Let me start by saying that I live in California and my son who is living in Troy New York needed…read morenew tires so I made some calls and finally talked to James at Adirondack Tires 371 2nd Ave Troy New York, James took his time and went out of his way to give me the best deal possible knowing that I live in California. I closed the deal gave him the deposit and my son got his tires installed on Saturday November 8, 2025....I received better customer service over the phone than I could've received here in California, James deserves 10 stars

Rob and his crew are the best,I've been going there for many years and this I like the…read moreprofessionalism they displayed Great work I highly recommend them

They give fair competitive pricing, quick service and don't gouge you for fees and things you don't…read moreneed. I'm a repeat customer at East Coast having put tires on two cars and an RV. I've also recommended them to family members.

Had issues with tire balancing..took it back to the other the original shop who put my new tires on…read moremy rims. Not once but twice. Then took it to East coast tire where after that visit couldn't be more happier! No shaking at all. Rides like a new truck!

Horrible, just horrible. I had a great experience a few years ago with getting a flat tire…read morereplacement. However this time it was a horrible experience. I came for a wheel alignment & I was told to come back in two hours because they were busy, it was cutting close to me having to be at work but I said okay. I then arrive & was told to come back in the morning, while I watched them pull someone else in for service. Never coming back.

Super awesome quick service! Incredibly helpful in a pinch! Got us in and out quickly, answered all…read moreour questions and sent us on our merry way!

I got my rotors and brake pads "replaced" a year ago. they are already really bad and i am getting…read morethem fixed by another mechanic and this mechanic is telling me how it seems like nothing was fixed or replaced. Nothing was greased and the rotor is ceased on the wheel hub. The brackets and back of pads or really anything with the rotor or brake pads were greased. They did a half assed job and they over change if you don't know anything about cars especially if you are a female.

Inexcusable neglect is a serious and unjustifiable failure to do something that one is supposed to…read moredo. It's not just a mistake or forgetfulness, but a failure to take care of someone or something that can be harmful to others. I paid them to rotate my tires. Someone forgot to tighten the lug nuts. A few minutes after leaving The Tire Warehouse, the wheel fell off my car, WHILE I WAS DRIVING IT! No further information is needed. Stay away.

Mark and his team do an amazing job. They will always give you a fair and honest estimate. Work is…read moredone on time and if possible, has helped out in emergency situations to expedite work on our cars.

Service I can count on to be well done, honestly and above board. Never a push to do unnecessary…read morerepairs and always done right the first time. The owner is a very knowledgable mechanic who makes sure everything is done right. I still drive our cars there even though I moved away from Troy years ago.

TL;DR: I didn't have a perfect first experience here, but they made it right -- and I'd definitely…read morego back. I brought my 2010 Mini Cooper to Firestone Troy after the A/C suddenly stopped working and started blowing hot. I'd tried recharging it myself but got an overpressure reading, so I booked the soonest appointment I could. The staff were friendly and suggested adding dye during the recharge to check for leaks, which seemed reasonable. A few hours later, they let me know the compressor wasn't working and offered to run further diagnostics for an added cost. What caught me off guard was that they'd already completed the full evacuate and recharge -- even though the compressor wasn't engaging. I was told it had been necessary to identify the problem, but later realized that wasn't accurate. In the end, I paid $341 and left with no resolution. If the story ended there, this might have been a 1- or 2-star review -- so I encourage anyone who's had a less-than-ideal experience to follow up. In my case, given the chance, they absolutely made it right. I reached out to Firestone's corporate office via their website to share what happened. Since the service included a performance check, I felt the compressor issue should have been caught before moving forward with the recharge. Fortunately, my message was passed along to the right people, and TJ, the store manager in Troy, reached out to me directly. After I explained that I'd eventually traced the issue to a blown fuse, he gave it some thought and agreed a full refund made sense. I stopped by the shop later that day, and he credited my card on the spot. He also mentioned that he'd used the experience as a training opportunity for his team, which I really appreciated. Things don't always go perfectly -- but how a business responds matters. Thanks to Firestone corporate looping back to the branch, and TJ's professionalism and willingness to make it right, I left feeling heard and respected. I'd absolutely return and now feel good recommending Firestone Troy to others.

I went in for an inspection yesterday. I was made aware I had a headlight and plate light that…read moreneeded to be replaced as well as two from tires and rear brakes/Rotors done. I addressed all of the above except the tires. I brought the vehicle in today for the tires and inspection. Suddenly my passenger rear caliper is seized, brake cable is cut and no shoes for the right rear brake as well as two snapped rear rotors. Nothing has ever happened to my vehicle like this before so why as soon as I bring my vehicle here did this happen? Nobody had ever cut anything out of my car and Leya was the mechanic. So what did she do with my caliper, brake shoes and brake cable? Why wasn't I made aware of these issues yesterday when I brought my vehicle in originally? Once I made it all the way home my right rear rotor which was replaced by Leya snapped again. Is this how Firestone operates? Scamming people trying to make them pay for things that were never wrong with the vehicle to begin with??! I'm a single mother and was waiting for my vehicle for 6 hours with my 18 month old. I feel my patience and kindness was taken for granted by the shop. I had my son waiting with me the entire time. I even brought the two broke rotors back to the store and swapped them out for new ones by taking Ubers. A complete waste of my time and money. I will never be returning to this location unless it's necessary for a refund. This is how you lose customers. I came in for an inspection and left with a broken vehicle.

I needed a garage that could do a tire installation. They gave me an appointment quickly. The…read morecustomer service is great here. I have heard such great things about them so I am glad I brought my car there, I did need an alignment too and they offered me a coupon because it was not expected. I would bring my car here again,

Terrible service! Dropped vehicle off the night before for an oil change and tire rotation. My…read moretruck was not ready till closing at 6pm the next day. Why make an appointment if not going to do the work till last thing the next day. Will never go here again.

Stopped in looking for a particular set of tires. Nick said he could have them in the next day…read more He called me in the morning to set up an appt for that day. I brought the car in and I don't think it was more than 20 minutes before it was done.

You can't believe they charge $20 for only fixing the back tire flat, that's completely ripped off,…read morenever go there for any services, you can have any service just a mile far from this at a less cost.