I called the company with questions about adding items to my upcoming appointment, and the owner answered the phone. He was impatient, condescending, and rude to me throughout the phone call. I wanted to see if we could add 20-30 outlet replacements to my existing appointment, and he indicated that it would take too long because it was the last appointment of the day. So I asked if the tech could install what they had time for during the scheduled time frame and then afterwards I'd schedule a follow-up appointment for the leftover amount of outlets. At one point, he said, "Do you think the technician will want to be at your house until 9:00? The answer is NO." Because of his aggressive attitude, I canceled the appointment and followed up with an email to confirm cancellation. He emailed me back and said I was selfish, that I had thrown a temper tantrum, and again claimed that I wanted someone to stay late for my appointment. His temper, disproportionately heightened for the situation, was one of a person whom I would not want in my house, and so I will never do business with him or recommend him to anyone. read more