Ridiculously SLOW 38 minutes inside the shop for a 2017…read moresonic conventional oil change, especially when I chose to skip all the other check ups is a little too long...

I was in and out and the young lady that handled everything was very very polite and pleasantly…read morekind!!!

Since discovering this gentleman and his repair shop not long ago I have been bringing both of my…read morevehicles to him for repairs. This review just reinforces my previous review. Kenta Bond, the owner of this shop is a man of high integrity. He also is a master of customer service. I call him a dinosaur because, even though he is a rather young person, he provides "old time" customer service. His pricing is extremely competitive - better than many - and he truly cares about his customers. The other day he stayed late to make sure my car repair was complete. It was not a simple repair. The car needed an axle. The parts supply house was very late getting him the needed part so Mr. Bond actually got in his car and went to the supply house and picked up the part himself. That pushed the repair completion time back. However, Mr. Bond stayed about an hour past usual closing time to get the job done for me. He does high quality work and is an absolute pleasure to deal with. Please help support this small local business. He needs the support far more than the big chain repair shops in the area and his price markups are far less than theirs!

Everything!! Kate is great and Kenta the mechanic is the most honest and fair mechanic I've ever…read moremet anywhere. Give him a call.

He is truly the most honest, shows you exactly whats going on with car, hard working, best…read moreexperience we've ever had with car!

As a young female, you never know how you're going to be treated walking into a mechanic's. Maj is…read moreby far the most genuine, honest mechanic I've ever worked with! Absolutely recommend! I brought my car to Maj a week ago for a rubbing noise in my brakes. On my way there, my check engine light came on. He took the car for a ride with me to hear the noise, put it up on the lift and showed me exactly what the issue was, taking the time to explain the problem, show me defective vs. new parts and answer all my questions. He also noticed little things, like the heat shield bolts rusting letting me know that I might hear rattling soon and my rear tires put on backwards, which he corrected for me. Then he ran the code for my check engine light and ran through the possibilities and what he would do. I'm sure I could have sat in his office and waited but he was more than happy to have me right there - the transparency was refreshing! I was probably there for 30-45 minutes asking questions and he didn't charge me! Then when it came time to get it fixed, he was flexible with my schedule since I was local. He kept me informed on each step and possible issues, giving me all the worst case scenarios to be prepared for which can be a little scary but makes you prepared for it! When I went to pick it up, Maj showed me what he did under the hood, showed me the faulty part - again the transparency was appreciated! And his rates are very reasonable! I 'fact checked' all the information he gave me all along with a knowledgeable friend and it checked out! Maj is the real deal, a rare find these days! I'll be a customer for as long as I'm in the area!

Horrible, just horrible. I had a great experience a few years ago with getting a flat tire…read morereplacement. However this time it was a horrible experience. I came for a wheel alignment & I was told to come back in two hours because they were busy, it was cutting close to me having to be at work but I said okay. I then arrive & was told to come back in the morning, while I watched them pull someone else in for service. Never coming back.

Super awesome quick service! Incredibly helpful in a pinch! Got us in and out quickly, answered all…read moreour questions and sent us on our merry way!

I've been coming to this location for years. The staff have always been friendly and helpful in…read moreassistance with any car repairs. Pricing is always fair and they've never tried to upsell me on things I don't need. They are my go to for car repairs and maintenance.

Went to midas in September for an inspection and everything was fine. Went back 2 weeks ago for 2…read moretires and front end alignment and they told me that I needed motor mounts and lower control arms. Took it to my son's mechanic today and got the new tires and alignment, when I asked the mechanic if everything looked good underneath he said other than regular wear and tear and didn't see anything wrong with the motor mounts or lower control arms. This place is just a rip off. By the way I spoke to another customer of theirs and they did the same thing to him and then wanted to charge him another$700.00 . Buyer Beware!!!!

TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

I had an 8 AM appointment for an oil change. I parked the car in the alley because the lot for the…read moreshop was full of cars which I found out were yesterday's jobs as well as employee cars. I parked in the alley came in, handed over my keys to the store manager TJ and asked him if it was OK to park in the alley. He said absolutely. I'm going to get your car and pull it in right now so I left. At noon, I called to see what was going on with my car and they said they were busy and still working on it. Imagine my surprise when I went there at 3 PM to see what was going on in person and they let me know that my car had been towed. Instead of working on it as they said they would at 8 AM they went to look for the car at 3 PM and it was towed. I then got to experience the 6 foot three manager, screaming in my face that it wasn't his fault and I should not have parked there. I reminded him of our 8 AM conversation, which is when he said he would go get the car from the impound lot but he could make me wait until Monday if he wanted. He also told me to get out of the store and he refused any further service on my car. When he finally drove it back from the impound lot at 5 PM I found the parking ticket that was received crumpled and shoved into my console. So I went back into the store and let the manager know that he forgot his ticket. He told me it was not his problem. I needed to get out of the store and he didn't care about any of it. I obviously contacted corporate and opened a full file so that they could pay for the damages caused by the tow as well as the tow itself and the parking ticket. I definitely do not recommend this place unless you have nine hours and $250 for an oil change and tow. While we were there waiting for hours for this to be resolved, we saw customer after customer come in and become disappointed or upset with the news they received at the front desk. You could not pay me enough money to come here

Went to Latham Valvoline for an oil change. I thought I knew what I wanted but the expertise from…read moreAnthony showed me what my car would benefit from most. They also changed my air filter which I didn't even knew existed.

Last minute oil change for student departing near by Siena College. Very friendly, fast service…read more Did all the stuff without asking ... windshield washer and filled tires. Good selection of oil and filters. Don't forget to google for your coupon! Don't even have to leave your car! 100% recommend.

I needed a garage that could do a tire installation. They gave me an appointment quickly. The…read morecustomer service is great here. I have heard such great things about them so I am glad I brought my car there, I did need an alignment too and they offered me a coupon because it was not expected. I would bring my car here again,

Terrible service! Dropped vehicle off the night before for an oil change and tire rotation. My…read moretruck was not ready till closing at 6pm the next day. Why make an appointment if not going to do the work till last thing the next day. Will never go here again.

Ive been to Berdars for six years now. Friendly. They treat you like family. You dont have eorry…read moreabout being overcharged. Dependable. Doesnt take advantage of old ladies like me! My poor 12 year old jeep wrangler had to be towed and im having separation anxiety already! Lol. You guys are the best,! I would never go anywhere else!

Back in March the owner and his help did a great job fixing my brakes and punctured rim. The are…read morereliable, friendly and solid. I'd recommend them.

It was so great to come to a business this day and age and get a crew that was knowledgeable and…read morepolite. The manager Brandon waited on me personally, and walked me through all steps and were able to secure the repairs by days end. I would send anyone I know here for any automotive repairs they might need. Great experience!

I came to get something fixed and from the get-go Justin S. was beyond helpful and even took the…read moretime to explain everything and answer all my questions. I will definitely be back again!