I went to Luke's about a month ago, because I needed to get my transmission flushed. I was…read moreincredibly happy with the service. First of all, when you set up an appointment, you can request a loaner car, so that you don't need to wait there for the car, and I didn't have to miss work. I also saw a different rep ordering someone an Uber for a different customer because who didn't have appointment so there wasn't a loaner available. Secondly, I originally went in for a transmission flush. While I was at work, I got a text and email of the inspection they had done. The inspection was really easy to read, and gave me different levels of recommendations for other things that needed to be done. Some things were urgent, and some things were needed soon, but not urgent, and there were some things that were for maintenance only. On my lunch break, I called my service rep, and he was able to talk me through all of the things on the report, and explain things to me, because I am pretty illiterate when it comes to cars. I ended up also getting my drive belt replaced as well. But my rep made sure to let me know what the price would before I decided to go through with it. At the end of my work day, I drove my loaner car back to Luke's and picked my car up, and was on my way. Overall, the inspection report, and the loaner car I think is what really separates Luke's from the rest. When I've taken my car to get an oil change or the tires replaced at other places, i've always had to wait in the lobby and its a waste of time. I lost no time with Luke's and knew exactly what was happening to my car. Take your car to Luke's if you want incredible service.

I recently had the water pump replaced on my vehicle at Luke's Auto Shop. Unfortunately, shortly…read moreafter the repair, I discovered that a coolant hose clamp associated with the water pump had been left improperly installed. This caused coolant to leak into the engine bay and could have led to much more serious engine damage if it hadn't been caught quickly. A mistake like this is concerning because the cooling system is a critical component, and something as basic as verifying that all hose clamps are properly secured should be part of every final inspection before a vehicle is returned to the customer. That said, I also believe it's important to recognize when a business makes a genuine effort to address a problem. Once the issue was brought to the shop's attention, the service manager handled the situation professionally. While the original workmanship issue should not have occurred, he did what he could to make the situation right by listening to my concerns, arranging for the vehicle to be checked over, and working to restore my confidence in the repair. No repair shop is immune to mistakes, but how those mistakes are handled matters. In this case, the initial repair fell short of the standard I expected, but the service manager's professionalism and willingness to stand behind the work improved what could have been a much worse experience. Overall, I hope the shop strengthens its quality-control procedures to ensure critical items like coolant hose connections are verified before vehicles leave the shop. If they do, I believe they can provide a much more consistently positive customer experience.

We bought a car from Carvana. We had a malfunction with the car that needed servicing, so we tried…read moreto take it to Monro the same day we got it (it's the only auto repair in the network). Some young kid told me his manager can only make a claim for the car. He rescheduled us for 1 pm on Monday, Saturday. Fast forward to Monday, I get there early at 12:30 pm. The guy waiting in front of me was told, "We don't have air, so we can't do anything". Then he looks at me and says, "I don't think we can do that either today. You'll have to come back," and I said, "Do I need to make an appointment?" And he said, "No, we'll call you when we figure it out." What the fuck kind of business is this? 3 snot nosed kids running a shop? They all looked like Mid-East students. We need real adults to do work in an auto shop. Truth be told, I wouldn't trust these kids working on your cars anyway. Anyone who says they can't do basic car work shouldn't be there or trusted to work on any car.

Friendly and hospitable folks! So kind and very accommodating while we waited for a tow. They let…read moreus stow our belongings for the day until our ride came in from Columbus. Great experience.

"Caveat Emptor" Went to Fix-It with Fred for a needed oil change and the air conditioner was…read moreblowing warm air. Dropped the car off told them the problems and mentioned, when braking, the car pulled a little to the left. Later they called with a diagnostic fee which seemed a little high but wanted it fixed. Someone called back the next day told me they had changed the oil and recharged the air conditioning and found leaks at both Schrader valves which they replaced (part of the diagnostic fee I imagine) and I needed $2000 worth of brake work, (front pads and rotors, rear shoes and drums, front calipers, BG brake system service). My response was, "that is a third of what the car was worth, put it back together and the car will be picked up. A total of $2875.81 of work and parts were declined by me. " Just to be on the safe side, two weeks later the same vehicle was taken to another auto repair shop to have the brakes checked, their receipt says "Inspect brakes, approximately 50% -OK". The brakes are working fine. There is probably a large gap as to what is needed for vehicle repairs and what the manufacturers suggests and how much money you have.

Fix It With Fred is a phenomenal auto service business. 100% transparent, their prices are…read moreamazing, their attention to detail is second to none. I have taken my cars to Fred for over 20 years. I drove my 2006 Elantra to 304,000 miles, mainly because Fred maintained it for most of its life. My 2023 Elantra has 50k on it and was recently serviced by Fred. I had a fuel induction/injector cleaning service (I think that is what it is called lol) and the car is running as good as the day it was brand new. I highly recommend Fred and his crew. They are amazing and their prices are fantastic.

Friendly service. They replaced all 4 tires for the second time in 6mo due to "premature wearing…read moreor bad tires"and said the car needed alignment, so we paid extra for that. Drove the car for about a week with some vibration at certain speeds...same thing we experienced before the new tires. Took it back and they said 2 of the tires were out of balance and they rechecked the alignment. They said it needed alignment done again but did for free. Neither of those things fixed the issue. We took it to the dealership for a recall and had them check out the tires. They said the alignment was so far off that they recalibrated their machine to make sure there machine wasn't wrong. They said it was so far off that the tires will wear prematurely. ‍ So either TC alignment machine was way off, or the guy who did both sets of tires and alignments didn't know how to do an alignment. Even more concerning....i always check the torque after a tire change. Drove the car home after the new tires...went to check the torque and found both rear tires' lug nuts were only finger tight! And one lug nut was missing! Needless to say that I will never go here again.

I have contentedly spent over a thousand dollars over 15 years for tires and service at this…read moreplace's forerunner, Monro Muffler. My appointment today was completely unsatisfactory. I waited over two hours because, despite me making an appointment, they did not have the correct filter. They did not have the correct tools for rotating the tires. There were a number of additional charges to the bill, including a $12 one the manager said he could remove "next time." No offer to remove it this time. Shockingly, this place was significantly more expensive than the dealer! Stay away. It's sad to see a formerly decent repair shop hit the skids.

They did a great job on my Audi. They charge me a very reasonable price much lower than others…read more Their service and communication were good ad well.

They ignore requests for quotes. I asked for one 3 weeks ago and they never even bothered to…read morerespond to me. Why would they bother to even offer quotes on yelp if they just ignore them? I can't say I would recommend them from what I have seen so far.

Ed was fantastic…read more I was buying a hybrid car out of state and contacted him for a pre purchase inspection. He was incredibly responsive and said he could get an inspection done within 48 hours. He got it done the next day. The inspection was extremely thorough. In addition to providing a written report, he summarized his report over the phone and took me through the few things he found. His price is less than the national chains charge and he provides a better product. I would recommend him extremely highly to anyone buying a used car.

Just to echo nearly everyone else here. I'm buying a car out of state, and, even though it was at a…read morereputable dealer, was not fond of buying from pictures only. I called Ed at Auto Critic of Western PA, and he was friendly and responsive. The price was, I thought, extraordinarily low, and, as soon as I gave the all clear, he went (on a Saturday, even) out to the dealer to test drive and evaluate the car. I was able to use his report to get the dealer to do some repairs. The process with him was easy and fast. What more could you want?

A few weeks ago, while on my way to Lancaster (I work there during the week and travel back to…read morePennsylvania on the weekends) I had a flat tire. AAA was kind enough to temporarily plug the hole and get me on my way, admonishing me to seek a more permanent repair before returning to Pennsylvania. Thursday morning as I was pulling into work, I noticed that the tire was losing air again, giving me a warning light. That morning, I scheduled a repair at Tire Choice on North Memorial in Lancaster. A technician came out to check my tire. He said that the repair couldn't be done as it was closer than an inch from the sidewall. I said that the center of the hole was 1.33 innches from the sidewall ( I had measured it). He said, " Well, that's too close for me and I'm not comfortable." He shrugged and walked away. That was it. No help. It would have been hard for him to care less how I was going to get home to Pennsylvania. I was in trouble; I was desperate. Fortunately, on my way to Tire choice, I remembered passing Katz Tires. I turned my car around and headed south on North Memorial. It was a block or two away. They could not have been kinder. The technician had me pull my car immediately in front of a bay. Two or three of them descended on the car. They applied a soapy mix and found that the repair wasn't producing any bubbles. They pulled the tire off and found that I must have driven too long on the deflating tire and the belts were beginning to show. I needed a replacement to get home. Since I had four new tires waiting for me at home, they provided me a used tire to get home. They saved the day. Bottom line: whereas Tire Choice offered me no assistance in getting home, Katz Tires saved the Day by going the extra mile when it came to providing diagnostics. If you want my opinion, keep driving past Tire Choice to Katz Tires where they will go the extra mile for you and get you safely to your destination..

Mike and his team there always take care of us. (They fixed a tire on my son's wheelchair for…read morefree!) We've gone back several times - - service and price are better than anywhere else in town.

I found myself needing a new car after mine got totaled...Howie was amazing at helping me through a…read moretime a was feeling overwhelmed and upset dealing with the insurance company and everything. He was so personable and even bought me lunch from their food truck outside. The finance lady, Leia I believe was the nicest! The day after I purchased my '18 RAV I drove her to Virginia Beach for the weekend...she runs great!

Visiting great grandma from NYC and of course service lights came on…read more Not wanting to risk driving back with the lights on and a known recall. I am soooo glad I called Buckeye Honda. They were able to get us in diagnose the issue and EVEN had the part in stock!! Fixed the recall and the issue within about an hour. Lindsey and the entire crew was so kind, professional and efficient! I would not hesitate to bring our car here again! Also they have a wonderful play area and everything is super clean and spacious. Only negative is my toddler was super bummed since I had promised him a shuttle ride but turns out we didn't need it since our service appointment was a lot shorter than I anticipated! Thanks again everyone!!

Absolutely amazing guy! Helped me diagnose my problem for an amazing price! Absolutely super…read moreknowledgeable and definitely would highly recommend!

The folks here even just over the phone are excellent and gave me excellent advice thank you so…read moremuch!!