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    CenturyLink Store

    1.0 (2 reviews)
    Open 10:00 am - 9:00 pm

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    2.0
    (47 reviews)

    I will never step foot in this store again. I am officially canceling ALL of my business with…read moreXfinity. They will never receive another dime from me. I have had multiple terrible experiences at this location, but my most recent visit was the absolute breaking point. I purchased an iPhone 17 Pro in January from them a phone that costs well over $1,000.00, and it has broken down repeatedly. Leaving me with out service many times for days at a time. (I did end up going to the Riverdale Xfinity store after this, and when they deemed the phone defective and activated service on my other phone and advised I make an insurance claim with respect and kindness, I found it even more frustrating that I did not receive any solution in the Layton store closer to my house.) All I asked for was them to fix the defective phone they sold me, or simply swap my active service over to the backup iPhone so I wouldn't be left disconnected. Instead of doing their jobs, the staff was extremely rude right out of the gate. To make it worse, I pay for insurance through Xfinity. Yet this woman didn't offer a single solution. Her brilliant answer was to tell me to take it to an Apple store, which is what they did last time, and I had to pay someone else to fix the phone previously. Why would I go to an Apple store where I did not purchase the phone from? So they can charge me for fixing it? I advised her of this or attempted to before she cut me off with "Well, we cant do a return, we cant do an exchange, and we cant help you now get out of my store." Wow, really, you cant help me with a $1,000.00 phone I bought from you in January? You cant help a customer who pays every month and carries insurance. Who can you help? Little did these employees know I was already living through a nightmare that day; my friend's son was in the ICU on a ventilator from a drowning accident, and I desperately needed a working phone for updates and support. Despite being completely overwhelmed and upset by my personal situation, I started out patient, but as the interaction went on, the staff's attitude only got nastier and ruder. When I finally matched their energy and got upset at how poorly I was being treated, a woman working there actually had the audacity to threaten to call the police on me and have me trespassed from the store. Threatening a paying customer with law enforcement because your store sold a defective phone for $1,000.00 + product, and your staff lacks basic human empathy is utterly PATHETIC! It feels like this place is run by a bunch of untrained, rude teenagers who have absolutely no idea how to treat people with professional courtesy or respect. I even advised that young lady "I am a frustrated customer, put yourself in my shoes for 2 seconds and imagine how I feel. Please don't take it personally; I just really need access to a phone." I'm allowed to have an upset tone without being threatened with police. I was not threatening or cursing at them. There seriously needs to be a corporate-level investigation into this building and the sheer volume of complaints coming out of this store. They treated me like a criminal for wanting the phone service I pay for actually to work during a critical family emergency! It is sickening! SAVE yourself the headache and LITERALLY GO ANYWHERE ELSE BUT HERE. 0/10!!!! The customer service over the phone is not any better. I will NEVER DEAL WITH XFINITY IN ANY CAPACITY AGAIN!!!

    Horrible customer service. I called to switch to wifi only…read moreand have been receiving non stop texts since. 75 total over 5 hours. Employee number BPJZULUE285 is at fault. I believe her name is J Uele. Ridiculous

    Satellite Services Utah

    Satellite Services Utah

    2.0
    (1 review)

    I talked to the owner, Chris. I then talked to another person, "the manager". It took me multiple…read morecalls to get them to actually put the order through. Also, I was trying to get special introductory pricing from DISH, and they did not sign me up for the pricing I agreed to on the phone when I gave them my credit card info. I called to talk to someone about the issue, assuming it was a mistake, but I have not been able to get through to anyone on multiple phone numbers, and have not received any responses to the voicemails I have left. I ended up having to call DISH directly and having them sort out the pricing issue, which they were able to do, happily after a few transfers and being put on hold a few times. The DISH representative said that the work order wasn't even complete and asked me a few more questions that apparently Satellite Services Utah didn't do. Would NOT recommend this company to a friend or a family. It would save you time, energy & MONEY to do your own research online and sign up directly with the company you want cable or internet from.

    From the owner: Satellite Services Utah is YOUR source for TV, Internet and Phone. We have over 17 years of…read moreexperience. We specialize in helping customers lower costs on their bills, and get the best new deals and equipment available for them. We will come out to your house and show you the best options for Internet, TV and phone. We save people an average of $50 a month! We understand that technologies change faster than the average consumer can keep up. So we make it easy on you. If you want to switch from your current Tv, Internet or Phone provider, we help you do it for FREE. Call us today. It only takes a few minutes to see how we can help you save, and the switch is so easy. (801) 210-9202

    New Star Communications Int

    New Star Communications Int

    5.0
    (2 reviews)

    Best customer service ever!the rep I spoke to was extremely nice and was able to set me up with…read moreDirecTV the next business day. Aside of saving me money!! 5 stars to this company!! Love the service .

    I too am a DirecTV customer and signed up through New Star. I had a very different experience with…read moreboth DirecTv and NewStar. I was having trouble with getting my elderly V.A uncle used to where his channels were at (we get so many more than DISH! and channels we actually watch). I lost my paperwork and couldn't find the number for NewStar and just searched for the DirecTv number online. I called into DiredTv wanting some help with figuring out what to do and I could barely understand the agent on the line (language barrier) and they basically said they would have to send a technician out to me and it would cost me $40-$99. I declined, because I just don't have the money for that. Thought I was just stuck and very dissapointed. One week later I got a follow up call from NewStar just to see how I was liking my New DirecTv sytem. Let me say I am pretty embarrassed at how I treated the young lady on the phone. I vented and was very upset and she didn't interrupt me even once! She listen ACTUALLY LISTENED. Then she fixed it all right over the phone, I didn't even need a technician and that saved me time and money right there! She went through step by step with my uncle of making a favorites list and with the protection plan I had got from them they were able to send me out a remote that fit my uncles needs even better, for free ($15 plus shipping if I didn't have that protection plan). Remote got to us in 2 days and they had already setup a favorites list with my uncle and he was happier than he had ever been in his 80 years of different tv services (he is now deceased). I wish I had the name of that young lady and I hope she sees this review. To that agent if you do see this review I want to thank you and apologize again for how poorly I treated you on the phone. The main thing I have learned through this experience is to go through a authorized dealer for anything I can! Even when I didn't know it they had my back, THANK YOU New Star!!!!!

    CenturyLink Store - utilities - Updated August 2026

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