My experience personal training with Michelle has been full of encouragement and laughs. She never fails to make the session exactly what I need, even if on-the-spot adjustments are required. I would recommend her as a trainer for anyone who has an easygoing personality and like to see results. read more

Worst customer service!!! My trainer had to cancel some appointments and they charged me anyways! I called the customer service to discuss the billing and what I got was a "KAREN". She was a total bitch. As a result I terminated my subscription. My trainer was awesome and I will miss working with him. Its too bad VASA employs idiots for their customer service. read more

Stay away from this gym- Vasa Romeoville location. They will just keep charging your credit card non-Stop. Not convenient to cancel your membership, Unprofessional gym attendant- One time I called the gym and a guy names " Damian" answered " Hello" And I was like Am I calling Vasa fitness or Is this your personal phone?Very Frustrating to contact Their Customer Service either always on long hold. read more

Every time we are in the locker room people are taking pictures of themselves right next to the sign that says no photos taken in the locker room. When we tell the front desk no one does anything! It is so frustrating as we are coming from the pool, shower, or are changing and it is very uncomfortable! read more

We just joined back up after taking a break. We were satisfied when we first joined, and had no issues when we had to cancel for a bit. Now that we're back, I just want to say we're still very happy here. My husband has the basic plan and I got the one a tier above that so I can sign up for classes, use the pool/sauna/steam room/hot tub and even get a massage or do red light therapy after my workout. We're both happy with what we've signed up for. They've got lots of equipment here, from weights to cardio machines. I haven't done the classes yet, but I'm sure I'll try some Zumba or yoga soon. Just got to get back in shape a bit more first or I'm sure I wouldn't be able to keep up lol. Facilities are clean and well maintained, and all staff members I've interacted with have been kind and friendly. We haven't had any issues. read more

I come for the water fitness classes or make use of the pool. The classes are amazing, the instructors are wonderful. But the reason for my one star rating is the temperature of the pool, it is never consistent. Most days it is cold other days it is bearable. Another gripe I have is why even offer the basic membership, when I have witnessed and heard first-hand that members with only a basic membership have access to the pool, sauna, and hot tub areas. This location should follow the example of the Romeoville location, where you must scan your membership to gain access to the designated areas. read more

Overall it's a great place to work out and recover. Lots of training options and some of the staff are quite friendly. My only suggestions at this time is that the floor plan could be improved as some of the machines are too close to each other. There's quite a bit of wasted floor space. Also I think if there were more storage racks for bars and plates people might be better inclined to store them better instead of leaving them on the floor. Just a few thought. read more

Update -No call yet despite their comments of concern because they are adamant about getting that money from a 6 mth personal training contract. Not about membership but chasing me about 3-4 months left on the contract. These people are all about their money. You use to be able to cancel a membership/personal training if a health or financial issue unexpectedly happens but these people still find a way to squeeze money out of you. Freeze account $15 each time...sick missed days, too bad, pay us. Because of a 6 month personal training contract scam they hold you to, If you can't continue with it I have to either pay them anyway every month or get someone else to take over the $120 every 2 weeks sessions with health concerns I can't control. I prefer a company that is realistic that life happens. These people are not that way. Staff is friendly, nice gym but this policy is beneath my car, I would give them a zero if I could. Honestly, if it wasn't for health issues I would have continued. read more

This place is way too crowded and not a serious bodybuilding gym. You have folks sitting on equipment while on phones. They should have a floor supervisor to make sure people are not holding others up that need to use the equipment. They need a second location maybe on the south end of Weber Road towards Romeoville. Because this place I wouldn't join. Way too crowded!!!! read more

Vasa's personal training options are a complete scam! I signed up with an excellent trainer who had time slots that aligned with my schedule, which is why I signed up for the sessions. The trainer left the organization, so I asked to cancel my membership. It was not explained that I was completely locked in for six months, but that was fine, and I continued to work with the gym to find a trainer to accommodate my schedule. To my surprise, the trainers were not available before 8 am, and I wasted several sessions that I was charged for. I want out of this contract, not because I dislike the gym but because I am paying for a service that does not serve my specific needs. I feel robbed and taken advantage of. DO NOT SIGN UP FOR PERSONAL TRAINING!! Update: look up Shawntay read more

Lots of new machines. Tons of classes super nice staff. Great instructors. I would recommend trying it out

Avoid VASA Fitness, Big Scam on how they get you on billing. Also note, VASA Fitness is NOT a BBB Accredited Business ( Better Business Bureau ) . This means VASA is not a good place to do business. VASA Fitness will rob you from either your banking account or credit card. DO NOT PAY OUT OF YOUR BANKING ACCOUNT.... If your a VASA Fitness member, do not taking their TRAINING. They will scam you here.... VASA is not worth your head ache. Avoid Jose Martinez if he attempts to scam you with a training program. read more

From the inception of services at VASA-Larkin, I have been treated in a very professional and supportive manner. My personal training services have been phenomenal as my trainer, Chris, has been attentive to my needs and requests, is able to make adjustments to my work out regimen based on my physical status at any given time, and he provides support that goes above and beyond what is expected with daily alerts and reminders of my needed supports. The fitness center has ever thing that I need to help me to reach my identified goals. read more

Whatever you do, DON'T SIGN UP FOR THIS GYM. Remember in the 90s and 00s when gyms wouldn't let you cancel your membership because you were still "within 30 miles" of the stupid place? They still do that. Yep. They tell you it's easy to cancel when you sign up. That is absolute BS. Also, once you give them your information for auto-debit, they won't let you get off of it. They don't even have the option to cancel auto debit, which seems illegal. I have to look into it. I had to file for Chapter 7 bankruptcy because of our horrific economy, and they not only didn't give a sh*t, they continued to pull money out of my account. I have to call my lawyer and also I'm going to do a video blast about this horrific place on IG. What a waste of time. read more

Every day the maintenance deteriorates. Members don't re-rack weights. Because the staff doesn't police the membership. So you get plates left everywhere, barbells in odd places, and don't get me started on the "mens" locker room. It's almost as bad as the one in Trainspotting. read more

This place is terrible! I was suckered into signing up for a personal training package after the general free one. I changed my mind halfway through the first session. I called VASA who told me I could put the account on freeze for 90 days. I don't want to put my account on freeze, I want to cancel it! Turns out, you have to die to get out of this training membership. Like a freaking Hotel California. The thing that is going to be canceled is my membership. I think a lawyer needs to get involved in honor of the clients. read more

I'm only putting up this review because they're claiming they have nothing on file pertaining to my gym cancellation We , Paramount acceptance DBA Vasa fitness 4725 Holladay Blvd. Holladay, UT 84117 We just had a all out brawl with my credit card company I told the Kristen ( fake name ) at Vasa , I'm done. They're still pursuing me . This is predatory practice . Future potential members beware. This place is ruthless I actually had to go as far as cancelling my credit card To stop them from trying to stab it every morning It's sad read more

Avoid VASA Fitness. Do not sign up for Training under instructors, especially Jose Martinez. Big scam so do not sign any contract with VASA. read more

Terrible customer service. Went to this gym to play basketball with family hoping to have a good time. They sold me (a minor under 18) a guest pass without telling me i needed a parent to sign me up.Then they proceeded to kick me my 2 cousin and brother out knowing they had me pay without a parent.I tried to get a refund to which they said the manager would call me to discuss. I was told they would call me. Still have yet to receive my money back. read more

disgusting place and not just that I have cancelled my account 3 times and they still charging me. run away from these thieved

Basketball Court is terrible. The Court has dead spots on over half the court and has huge bumps under the hoop on both ends. I seen a kid actually break his foot from the bump and is suing he said. I hope he wins and they fix the court. They charge 25 to play basketball monthly how is this fairly new gym court so terrible I rather play outside. The basketball court has no fan or vent or any type of air coming in so you will sweat like crazy very quick. read more

I am so frustrated, 3 calls in and issue is still not resolved. Signed up for 1 month free for studio, I started receiving phone calls and emails saying my account was delinquent Call #1: i find out they had the incorrect account number, customer service advised account is now current everything is resolved going forward . Call #2: not even 1 week after the 1st call I receive a call my account is delinquent. I call and advise 6 days earlier the agent advised everything is in order and next payment is due at the end of the month. Customer service person tells me that I don't understand the rules of payment and she would send me the details on my account Right after we hung up. She did verify the correct account number. Call #3 because I haven't received the statement. New agent tells me it Takes 3-5 business days to get the detail, then proceeds to tell me they haven't received any payments from me. I advised my account shows they have been paid. In order to resolve I HAVE TO SEND THE STATEMENT SHOWING THEY WERE PAID. I am done with this organization and advised I want to cancel my membership. He advised they can't do that until my account is current and he apologized his colleagues didn't clearly outline payment requirements. The kicker it costs and addl $25 to cancel. Vasa after reading previous reviews it appears this is an ongoing issue. Perhaps better training needs to happen with your vendor and employees on how things work. I was excited about becoming a member but after this experience I don't have time to deal with the billing issues. As an FYI my issue still has not been resolved.....sad but true! read more

Initially I was quite happy with VASA with their pricing and facilities. For someone who works out alone, it was great. The issues came with hidden fees, billing, changed policies etc. When I first signed up for a VASA membership I was told I'd have a 1 time $50 fee when I sign up for the first year and no cancellation fee if i cancel after 6 months. I didn't think that was bad so i signed up. Then I moved away and froze my account. I tried to cancel my account recently and apparently it didn't go through. I am now being charged $75 to cancel. Essentially, either the policies changed and I was not informed of it or someone lied to me while I signed up. VASA is extremely sneaky with charging your card/account, usually occurs with no warning. They will not tell you anything before they charged your card and you will often not know why you're suddenly being charged $50 or $75 on your card. Find another gym because the billing issues aren't worth the hassle. read more

I'm reaching out to express my concerns regarding your Joliet location. I have been a member at this location since opening day. The equipment offered and available space at this location is great, and what drew me to keep my membership. However, as time has gone by, I've increasingly noticed how unkept and unsanitary the men's bathroom/locker room has become over the last 6 months. Upon entering the men's area, the odor is very harsh. I've been a member of other gyms that maintained a functioning filtration system, and/or installed auto air freshners; which based on the extreme odor makes me believe that is not the case at your location. Below is a list of other concerns that raise a red flag for sanitation that I have observed and wanted to bring to your attention: * Floors are peeling. Floors covered with dirt.  * Mildew is constantly growing around the long floor drains. Does not look like any floor scrubber has been used.  * Walls not wiped down or cleaned.  Changing room is messy.  * Stalls are not adequately cleaned, if at all. Toilet paper on all the floors, no toilets flushed, seats dirty.  * Sinks do not properly work. For instance, I recall 3 of the 4 sinks at one point did not work. * Several faucets are not producing hot water * Mold and mildew growing around the upper lip of all the sinks * Countertops are constantly soaked with water or messy with dirt/mucus/hairs I am usually at the gym 2-3 hours a day, 6-7 times a week, and have yet to see any staff member actively cleaning and sanitizing the restroom/locker room area. This is a major concern not only for sanitary purposes but also for those members who may be more prone to infections. Respectfully, Concerned gym-goer read more

A must go place for your health and longevity. It is clean and the staff are respecting people.

Cancelled at 60 days, they charged full price for 90. Misleading and patronizing customer service.

The gym itself is good but when you are expecting to walk in a hot tub and it is ice cold. There is now warning that it is cold. Hot tub should equal hot water read more

10 kids working and no one can EVER clean a bathroom. The equipment is really nice, the staff is lazy nobodies

Most of the full sized lockers in the men's locker room are broken. Showers are pretty dirty as well as the bathroom overall. The weight area is solid, but the locker room is a disaster read more

The absolute worst experience with a gym I've ever had in my entire life. Please, I beg you, do not sign up with this gym. You'll get screwed for months on end and Paramount will be the biggest headache you ever have to deal with. Do yourself a favor and find a local gym, not these corporate snakes. read more

Vasa is way overpriced for what you get. Also, they have an enormous cancellation fee which is totally inappropriate. Not customer service oriented at all, especially for a health and fitness club. Beware if you sign-up read more

One of the worst customer service experiences I've had. The fitness instructor canceled services twice with no option to reschedule or transfer to a different instructor. I Tried canceling the membership through the app, in person, via email, and on the website and every time it kept telling me to contact member services. I called numerous times, but NO ONE answered the phone. After a few weeks, now the account is in collections. One of their representatives finally emailed me back after months, arguing and saying I could've canceled via the app. YOU DON'T THINK I JUST WASTED ALL THOSE HOURS ON THE PHONE BECAUSE I WANTED TO..... Nothing gave the option to cancel. Then he told me their billing department is too busy because Paramount owns multiple companies, and they handle all the claims and membership cancellations and that's why I wasn't able to talk to someone, he even admitted it. So, you're telling me your company is too busy to accept calls, but yet continues to charge you for services, even when the services were not done??? What kind of company is this? It's just ridiculous!!! Please DO NOT go there. They will steal your money. read more

I created a gym membership over the summer before going to school they mentioned an annual fee but at NO POINT was a 30 day notice mentioned EVER. I emailed them about a $78 payment it mentioned they said I cancelled 8/7 and would not be charged past that date I even checked the app and the balance went away 2 days later i saw a withdrawal of $78 from my account I tried to refute the charge as at no point was I told and I was told I would not be charged and now it says i owe $102 I am a college student I can't afford these crazy charges without even my knowledge. And vasa if i hear one more "sounds like a miscommunication" for you to not resolve the issue in the slightest Im going to lose it. read more

I have attempted numerous times to cancel my membership. However, they still attempt to charge my account after I have already paid off my contract. read more

The facility itself is fine. The staff is terrible. Yes you can get a good workout in, but they don't tell you any pertinent information when you sign up and in some cases tell you the opposite of their policies. Apparently you need to make an appointment when using the kid care room. Which is fine but no one tells you that. So then you have to sit and wait till an "appointment " is available. The staff is rude and unprofessional and unapologetic about the terrible service they offer. If you don't have kids or want to bring guests I guess it's fine enough. If it wasn't so close I would cancel read more

You get ROBBED when you sign up for a membership. If you cancel..they still collect the money, even after the 30 day notice, and there's that *extra fee after 3 months. You can't cancel until the first 6 months. I camcelled my membership in April, knew that there would be an additional *last month payment, and they took out another month fee. I'm furious. Customer service is ridiculous when you have to call. Good luck. Never again. Horrible corporate b.s. I only added 1 star because you can't post a review otherwise. I give Vasa 0 read more

From the moment you walk into Vasa Fitness in Joliet you feel welcomed. The staff is friendly and the facility is extremely clean. Jose is our personal trainer. He explains the importance of the workout and eating healthy while making the session fun. He also will answer texts with exercise or food questions you may have. It's nice to have some like Jose pushing you to do your best in and out of the gym. read more