Superb service and very customer oriented. I really do appreciate the support and the opportunity…read moreto rent a storage unit. The unit is priced affordable and they have specials upon renting a storage unit would highly recommend.

Jessica C. Amazing customer service, efficient and very knowledgeable. The only reason I am renting…read morethe space is due her confidence and speedy transaction. The company is lucky to have her. Amazing job!!

Absolutely terrible! I made a reservation well over a week ago. I checked it yesterday. I checked…read moreit today before I got there. When I got to the desk there were no cars available. I asked the attendant when they thought there might be some cars available. She had no idea. No idea at all. They didn't seem to have a care in the world. In fact, the attendant and the other two there seemed annoyed I would even ask when cars would be available. How dare I? I won't be back to Enterprise at the Norfolk airport. It's not worth the trouble.

Let's roll Located…read moreat the ORF, you first check in at the counter near the baggage claim area. Here I opt to do the gas refill. For Enterprise to gas up the car, it was 30 cents cheaper per gallon than outside prices. It's was an additional $35 service charge. Ooh, you know I was going to return as close to empty as possible. After getting my contract, I took the elevator to the first floor. There you talk to the second service counter to actually get the keys to your car. Leaving the airport garage is quick and easy. Retuning is slightly more difficult. Not too much signage indicating car rental returns. But they're there. You just have to look. Overall five stars. I didn't have any real issues. And happy didn't need to push the car to the return stall :)

Seattle to Columbia great heater great tires top off very easy smooth ride my stops Stockton, Las…read moreVegas, Salt Lake City, Kansas City, Memphis, Tennessee, Detroit, Baltimore, Columbia, Maryland storage and lodging in Annapolis Navy base

Avis employ I spoke to Freddy 47095…read more Avis Lied, Took My Money, and Made Me Miss My Best Friend's Funeral -- Disabled Veteran Treated Disgracefully If I could give zero stars, I would. What Avis did to me over the past two days wasn't just bad service -- it was dishonest, careless, and emotionally devastating. I am a disabled veteran, and because of their incompetence, lies, and refusal to do the right thing, I missed the funeral of one of my closest friends. Here's exactly what happened: I made a reservation for October 1st at 2:00 PM at the airport location. Before I even arrived, Avis had already charged my card for the full amount of the reservation . So when I got there, I was completely blindsided when they suddenly told me I needed to present a credit card to get the car. The only reason I was blindsided is because they had already taken my money -- they were happy to charge me first, but had no problem giving me it back especially after the full amount was already charged and enough on the card for a deposit. Then, the staff told me they can't help and to call the reservation line where they told me another location had another car waiting for me and that they would change my reservation for me . I did not cancel anything -- they changed it themselves and promised I'd be taken care of. Trusting them, I spent money on Uber rides to get to the second location. When I arrived, I found out it was a blatant lie -- there was no car waiting for me, they were actually completely out of cars and this is not even 20 min after getting off the phone with the reservation line. And no one cared. Instead of helping or taking responsibility, they shrugged it off and told me to come back the next morning with my debit card with 300 dollars deposit , assuring me that if I showed up at 8:00 AM, when the store is supposed to open, my car would be ready and waiting. So, I did exactly what they told me. I showed up at 8:00 AM sharp the next morning, expecting my confirmed reservation to finally be honored. But when I got there, the location wasn't even open yet. I had to stand outside and wait for someone to finally show up. When they did, I was told -- yet again -- that there were no cars available, the only option they gave me was wait until someone drops off a car. I waited, still holding onto hope that someone would make this right. After all that waiting and a vehicle finally showed, during check out and running my card AGAIN for a reservation they finally told me I couldn't rent a car at all because I didn't pass a credit check -- a credit check that was never mentioned to me at any point during this entire ordeal. I brought everything that I was told required. By that point, Avis was holding hundreds of dollars of my money, and when I asked for my funds back so I could try to book a last-minute flight or another rental elsewhere, they flat-out refused. I was told I'd have to wait 5-7 business days to get MY OWN MONEY back. I didn't have enough left in my account to make a third reservation or buy a plane ticket. I was stranded. Because of their lies, lack of communication, refusal to return my money, and total mismanagement, I missed my best friend's funeral. That is something I will never get back. Two full days wasted. Hundreds of dollars tied up. Multiple Uber trips paid out of pocket. Hours spent waiting, being misled, and emotionally crushed. Avis didn't just inconvenience me -- they caused real harm at one of the most difficult times of my life. This company is an absolute disgrace. Their management is incompetent, their communication is nonexistent, and their customer service is cold and indifferent. If you're reading this, do not trust Avis with anything important. They'll happily take your money in seconds, lie to your face, and then leave you stranded while they hold onto your funds for a week. Avis didn't just ruin a trip -- they robbed me of the chance to say goodbye to my friend. I will never forget this.

Employees need to be trained on how to do their job properly and how to deal with customers without…read moregiving attitude because the employee does not know how to do there job properly!

Let me be clear: DO NOT. DON'T. UH-UH. Do not buy anything of value at Norfolk's Ace Hardware,…read moreThere is no customer service, the store does not back what they sell, and to top it off, the manager is snippy & rude. Here's my story: I purchased a $4,000 EGO riding mower from Ace in Norfolk. Deliberately chose Ace instead of big box Lowe's, in case there were problems. Mower is delivered DOA. No power, does not start. I call Ace within 30 days of purchase, and store manager passes the buck: Contact EGO. I was dumbfounded. "Are you telling me you will do nothing for a mower that never worked?" Response: Contact EGO. I said, "Can you please give me a direct link or a phone number for Ace customers?" Response: "EGO.com." I said, "Well, thank you, sir, that is so very helpful." And he hung up the phone! WOW! One more time: If you are buying more than a hammer, do NOT purchase from this store. FAIL on standing by its products, FAIL on customer service, FAIL for having a douchebag manager.

excellent customer service! they went above and beyond for me and I would totally recommend this…read morelocation 100x over!

My wife and I rented the smallest storage unit they had on the 3rd level with only two incidents…read more The first is getting locked in building Not knowing how to get out, I nearly had to break out of this accident waiting to happen. In a matter of a few months the second incident we are accused of bringing in food without evidence. It looked like we did. What we did was wife put food in our vehicle and we then went to unit. We were inocent as charged and it worked out this time but people have been maimed or killed for less.

Staff is friendly and helpful enough and they have everything you would expect at any U-Haul…read morelocation. Hours are generous and they were even open on July 4th when I was helping my buddy pick up an auto transport trailer to tow with the truck he had rented a couple days prior. The big knock on this U-Haul store is the downtown location. The lot is surrounded by city streets on all four sides so at busy times of the day getting in and out can be tricky especially if you're driving a big truck and pulling a trailer. The lot is just way too crowded with trailers and vehicles which can make navigating the lot a little tricky. There are a few designated customer parking spaces but but they can be difficult to get in and out of depending on all the other stuff parked around them. The first time I was there it wasn't an issue but on my second visit I had a tough time backing my car out of the parking spot. Overall the facility is okay and you can accomplish your tasks in a reasonable time and fashion, just be prepared to work at a little more than is necessary at most other locations.

Avis Rental Norfolk Airport wait time is almost equivalent to DMV wait time. I booked a car a week…read morein advance for pick up at 12:00pm. When I arrived there was no line but I noticed a lot of people standing around. I checked in at the counter around 11:30am. I was told to have a seat and they would call me when they have a car cleaned and ready. It is now more than an hour later and I am one of the people standing around ! still waiting.

I was recently on vacation in Tampa, Florida (May 26 - June 8th). I rented a vehicle from Avis in…read moreNewport News, Virginia for 2 weeks. The cost of the rental was $865. Unfortunately, I had an accident on May 31st, not vehicle related, that prevented me from safely operating a vehicle I contacted Avis customer to determine if I can drop the vehicle off early at Tampa International Airport. I was informed I would not be liable for the unused week, however, the fee maybe higher due initial rates quoted were based on weekly rental. I agreed, dropped the vehicle of at the Airport with the Avis attendant on June 1st. While getting out of the vehicle, I asked the attendant where was the closest wheel chair and the location for the area to call an Uber. The attendant stated the wheelchair was inside the airport and I would have a long way to go to get to the Uber pick up zone. On crutches, I got out of the vehicle. The attendant, which was now working on the vehicle that pulled in behind me, stated, I can drop you off downstairs and you can call an Uber from there. The attendant drove me to the Transportation Shuttle area near the rental car garage(in the rental car I dropped off) and dropped me off where I called an Uber to take me back where I was residing. The issue I have been having with Avis is that they are requesting a paperwork from the return of the vehicle. I never went into to the airport and do not have documentation that the vehicle was returned on June 1st. I did call them on June 2nd, and was told it would take 24 to 48 hours for the system to process the return. I ended up flying out on June 6th. Avis adjusted my rental agreement from May 26 to June 6th, resulting in a bill of $1933. I have been in contact with Avis since June 10th and continued to get the run around. I have provided them a gas receipt and a copy of the Uber receipt. They are asking for a rental return receipt and I do not have that.

I got turned away when attempting to get propane at the location on military highway in Norfolk VA…read more There was two employees in the store doing absolutely nothing when I arrived at 6:30 pm on Saturday February  7th. I literally come to this location to fill my tanks multiple times every month and has never been told that you guys don't do propane after 6:30, especially since I know for a fact I've come and gotten my tanks filled right before closing on several occasions. I personally would never deny someone this service with the record low temperatures we have been experiencing lately. There was no compassion and frankly the customer service here is always lacking. The employees come off as lazy and rude, every time I come to get my tanks refilled I have to go inside and get them despite the fact that they just sat there and watched me put my tanks on the scale on that massive surveillance monitor! I live in a travel trailer and depend on propane to keep me warm and I just can't believe how I was treated, especially with how much I come here. Nice to know how U-haul treats their loyal customers. Now I know to take my business elsewhere. Shame on you guys!

Uhall has an unfair policy that needs to be changed because it's unfair. How can you hold a new…read morerenter responsible for a previous renter who owes UHALL money? People beware that if you use someone as a contact if they owe UHALL they hold you accountable for someone else debt. That is not fair and a bad policy. Beware and be careful who you use as a contact. Stay away from the Monticello location because they treat customers like criminals because other customers violated the policy.