said he would come back the next day to finish, but did not come back. He said it was being "assigned to a new technician". For the next 6 days, i called customer service everyday and was given an excuse to why a new tech couldn't come back out to finish the job. You can tell their customer service rep is just their for the paycheck and didn't care. Anyways, 7 days later, I had enough and went to Xfinity. Xfinity was able to get me a new equipment and get my internet up and running in just 4 hours. read more

Centurylink's (C) inability to correct their mistakes cost me hours of my time and over a month without internet service. I work from home. This cost me hours on the phone with C, researching and implementing DIY solutions, and a lack of connectivity that severely affected my ability to do my job and put my job at risk due to the issues I continue to have with connectivity even after getting C installed. Failure to escalate to a manager or bump me ahead of other "NEW" customers to make right any of C's mistakes is why I will be leaving a review of my entire experience online. C is the ONLY option in my rural location, and I would absolutely choose another service if there was an alternative. When a company monopolizes an industry they have zero incentive to correct mistakes or properly care for customers and that is exactly my experience here. 8/3/21 I log onto C's site to schedule my Service Change Date. I submit a Service switch over request, but the form does not ask what date I want to change the service order, it assigns the date of August 16th. I call C, speak to Agent 1, she tells me she has fixed the date and my services will switch over on 9/3/21 my tech installation window is 8am-5pm that day. I receive confirmations. 8/16/21 I receive a text and email notice that a technician is headed to my new home for my service appointment. The home I have not moved into yet. C also turned off my internet that morning. I work from home. This mistake disrupts my entire workday as I have to be on the phone for with C for hours as corrects their mistake and I am unable to do my work. - Agent 2 states that Agent 1 made a mistake and created a new Service Order for 9/3/21 but did not cancel the 8/16/21 Service Request. Agent 2 must cancel my account and create an entirely new one, which will treat me like a new customer and creates confusion down the road. - Agent 2 confirms that 9/3 is my install date, that, due to the inconveniences, I will not be charged for internet service in August and I will not be charged for the tech installation ($99) that is required for my new home. Moving Week - End of August. I confirm that my C account shows that I have an active service appointment for 9/3/21. 1pm of my 8am-5pm install window on 9/3 I call C and speak to Agent 3. I am told my service appointment shows it is "On Hold" and that this occurred due to an error on C's part - someone went in to reschedule my service appointment and then never completed it. Agent 3 admits this was entirely C's error, but no one will approve the override to schedule my install sooner than 10/4. I work from home (my new home is rural, where collab work spaces are not accessible). C will not approve the override to schedule my install sooner. There is no one I can talk to about it. I am shocked, I planned so far in advance to avoid any disruptions to my work. I don't know what to do at this point, I don't know anything about other ways to get internet and be able to do my work. I spend the next days furiously researching other options and buy and try several other options that don't work. I call C back and accept a new install date of 10/5. I am not offered the compensation for the tech or for the first month of internet service, as I had been previously promised. I continue to have internet connectivity issues that is causing issues for my work. 10/15 Agent 4 runs a test and tells me it's an external wiring issue. A service tech will be at my home 10/16. No one shows. 10/16 Agent 5 tells me that there is no service appointment scheduled and no notes about the test Agent 4 ran. She has me reset my modem. I did not have an online account because of the confusion of Agent 2 deleting my account and adding me as a new customer on 8/16 with the same phone and email until Agent 6 on 10/18 corrected. I received a full bill for the first month of service, instead of the promise on 8/16 of the first month free and comped service tech due to the month+ delay in service installation and numerous mistakes by Centurylink. read more

The worst customer service I've ever received. Representatives interrupting answers to the questions they asked, transferring without saying they were doing so, technical system issues they refuse to fix, utter disregard for their customers needs. I am so disappointed, especially after years of service. Wow read more

I never even received active service from this company. They had a tech drop the box off without install. He said couldn't run a coaxial connection so he left. After I returned the box and requested cancelation they told me the account was canceled. I come to find nearly 2 years later they put fee of over 200.00 into collections (for a service I didn't ever have) which in turn I was forced to pay. I hope this shady company gets sued into the ground. If you use this company save every last receipt so you can make some money with a lawsuit. If youre contemplating switching from Xfinity or Data stream don't waste your time. Quest is the worst option by a long shot. read more

Century link is not a good choice. Their internet service is inconsistent and down as much as it is up in my experience. I cancelled my service 2 months ago yet they continue to send me monthly bills and take autopay from my account. Their customer service is abysmal. Talking to an actual person is nearly impossible. Avoid this company at all costs read more

Ever since I signed up I have been unable to access my account. They send me an email and when u try to sign in with that very same email i get a reply they have no record of that email. Also am paying more than they told me it would cost. Frustrating!!! read more

Terrible service. After 4 years, we wanted to see about having our outrageous cost reduced for an office of one individual... they said they could, but they would charge as a initial fee of $59 and we would have to sign another two year lease... why would we need to sign an lease after 4 years of service. Century Link is not helpful to their customers, and really take advantage of them as much as possible. I would recommend soing business with another company that cares. read more

entered my property without permission not even a customer and can't even get ahold of someone

CenturyLink advertises "lightning fast speeds." Don't believe it. And, when their internet service quits working, good luck getting the tech dept to do anything other than run diagnostics from their end and then tell you the service is working fine--EVEN WHEN IT ISN'T WORKING AT ALL. read more

Long review. I'm sorry. I moved here form Kentucky and heard century link was a pretty decent company and their fiber internet was one of the best. Moved into my new place. Was told it was all set up even with the COVID pandemic going on. Expecting to be able to work from home, I'm shocked at how often I am disconnect from service. Upload and download speeds are down in single or low double digits when I'm paying for a gig of speeds. I called customer service the first time. The woman was so rude. Deborah said she didn't even know where I was on the map and that I must be giving her the wrong address. She was also astonished I didn't know my account number. I apologized because I was new to the area and drove 10 hours straight because I got a new job here. She said she couldn't even help me with my service because she couldn't find my address and the only account number I could confirm with her was commercial account. I get a new person. They said my modem wasn't even giving signal. So the reset it. Changed my channels and said I should be good. The next morning. I can't even hold a conference call with my boss. Disconnected 3 times in one hour. Called IT. They reset the modem. Said connection was poor. Internet goes down for an hour. Called IT again. Was on hold with him for an hour while he ran test. He seemed to know what he was doing. This man said it was my equipment. They sent a guy out. Guy is on his way. He called before he got there. Said it must be the modem when I described my issues. The technician gets there and Said "sh*t man, I can't even touch this thing. This is some commercial unit. Idk what to do. Someone else will come tomorrow. I'm calling my boss". No one ever came. No one called us. It's been a week. We have Arvig. The people got it set up in seconds and were extremely nice. And even took our IT questions on a Sunday. read more

This rating is for Century Link as a whole. They are totally out of touch with their clients and if I had a choice I would change providers ASAP. Centurylink will schedule a time for a technician to come out to the house and then you wait all day, talk to them three times and no technician. When you call they are very nonspecific and noncommittal as to when the tech will show up. If you have another internet provider option take it! Zero stars! Update. I was told by a Centurylink supervisor the technician would be at my house no later than 5:45pm. I received a text message at 5:00pm stating I was rescheduled for Monday. No call from Centurylink. read more

Literally the worst customer service experience ever when your service is down. You have a ton of retards working in one facility all trying to act like they know what they're doing. Got zero help for 48 hours when me and my boyfriend's Internet was out and stayed on the phone for a total of 8 1/2 hours in total getting the run around because nobody seemed to know what the hell they were doing. First of all they sent us the wrong modem when we tried to upgrade our service, then they ended up sending us the same modem we already had and then was told that nether would even work.... Such a waste of time, super aggravating and unprofessional. If you're thinking of going with a cheaper service and thinking of switching to Century Link, DON'T! If zero stars would have been an option, believe me I wouldn't have hesitated. read more

I am literally spending nearly $70 a month for internet that is super snotty. We can't watch Netflix on our fire stick and have any phones connected to the wifi, otherwise it buffers. It says we have the highest possible internet speed available in our area and it's like 2 mps. Don't even try to call and talk to a representative. It's like the call center is set up to avoid person to person contact. There are no main stores here at all. read more

AVOID AT ALL COSTS. The roommates and I decided to check out CenturyLink as an internet provider because the person before us left a CenturyLink modem at the house. It took FIVE days to get ahold of someone on the phone regarding our account and why it was not activated. A series of six employees, this isn't a joke and no I actually didn't do a thing, could not figure out how to fix our account after they mistakenly registered it to the wrong address. They gave us two different account numbers, the wrong address, and when you call in it takes at least 6min to reach a human on the phone. Their line disconnected on me 5 times and in those times we were on the phone almost 2 hours, and they only called back from a dropped call once. I promise it's NOT worth the aggravation and time wasted; other companies are not that much more expensive and their customer service is better. I never write reviews for anything but this was a must. A 1 star is too generous. read more

Couldn't even sign into my account. They had an auto-pay system failure in June, so everyone got who was signed up for Auto-pay got double charged. The salesmen who came to my door to sell it when I didn't have any issues with Xfinity said that CenturyLink had 10x faster internet. LIES. WE HAVE SLOWER INTERNET NOW . They also said we would get a $200 gift card in the mail...... NOPE. We never got the gift card either. Do not go with century link read more

I have had multiple issues with this company, but the straw that broke the camel's back was a billing issue. I had my credit card replaced and forgot to update the credit card information in my account - instead of letting me know that the billing was no longer working they simply shut off my internet. Now, this is incredibly problematic because I run my business from home and need my internet to work. I don't know of any other company that does that, just turns off your internet. It's like turning off your water or heat in the middle of a Minnesota winter, you just can't do that. I had a friend recently who bundled her phone with her internet and is going through financial woes. They shut down EVERYTHING, including her phone. After just one missed payment. So she can't even call them to pay her bill. This company doesn't fuck around. read more

Absolutely awful customer service. Charging a full month when they hadn't come to flip a switch To turn internet back on. This is all on top of saying they couldn't get out here for over a full month. Horrible business read more

Inconceivably bad service in this day and age. A summary: Since last Wednesday I have contacted your company many times for an internet repair, and have interacted with your staff via online chat, multiple calls and several Facebook postings. I have been on hold for long periods of time. Each person I spoke to was polite and well meaning, and then gave me different information than I got from a previous person: I could not schedule service until Sunday morning because I couldn't be home at a convenient time for the tech (was going out of town) I confirmed my Sunday morning service window on the call (received a confirmation reply) on Wednesday and then again via chat Sunday morning By Sunday afternoon I was told that the service was scheduled Monday instead. This person told me that I really should use the app to get an accurate time for the technician I signed up for the app Sunday night and found that it doesn't give any information on technician times I corresponded on Facebook but received no follow up help I called Monday morning to confirm the morning service window (8-12) and request a more accurate technician time, since the app didn't help. I learned that was not possible but they would request a 8-10 time At 10 I called again and was told that my service window was not actually 8-12 but really 8-2:30, and that I had to be present for the full ticket to be completed. In most of these cases I had to hold to speak to a supervisor to get any of this information. And each time I reached a supervisor they told me the previous supervisor had given me the wrong information. The people I spoke to seemed to have different information available to them. Their repeatedly asked for my name, the name on the account, my phone number, my account number, and were not able to access the history on the repair ticket and my repeated requests. I have been told to "kindly wait" for the ever-expanding service times, "to sign up for the app as soon as possible" for the right info, to "stay at home" and "to keep my phone clear" at all times. I DO NOT WORK FOR YOUR COMPANY, BUT RATHER AM PAYING YOU TO WORK FOR ME. read more

CenturyLink is the worst company out there. I have had service for a year in a 2 year contract. From month one problems started. I got an Internet promotion by calling up and the operator gave me Internet for $35 a month. I thought this was a good deal. Turns out the representative thought I only had copper wire access instead of fiber optic. The first month they charged me $70 and tried to tell me that it was because of the fiber optic. Well that didn't fly. Not my fault your rep is stupid. The wrongful billing kept happening. I did everything they asked. Auto withdrawal, paperless billing. They tried to tell me that I never did any of those. Finally after 6 months they got it right. In most recent events I had to change my address and switch over service. They only install while you are at work. So if you are a contributing member of society then you are screwed. If you do find the time the people that come to do your service either dont show up, tell you for whatever reason that they can't do it, or come, tell you they will wait 10 minutes then leave in 2 mins. Their install staff is lazy and the company itself has no integrity and doesn't communicate with each other. I have added numbers and contacts that never even get on my file after the rep says "you are all good". I have spent hours of my life either on the phone or waiting for them. My contract was "accidentally cancelled/ handled the wrong way". Best thing ever. Only I know for certain due to past experience that I will be billed again for service I don't get. I know even though I use xfinity as of today that my account will have a withdrawal from CenturyLink because the company is stupid. read more

Please avoid CenturyLink. Here is a summary of my experience over the past 6 months: 1. Wildly inconsistent speeds 2. No service at all for a day at a time 3. Speeds often so slow that internet may as well not be working 4. Multiple techs out to house to no avail 5. Many hours on the phone with Reps, without getting anywhere 6. Each rep promising pricing that the next rep says can't happen 7. Departments at CenturyLink don't talk to one another so no one knows what is going on when you call 8. Retention department offers contract that business office won't fulfill 9. Customer Care offers contract that Retention won't fill 10. Bottom line, poor service, slow speeds and incompetent service reps; some of whom care about customers, many on whom do not. read more

Awful customer service. Random outages at awful times. No humans around to help. This is the worst internet provider. They'll try to trap you in your plan to. Get xfinity. The customer service isn't great there but at least the internet will work for you. read more

I can't say I've had too many worse experiences, and this is a rating of the customer service quality, the intent around taking care of customers, and the quality of the product itself. To start off, I signed up online, and stated I had my own router, all went through just fine. Service was turned on, and nothing. After I call in for help, I get someone who tells me the router won't work with my speed. You'd figure the website could figure that out. -1 pt. "So can't you just change it to a lower speed for now?" Of course not, that would take four days! Mind you the technology could be changed instantly, but the process... of course it should take four days! . I'll go buy another router. -1 pt. New router, still no signal... hmm this sucks need an installer I suppose. (no points) Installer scheduled to show 8-12 on Sunday morn. 12:30- call in.."he's running behind, will be there in an hour" 2:30 call in.."He's still behind, but is leaving very soon" I'll stop because this keeps going for awhile. 5:30 he shows up without a single call from him or Century through the entire day, all are initiated by me. He get's it working, we use another jack, but the jack is hanging from wall (previous issue, not caused by them). I'd like him to fix, but he obviously wants to get out of here, I settle for having working internet. Whole day wasted with no apology- --5 pts. Internet goes down a few days later, tech support-super rude, tells me I need another router...again, then tells me it's the placement. I decide he's wrong, and of course internet is up again the next day and all is fine. Never did replace the router, didn't have to. -2 pts (guy really pissed me off!) Get email survey...of course I need to share my thoughts. Give low scores, but give in-depth responses so they can "better their offering" 3 wks later I receive a form letter stating if I'd like to discuss further, I can get a bunch of info to them so they can help me. Here's the email text: Hello, thank you for emailing us about your internet connection and customer service issues. I'd be happy to look into this for you! Please provide the following information so I can access the account: 1) The billing phone number 2) The billing address 3) The billing name If you've already resolved this question/concern, no need to reply. Best regards, What??? This is where YOU take the initiative, don't ask me to reach out again! This angered me the most because it's an illusion of caring, without having to do any work. Just automate an email and put it back on the customer. -10 pts! I never replied, they already wasted enough of my time. SILVER LINING! I called into customer service, twice, to take care of the installation bill. The first guy could care less, but the second person was caring, apologized, and took care of me. A diamond in the rough. +5 pts. Overall I don't have an end goal for this point system (-14), but as someone who's worked in customer service and customer experience creation, I understand mistakes are made, but this level of rudeness and continual lack of consideration must be inborn into the culture of the company. As a huge telecom, I had low expectations to begin with, but this one will be the story I use as my example of horrible customer service for years to come. read more

Before we begin, let me warn you, this review is going to be scathing and a bit brutal, but BRUTALLY HONEST. It all began about 3 weeks ago (yes, my nightmare with CenturyLink lasted 3 weeks and is still a freshly gaping wound) when I signed up via phone for CenturyLink. The phone call went pleasantly enough, but resulted in a scheduled appointment for a technician to come by my apartment while I was out for work the next day. I was explicitly told by the customer service rep that the serviceman wouldn't need access to my apartment, and it wouldn't be an issue if I weren't around for the appointment. My internet would supposedly be up and running the next evening. Boy, was this ever wrong. After finding out that the technician needed access, I tried to reschedule over 5 appointments, all of which I waited for the serviceman's call for the next day. I was told they would stop by after a 15 minute courtesy call, none of which EVER came. When I double, triple, and quadruple checked they had my correct phone info and address, I was rudely told that no such rescheduled appointments I had made were "in the system." Each time, I would reschedule an appointment later in the week that was supposedly "confirmed" but again, a technician never came, and when I called to find out why, I was told that I had never made an appointment. Finally, I gave up to go with Comcast instead after a hellish 3 week ordeal. When I called to cancel with Century Link, I was quite rudely told that my account number and name didn't exist in their system, though through all the attempted rescheduling, I had used the account number they had given me from the get-go without any customer service rep telling me that no such account number existed. Never in my life have I experienced such a company that was completely and utterly incompetent at performing even a basic scheduling task. I am surprised Century Link has been able to drum up business for even a single day. Bottom line: avoid at all costs. Find a different company that has even caveman-like skills at communicating, and I guarantee that you will come out with a better customer service experience than you would have received with Century Link. read more

Me: Contemplating suicide while my internet connection lags. I call CenturyLink. CL: Here, let me adjust a few things, and NOW let's try the speed test. Me: Did you adjust something on your end, because it's much faster now. CL: Yes, we adjusted the speed to what you're paying for. Me: So why wouldn't my speed be at the speed I'm paying for in the first place? CL: Because of weather or noise. Me: I'm confused. That sounds just dumb. Why wouldn't you adjust it back if you are able to? CL: Because you have to call and let us know, in order for us to realize we're screwing our customers. Me: Makes sense. No wonder why your rating is so low. read more

It's fine, as long as you don't ever need anything. I get internet and stuff. Not the best internet, but good enough. The trouble comes when you need something. For some inexplicable reason, this *internet* company has an awful, buggy website. Their phone support line is the standard maze of automated bullshit, but with the added fun of spontaneous glitches that levitate your call in a purgatory where you're past the automated nonsense, but you haven't gotten to the elevator "you're on hold" music. You're just stuck in a silent limbo where no one can hear you scream, necessitating that you hang up and start all over again. The CS people are actually decent if you can ever manage to get a hold of them. The problem is getting a hold of them. I have been paying via Quick Pay the entire time I've been with them because they never even sent me my account number, which is necessary to create an account, and I couldn't be bothered to deal with the phone system to get my account number. I've been doing this by using the arbitrary phone number they give you for no reason, even if you don't get phone service through them. Why is this not the account number? I don't know. It just isn't. A couple years ago, I made the terrible mistake of bundling my Verizon and CenturyLink (then Qwest) service. Verizon made me put a deposit on a plan. When I called to get it back after a year as per my contract, they said it had been sent to Qwest and lost in the transition when they changed into CenturyLink. I wound up in a 6-month battle with Verizon, CenturyLink, and the Better Business Bureau to get back the hundreds of dollars they owed me and supposedly "lost." I dumped Verizon like the sack of crap it is (Ting FTW), but I'm still stuck with CenturyLink. The only reason I didn't switch is because USI Wireless doesn't work properly in my area, and Comcast is highway robbery. I'm canceling my account and moving abroad. I won't miss Century Link even a little. If you have any other options that don't charge you the blood of your first born child, then go with the alternative instead. read more