My experience personal training with Michelle has been full of encouragement and laughs. She never…read morefails to make the session exactly what I need, even if on-the-spot adjustments are required. I would recommend her as a trainer for anyone who has an easygoing personality and like to see results.

Stay away from this gym- Vasa Romeoville location. They will just keep charging your credit card…read morenon-Stop. Not convenient to cancel your membership, Unprofessional gym attendant- One time I called the gym and a guy names " Damian" answered " Hello" And I was like Am I calling Vasa fitness or Is this your personal phone?Very Frustrating to contact Their Customer Service either always on long hold.

I really like this gym a lot. I love the indoor track and there are always open machines and…read moreweights. Here are my issues. I feel it's expensive and I wish they were open 24/7. I work late a lot and by the time I'm done the place is closed. For the price, I feel they should be open late or all the time. Another issue I have is that they don't provide towels. Even $10 a month gyms provide towels to use. My membership is up and I'm thinking of renewing but at this point I doubt that I will. Besides being expensive and not open late enough, I was yelled at by an entitled elderly patron because I was using a machine that she wanted and I was "taking too long". She stared me down while I was doing my set and when I took my 10 - 20 sec break in between she kept harassing me telling me that "people don't take breaks" and that I needed to get off the machine. I told her to leave me alone and she started to curse at me. I informed the staff twice about her but nothing to my knowledge was ever done about it. I don't feel comfortable going here anymore knowing that other people can harass you but the staff just lets it happen. It's a shame because the place is pretty nice to work out at otherwise.

So I called the complex befote coming to let them know I have a service dog for me and they said…read morethat was perfectly fine. I got here and some guy manager was giving me a hard time. I said it's for MY MEDICAL NEEDS! He was asking me all kinds of questions like "when did your son's team play yesterday? What time were you here yesterday" (which has nothing to do with me having my service dog with me). By law I don't have to tell anyone my medical history as to why I have a service dog. Long story with that, he let me in. I came today for my sons last game, I had my hands full and pulling a wagon so I had my daughter hold my dogs leash. He stopped me and said I have to hold his leash. I said "you see my hands are full and my daughter is walking RIGHT NEXT TO ME. Then proceeds to say, we have rules and regulations for PEOPLE LIKE YOU! My adrenaline was rushing at this point! Such a horrible experience at this facility because they made me feel like I'm different and not normal because of my medical needs. Not only that but I was embarrassed! So disrespectful! I have never had an experience like this ever! Horrible management and the way they handled things!

best gym I ever been too!!! Great time there workers are really nice!! great gym equipmen!!read more

I decided to try this gym out for a month only bc we unsure of some of the attitudes here at the…read moregym. Some of the old people working at the gym are flat out RUDE. 3rd or 4th day here using the gym and I mentioned the Sauna wasn't working correctly..just to make them aware if it, I was fine either way I can manage and just go workout and see if it wants to start working.. this lady all huffy and puffy at the desk goes, " well you GUYS need to tell us when it's not working! We have never had this problem before the 3 MONTHS I have been here." She was upset and taking it out on me when all I did was bring it to her attention. So instead of saying thanks for bringing this to my attention, I will have someone look into it...lol which would have been a better response I got an earful which turn into blaming me for the other people at the gym..this is my 3rd/4th day being at the gym...Ridiculous. If that wasn't enough, the whole reason we were already iffy on joining in the first place was the lack of respect and professionalism from the manager Lisa over at this gym. Apparently she has been there for 12 years, so you think she should know how to talk to people. Nope! Guess again. She is very rude and same demeanor "you guys need to tell us when stuff goes wrong!" Again - why am I being Scolded for mentioning that something was wrong... I am not a child we are all adults this is not how you talk to people. Instead she should've thanked me for saying something instead I'm getting scolded????!!!!!! I'm sorry I'm not sure what kind of hooligans you have over at the gym but you should know how to talk to people and stop blaming the help. When I'm at the gym I clean up after myself I wipe the machines down and everything and when I see something wrong I say something instead of getting a proper thank you I'm getting an earful and being treated like garbage not worth it!!!!! I don't know what's up with these older people that work at the gym but they are not pleasant. The younger people that work at the gym are fine they're very nice what's wrong with these older people I don't understand. Perhaps these rude people need to take a vacation or find a different line of work one that doesn't include customer service because they're terrible at it! Later....I did have another conversation with someone else at the gym and they have mentioned the saunas have issues constantly... so if the workers would do there jobs instead of just sit at the desk and collect a paycheck then maybe the gym would be in better shape and instead of "BLAMING" the people who actually come to the gym to - keep you collecting that paycheck, perhaps you could find it in your HEART to be a bit nicer to us. The gym goers are how you get paid to have a job - the owner just signs it. The customers are the ones who keep you employed. Please remember this.

Zumba 3/30 @ 9:45 Awesome instructor! Thanks for keeping it…read morefun and entertaining Great music

I had a very disappointing experience with LA Fitness. When I signed up, I was charged $79 for the…read morePilates program, but the classes never actually started. Months went by without any communication. I was never called, emailed, or notified when the program finally became available. By the time the Pilates program started, I had already canceled my basic $28 membership because I wasn't using the gym. Despite never being notified that the Pilates program had begun, LA Fitness refused to refund the $79 charge. Charging customers for a service that wasn't available when they signed up and then refusing a refund after failing to communicate is unacceptable. On top of that, the facility is often dirty, several machines are broken or out of service, and the staff have not been friendly or helpful when I've raised concerns. Overall, this was a very frustrating experience. Better communication, cleaner facilities, properly maintained equipment, and improved customer service would go a long way. I would not recommend this location based on my experience.

Kevin assisted me with signing up for a new membership and was nothing but helpful and very…read moreattentive!

LOVE love love this gym. I've had a planet fitness membership for a few years and have changed…read morelocations (due to moving) and this one is by far my favorite. The entire staff is always so nice and friendly. The cleanliness is top tier and it's never overly packed. Even on busier days, there are plenty of different areas to do a full workout without waiting around for a machine or weights. I have a package that includes tanning and the beds are great and there are plenty of them. I really appreciate how hard the staff works to maintain this gym. They are constantly cleaning and making sure it's an enjoyable space for everyone!

My kids come here for crossfit. my 10 year old and 12 year old come here 3 days a week. They…read morereally enjoy the class. I think classes are ages 7-12. And they have another youth class for ages 13 plus. They also have adult classes and seem to stay pretty buisy.

Amazing gym all around. From the first time I came in to do an assessment, everyone was as…read moresupportive, knowledgeable, and friendly as I could've imagined. The coaches genuinely care about members and their safety/goals, and are awesome and providing individual feedback during classes. Everyone is super friendly and supportive during workouts, which is really nice because I've been to other gyms that can be intimidating for some. I was a member for about 6 months before moving, and I really do miss this place but it's just too far for me to keep going regularly. If I end up back in the Joliet area, I wouldn't think about joining any other gym. If you're thinking about checking it out, definitely do it.

Horrible! I have been a member of three years. The gym is overcrowded and dirty. The management is…read morechecked out and the staff could care less. The club does not have enough bathrooms. The only bathroom on gym floor has been out of service for over 2 weeks! The bathrooms are always filthy even first thing in the morning. A good amount of trainers are out of shape. The trainers blast loud music and take all the weights for their classes. They do not enforce any rules and allow kids to play on the equipment. I can only hope another company comes along.

I signed up today had the tour from CJ very nice guy lots of good info. Tammy at the desk got me…read moreregistered very nice lady. She is very knowledgeable and professional great personality.

No mask, no thank you. What is it about these gyms that stress health and fitness--yet don't care…read moreabout health during a pandemic and don't think masks are important?? I usually go to a gym to workout not to risk dying. Sorry hard pass.

For what I need, this gym works for me. It's close to my house and they have a good selection of…read moreequipment for me to embarrass myself trying to use. I'm not big into fitness, I never "learned" how to work out .. so I just work a circuit around a few machines and call it a day. It's pretty quiet most afternoons, the staff is always nice. I haven't needed to bother them for/about anything but I am confident if I needed something my concern or request would be handled adequately.