2nd time getting an oil change. Both times- They check everything- tire pressure, fluids, brake pads usage, alignment, all courtesy or included. They don't try to sell you on anything Best part- courteous and helpful professionals Got same day service without an appointment on a Sunday no less. Shout out to Jesse and Mike- they know how to do business. read more

The original guy was nice and patched a tire so I bought a new tire (on order) from them. They did not check me out then. I come back to get my car and they have done a ton of other things to it. When talking to the manager that had been gone for a week (toothless guy) he said he wasn't here and clearly I asked for it as it was in the notes. No I wanted just a tire as I use discount tire for my tires but no discount in NY. It was over $500 when it would be $225 at a discount. The manager was like well the guy stole a bunch of money from the store and didn't show up and we can't reach him. Ok that is not my problem as the customer though!!! read more

It was so great to come to a business this day and age and get a crew that was knowledgeable and polite. The manager Brandon waited on me personally, and walked me through all steps and were able to secure the repairs by days end. I would send anyone I know here for any automotive repairs they might need. Great experience! read more

I came to get something fixed and from the get-go Justin S. was beyond helpful and even took the time to explain everything and answer all my questions. I will definitely be back again! read more

My regular shop was full so I called around and this shop went above and beyond to get me in, and absolutely blew me away with the service they gave. Brandon went above and beyond - was transparent and honest about costs and what was priority and what I could wait for. I would drive farther again for the service provided. read more

Had a leaky tire. Got us in quickly (20 minutes) on a Friday morning. Found the stud wedged in the tire. Got it plugged and us back on our way. Nice work! read more

I have been coming to this Monro for the greater part of 24 years and have appreciated Scott S.'s service here and at the Rt. 9/20 Monro, as well. He delivers high quality service and is completely honest with you, even educating you about your car, if necessary. The Monro administration would do well to let wise time management and honesty of their employees to be trusted, rewarded, and expected, instead of forcing mechanics to take clients five minutes before closing, causing angry customers and late hours. Brandon has also been helpful and consistent, as a manager, more recently. read more

Waited 2 and half hours for an overpriced oil change. Left my car filthy. Awful service. Bite the bullet and go to Jiffy Lube.

I truly felt this shop was the way to go seeing as how quick they were to allowing walk ins, as well as quickly making appointments. I had previously had a headlight bulb changed where they told me the wiring was done incorrectly by Firestone who had previously fixed it. I called them up recently and told them the Chevy dealership charged me 200 just to evaluate and confirm what I told them I already needed was correct and that they wanted to charge me $800+ to change it. I asked Monroe that if I got the parts I needed ($76 total) if I could pay them labor to replace a headlight assembly and pigtail. The man stated it would be faster if I got the parts and that they could change it within two hours at an appointment. When I took my car in, I waited about two hours and in that time was told that they needed to order another piece and that when it was delivered it was the wrong one and then they had the correct one eventually dropped off. I was confused bc I had already got all the parts they needed. I paid around $180 for two hours of labor which consisted of them waiting on the piece that they didn't need while they worked on other cars?! I didn't question the price or their report until I found out just how easy it was to change out the other headlight. I needed my other headlight changed out due to water damage and I ordered the same pieces plus a socket wrench ($85 total) and literally 10 minutes of my time without watching a YouTube video and without help. How and why did I pay this shop for two hours of labor for the same job? I'm so disappointed and would not suggest going here seeing as how even for a small fix, especially if you're a woman or someone that knows nothing about cars. FYI a 10 year old child could change a headlight. read more

I have had one situation where Tammy snd I interacted. I was very busy and she was professional and thoughtful. She was careful in her evaluation of the facts and I thought she clearly did a great job in her analysis of the situation. I am sure it didn't maximize her fees but it was absolutely the best decision for her client. That is the kind of lawyer I like to refer work to. I have enough experience to justify having an opinion on this. read more

If I could give them negative stars I would. This is a an email we sent to corporate and they pretended to help us but then I got laughed at by a manager bc I told him the poor work needed fixed and corporate refuses to call or email me back!!! I am beyond upset with your company that I am prepared to go to the better business bureau concerning how I was treated at your location in Albany, New York (store # 3010594). On July 26, 2018 I researched many places in the area to upgrade my exhaust and after reading the website about your warranty i knew Monroe was the place to go. When i called and spoke to the Manager Logan Keir, he quoted me $100.00 for the labor and parts. I was beyond happy with the reviews and quote so I decided to go with Monroe Muffler and I made an appt for that day. I spoke to him about everything and he made me feel confident on my decision. I had my car go in for the service and when completed HOURS later they told me my total was 300.00. I was shocked and asked why and they stated that it was because there were two exhausts and regardless I now had to pay. However, knowing that it was completed I ended up paying for the labor and parts leaving the location beyond frustrated. Now, a month later, I noticed there is a rattling in my exhaust and it is continuously leaking. I called to make an appt for this morning (8/29/2018) and when I got there and spoke to the manager again Logan Keir. He told me he would NOT only NOT refund me my money BUT he would charge me for labor of taking the exhaust back to the original stock. THIS IS RIDICULOUS. Your website clearly states I would be refunded if not happy or the parts AND if they were not working. Clearly, my exhaust is rattling and leaking and they do not do their job correctly! You have to understand my frustration as I am losing 300 dollars to a non working part on my brand new vehicle. As a customer of Monroe, as well as my entire family, I would like you to go by your word. This is FALSE ADVERTISEMENT and I will be happy to go above and beyond on letting others know about the horrible service i received at TWO of your locations and by your managers, none the less. AND THERESA IN CORPORATE!! read more

Monro Auto Service and Tire Centers - Absolutely disgusting!!!! - Auto Repair Near Me - Colonie, New York

Needed an inspection and got me in right away when everyone else I called was saying I needed an appointment. Friendly staff and great service! read more

Quick and affordable oil change and they checked fluids and tires. Their staff seems pleasant as a whole but they certainly have a gem in Katelyn who made jokes and easy conversation, that really made it feel like less of a chore. Thanks guys! read more

Called to make an appointment a couple days prior for my annual state inspection, a tire that needed patching, and a brake issue. When I came in, they had me hang around while they did an initial inspection (~35 min) and then brought me back into the garage to show me exactly what work they recommended and why. They even broke it down into vital, recommended, and "eh, you could probably wait another year". When they started the repairs, I felt assured that 1) I knew what they were doing and why, and 2) I knew approximately how much $$ I was going to be paying upon my return. Did I still have to spend a lot more money on my car than I would like? Of course. However, the guys made it minimally painful, and even helped me find a discount coupon to save me a couple bucks. Car drives great, and I highly recommend this location! read more

Asked for synthetic blend oil but instead put full synthetic in my car. Has nothing to do with pricing.... If a customer asks for a specific service and you make a mistake(which everyone does) and you make no accommodation and tells the customer their wrong using profanity language is unprofessional. Just be careful and pay attention because shops like these do what they want for their benefit. read more

My Toyota was making a loud grumbling noise which meant I had problems with the muffler. My regular mechanic recommended I go to a muffler shop, so I checked Yelp and then came here. I dropped it off one night and it was ready for pick-up the next night. I don't know how long it took because I said they had all day to work on it. The total muffler job, which included the muffler being replaced and two pipes being replaced, was around $500. When giving me an estimate over the phone they forgot to add in another $125 part, so they actually did the work and gave me the part for free. I am not a car person, so I don't know if this was a good price for all the work and parts or not. But, the car is now quiet and they were professional. read more

Took 3 days just to change my front brake pads and rotors, and there was a billing issue. The employees were apologetic and nice about it, but that doesn't change the fact that they first told me a few hours, which turned into a few days. workmanship seems to be fine, it just took forever!! read more

I bought a used 2010 Toyota Prius I needed to get inspection. Called on a Thursday. They said come on in. The guy at the front desk was so inviting on the phone and in person. I was in and out quickly which had a lot to do with the quality of the used car I bought from a family mechanic, but I fell in love with the service. I'll be back again! read more

These guys make time even in their busy day for any emergency you have with your brakes. They do a first class job, at less cost than a dealership, and get you right in. I went to them first with a brake problem some years ago, and I have been returning ever since. They are good folks. I can't say the same about every Monro service center, but I strongly and honestly recommend this particular group of people at this particular location. Especially for American cars. read more

I went for flat tire and they made it fast. they gave us a excellent and surprised express service. come everyone to Monro Muffler/ brake Central Ave, Albany NY. read more

stopped in for an estimate, they were very Busy. Chad had me wait a minute and once off the phone he and a tech looked at the vehicle and reclamped the Tail pipe back on, and I was on my way. I will defiantly be back read more

We were in the area for a trip and had a flat tire. The staff here were extremely friendly, had our tire patched in less than 20 minutes. Now we get to enjoy our trip without having to spend hours waiting for the car to be ready! read more

Was on my way from NY to PA when my car started having problems , they were able to get me in right when I called and helped me get back home . The gentleman named Jesse at the location is the absolute meat and potatoes of the operation. Grateful for their help read more

Change in management brought a guy who tried to sell me that my tires were worn unevenly and two of them needed to be replaced, which was funny because I'd been in recently to get my oil changed and tires rotated a month prior and wasn't told anything was wrong. Got my yearly car inspection and I asked the mechanic at a local shop how my tires were. He said that they easily passed inspection and without abnormal wear. Definitely not going back to Monro again, period. read more

These guys are great . Help us with plat tire in few minutes . specially been out town. thank you so Much. Please use them. thank you again read more

I called because something was in my tire and they said come right in. As soon as I got there they took my car to fix and got it done immediately! Super quick and well done, they were great! read more

Went to Monro automotive in Greenfield for an oil change. I paid $63 and when I got home I found out they didn't do anything. Neither the oil nor filter had been touched. They said they would put my money back on my card but never did. Do not go to these thieves. read more

I've been doing all my auto service at this place for a couple of years, including some big works. I've never left a review for these gentlemen so far, but yesterday I had the engine casket replaced to prevent oil leakage (it was a mess). Corey and his team gave me a quick assessment of the damage and a precise estimate for fixing it. They work during weekends too, which is very helpful. The repair costs are very fair, and for an aging car like mine, it matters. Honda Service wanted to de-grease it for $100 to see where the leak is, but Corey pin-pointed it precisely and fixed it. So, they saved me atleast a 100 bucks, using their experience and expertise. They don't force me to do nice-to-do or over-cautious repairs. They are very realistic in their assessments and estimates. I like these guys. Great work. read more

Picture this: It's finals week of my first semester of grad school. Just a few days prior, my laptop broke for the last time...in the middle of writing a bibliometric analysis of 20 years' worth of archaeological journals. Simultaneously, during the return drive from a Philadelphia week (for a huge conference), the check-engine light on my poor, poor car--Merlino--comes on. Oh, and it's icy out. (And I'm from the Pacific Northwest, where that just doesn't happen.) Basically, everything that COULD go wrong does. And I'm dirt poor. That, too. But I know I need to get my car checked. So I make an appointment at Monro, because I had no idea where else to go. I take in my car, they do an inspection, and say that something is legit wrong with it (because, you know, sometimes that check-engine light is just a switch that needs to be un-switched). And it was gonna cost me upwards of 400 bones. I literally lose it and almost start crying, explaining to the manager the woes of my life and all the crap that started crashing around all at once. Can I just say, these guys are really, really nice? I mean, I know that Monro is a chain, but this particular location really felt like a mom-and-pop sort of place. The people there, truly the salt of the earth, and very kind. And they offered me the biggest pity party any person having a nervous breakdown could want. Haha! I had to leave my car there, but they were done in a few hours. And it ended up being a little under $300 for all the service. I'm pretty sure they were in the holiday spirit, and charged minimal for their labor. Still a lot of money, but less than I had expected. I really like this Monro. read more

I read the reviews before I went, they all seems encouraging. However, here is what I notice Cons - They required an appointment (which wasn't a big deal) - the guy at desk told me a 45 mins-1 hour waiting (which is a lot consider you have an appointment) and still took them about 90 mins to finish it - they try to be friendly but when we argue about the oil type (semi or full synthetic) doesn't seems so friendly, also you can notice that people there and place is covered with oil which doesn't give a great impression for the place over all Pros - location convenient close to freeway - they give you a guide with some details about the car like break pad and tires worn and thickness ( I liked that a lot) - free tire rotation ( they will do it anyway unless you ask them not to) Hope that helps read more

I have recently moved from the WA state area to Albany. I wanted to just get an oil X after traveling 3000 miles. Chuck, the manager greeted me cordially and professionally and offered several choices of oil, along w/a free rotation of my newly purchased tires in WA state [normal free service, which I was not aware of]. During my oil X, Al discovered that my rear brakes were very marginal, and needed to be replaced. He showed me the pads and rotors, and I realized I was lucky to have made it to the shop. Their service and demeanor was totally professional, friendly, and I feel the shop truly went the extra mile in order to provide the best possible level of service to the consumer. I had a chance to speak w/other clients in the shop while waiting, and it seemed to be a common sentiment. I would recommend this shop for any of your vehicles brake, muffler, or oil X needs. As I have relocated to this area, I will certainly be back to see them Thank you for your services. read more

Fast service and great pricing. Easy to schedule appointments using online portal. I've been there 4x so far and will keep going back. Ask for AJ. read more

I highly recommend working with this business. The customer service was excellent and the mechanics were incredibly helpful when I had questions about the work that was being done on my vehicle. The manager explained different options and was transparent about the services that needed to be addressed during this visit. Time and price estimates were accurate and their communication was impeccable. I'll definitely be going to Monro in the future! read more

So I'm on my way to Vermont from Annapolis with family in toe, during a nor easter snowstorm, when suddenly I hear a rumbling sound and several warning lights go flashing on in our Armada. Pull off the nearest exit, park and don't see or smell anything obvious. Drive 500 more yards still hearing it and see this Monro shop at the next turn so pull in. My luck could not of been better! Walk in and within 2 minutes the guy at the front desk hops in the truck, drives it and immediately get a handle on the problem. Ball bearing was failing and setting all the sensors off and disabling 4wd. Our goal was to to get up to the mountains before the foot plus of snow came down but figured our plans were shot at this point. The guy at the front desk said let me see what I can do and jumped into action. He immediately ordered the special order part, teamed up with another guy to take apart the wheel and got to work. Within 2 hours of pulling in they got the new part, fixed everything got us underway and saved our trip. My family and I could not thank them enough. Obviously would highly recommend. Great work! read more

Made an appointment for oil change, brakes, and check engine light. Kept the car all day and did NOTHING. Called back at 2PM on Thursday to say the tech wouldn't be in until next week. What a waste. read more

Took my car to Monroes for a basic oil change on Oct 25. Heard a rattling under my car on nov 27th. Took it back to them. They checked my engine, and said it was fine. Said it was the heat shields. Offered to take them off. I agreed. They appeared to be cutting them off with a tool. When they were done, I left, and drove down the street. My transmission immediately went. I had no problems up to that point. I drive for uber. I took it back, and all of a sudden, they said it's my cvt. Had to tow home. Had 3 mechanics look at it, and sign affidavit stating that they put oil in my transmission, and vise versa. The manufacturer included. Notified them, and they tried to deny I was even there! On top of it all, they did not even remove the heat shields! They are stringing me along with their insurance company as of now. Looks like we may end up in court. I will never send anyone there! read more

Hey all, Now I'm not a big car guy, and I've only had one service done here (an oil change), but I had a good time. I called in just hours before asking for the service and they had a slot open for me, no problem. Because of an issue with one of their lifts, they asked to change the appointment back a couple hours and that was no problem. Then, I had a time conflict and had to call them back to push it another hour and they were very compliant. For accommodation, AJ (who I communicated with) was a great help. As far as my car, they had a great $20 off deal on synthetic oil changes where an $80 job easily became $60. Not the best price, but still a good deal on a synthetic oil change and a tire rotation. My car has been driving great and I have no complaints. They even gave me a little report card for my tires and brake pads! Would definitely go here again. read more

I had bad experiences with Monro, Bethel rd Columbus ohio. They are not trustworthy, and you need to keep your eyes open before and after the service. One day they made oil change to my car, I got back my cay to home and tried to check the oil level , I found the dipstick was broken. I took back my car to them just after 10 min, they said there was nothing wrong with it when you took the car. not recommend them. read more

Manager of the store as of 2019 is so friendly and kind. I really wish I remembered his name. Took the time to explain services to me and was very insistent on not up-selling me nor my mom, and being very clear and upfront with prices which is such a rarity in the auto service industry. Would absolutely recommend. read more

Gave them two days and nine hours of work time to put a fucking muffler on my car and they still didnt have it done in time and over charged me. Never ever again will i give them my money. Not to mention they treated me like it was my fault they couldnt finish a simple repair. Unbelievable. Do not go there. They will waste your time and your money. I'm sitting here still waiting while absolutely no one is working on my car. EVERY single one of the so called employees is standing around talking. Seriously???? 0 stars. read more