Took a while to schedule our plumbing repair, because they prioritize broken A/C calls during the sweltering DC summer, which I can appreciate. Jake was our plumbing technician and he did a thorough job replacing copper pipes with color-coordinated tubing in the upstairs bathroom. Installed new shut-off valves to the vanity, toilet and tub faucets and even vacuumed before he left. We had a water pressure problem after he left, and Jimmy Gusky had another tech at the house the next day to resolve it - the solution was really simple and had to do with sediment settlement near a valve when the water main was off for repairs. It was a bit embarrassing, frankly, to have a plumber open the valve when we could have done so ourselves to clear the sediment and restore water pressure. Both plumbers were great about explaining their work and the rationale behind it while they were in our home. I recommend this company for the thorough repairs and friendliness, professionalism of their techs. read more

If you're unlucky enough to come across Jimmy, run! My home warranty company selected the lowest bidder and yours truly had the pleasure of paying this company $2K just to find out that my HVAC was still not working. He came back and blamed it on my filter (which rather than replacing it for me after paying him 2K, made me go to Home Depot to buy and replace myself). He then proceeded to tell my wife to let it unfreeze over night and the problem will be solved, just for us to find out that nothing had changed. All the while, my wife, myself, and our 3 small children remained living without air in 90 plus degree weather going on 4 weeks. When my wife called to tell him it still wasn't working, he told her he'd be back in another week. I called him and texted him to let him know how untenable that would be for my family and I, especially after paying him 2K with no fix, to see if he could come out sooner, but gentlemen Jimmy decided that it was not worth responding to or even acknowledging my reach out or respectful request for service. Don't use this company. You're much better served using a company that provides quality customer service, responsiveness, and has the technical capability to troubleshoot problems. This post received a 1 star rating because it wouldn't allow me to post a 0.... read more

He went to site stole the thermostat and never answered our calls back. the compressor is locked not running anymore we assume it was his mistake however cannot confirm. Stay away from him. read more

Beyond AWFUL, please stay away. Rude, unreliable, and take now proud in their work. They are everything you do not want in a contractor who works on your home. read more

The owner is incredibly rude and literally started screaming at me when I was asking questions trying to wrap my head around our HVAC situation. He is incredibly unprofessional and disrespectful- it's unbelievable he speaks to paying customers like he does. Go somewhere else. read more

I have been using Jimmy Gusky heating and ac for a year now on contract . I have found them to be prompt, honest and professional . We needed our HVAC replaced and out of three estimates we chose them. It was a pleasure dealing with Jimmy as he is very knowlegable . The crew that installed my furnace and condenser unit were professional, prompt and very neat. I can only say good things about my experience and refer them highly. read more

Surprisingly Rude. Dishonest. Scammy tactics and poor quality work, bad service overall. Also inflates prices. Do not recommend.

A Godsend! Eight years ago this company replaced my 25 yr old gas boiler. Zero problems with it since. Three years ago this company fixed my 5yr old heat pump everyone else said needed replacement. it was just the capacitor. It has been working fine since. I woke up this morning to no hot water. The owner, who answered the phone, promised he'd have someone here by 4pm. At 6pm when I finally assumed they had gotten tied up, to my surprise Jimmy himself showed up. Since the gas water heater was 10 yrs old, I was sure the diagnosis would be to replace it. Turned out someone (me? my student tenant?) must have accidentally turned off the gas. jimmy turned it back on... and I'm good to go. I had to insist he charge me for his time coming out here. does anyone realize what this quality of service means to a senior citizen? read more

Jimmy came out to assess the work we wanted done in our kitchen and after that, we never heard back from him. We called 10+ times trying to get him to send us the quote and he never called back or answered the phone. Even his assistant claimed he would call back and he never did. read more

Jimmy & co are absolutely incredible! Very fast response times, and every time they have come, they've quickly gotten to the root of the situation and fixed it. The owner, Jimmy, is very friendly and knowledgeable. Their pricing is very reasonable. read more

TLDR: Worst customer service and repair experience I've had in the past couple of years. I was assigned them via American Home Shield and highly recommend you call your home warranty provider to change contractors right away. When I called to schedule an appointment they gave me one a few days away with a 5 hour window, which was fine. When the day came, they never showed. I called to ask what happened, someone picked up the phone and let me know they would call me back. They did not call me back. I called the next day to get on the schedule again and gave me another date a few days out with the same large 5 hour window. Same story, did not show up and was told they would call back when I tried to see what happened. The next day they called and said they would be out that day. They came by and reported they could not identify the water leak from my air duct because it was no longer raining and to schedule a follow up appointment while it was raining. I scheduled a follow up appointment for a week later when it would be raining. Since the previous appointments were missed I called mid way through the week to verify the appointment was still on the schedule and was yelled at by their customer service rep for questioning if they would even make it. Surprise surprise, they missed the appointment and didn't even bother to call me to tell me they couldn't make it or reschedule. So it is nearly 4 weeks later from when I first reported the issue and it had rained multiple times since and my leak is not fixed. I cannot stress enough to go with another company. read more

We experienced a bunch of issues with our hvac after accepting an offer on our condo and having a closing deadline in 10 days. Jimmy's was instrumental in getting the hvac (entire replacement!) done in the timeframe. Although there were some initial hiccups in communicating the the home warranty company (not necessary Jimmy's fault) Jimmy and his staff were extremely responsive and assured us the work would get done before our closing deadline. This involved calls and texts after 5pm, and Jimmy even dropped off the unit himself the night before the installation so his crew would have it first thing. His staff are very skilled and professional- we are so lucky we used this company. Thanks guys! Hopefully we won't have any hvac issues in the near future but if we do, we will be using Jimmy's read more

By far the worst company I have ever dealt with. First they do not come on time. The employees are rude. After four visits he could not repair my HVAC system. I ended up calling another agency to fix the problem. I absolutely would not use this company. They are unreliable, unprofessional, not on time and not knownable on repairing broke equipment. Would not hire this company to do any sort of repairs. read more

Recommended by a friend and hoped to find a good Heating and Air company that I could use going forward. Unfortunately, I had a less than stellar response from this company. They are unprofessional and unreliable. Called and set up multiple appointments to be told repeatedly that someone would come and no one ever came. Wasted so much time waiting on this company. read more

Jimmy Gusky was a pain to work with. We needed an AC/heat unit installed to replace a broken one. Simple, right? Well, the whole process took almost three months. This meant we went through the heat of September and the cold of November without a functional unit. Whether it was skipping appointments with no call to notify or reschedule (twice), failing to return phone calls (10-15 times!?), showing up outside the appointment window and then lecturing me for not being instantly available, or doing a shoddy job of the work itself, Jimmy Gusky repeatedly proved themselves to be a company I cannot recommend. The customer service was really abysmal. It was almost impossible to get a human on the line, messages were rarely if ever returned, and when I did speak to someone I would be assured "he'll call you right back," which also didn't happen. Trying to reach them via email proved equally frustrating, as I got an automated message saying I would be responded to soon. For a month. Finally, when they came to do work, they didn't bother to call and let me know they were on their way. Isn't this standard for home appointments? Even Sears does this, and they're going out of business! I missed one appointment because I had the audacity to take a shower without my phone in the bathroom, and that was the time they decided to show up. Apparently I was supposed to stay glued to my phone for the entire two or three hour window in the off chance it rang...?! I'll let the pictures speak for themselves. The first shows the "temporary fix" of an eyesore that we endured for two weeks while waiting for them to honor their scheduled appointments. The second shows our finished installation. Two stars because we no longer have a gaping hole in the wall filled with styrofoam and it is finally warm in the apartment. read more

Jimmy Gusky Heating & Air - Heating & Air Conditioning/HVAC Near Me - Washington, DC, District of Columbia

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I never write negative reviews. Ever. But after several attempts to communicate directly with Gusky Heating & Air and 7+ weeks without working AC, I am beyond frustrated. My purpose in writing this is to warn others. On 3 separate occasions they have scheduled time (which often takes MANY days) to come, so we've ensured we are home, only to have them no show, and not even bother to call. Further, it isn't until you call them multiple times to follow-up that they even get back to you. When we finally got a tech here to address our issue, the HVAC once again stopped working 3 days later. And lastly, when you do get through to someone on the phone, they are extremely rude, act put out that you are frustrated, and imply it's an imposition to fit you in. I'm completely baffled about how they are still in business. As I can now see from other recent reviews (as well as complaints on the Better Business Bureau), I am not a one-off case. This is a repeated pattern. Trust me, it's not worth it. Go elsewhere. read more

There is the service side and the install side, I worked with the install teams this week. We had a 20-year-old spilt-system (2 units)., operating at a SEER of something like 10, we chose a SEER 18 for the replacements. They took three days to install everything and the pace picked up substantially with the crane that put the Condensers on the roof (replacing and removing the older units there). They have to shoehorn them into place on the roof but they did it. I performed most of the demo work, so the install went fast with little cleanup. They were very competitive with their prices and we found a good final quote. All that is left is to frame and drywall to button those ducts up and out of sight. read more

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I used this company via a Home Warranty Service that I have. My HVAC went out on June 2. It is still not fixed. I was informed that the repair that my system needed would take too long and they didn't have the time. They came out to my property 4 times. Each time they said it would be fixed. My problem still isn't fixed. I have requested for them to never return to my property again. They are not responsive at all. It seems like they send technicians that have just graduated from some kind of tech school and don't know what they are doing but know how to highjack the system. The technicians say it is going to work and then when they return they change their story. If I could not give them a star I wouldn't. read more

They do acceptable work (which gets 'em an extra point,) but the service SUUUUUCCCKKKKS. Communication is absolutely ABYSMAL and 50% of the time they don't show up when promised. Worse than that, they don't have the professionalism or courtesy to give a heads-up or proactively reach out to reschedule. In other words, typical contractor that gives contractors a bad name. Don't believe the 4.0 rating. They had to have had friends & family spike it, becasue there is NO way anyone has had a 5-star experience with this stereotype-enforcing crappy contractor. Read the other 1 and 2-star reviews. Those are spot-on. read more

I put a $3K deposit down in September of 2022 on a new AC unit for a condo I was selling. I have inquired several times about the status and received ZERO reply. I have sold the unit but I am out $3K for service that was never provided and the buyer was notified that the unit was going to be replaced as part of the sales contract. I am on the hook to get that replaced so I will have to seek service from someowne else and put more money down. I see all these good reviews but this is not what I have experienced. I would not recommend this company. read more

Jimmy called me back after I left a message and I explained my situation (sweating air ducts in a small, very hard to access attic crawlspace), and he recommended blowing in insulation even though his company doesn't do that service and they would not profit from that approach. I really appreciated his recommendation - I've talked to a gazillion other people and felt confident about his recommendation. Thank you! read more

Unprofessional. Does not do call backs, updates or even tell you they are at your house!!!!! (When and if they show up) - then the "tech" is clueless - takes some of the parts to my unit - worst experience ever. I'm on day 24 since MAY!!!! I will be updating...... AVOID THIS COMPANY There is only one location team yelp. read more

Jimmy Gusky Heating & Air - No professionalism. - Heating & Air Conditioning/HVAC Near Me - Washington, DC, District of Columbia

Jimmy Gusky and his team of professionals have been taking care of our hvac system for almost 20 years, and installed our new A/C system and furnace 4 years ago. He personally ensures our systems are well cared for and responds to our emergencies right away. His staff are professional, knowledgeable and cement a connection to us and our home. We have a 103 year-old row house in DC's 16th Street Heights and you have to know and understand its quirks like an old friend; and they do. When our regular technician had the day off, Jimmy came personally. That is who he is. Dedicated and loyal to his customers. He comes through. read more

I recently moved into a new place and had issues with a shower drain and toilet. They responded to my request quickly and sent someone out the next day. He arrived on time, was communicative, and fixed the problem within 30 minutes. He also charged a very fair price. I was quite satisfied with the ease and quality of service - definitely recommend! read more

They don't show up and barely answer the phone. DO NOT HIRE!!! Also, don't get Old Republic Home Protection (warranty). This is the 2nd contractor they sent. The 1st also failed. read more

Jimmy has helped us multiple times when we've had a furnace issue. He and his team are prompt and super reliable. They're also very knowledgeable and can fix or install just about anything HVAC related. read more

I cannot stress how terrible this company is. During this brutal heat wave, our AC system went down and we couldn't figure out why. We called, made an appointment, they gave us a 4 hour window in the afternoon, I took off work to meet them. They never showed up. Never called to let us know why. So we called again, they apologized because "no one put it in the schedule" and they gave us another 4 hour window. I left work early to try to meet them. The guy arrives, at the very back end of it, suggests we pour bleach in our AC unit, charges us, and leaves. The next day the AC breaks again, the problem unresolved. We call them, set up another 4 hour window, and we rearrange schedules to be here for them. Once again, no one showed up, no one called us to cancel, and no one in the office seems to know whats going on, who works for them, or who has used their services before. All the while, we are stuck in a hot, humid house with no alternative but to spring for a hotel. And three days of work lost to accommodate their incompetence. Don't let these people waste your time and take your money. read more

Fantastic service that was fast and reliable. We needed a new boiler and he gave us a price that was seemed more than fair according to online estimates. read more

Scheduled an HVAC repair with them - with time window of 5-7pm. Service tech calls me at 3:30 and says he will be at my house in 10 minutes - I tell him I am at work and will be home at 5. He says he'll get back to me. I try to follow up with him and with the front office, no replies/returned calls. No one shows up at 5, front office does not return my calls the next day. Ended up going with another vendor (D&A HVAC) who was responsive, arrived on time, and did the repair (blown capacitor) for reasonable cost. Poor communication and customer service. Not that hard to show up within a 2 hour time window - basic stuff! read more

Tom Kelley of Jimmy Gusky Heating/Air came out for a quote on a major AC issue on the same day as my call. I thought Tom was professional and knowledgeable, and his quote was very reasonable. He followed up with a phone call the next day to answer any questions I might have. Positive experience. read more

The fan motor of our A/C unit stopped working during the first heat wave of summer and many of the repair services we contacted were so busy they didn't bother calling us back. We called Jimmy Gusky and had an initial visit and the repair itself done within a week! What went well: our A/C was repaired quickly and at a fair cost. A technician came to diagnose the issue on a Saturday and told me to call the office back on Monday to get a cost estimate and schedule the repair that week. The cost checked out with what I researched; another repair company previously quoted us almost double. The repair left some wires visible outside the unit which made me nervous but it's working great. What could have gone better: less phone tag. Jimmy Gusky has an answering service that takes calls and relays them; you get a call back later (this seemed to be the case with many A/C repair companies I contacted). I think this telephone relay was the cause of minor miscommunication, delaying our initial visit and requiring some extra calls to get the cost estimate. In both cases, it was resolved quickly. Given the busy time of year, I was pretty happy to have my A/C working again with a quick turnaround. A good experience overall and I would use this company again. read more

On two separate occasions, he was supposed to show to repair my AC and just never came or called. When you call, they tell you you're on the list, but it's incredibly disorganized and unreliable. Don't waste your time here! read more

Returned my phone call promptly and fixed our heat pump the next day during the scheduled window. The repairmen were masked, no-nonsense and clearly explained the problem and the repair. They also waive the service fee if they have to return within a month. Can't ask for more than that! read more

We had a great experience with Jimmy Gusky and his team! We needed our HVAC replaced on our roof with a crane ASAP and they rearranged their schedule to accommodate ours and were able to come a day early. We rent out our basement on AirBnB so we had narrow time frames. We are so grateful they were able to work their schedule with us. Their team was professional, quick, and gave us useful tips for breaking in the new unit. read more

High marks for each and every one that I worked with to get my cracked pipe repaired. Real pros that I would not hesitate to hire again and would certainly recommend. read more

My home warranty assigned me this incompetent and unreliable hack. He has my water heater repair case for the past month and nothing has been fixed or replaced. It took him 3 weeks to come out and realize that he can't fix my water heater. Never answers the phone and when he does, he will to lie to your face that he'll call you back. Avoid this deadbeat at all costs. read more

Thank you so much for your help. We had an appointment set up with a bigger company but they kept rescheduling and our 13 month old twins were having a rough time with the terrible heat. The tech came on a Saturday afternoon and had the AC working again within an hour. We are so grateful for your help. Also this fix was over $200 less than a similar issue that we dealt with 2 years ago with another AC company. read more

Tom and crew are awesome! Fast response times on any and all questions, quick and seamless installation process and loads of knowledge is what you'll receive from them. Highly recommend for any HVAC issues! read more

I've continued to use Jimmy Gusky for all my HVAC needs at 6 rental homes. They have been very responsive to my needs...usually able to schedule a visit the next business day. They can always diagnose and resolve the problems that they encounter and I feel like they have well trained technicians. HVAC techs are in high demand in our area, so its probably not too easy to have techs that are qualified and good with customer service. Sometimes I feel like the communication could be better...like call and tell me what you did and that its finished (I never meet them at the rentals...they interface with the tenants). But I'll take getting the job done right at a reasonable price over communicating better any day. read more

Jimmy Gusky is GREAT. I have a warranty policy with American Homesheild and they were a pain in the butt to work with. However, thanks to Jimmy and his team, they did a great job helping us solve our AC issue. His team worked around the clock to make sure we got everything we needed. They are super responsive and provided outstanding customer service. I would strongly recommend them on any future AC or Heating issues. Great company and outstanding people!!!! read more