the salesman Liam was great. I am glad i went back in a bathing suit and even tried out a model in…read morethe showroom...nice option that Liam suggested. The showroom is well appointed, clean and well lit. All in all a pleasant shopping experience. Installation: Liam followed up well when i had a problem after delivery, he was knowledgeable and helpful. It took a while but the-repair/service dept fixed the problems and Liam came out to show me the setup and maintenance. Also happy with my selection

Absolutely abysmal service after the sale…read more Both the tub (Hot Springs Grandee) & more recently the cover (SmartTop) were purchased through this retailer. All spa servicing has been through them as well. Thus, it's not like we're unknown to them. Those are both big ticket items. And yet, we're treated as if they're intentionally blowing us off. Michelle, when she responds at all to repeated inquiries regarding a faulty installation (18 months ago!) , she does so in monosyllables. As if she simply can't be bothered. Her colleague Jeri, who ostensibly schedules the service visits is scarcely better. We have been summarily back-burnered. Thus, the reviews you read here are very telling. Very telling indeed. I don't generally write bad reviews, but feel compelled to do so here in order that: A) By the grace of God, Scott takes some ownership of a situation that has involved the SmartTop manufacturer (who has sent parts repeatedly to Spa & Sauna), the manufacturer of the *struts* that the manufacturer sources, and Spa & Sauna themselves, and B) that you, dear reader, don't become the next poor schlub that has to deal with this retailer. They are quite simply the least caring outfit I've EVER dealt with, and they ought to be ashamed.

Today at Nevada Spa & Billiards, I have the greatest Five Star Custimer Service Experience, finding…read moreand buying my first ever, chosen Stealth Pink Flame Pool Cue and Beautiful Athena Pool Bag. The prices were very fair, the selection was great and my experience was off the chart Exceptional. Thank you Sabrina for taking time with me and helping me with my new and very beautiful Pool Cue Stick. Thank you for teaching me that I can add a bolt in the bottom of my Cue Stick if I need a bit more weight. I felt Joy finding my Cue Stuck & New Bag and I Hope in my future, I will purchase a diamond table for my new home. I am a very serious pool player. I am working to qualify with my Pool Team, to go to Vegas next May 2027. Wish me luck! If you are looking for a business that really cares about you, please check out Nevada Spas and Billiards. Ask for Sabrina. This truly was a Five Star personal Experience finding my Beautiful Pink Flame Stealth Pool Cue Stick & Athena Bag. I will buy my spa filters here as well! Julie A

I called they answered, I emailed they answered, they were clear, they got back, they gave a quote,…read morethey set a date, they showed up (ON TIME) they did the job, they did a GREAT job, I paid them. ..ya know like real simple business stuff nobody does anymore. I was super pleased. (Pool table refelt)

Robert Allen Pool & Spa is very busy for good reason. They have helped us out with urgency and…read moreexcellent customer service on two occasions. We were tenth on the list this week and service is only provided on the weekend. Well, thank goodness for individuals who want to actually work on the weekends. We had two gentlemen show up on Saturday to fix our issue which was actually not what we thought it was. We are grateful for their service and willingness to travel to G ville.

Robert Allen Pool and Spa have quality spas. They were very knowledgeable from start to finish. The…read moreset-up team was awesome and did a great job setting our spa up. They came to our home and made sure we set our spa up correctly and how to maintain it. They did everything they said they would and my wife and i are very happy with our spa. I highly recommend Robert Allen Pool and Spa.

Go anywhere but here. We bought a spa earlier this year. And the service has been nothing but lie,…read moreheadaches, and frustration. First out Spa was not working on delivery. It took weeks to get someone to call me back. The Spa is not even a year old. The spring on cover broke when pulling it down. I was accused of breaking it and the told warranty will not cover. When we purchased the cover per their recommendation we were told the warranty covers all of the spa including the lid. Don't trust their lies go somewhere else. Not worry the hassle, frustration, and lies. Biggest mistake was making a purchase here and trusting them. Shame on you Spa and Sauna.

Had an issue with our hot tub and was able to get a technician out to help us out Vincent was very…read moreknowledgeable and helpful. Hot tub running again. Thank you!

In 2023 we were interested in buying a spa but we live between Bishop and Mammoth CA. Our salesman…read moretold us they do plenty of work down here and it wouldn't be a problem. Our coordination and delivery and installation was great. But.... 11 months later the LED light system went out and no service was available. Zack, the service manager, was very helpful at the outset and sent me numerous replacement parts, which I installed myself, none of which resolved the problem. In February of this year, a year and half later, Zack thought it was the main panel and said he would coordinate with my local spa service to get the panel replaced. Despite walking into the store when I'm in town and numerous emails, I'm now getting radio silence, not even an declination to repair. A less than a year old, $12K spa is still not working two years later. Ridiculous.

We had always wanted a hot tub but never owned one. Russ took a lot of time with us to help us…read morechoose the right one. Then he and Scott worked to get us financing at our desired payment. In comparing prices around town we got a great deal. The delivery crew was very knowledgable and asked a lot of questions to make sure it was set up in the bast place. After set up Russ came to our home to show us how to care for our tub and use all the features. Highly recommend them to anyone looking!

Dylan helped us set up our spa and and serviced it. He did a very nice job. Very friendly and…read morehelpful!

I believe they are tying their best but so far the service has not been great or what I had be…read moresold. Let's start with the positives: the initial process of setting up the opening of the pool was easy and responsive. I work crazy hours in the hospital and they were very accommodating of my work schedule. They have been accommodating to send people/techs there when asked. Thank you for that, it's much appreciated! The items that could be worked on: 1) Follow up communication. It took two to three weeks for them to complete the pool opening, we had many visits with techs where they stayed for 5 minutes and promptly left. We were not given updates or told what happened. When I spoke to the friendly front desk staff person on the phone today I was finally told that what happened was the techs had to leave as they "ran out of time. Which is why there were frequent visits." 2) When I initially signed up for these services, I had asked if I could meet with the techs to learn about the proper ways to manage and care for the pool. I was told this was not a problem and they could set this up. Unfortunately, this never happened. 3) When the pool was finally opened, we still noticed a fair amount of debris and dirt. The clarity of water was also questionable. We called and were told this was the "best they could do and the pool was ready to use." They noted that the equipment sometimes brings debris into the pool. 4) The condition of the pool had since gotten worse and I had to have a family member call while I was at work yesterday to see if we could get an emergent service as the pool was becoming green. A tech was dispatched, when I got home I realized the pump was turned off. We had no idea why it was off or if we could use the pool. No one had called or left a voicemail. It wasn't until I called this morning and asked about what was going on that I was notified that could be an issue with the skimmer, filter, or pump. There were no issues with the skimmer, filter, or pump when the pool was initially open. If there were, no one had told us. 5) Lastly, through all of these services I was never given an itemized bill for services or contract to sign. While not a finalized quote they estimated that opening would be roughly $1800 which is significantly more than what I was quoted. I expect even more cost now for possible diagnostics and repairs. You can look through my previous reviews of all local businesses, I try hard to find the positives. I also gave a lot of trust to this group because of other reviews and relied on their expertise. Unfortunately my interactions after the initial chat has not gone well.

I stopped in to buy a few supplies for our Hot Springs salt water hot tub. They had exactly what I…read moreneeded, and the sales clerks were nice.

We paid over 13.000 for a hot tub they broke a corner dropping it during delivery it took 5 months…read moreto get it fixed then they bowed out 2 sides trying to fix it after quite a few months of calling they came and fixed 2 side panels and left our Hot tub looking like this!! Never buy a Hot tub from them they are the worst!!

So far so good! We were shopping for spa tubs. After shopping around we chose Creative because we…read morefound this business, well, down to business. Staff amazing and reviews . Really impressive. Between two sales reps (Christina and Tommy) we loved the knowledge, sensitivity to budget, etc. We purchased! The model, Santa Cruz has everything a three person tub needs and some sexy upgrades. Can't wait to get it! I'll review again once it's in and us are soaking. Yea!

A beautiful and clean Hot Tub store called Creative Hot Tub Designs. I was welcomed in with a smile…read moreby Tommy the Store Manager and Kylie the Spa Technician. I was there to see about a chlorine floater. Tommy the store manager told me about a promotion that Frog Ease Smartech was having. I signed up and was given a free floater....what??? I'm so happy. I also bought some sweet smelling Hot Tub scents and I am so excited to sit in my clean and beautiful Hot Tub with my new hot tub accessories. This is a family owned store with 2 locations. Thank you to Tommy and Kylie for 5 Star Customer Service with knowledge, humor and smiles. I am a lifetime customer. Julie A

My husband and I have been shopping for a hot tub for over a year now. We have checked out probably…read moreevery retailer that sells hot tubs in Reno and by far Creative Hot Tub Designs was the most affordable without sacrificing quality, functionality and design. We walked into their store just looking and did not expect to be purchasing that day. The selection and price was to good to pass up. Within 3 weeks our hot tub was being delivered. The owner and their employees were incredibly sweet and very informative. The guys who delivered it were great as well. We have had our tub for about 2 weeks now and have been in it every single night. Temperature holds great too. Last night it was 105 degrees even though the temp set only goes up to 104 and it was 30 degrees outside when we got in. Insulation works amazing. Even after being in the tub 45 min in 30 degree weather the temperature only dropped 2 degrees. We love our new hot tub and are very happy with our decision to buy from Creative Hot Tub Designs.

Horrible maintenance services please avoid the monthly scam they promote. They do not do anything…read moreon a monthly basis but fill water and balance water. If you find anything unusual after their services they automatically become defensive and inform you that you will have to pay an additional fee for them to investigate even if you are on a monthly maintenance program. Worst local customer service experience I have ever been involved in the Reno, NV market.

Quick. Efficient…read more Quick. Efficient Kind patient knowledgeable. You can ask for better.

Had a leak from under our spa. Requested a quote and Dan and Angela responded very quickly…read more Appointment happened within 2 days. He reviewed and found a gasket failure. He replaced it quickly! They're friendly and efficient! Highly recommend them!!